Rated 4.0 out of 5 by 134
Rated 2.0 out of 5.0 by smpop16 Disappointed
I have been staying at this location for a number of years. I was a bit disappointed this stay, for one I am a Platinum Elite member, and instead of being upgraded or even receiving a standard room, I was given a handicapped fitted room. I took a shower that night (around 8pm) and only had warm water. The bathroom tile floor was also dirty and not mopped for some time. At breakfast, no fresh fruit. I realize the rooms need to be updated but that is ok by me, but overall this hotel is below the high standards I receive at other IHG locations.
October 8, 2013
Rated 2.0 out of 5.0 by Camperblues1 Where was the support staff
I believe that the visit would have been fine if the property was being care for better. The first room had toilet issues and the TV reception was poor. The desk manager finally came up after caring for several guest who were registering. He came up with the plunger and corrected the toilet issue. He checked out the TV and decided to move me to another room. The new room was an upgrade and things seem work fine.
One of the reason I chose the Holiday Inn was for the business office available to guest. However when I attempted to use the facility, the was not working. I informed the desk manager who stated the service had been notified to repair the PC, It would have been nice to at least place a sign on the room to say PC was not working so guest would not waste so much time just to discover it a PC issue and not a user issue. I checked back the following day and the PC still was not fixed. I had to go to vendor to print my transportation tickets.
Not a Happy Camper
October 7, 2013
Rated 5.0 out of 5.0 by jlh51 Great Service
the staff was great and went out of there way to make sure you felt at home.
October 4, 2013
Rated 5.0 out of 5.0 by templet11 Loved the room and amenities
The room was very clean, comfortable, and affordable.
October 2, 2013
Rated 3.0 out of 5.0 by Lumatika21 Good breakfast, nice location by car.
Near to restaurants and shopping area by car. Complete breakfast. The bathroom was not working, they should take care of the details.
October 2, 2013
Rated 5.0 out of 5.0 by toni4952 comfy bed and good service
I always enjoy my stay at ihg hotels. Keep up he good work
October 2, 2013
Rated 4.0 out of 5.0 by Seamus67 Perimeter area property
Although comfortable, our room and facility is very worn and dated. Given the surrounding area and hotels, this property is bad need of a good rehab/remodel. Secured door to upper parking area DID NOT function the entire stay as the door pass lock was not working. Anyone could enter by simply pulling open the door and we returned to our room after 11:30pm in the evening! Overall front staff was very professional and helpful.
September 25, 2013
Rated 1.0 out of 5.0 by internet Internet
WIFI in room was horrible & no wired data ports in room as backup.
I'm never staying here again.
September 20, 2013
Rated 5.0 out of 5.0 by TVINV2003 Great manager and staff
My son goes for treatments at Scottish Rite in Atlanta every couple of weeks. I have spent a lot of time traveling so I bought a nice $90 pillow. In the hustle of trying to load our car one morning I left my pillow. I got home and realized what I had done. I called the hotel and spoke with Mr. Shabbir who advised me he would try to locate it and put it up until I returned in two weeks. The doctors changed our appointment and it was a month later when we returned for another stay. Matthew at the front desk hunted down my pillow, as mr. Shabbir was on vacation, and returned it to me. With our finances stretched because of my wife no longer employed so she can take care of our son, this was just an over abundance of care performed by this staff. Thanks so much guys.
September 9, 2013
Rated 5.0 out of 5.0 by boop16 Comfortable bed
I am a very picky traveler, like to stay at a hotel where I can smell a fresh set of sheets and have soft towels to dry myself with. I like to sleep in a comfortable bed and be able to have the room temperature controlled by me. Was able to fall asleep quickly because the bed, pillows and down comforter made it feel like home. I have to say that my experience at the Holiday Inn Express was beyond what I had expect it, after reading some of the reviews here, I want to congratulate the manager at this location for the excellent service they provide and the excellent staff they have. Which to me means that the staff is trained by a professional and perfectionist who wants their guests to feel like they are home. It also means that the staff is treated like human beings and are happy working for this company since they reflect it on their daily chores.The only thing I have to say is that we went to the pool late in the afternoon and there was not a lot of towels there, but then again it was late in the afternoon and we did not have a problem going downstairs to the reception area and getting a couple more. Thumbs up to this location and do definitely recommend this location and assure you that from now on I will be bringing my business to a Holiday Inn Express where ever I go.
September 4, 2013
Rated 3.0 out of 5.0 by kml123 Old furnishings& terrible internet access
I am a frequent guest at this property due to it's rates and great location. Excellent service and always clean. However, there are some shortcomings that need to be addressed. This property seems to be years behind the other updated Holiday Inn Express properties. The basic issues that I notice on a consistent basis: old, uncomfortable desk chairs. Unreliable, slow internet service. Almost unusable at times. Water damage and peeling paint in bathrooms. Also have to request missing reward points more than half the time.
September 1, 2013
Rated 4.0 out of 5.0 by Opeedolly Great beds but air conditioner could have been better.
It was a nice place, easy parking and easy access off the interstate. Great restaurants close by. We would stay there again if we had to come to Atlanta. Great area for Atlanta!
August 29, 2013
Rated 5.0 out of 5.0 by Leo716 Comfortable
While the furniture arrangement in the room could have been better (couldn't easily walk between the end of the bed and person working at the desk), the room was comfortable and quite. Housekeeping was good and everything was clean with no probem checking in and out.
August 19, 2013
Rated 5.0 out of 5.0 by milspec47 Great Value
This location was well kept, the staff was professional and accommodating and provided great value for it's location.
August 18, 2013
Rated 4.0 out of 5.0 by Hugo427 Perimeter area holiday inn
Room was great but the Internet access was horrible. Not good choice for business traveler that needs Internet access.
August 17, 2013
Rated 4.0 out of 5.0 by GeorgeA Great price @ a great location
We rolled into Atlanta as an alternative to staying with relatives further north. I knew the area and remembered seeing the hotel before. We took a chance that a room would be available at a good price. It was and we enjoyed the close proximity to the mall and other amenities offered in the area.
August 17, 2013
Rated 3.0 out of 5.0 by scottmce quant but quirky
tiny parking lot. tiny tub with strangely sloped floor. otherwise, it's a nice and cozy hotel
August 13, 2013
Rated 5.0 out of 5.0 by Acannistra Travelling on business
I stayed at this hotel while I was in town for a business conference for IHG. Michelle who checked me in was AMAZING! She was always smiling and laughing and willing to go out of her way to help. (A true gem). The gentleman in the morning who worked the desk was also very friendly and helpful and always smiling. The shuttle drivers I do have to say were my favorite though. The room was a little dated with condition issues, but the staff is what made this property stand out. The FOM is doing an awesome job keeping her staff guest oriented for sure! Being a manager of another property I usually look at every detail when it comes to guest satisfaction and they hit the nail on the head. BRAVO!
August 13, 2013
Rated 3.0 out of 5.0 by lascout Room substandard
I have stayed here before and was impressed with the rooms. Maybe it was because I got my reservation late, but this room was definitely lower quality than the others. The carpet seemed dingy and had a musty smell. The toilet ran constantly until I took the lid off and messed with it a while. When I reported it, they did fix it by the time I got back on day 2. The bathroom light wouldn't come on immediately; I had to switch the switch on and off several times before it would come on. There was no humidity fan in the bathroom. Also one of the days, the coffee pot was not refreshed, so the used filter was in there and there was no regular coffee to use. It just seemed like everything was a little off. I'm considering staying at another nearby hotel next time I'm in Atlanta.
July 27, 2013
Rated 4.0 out of 5.0 by captaincraig Rating should be better than 3.7
Overall I had a very pleasant stay, I think the rating should be at least 3.9 to 4.0. Every place I went to was in close proximity to the property.
The only issue I had was the breakfast items were not that great, turkey sausage as a different choice would be very nice, more variety of fruit choices like strawberries, melon etc. oatmeal and grits. Come on after all this is the south, you gotta have grits even if they are of the instant kind. :)
The TV selection limited and the reception on a few of the channels was poor or out.
July 24, 2013
Rated 5.0 out of 5.0 by GGforGG Great service/Great Location/Great Value
Their staff went out of their way to accommodate a relatively large group for a reunion. The customer service was comparable to four-star and five-star properties. The location was great and their rates were good.
July 15, 2013
Rated 5.0 out of 5.0 by Officelady58 Review for 06/29/13
My husband and I were traveling and used our Priority Club app to find the nearest Holiday Inn Express for us to stay the night. and found this one in north Atlanta. We were able to call and reserve our room from the app as well.
We were impressed with the quick check-in and our suite was amazing!! The ease to get to the hotel off the Interstate was also convenient. We wanted a Holiday Inn Express for the breakfast and I must say, this one is the best that we have stayed at. The attendant kept area and tables clean and the food well stocked--nothing ran out!
We now have THE place to stay when traveling to Atlanta. I cannot say enough good things about this hotel--they are 5 stars to us!!!
July 9, 2013
Rated 1.0 out of 5.0 by Kiki111 nonworking toilet, nonworking A/C, non-responsive management
I chose this hotel to rest the day before my surgery nearby. I would gladly pay double to have stayed elsewhere to be comfortable. Upon arriving, I noticed toilet paper in the toilet, and did not think this warranted advising staff. However, later after using the toilet and finding it would not flush, I did advise the staff person on duty, who after 20 minutes did not reply as promised; I called again and after another 15 minutes, she came to the door and HANDED ME A PLUNGER. I would not accept this solution and asked for another room. I explained I was in much pain and unable to move my belongings myself. I was offered no assistance.
I packed my things up and awaited a new room; 30 minutes later I took a shower as no new room. The water came up over my ankles; instead of a relaxing shower i had to quickly finish.
I brought all my things to my new room, prepared to sleep before my surgery the next morning. However I could not sleep because the air conditioning unit turned on and off every 5-30 seconds. I got in and out of bed to increase the temperature to prolong the fan time. (In the previous room, the A/C worked properly.) This did not work and at 80 degrees, I had no option but to turn off the A/C so as not to be continually awoken by the fan turning on and off. I did not want to wait an hour for another new room. My focus was on my pain and sleep.
The next day I requested a refund and the staff member could not concede; I asked for manager and was told he would not be in and that he could call him. I was preparing for hospital and had no time or desire to deal with this situation. The staff person called to ask if someone could come in to repair the A/C, called twice to respond to my request, all increasing my stress. Ultimately the manager offered 25% off the night's rate, and whereas I stated this was unacceptable, they knew I had no choice as I was leaving for surgery and was to return to the hotel the following night with my family.
The management clearly does not take interest, shown by not being available to speak with me, and not caring about my return business.
My family stays at Holiday Expresses several times per year but would recommend staying clear of this one.
June 26, 2013
Rated 5.0 out of 5.0 by evangolia13 A haven in a difficult time
While on a visit to Atlanta, my daughter became seriously ill and was admitted from the ER to St. Joseph's hospital.
I immediately flew down from N.Y. to be with her with no idea where to stay. A friend recommended Holiday Inn Express because she knew they had a shuttle to and from St. Joseph's.
It was the best decision I could have made.
I had easy access to the hospital and the hotel without the anxiety of driving in an unknown city.
On one occasion, when I left St. Joseph's very late after the hospital's cafeteria and food court were closed, the shuttle driver actually drove me to the grocery to pick up food so that I would not have to wait until breakfast.
Holiday Inn Express and their excellent staff went out of their way to make a very scary and difficult time just a little bit easier.
June 19, 2013
Rated 4.0 out of 5.0 by ours17 Good rate and close to shopping
The only thing that I did not like was the AC it came on and off every few mins and the sound when it as on was not the issue for me. I like some noise to sleep but when it shut off is was dead quit. So the constant on and off was.
June 14, 2013
Rated 1.0 out of 5.0 by Sandsbrad Very Poor Service
It is amazing how a hotel can try to pleasure it's guests and the trip can be ruined by a few workers. The room was fantastic. Very large with all the amenities, complete kitchen, very clean and nice.
HI Express dropped the ball on the breakfast. First of all, I came down for breakfast at 8:00, there weren't any plates out, the workers were chatting away in Spanish and were upset that I asked for plates, they very abruptly pointed toward the cabinet. There wasnt any eggs or biscuits, the gravy looked as if it was very old.
What tipped the scales into my making a complaint, I noticed the supervisor come by and joke around with the workers, he didn't bother to check on the food, just kid around.
I did say something to the supervisor, he asked for my name and information... to include following me outside when I refused to give him that info. I explained my name wasn't really pertinent, what was pertinent was the condition that the breakfast bar was in and that he seemed not to care.
I was extremely disappointed in the way this was handled, it was if I was a bother, not a paying guest.
June 13, 2013
Rated 1.0 out of 5.0 Unusable Wi-Fi and no HDMI inputs
If you plan on using wi-fi for anything besides basic web browsing, don't come here. The average up speed was .8 mbps and down at .9
Also, they have LodgeNet hardware bolted over the inputs on the back of the TV, so no netflix, Xbox, or other HDMI devices.
June 11, 2013
Rated 5.0 out of 5.0 by alwaysalady1990 Great Property
The best staff ever and wonderful property.The rooms are clean and well kept. The entire building is really nice. The staff great you like they know you. The lobby area is clean and in order.
May 30, 2013
Rated 4.0 out of 5.0 by otrbuff A lot going for it
We have stayed at this place numerous times over the last two decades and find far more to credit it with than to ding it for. With one exception (the breakfast hostess), we found every staff member effusive, outgoing, helpful, and even seemingly excited that we had selected that place to stay from many choices. Even the cleaning people were that way. We like this property's location for our purposes better than others and find the rooms always clean, comfortable, well lit, and easy to get to and away from. We had to get the breakfast caretaker to emerge to get hot coffee in the morning, and she was slow to replenish empty bins and trays with food. Maybe having a bad hair day? Not sure what's going on there but it definitely showed a lack of care which is uncharacteristic of the property. Otherwise, a pure treat.
May 24, 2013
Rated 5.0 out of 5.0 by Mhon Very competitive rate and excellent stay
Lowest rate and highest quality stay in Atlanta area.
Staff is excellent, Room is excellent. During my 35 years travel expericence, This hotel was one of the best.
If rate is remain competitive, I will always stay this hotel in Atlanta area and recomend for everybody.
May 23, 2013