Rated 4.3 out of 5 by 215
Rated 1.0 out of 5.0 by Wrinkled and stinky Nice room, not happy with customer service
Stayed on July 17, 2015. Sandy, UT, had a power outage at 11 p.m. Power did not turn on until nearly 11 a.m. (check out time of course). We were in town for a family reunion and 70th anniversary party for my grandparents. There was no hot coffee, no hot shower, no breakfast (except for cold cereal), no lights to try to make ourselves presentable, no iron to unwrinkle our clothes from traveling. Hotel made absolutely no effort to correct any of these inconveniences. They could have called in coffee and pastries for breakfast, could have offered a coupon or a discount for staying, something....anything to make an effort. Nothing was done except to say that it was not their fault the power went out (but it was not our fault either). We asked for the general manager's business card and were given the sales director's card instead who only does group sales (absolutely nothing to do with our problem). They advised us to call the power company and get a refund from them (ya...okay). In the binder their "Hospitality Promise" states "Making your stay a complete success is our goal. Just let our Manager on Duty or Front Desk Staff know if any part of your stay is not satisfactory. We promise to make it right or you won't pay for that part of your stay." So we ended up going to a family reunion/anniversary party without showers, grumpy, and hungry. We had reservations to stay another night but decided to start the drive back home after the party due to the hospitality that was shown to us. Thank you for a miserable stay.
July 22, 2015
Rated 5.0 out of 5.0 by MAS PAS Friendliest Place in SLC
Robert was the check in clerk when we got to the Sandy, South SLC, location. He was more than helpful throughout the entire check-in process. Robert is a valuable employee and should be recognized as such. This is the only place we could find that would accept pets and do so with open arms. We were not put in a "run down" room because of our animals but had beautiful accommodations to relax in and enjoy.
July 1, 2015
Rated 5.0 out of 5.0 by Ashes10 Another Great Stay
The hotel is located in a great location off the freeway. Price was right and breakfast was yum! I would stay here again. Loved my room.
June 30, 2015
Rated 4.0 out of 5.0 by J Jen88 Good location, good breakfast
Very good location, service and breakfast is good.
June 25, 2015
Rated 5.0 out of 5.0 by sweetscom excellent facility
excellent people on staff holiday inn expresses are our first choice when available and have vacancy.... thanks for the past and future !
June 25, 2015
Rated 4.0 out of 5.0 by jp_Red Convient Clean Hotel
Convient clean hotel located just off Auto Mall Blvd near South Town Mall. Decent breakfast along with updated rooms with very comfortable beds. Pillows where a bit too soft but not a reason to stay away.
June 19, 2015
Rated 5.0 out of 5.0 by rolling travelers Dependable quality and service
We can always depend on a great place to stay at Holiday Inn. We weren't disappointed this time. The staff is always welcoming and friendly, the rooms comfortable and clean...and the breakfast is a bonus!
June 16, 2015
Rated 5.0 out of 5.0 by RDH12000 family reunion
Very enjoyable. We will use again. My husband and I came in from Texas and my sister and her husband came in from Tenn to visit out brother, I usually carry my own pillow with me but didn't this time and the pillows were a little too soft...I like foam. I like the room about 71 degrees at night and don't think the A/C ever got that low. Overall, a great stay and would recommend to all! We will be back.
June 10, 2015