Rated 4.0 out of 5.0 by AirSurvey Close to Airport, Friendly Staff
It was nice to have a complimentary hot breakfast. Not a whole lot of options, but still better than any "continental" cold breakfast. Clean room, nice staff, great wifi. Couldn't ask for a whole lot more. Great location near the freeway and airport. Huge shopping center nearby and easy access to downtown Richmond. Spent 10 nights here and felt right at home.
January 3, 2013
Rated 2.0 out of 5.0 by Bud1 Buffet does not meet other HIE standards.
The hotel was clean and the room was very comfortable. The staff at the front desk was very friendly. Check-in and check-out was fast.
The breakfast buffet was the worst I’ve experienced at HIE. They had no meats, pancake, or waffles and only 1 yogurt. At 8 AM, the Signature cinnamon rolls were all gone. While eating my breakfast, one of the guests brought their dog thru the side doors of the dining area and walked it between my table and the table behind me. Pets should not be allowed in a public dining area.
December 31, 2012
Rated 4.0 out of 5.0 by altrabert Altrabert
My wife and I checked in here and it all was very nice until we rolled down the sheets to bed. Sheets were not changed from the last guest, we think???? . This should not happen to anyone. All front desk staff were really nice and very polite. We were changed to another room which we checked out very carefully. Bath room was checked twice. My wife was a Hotel Manager for many years and they always went behind cleaning staff to check and approve the work and cleaniness. Doesn't seem the owner cares that much be on be on top of things.
All in all it was ok to stay, for the one day we spent there.
I'm not sure If We will go back there. Some severe changes in cleaning staff need to happen at Hotel. And quickly..
It did change the way I look at At all Holiday Inns from now on.
Please check out all bedding for bugs and clean sheets, always.
December 14, 2012
Rated 2.0 out of 5.0 by EF007 Not impressed and didnt feel like a valued customer
I travel for business and always stay at a Holiday Inn Express. This one did not great me as a priority club member and so I had to ask if my Priority club # was on the booking and they said yes. Usually at Every location you are welcomed as a valued customer.
The room I was given at 4pm had an unmaid bed and was filthy not to mention reaked of cigarette smoke, my booking is for non smoking so I had to go back to the front desk for a new room since this one was obviously taken.
I was given a new room and the girls were pleasant but I was not comfortable here and it rated the lowest of all my Holiday Inn Express stays over the last 2 years.
December 6, 2012
Rated 5.0 out of 5.0 by JulieVB Visitors from PA
Thanks to the staff at the Holiday Inn Express. The front desk allowed us to check in when we arrived, which was 15 minutes early....and our room was immaculate. Everything was fine, including the comfort of the room and the breakfast. The maid did forget to get to our room that day, but we think it was just a mistake....so no big deal. Lovely hotel. Nice and quiet
November 17, 2012
Rated 1.0 out of 5.0 by unhappy1111 Dirty Room at a decent place
I stayed in a room where the next morning I noticed along the edges of the furniture and borders of the room there were dust bunnies and clipped toenails. It was disgusting. The bed looked clean, but after seeing the floor I have high doubts. The billing was not forward and I was given a different price at check in than I was at check out. Breakfast was hard buiscuits, decent sides, and a gross egg patty. This place was horrible, I wish I had chosen one of the other 100 hotel options around this area!
November 16, 2012
Rated 5.0 out of 5.0 by NY2NC Great Place to stay.
The hotel was clean and very comfortable. It was easy to find our way around from the hotel to other areas in the city and back onto the highway to continue our trip.
We will stay there again...
Thanks for everything....
November 7, 2012
Rated 2.0 out of 5.0 by BMac1952 Review
my room cleanliness especial to Bathroom detail and competience was in excusable . I well tipped my houskeeping to special attention . agot a poor return.
you spend funding on the outside parking lot and Photograph for new look .
May you should consider spend money on the inside and maintaince.
I will never stay at that HIE again !!!
there are plenty of other choices in the area.
you whole staff should be retrained in knowledge and protocol to guests,
they have poor attitude and work ethic ( talk about non-caring)
October 28, 2012
Rated 4.0 out of 5.0 by Anna16 Excellent Service
I just wanted to let you know that I was very impressed with the service I received at check in as well as at breakfast. I don't remember the woman's name that checked us in but she was very friendly and helpful and went the extra mile regarding my priority club status.
Ms. Sarah at breakfast went above and beyond to make sure we had everything we needed or wanted at breakfast. She was friendly to both of us as well as our children. She is an exemplary employee and should make the Holiday Inn Express in Richmond proud!
October 18, 2012
Rated 5.0 out of 5.0 by Georgia3 Great service and friendly helpful staff.
Everyone was so friendly and helpful during our two night stay. The rooms were clean and the beds comfortable. The staff, including housekeeping, food service and the receptionists were outstanding.
October 14, 2012
Rated 5.0 out of 5.0 by Rob737 Perfect
My only complaint is that I didn't get to sleep in that most comfortable bed a bit longer, which is by no fault of the Holiday Inn Express.
October 7, 2012