Rated 4.2 out of 5 by 322
Rated 5.0 out of 5.0 by frles Consistent excellent service
This is the 5th time I've stayed at the Richmond Airport Holiday Inn Express and, as always, the room was in great condition and the amenities were as I've come to expect from Holiday Inn hotels.
November 24, 2015
Rated 4.0 out of 5.0 by jessica11atl friendly staff outdated rooms
The rooms are outdated and in need of a refresh, but the staff was friendly and helpful. This was fine for a rewards night after a late night arrival flight.
November 23, 2015
Rated 5.0 out of 5.0 by billp65 A great place to stay.
My experience with this hotel was very positive. I was greeted warmly and welcomed back as I had stayed there before. The amenities were very good and as promised.
November 22, 2015
Rated 5.0 out of 5.0 by ROADWARRIOR1953 IMPRESSIVE STAY
I checked-in on November 17th for 2 nights, it was my 85th and 86th stay at a Holiday Inn for this year, and my first time for this location, I found this property easy to find, extremely clean and quiet. I was assigned room 201, the room was huge and very clean. I will stay there again when in the area. Thank you for a perfect stay.
November 22, 2015
Rated 5.0 out of 5.0 by Darby/2015... A welcome sign at the end of a long day
After driving for about 500 miles that day I called the hotel and asked if they had any more rooms available for myself and a co-worker. Without hesitation the girl at the front desk answered , " I will be happy to look for you " Within seconds she answered with yes and was booking me two rooms for the night. I gave her my membership number, she confirmed my name and it was done, I had my rooms. I told her that I still had a few hours to drive and she said she looked forward to seeing me.
When I arrived the friendliness and professionalism continued . I had my room already for me and was given a welcome treat bag because I was a member. The girl at the front desk directed me to a local restaurant that was next door at their sister hotel and after a great meal retreated to my awesome room , which I was looking forward to and was not disappointed in any way.
In the morning , after a great breakfast I checked out and without any delay , I was on my way.
When I am in the Richmond VA area again , I will make this Hotel and must stop.
November 21, 2015
Rated 4.0 out of 5.0 by Amazing1221 Staff excellent
Wanted to thank Jerri L. for our wonderful experience. Jerry checked to make sure my reservation was put in correctly being I booked threw IHG. When I arrived she knew who I was and began immediately processing my arrival. She was a pleasure to talk with and a pleasure to meet. Jerri would be the reason I would return to the hotel. From my husband and myself thank you for your kindness.
November 20, 2015
Rated 5.0 out of 5.0 by runnermandan Huge room, great location
I was in town for the Richmond Marathon and I stayed at this hotel. Great stay, nice location, worth the money.
November 17, 2015
Rated 3.0 out of 5.0 by GW12 Okay to stay overnight
Overall good experience, but interior is not modern looking, yet they charge the same price as other hotels
November 13, 2015