Rated 4.2 out of 5 by 389
Rated 5.0 out of 5.0 by SEG Goldy Yet Another Great Experience
As a Platinum Member I stay at multiple properties each year. As Always with Holiday Inn Express the Richmond Airport location is well maintained and the staff is willing to do whatever it takes to make my stay a good one.
June 29, 2016
Rated 5.0 out of 5.0 by cw555 great hotel
very nice stay, pool is nice staff are great. Very helpful. The hotel was clean and comfortable.
June 28, 2016
Rated 5.0 out of 5.0 by cranky49 good service
my stay was good. the people that work there were very accomadating.
June 27, 2016
Rated 5.0 out of 5.0 by Boz5 Great Staff, great value
Being greeted by Melissa at the front desk should put a smile on anyones face. There is not much more you could ask for considering the cost of the room. Free breakfast, indoor pool, business center, work out room,direct tv with 10 movie channels, for the business traveler it is perfect. Thank you Richmond Airport HIE its my home away from home.
June 22, 2016
Rated 5.0 out of 5.0 by Mich 65 A wonderful experience
This was my third stay at this Holiday Inn Express and I was again impressed. The hotel is so meticulously kept.!! I must say that I am a stickler for cleanliness and I have not been disappointed by staying here.
The staff is very friendly and courteous. They go out of their way to see to your needs and to offer suggestions.
This is a wonderful place to stay. Do not hesitate to stay here.
June 22, 2016
Rated 3.0 out of 5.0 by tnice 43 comfortable bed
nice area to stay very ease to get to the bed was very comfortable and the bathroom was very clean.
June 22, 2016
Rated 5.0 out of 5.0 by Vava13 Clean, comfortable and easy.
Holiday Inn Express is wonderful. Always clean, modern and simple. Nothing is over the top and the breakfasts are very fulfilling and save time and aggravation in the morning so one can get on with the day without having to figure out where to go and what to do besides incurring another expense.
June 5, 2016
Rated 2.0 out of 5.0 by SpireMember50 Just not impressed
Upon arrival were were provided a key to a room that did not work. After coming back to the desk were were given a different room assuming the lock did not work on the first room. Three keys later and my family is just waiting and waiting it finally works. The front desk staff was so busy by herself that there was a significant amount of waiting between all the different keys. there were no sheets for the pullout couch so we asked or some when we left for dinner and were told that they would be in the room upon our return. When we returned they were not in the room so I had to make another trip back to the front desk to get them. We called for extra towels as there were only two even though the reservation said there were three in our party. Back to the front desk to get the towels. During the night the smoke alarn battery kept going off as it needed replacement so as you can assume we did not sleep much at all. The attention to detail, maintenance and customer service at this location needs to increase tremendously.
May 28, 2016