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Rated 4.8 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by True Southern Hospitality... I've never encountered 'true' Southern Hospitality in any of the places I've stayed as I did here. There is no "one thing" that really sticks out -- just the accumulation of the many small "attention to details". Cookies in the lobby? Sure, a lot of place do -- but Iced Tea, not so much! Smoke free? Sure, most are....-- but they've provided more than plenty of comfortable sitting areas outside...with tables, too! I could go on an on.....but these folks just "get it" when it comes to running a hotel. August 19, 2014
Rated 5.0 out of 5.0 by Good hotel Kind and helpful staff. Clean inside and out. Will stay here again. and tell my friends. August 15, 2014
Rated 5.0 out of 5.0 by HI Express Sanford Over expectation was very good - just was not impressed with freshness/cleanliness and flavor of food. coffee was great - but food was just okay. Not enough to make me never use HIExpress again - but just wasn't good. August 12, 2014
Rated 4.0 out of 5.0 by Nice place Note to manager: The ornaments in the flower pots out front are cheesy. Nice hotel, thought it was nice they had tea in the lobby and had fruit in breakfast room late in the day. Evening had some tortillas and sauce in break room. Those perks were really nice dont get this in other HIEs Ive stayed in. Pool was closed. August 8, 2014
Rated 5.0 out of 5.0 by pleasant surprise I was pleasantly surprise when i went to this hotel. The holiday inn express was a great hotel. I must say this ranks high with the luxury hotels. The quality and service was above reproach. August 7, 2014
Rated 5.0 out of 5.0 by Clean comfortable and welcoming We enjoyed our stay in a clean comfortable room in a comfy bed with plenty of pillows.We were moving to the area and our furniture had not yet been unpacked. August 7, 2014
Rated 5.0 out of 5.0 by Excellent place to stay with pets or without pets! Awesome hotel where pets are allowed. Rooms are roomy, comfortable and clean! Entire hotel is very clean. You'd never know that pets are in the hotel. Breakfast room had a variety of choices from hot foods to cereals, to toast, biscuits, fruits and yogurts! Coffee is always hot and available 24/7! Hotel staff are friendly, courteous and always greeting you when you enter or exit. Will definitely come back and stay there again! August 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed. Good service Comfortable bed. Slept very well. Clean and convenient handicap room. August 6, 2014
Rated 5.0 out of 5.0 by Great service in a great location The staff was friendly and helpful. The location was great and just the decor of the hotel itself was inviting. I walked into my room after a long day of driving and meetings and my first thought was, "Score!" That's how great it was! August 4, 2014
Rated 5.0 out of 5.0 by Excellent Choice I definately recommend this hotel, the staff was awesome, friendly and helpful. The Sweet Iced Tea in the lobby was the best! My kids loved the pool. July 31, 2014
Rated 4.0 out of 5.0 by Be aware of pull-out couch size When I made the reservation I told the woman that two adults and two children would be staying in the room. When I initially said that I would need two full size beds, she suggested one king size and a pull-out couch. I thought this would be more roomy so I said yes. When we got to the room, I realized that the pull-out was a twin size bed. I guess the woman thought that my 11 and 12 year old would be comfortable sharing a twin bed. They were not. July 29, 2014
Rated 5.0 out of 5.0 by Worth the Stay Before I checked out this hotel I read the reviews. They weren't all good, but knowing the chain sometimes you have to use your own judgment. The hotel was very well utilized. The amenities were great. Everything they said they offered, they did. The staff was very friendly, overly pleasant, with the attitude "We aim to please". A special thanks to Britany, at the front desk, and the breakfast lady, who kept the area clean and well stocked and was very pleasant. The complimentary ice tea, and cookies in the evening was well enjoyed. Our room was neat and clean, with a real nice décor (loved the photos on the walls and the color scheme). The seating area in the lobby was beautiful with a very peaceful extra large fish tank. The seating on the second level overlooking the lobby was also beautifully done. We were in Sanford for a funeral and our stay at Holiday Inn Express & Suites exceeded our expectations. July 28, 2014
Rated 5.0 out of 5.0 by Rapidly becoming my favorite place to stay Come to Sanford several times a year for dog agility and really look forward to staying here. I can usually get a first floor room which is so important when you have to bring in all the stuff for your dog. The breakfast is available early. Good since sometimes we have to be at the trial site as early as 7 or 7:30. The beds are the most comfortable. If I can't sleep, then it's my problem. July 23, 2014
Rated 5.0 out of 5.0 by I love this hotel! I must love this hotel, because I keep staying there. One of the cleanest ones I've ever stayed at, especially in Sanford, NC! Nice staff, too. July 19, 2014
Rated 5.0 out of 5.0 by room was clean and comfortable friendly staff, clean rooms, love the ice tea in the lobby, close to family July 18, 2014
Rated 5.0 out of 5.0 by HIE-Sanford, NC Over the years I have probably stayed at this property well over 75 times and have never been disappointed. The property is clean and the staff is marvelous. With a combination like this, how could they be anything but "winners"? My only regret is that I am retiring and will not "be back this way again". My last stay was like saying goodbye to old friends…not they are old, just great! July 17, 2014
Rated 5.0 out of 5.0 by great service. nice staff.nice hotel, clean rooms,verity of breakfast,swiming pool July 17, 2014
Rated 5.0 out of 5.0 by all amenities I could ask for Staff very friendly and helpful. Room spacious, clean, all amenities available. Quiet, comfortable. Good experience. Breakfast variety and out early as I leave very early for my activity. Pet friendly. July 17, 2014
Rated 2.0 out of 5.0 by Poor persona sets the mood I was disappointed with the associate at the check in and that set the mood for the stay. I had no patience when the air conditioner was making a noise loud enough to keep us from getting a good nights rest after driving six hours that day. We seem to not be deserving of any consideration since we were booked by a third party (Expedia.) The desk person on the 13th when I checked out was a totally different experience. One of friendliness, courtesy and offering any help I needed. Kitchen staff was excellent. We will still stay at Holiday Inns but this was not a good experience at Sanford. July 17, 2014
Rated 5.0 out of 5.0 by Very Surprised I have not had better service, at any motel / hotel in the over 45 years I have been traveling. We were in Sanford, NC for a wedding and arrived over 2 hours early at the hotel. Angie was MORE than helpful and understanding when I explained how far we had driven, and if possible would like to check in early so we could shower and change. I also reminded her I needed to pay the pet fee. That was a big surprise in that our dog got his own water bowl, toy, potty pads, treat and a bottle of water. The room was great, breakfast was hot, or cold depending on what you wanted. Would have liked to have stayed longer, but had to get back home. I really appreciate how we were taken care of, and all of our future visits to Sanford will be done there with this Holiday Inn. July 14, 2014
Rated 5.0 out of 5.0 by Great Service Have stayed at this Hotel several times, and will stay here again. This Hotel is very clean and the staff is very accommodating. The Hotel is close to restaurants and other major stores. July 12, 2014
Rated 5.0 out of 5.0 by WHAT A NICE FIND One of the nicest Hotels we have ever stayed at, it is a nice find. This is definetly the nicest Holiday Inn we have ever been at. We are VERY picky, everything was how we hope everything should be but never is. Our compliments to the manager. July 10, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn I've Ever Stayed At :) The staff and cleanliness of this Holiday Inn is superior to all in the area (30-50 mile radius). They value there guest and show it. They offer sweet tea and cookies as soon as you walk in. They ambiance is amazing with a nice aquarium and contemporary furniture. The rooms are clean, newly designed and spacious. I try to stay here every chance I travel to this area. July 10, 2014
Rated 5.0 out of 5.0 by Very neat and clean I stay in motels frequently, and this is one of the nicest rooms I have stayed in. Everything was clean and furnishings in room looked new. July 10, 2014
Rated 5.0 out of 5.0 by Impressed by the staff/friendly and helpful I enjoyed my stay in Sanford and was impressed with the friendliness and helpfulness of the staff. The room was nice and the bed very comfortable. Would definitely stay again Wilmington NC July 4, 2014
Rated 5.0 out of 5.0 by Trying to be better that the competition is good for customers Very well done facilities and one of the nicest motel rooms I have stayed in lately. All of the motel 'free' amenities were of good quality and 'what you want'. I have never seen a free iced tea station for anyone who walks in to use, very pleasing from the minute you walk in...staff was great. Recommend to all if facilities matter for the $ rate. July 2, 2014
Rated 5.0 out of 5.0 by Comfortable rooms and great service Excellent front desk and maid service. Rooms are spacious. July 2, 2014
Rated 5.0 out of 5.0 Friendly staff Staff was friendly and helpful during our stay.Facilities were good and the breakfast was better than anticipated. July 2, 2014
Rated 5.0 out of 5.0 by Great Staff I was there to take a wounded warrior out for a bass tournament. The staff made sure I had a bottom floor near the door so I did not have to far to carry my equipment. They made sure I had parking near electric to charge my boat batteries. It was clean, breakfast bar was good and the little things like Coffee and Iced Tea available in lobby was a nice touch. The room had bottles of water and all of the items you needed for a stay. Other than some noisy neighbors above me it was a great stay. I will definitely stay there on my next trip. July 2, 2014
Rated 5.0 out of 5.0 by Female client aged 35 I have been to other holiday inn hotels but this hotel surpassed them all July 1, 2014
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