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Rated 4.2 out of 5 by 297 reviewers.
Rated 5.0 out of 5.0 by Convenient location near aiorport Last minute reservation when plans changed. This Holiday Inn Express is well maintained, immaculate and professionally staffed. Would not hesitate to recommend highly. September 28, 2015
Rated 5.0 out of 5.0 by willbeback I have stayed in a lot of hotels this past year and have to say I enjoyed the express more than any. Housekeeping was very friendly and accommodating, Jerri at front desk was most helpful with directions and dining choices. September 26, 2015
Rated 5.0 out of 5.0 by Great comfortable stay Lobby was very bright and inviting. Jerri at the front desk checked us in with a welcoming smile and was very informative. My room was nice and clean bed was amazingly comfortable. Will definitely return September 26, 2015
Rated 4.0 out of 5.0 by fair for next to an airport but somewhat lacking we arrived with a reservation for a king room, we got key cards for a double queen room went back down to lobby exchanged keys for the correct room. The pool was out of order. or at least the sign on the door said it however it was full of water and circulating properly when seen visually. We stayed overnight into Labor day. Breakfast was available in the lobby between 6:30am and 9:30am. When we arrived down in the lobby at 8:15am, there was about 75 people with their young kids at every table and even at the sofa and chairs near the check in counter sitting and eating. Some were just occupying space at tables and not eating... There were no other places to sit down and eat comfortably. Everyone was either black or middle eastern/ muslim. I am not a racist person but being next to the airport was probably the reason for this. There was hardly any prepared food on the food counter. The only thing we could think about getting was dry cereal. We left and went to ihop down the street. September 21, 2015
Rated 5.0 out of 5.0 by Fabulous but surprising charges Loved the location. Fabulous and friendly . Would totally recommend this location close to airport. Just shocked at house wine charges of $13 per glass with a meal in the lovely restaurant that offered fabulous service. It caused some awkwardness with my friend as this charge was really high and quite unexpected. Loved everything about hotel but felt cheated regarding tariffs. September 16, 2015
Rated 5.0 out of 5.0 by Comfortable, convenient to airport and great service I had a layover at the Richmond airport and first off the shuttle service was great, even at midnight. I was greeted by a friendly hotel staff member in a personable way. The check-in was so easy. The internet worked perfectly immediately when getting to my room. The bed was super comfortable after a long day of flying. I was pleasantly surprised at the "free breakfast in the lobby" in the morning. It had much more choice than a lot of other hotel breakfasts. Then I shuttled back to the airport after a fast, efficient check-out and, once again, that service was efficient and friendly. I would definitely stay here again next time I am in the Richmond airport area. September 16, 2015
Rated 5.0 out of 5.0 by Great Location When traveling, I would normally stay at the Microtel Inn for 50.00 but the construction crew that sleeps there for the night looks at women as if they never saw one. For safety reasons, i'd perfer not to be there anymore and found this hotel and it was great. I used my points for a free night but it was the best night I ever had and felt completely safe. September 9, 2015
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