Rated 4.0 out of 5 by 160
Rated 5.0 out of 5.0 by 23Mellow1 Quick Trip
Just want to give kudos to the young lady that was at the desk when I checked in on Saturday, Oct 4th. I required early check-in because I was attending a wedding in Lawrence, GA and needed to get into a room, shower and change. The desk clerk (sorry I can't remember her name). But she got me in as quickly as possible.
Unfortunately, the woman at the counter when I checked at at 4:30am on Sunday, Oct 5th was neither warm nor friendly.
But the stay was nice even though I was not there long enough to really enjoy it. The room was clean and the decor was up to date and well maintained.
Hats off the the cleaning staff and the young lady that was at the counter on Saturday afternoon when I arrived.
And to the woman that was there when I checked out on Sunday Morning at 4:30AM ...take some lessons from your co-worker on hospitality...since that is the business you are in :)
October 16, 2014
Rated 5.0 out of 5.0 by MBK1 A FINE EXAMPLE OF HOW A HOTEL SHOULD BE
As always with my experiences at Holiday Inn express the staff was helpful and courteous, the room was clean and up to date, the beds and pillows are amazing in this place, Checking in and out was a breeze. Finding this hotel and being convenient to everything in the Dunwoody and Buckhead areas is 1 of the many reasons I will stay here again. The train station is close but what I loved most was ELVIN the guy who checked us in.
October 16, 2014
Rated 5.0 out of 5.0 by WVFolks Nice views and friendly staff
The hotels in Sandy Springs/Atlanta stay very busy. We were thankful to find rooms at this location, which was very close in proximity to the family that we were visiting, restaurants, the mall, and the MARTA system. The hotel shuttle was very helpful during the week with friendly drivers. The breakfast had a great variety every morning. I liked looking out and seeing nice views and buildings that were lit up at night! The pool is located outside on the 3rd deck, but closed for the season before we left. This area was comfortable and had nice views, as well! The rooms were very clean and had amenities that were nice for a week at a time. The coffee maker, microwave and fridge were definitely used a lot. We used the business center and fitness center, as well! Our family would choose to stay again and we commend the General Manager on his caring personality, along with his staff!
October 14, 2014
Rated 5.0 out of 5.0 by Chuck210 Great location and even better staff
This Holiday Inn Express was located 7 minutes from the company I was working with. If you're familiar with Atlanta and its traffic, this fact alone made the hotel a gem. But even better, the staff was extremely friendly and went out of their way to make my staff pleasant and enjoyable.
October 13, 2014
Rated 4.0 out of 5.0 by Monster68 Great stay
Comfortable room with nice breakfast. Thanks for including the food and beverage options in my rate.
October 11, 2014
Rated 2.0 out of 5.0 by Orraps Great Location but noisy
Great location with easy access to visit places in Atlanta and suburbs of Atlanta. standard breakfast, secure parking garage, clean room and carpet; but poor insulated walls around the room, due to this sleep quality was ranked poor in my review since 2 nights were bad with a Baby crying all night, TV sound, coughing, people on phone, laughter, running shower and toilet flushes woke us up whenever we were sound asleep after a busy day and trying to get rest was just impossible. Also, on top of this key was disabled after 2 days and had to go back and check in with ID and key was reissued which was inconvenient since we were on the 8th floor.
October 11, 2014
Rated 4.0 out of 5.0 by JnJ2015 Fun Stay
Overall we had a relaxing, fun, above average hotel stay. The staff was welcoming
October 10, 2014
Rated 3.0 out of 5.0 by disrespect No respect for IHG member
I have been a Priority Member for many years and this is the first time I was treated bad. I stay in Atlanta about once a month at a Holiday inn and Holiday Inn express. MOST of the time I check in early Saturday and I have always had a cance to check in early. This time I came in around 11:30 am and was told check in is at 3 pm. I explained that I was a member and I have NEVER had to wait till 3 pm to check in. I was told that was the rules and to check back at 3 pm. At 1230 I called and ask if a room was free for me to check in, I was told again, check in is at 3 pm, I asked the lady if a room is cleaned early could you call me because I was just sitting in car waiting. she told me that no one be able to call me and check at 3 pm. so at 3 pm I checked in and talked to other guests and found they had checked in early?????? So, I will still stay at holiday Inns but never set foot in this one or recommend it to anyone. By the way IM A MEMBER and never received a small package, extra points or acknowledgement!!!!!
October 8, 2014