Rated 4.0 out of 5 by 58
Rated 5.0 out of 5.0 by Loree Extremely comfortable and excellent service!
This was my first time in Virginia. Definitely would recommend this hotel! Clean and up to date. Beds and pillows were like sleeping in a cloud. Service was fabulous! Appreciated the available shuttle service to and from the airport.
October 27, 2013
Rated 2.0 out of 5.0 by Crim Things that make you go hmmm...
The room could have been cleaner. The main areas of the floor were vacuumed, but the vacuum does not get close enough to the wall or corners so they could definitely use some attention. The toilet seat was broken so every time you sit on the toilet, the seat would move back and forth. The bathroom ceiling had brown spots all over as if the room had been smoked in and the water spots from the shower gathered. The mattress was much too soft and subsequently uncomfortable. The tile in the bathroom could have used a good scrubbing with some tilex. The breakfast was absolutely horrible. I've never seen such burnt eggs. The pastries were very dry and seemed days old.
October 27, 2013
Rated 5.0 out of 5.0 by Farley Great Customer Service
I am always greeted with a smile and friendly response while checking in.
October 15, 2013
Rated 1.0 out of 5.0 by JavMex Poor Smoking Hotel
It is really disgusting that all hotel smell like an ashtray. Non smoking room are not available and we have to stay in a smoking room. It was impossible to sleep due bad odor. I really suggest to covert all hotel to a Non Smoking facility.
October 9, 2013
Rated 2.0 out of 5.0 by pumpkinthree great service
The beds and room that I looked at on line was not what we got. The beds were a plain white cover and the skirt was ill fitting and very wrinkled. The bed was semi comfortable. The arm chair and ottoman were very dirty and there were spider webs in the corner and ceiling. The indoor pool (which is one reason we booked there ) was broken during our stay. The staff were really nice and helpful. I really don't think we got what we paid for.
October 7, 2013
Rated 2.0 out of 5.0 by Donald61 hotel unprepared for large group
My stay at this hotel was two different nights....Tuesday night was okay (10/01/13. Friday night (10/04/13) was less than acceptable as there was a large group staying at this property and the breakfast was a train wreck----the two women there to keep food and juices seemed not to care that they let the food items run out and were very slow to refill any items....the juice dipenser was empty and no effort was made to refill nor appolgize to the lack of food/drink was made. I even went to the front desk to alert them of the issue....and was given a shoulder shrugg. When I asked for a bottle of water I was told she had none---and I could see a full case of water behind her!!! Further more they gave out a tiny bottle of water upon arrival whereas being a Gold member I usually get a bottle of water and some snack (which is always appreciated) but the bottle of water I usually receive it a regular size not the tiny one given out at this property. It was disappointing to me as I stay at a lot of Holiday Inn and Express hotels and usually have very good service. Doubtful that I'll stay at this property again!!
October 7, 2013
Rated 2.0 out of 5.0 by Amonee Not good service
Hotel is ok but being harassed is not. Had charges on my card that weren't explained or even mentioned to me at checkout or prior to check in.
General manager was the only one I can say was pleasant and helpful.
October 2, 2013
Rated 5.0 out of 5.0 by AlwaysOnTheRoadSomewhere Great Value
Excellent location, great price!!!
Came for work, will definitely be back.
October 2, 2013
Rated 5.0 out of 5.0 by Darking Friendly and attentive staff
I enjoyed my visit. Amber, the GEC Manager, was great. She was very friendly and attentive to detail. Also, Melissa was also very friendly and caring. She went out of her way to make sure I was checked in completely and comfortable. I will recommend this hotel to others.
September 25, 2013
Rated 4.0 out of 5.0 by BACR Explore the area of the first settlers
very friendly and competent staff, very clean and well equiped room.
September 25, 2013
Rated 5.0 out of 5.0 by TimothyS Meeting and overnight.
Held a three day meeting at this facility. Meeting room and set up were excellent.....sales/hotel staff were helpful, informative, and easy to work with. Overnight room was also excellent....quiet and comfortable. Great breakfast each morning.
I have used this facility in the past and will continue to return.
September 23, 2013
Rated 5.0 out of 5.0 by IndianaHusker Experience
Very pleasant experience! Well done! I'll be back!
September 22, 2013
Rated 3.0 out of 5.0 by Jwhita3 Gold
Hotel nice, but did not care for the crowd that was staying there. Appeared unsafe.
September 8, 2013
Rated 5.0 out of 5.0 by PreacherMike14 Enjoyed our stay!
My wife and I stayed at the Holiday Inn Express Airport and enjoyed our stay. The beds were a little soft for our liking but were relaxing. As close as we were to the airport ... we did not hear the planes landing. We enjoyed ourselves and will stay here again.
September 6, 2013
Rated 3.0 out of 5.0 by TDY2013 Ok experience
I normally prefer the IHG chain for I find them reliable in the condition of their motels. My experience here was average and feel slightly short of my expectations. My only true complain is the very musty odor the room.
September 3, 2013
Rated 5.0 out of 5.0 by MandyHW Pleasantly surprised and impressed!!
Nice, comfy, spacious, and clean!! Good breakfast!
August 28, 2013
Rated 4.0 out of 5.0 by RQTraveler Hotel Shuttle Makes it Easy
I chose this location for the hotel shuttle and have used it twice now. Close the airport, but food options for dinner nearby are sparse. The grocery store/gas station has some nice pre-packaged options that aren't too bad though.
August 20, 2013
Rated 3.0 out of 5.0 by gman109 uncomfortable room
the hotel was very nice very convenient and very well kept. My only complaint about this hotel is that the room was so wet do the humidity that it made it very uncomfortable.
I was not recognized as a Platinum Member and did not receive a complimentary bottle of water like at most Holiday Inns.
August 19, 2013
Rated 5.0 out of 5.0 by RCG1947 Great service.
The staff an the G M were great, the breakfast choices were outstanding, made you think you were at a five star Hotel. Short of a bell man you could not ask for any thing better for the price. ,would stay there every time I am in the area.
August 16, 2013
Rated 5.0 out of 5.0 by Tagteam Comfortable & friendly helpful staff
Nice room, frig & microwave available. Good space in breakfast area. Front desk staff very helpful & friendly. Great location--easy access to highways and close to restaurants & shopping.
August 11, 2013
Rated 5.0 out of 5.0 by visitson good sleep
We had exceptional service and our room was very nice. Especially quiet, which is so important to me since I sleep so lightly. We were granted a late check out and a shuttle to the airport when we had a late day flight. Very nice stay at your hotel.
August 3, 2013
Rated 3.0 out of 5.0 by djjb ok service
Service was average. as a regular guest with holiday inn i am usually offered a snack and beverage, this time i was not. asked for someplace to eat close by , holiday inn next door was suggested. Very poor waited well over an hour to recieve food and then it was undercooked. this is my 3rd time at this property the first 2 times were better. i will come back, but i would like to see more consistency between properties.
July 29, 2013
Rated 5.0 out of 5.0 by Fred2007 Awesome place!
Excellent service, friendly staff, very comfortable room, excellent breakfast ... Thank you for a great vacation evening!
July 28, 2013
Rated 5.0 out of 5.0 by fyfyfy Excellent staff
Very dedicated staff.
Made me feel welcome.
Staff's "customer-first" attitude clearly shone thru.
July 21, 2013
Rated 5.0 out of 5.0 by CaliforniaSue Enjoyed the stay
After a long road trip, it was nice to stay in a clean, cool, and comfortable room.
July 2, 2013
Rated 5.0 out of 5.0 by Maryanne55 Absolutely outstanding
I do not usually write reviews but need to as this Holiday Inn Express was absolutely outstanding. Staff was wonderful and knowledgable, room beyond belief. We did not want to leave and definitely will go back again and again. I have been a Priority Club member for 20 years and this was by far the best experience I have had.
June 28, 2013
Rated 3.0 out of 5.0 by Lee7 A Quick In & Out Type Of Hotel
Nothing fancy, just your average basic hotel. The breakfast was ok, the server couldve been a little quicker on her feet being the trash was over feeling all over the place.Also the pancake batter was out.The beds were comfortable and a overall quiet stay.
June 21, 2013
Rated 4.0 out of 5.0 by Skip404 Breakfast
5/20/13: omlets were burned. No cinnamon buns.
6/3/13: eggs were terrible, once again no cinnamon buns. No USA Today papers.
6/4/13:HI Exp Circleville,Oh: Cinnamon buns & USA Today available
6/5/13: HI Exp in WV : No USA papers, manager sent clerk to purchase 12 copies for guests. Cinnamon buns were excellent. Had to spin a pointer to try to win cookies at check in. Not a child.
No water offered at desk. New hotel?
Prefer to stay at HI Exp whenever location available.
Richmond Airport HI Exp usually excellent.
June 10, 2013
Rated 1.0 out of 5.0 by RSA45 Smoke odor, even in non-smoking areas/rooms!
Unfortunately, I will never stay at this hotel again.
I am a Gold Priority Club member and you'd never know it.
I reserved a "non-smoking" room and when I arrived after a very long day of business travel, I was given a room that had a strong odor of tobacco smoke.
This is the second time this has happened to me at this same hotel.
While they moved me, this is not what you want to have to do after a long day of travel, and an early morning of air travel the very next day.
This is very unfortunate!!
May 31, 2013
Rated 5.0 out of 5.0 by MaryL88 Great Stay
The staff at this hotel are wonderful. I stay here often for my military service and the staff has always been wonderful. Its the little things that matter. They remember me and even my favorite type of cookie. They are always very willing to assist with anything I need. Amber, Cheryl, Badel and the entire staff do a fantastic job!
May 23, 2013