Rated 4.8 out of 5 by 192
Rated 5.0 out of 5.0 by Lastlaptrixie AWESOME
BEST REPRESENTATIVES FOR THE HOLIDAY INN NAME. EXCELLENT ASSOCIATES AND CREW. THEY VALUE YOU!!!
September 5, 2014
Rated 5.0 out of 5.0 by Doc57 My stay
The hotel was very nice, clean rooms, staff was attentive to my needs, complimentary breakfast was excellent as well as the after work refreshments provided. My only complaint was that the clerk stated I could not earn IHG reward points because I was using the CLC lodging card provided by my company, which was at a reduced rate. Hope this is not the standard for all IHG hotels when using my CLC card.
September 2, 2014
Rated 5.0 out of 5.0 by Mercury Bounds Pleasant Surprise
This hotel was a pleasant surprise for the money. I will be back!
September 1, 2014
Rated 5.0 out of 5.0 by THE OLDER KID how to treat a customer
for years I have stayed at this holiday inn for a number of reasons.they always make me feel like my stay is a bargain because they appreciate my business and they show it by providing exceptional service. the breakfasts are wonderful. the people at the desk are always helpful when you are in a "bind". they are always polite. it is the best lodging dollar you can spend. angela will be the next manager because she is absolutely wonderful in every aspect concerning customer service and is a pleasure to deal with.
August 28, 2014
Rated 3.0 out of 5.0 by Oscareagle Not the best of the HIE group
Entering the room you realize that sometime ago in this room smoking was done. Carpet and air conditioning needs to be clean and deodorized if not replaced. Furniture needs update as well as the only super slow elevator. Breakfast was just ok. During check out, the person at the front desk did not even raise her head to acknowledge our presence.
In short, I was not satisfied and I will not use this property again
August 24, 2014
Rated 5.0 out of 5.0 by Lobster24 Consistent Care
I tavel to the Sanford area on business on a regular basis and cannot say enough about my first and subsequent visits. I am treated in a most professional manner each and every time I stay here. The staff are professional, courteous and pleasant. Always helpful no matter what the issue may be.
August 22, 2014
Rated 5.0 out of 5.0 by Extended stayer2014 Very comfortable extended stay
My family and I enjoyed our stay, the breakfast and swimming pool area! I would recommend this hotel!!!
August 22, 2014
Rated 5.0 out of 5.0 by TTraveler23 Sweet Tea in the Lobby
Great staff. Clean rooms. I travel for work and this is the best Holiday Inn Express that I've stayed in.
August 21, 2014
Rated 4.0 out of 5.0 by mamajen Great service and clean rooms
Just completed my stay and was very pleased. I found the staff very pleasant and helpful. The room, common areas, and breakfast area were very clean. The furniture and overall decor were a bit dated but clean (more important to me). The one thing I didn't like was that the elevator had that cleaning fluid smell that I hate. I didn't notice it anywhere else though so maybe they had a spill.
Definitely would stay here again.
August 20, 2014
Rated 5.0 out of 5.0 by Bill from Pittsburgh True Southern Hospitality...
I've never encountered 'true' Southern Hospitality in any of the places I've stayed as I did here. There is no "one thing" that really sticks out -- just the accumulation of the many small "attention to details".
Cookies in the lobby? Sure, a lot of place do -- but Iced Tea, not so much!
Smoke free? Sure, most are....-- but they've provided more than plenty of comfortable sitting areas outside...with tables, too!
I could go on an on.....but these folks just "get it" when it comes to running a hotel.
August 19, 2014
Rated 5.0 out of 5.0 by jwaynes Good hotel
Kind and helpful staff. Clean inside and out. Will stay here again. and tell my friends.
August 15, 2014
Rated 5.0 out of 5.0 by lkell HI Express Sanford
Over expectation was very good - just was not impressed with freshness/cleanliness and flavor of food. coffee was great - but food was just okay. Not enough to make me never use HIExpress again - but just wasn't good.
August 12, 2014
Rated 4.0 out of 5.0 by islandman Nice place
Note to manager: The ornaments in the flower pots out front are cheesy.
Nice hotel, thought it was nice they had tea in the lobby and had fruit in breakfast room late in the day. Evening had some tortillas and sauce in break room. Those perks were really nice dont get this in other HIEs Ive stayed in.
Pool was closed.
August 8, 2014
Rated 5.0 out of 5.0 by sandypants pleasant surprise
I was pleasantly surprise when i went to this hotel. The holiday inn express was a great hotel. I must say this ranks high with the luxury hotels. The quality and service was above reproach.
August 7, 2014
Rated 5.0 out of 5.0 by Maryambro Clean comfortable and welcoming
We enjoyed our stay in a clean comfortable room in a comfy bed with plenty of pillows.We were moving to the area and our furniture had not yet been unpacked.
August 7, 2014
Rated 5.0 out of 5.0 by Susie027 Excellent place to stay with pets or without pets!
Awesome hotel where pets are allowed. Rooms are roomy, comfortable and clean! Entire hotel is very clean. You'd never know that pets are in the hotel. Breakfast room had a variety of choices from hot foods to cereals, to toast, biscuits, fruits and yogurts! Coffee is always hot and available 24/7! Hotel staff are friendly, courteous and always greeting you when you enter or exit. Will definitely come back and stay there again!
August 7, 2014
Rated 5.0 out of 5.0 by DMB1 Comfortable bed. Good service
Comfortable bed. Slept very well. Clean and convenient handicap room.
August 6, 2014
Rated 5.0 out of 5.0 by AgAngel Great service in a great location
The staff was friendly and helpful. The location was great and just the decor of the hotel itself was inviting. I walked into my room after a long day of driving and meetings and my first thought was, "Score!" That's how great it was!
August 4, 2014
Rated 5.0 out of 5.0 by Satisfied family Excellent Choice
I definately recommend this hotel, the staff was awesome, friendly and helpful. The Sweet Iced Tea in the lobby was the best! My kids loved the pool.
July 31, 2014
Rated 4.0 out of 5.0 by sanuge Be aware of pull-out couch size
When I made the reservation I told the woman that two adults and two children would be staying in the room. When I initially said that I would need two full size beds, she suggested one king size and a pull-out couch. I thought this would be more roomy so I said yes. When we got to the room, I realized that the pull-out was a twin size bed. I guess the woman thought that my 11 and 12 year old would be comfortable sharing a twin bed. They were not.
July 29, 2014
Rated 5.0 out of 5.0 by Tana65 Worth the Stay
Before I checked out this hotel I read the reviews. They weren't all good, but knowing the chain sometimes you have to use your own judgment. The hotel was very well utilized. The amenities were great. Everything they said they offered, they did. The staff was very friendly, overly pleasant, with the attitude "We aim to please". A special thanks to Britany, at the front desk, and the breakfast lady, who kept the area clean and well stocked and was very pleasant. The complimentary ice tea, and cookies in the evening was well enjoyed. Our room was neat and clean, with a real nice décor (loved the photos on the walls and the color scheme). The seating area in the lobby was beautiful with a very peaceful extra large fish tank. The seating on the second level overlooking the lobby was also beautifully done. We were in Sanford for a funeral and our stay at Holiday Inn Express & Suites exceeded our expectations.
July 28, 2014
Rated 5.0 out of 5.0 by Cathy531 Rapidly becoming my favorite place to stay
Come to Sanford several times a year for dog agility and really look forward to staying here. I can usually get a first floor room which is so important when you have to bring in all the stuff for your dog. The breakfast is available early. Good since sometimes we have to be at the trial site as early as 7 or 7:30.
The beds are the most comfortable. If I can't sleep, then it's my problem.
July 23, 2014
Rated 5.0 out of 5.0 by owenmom I love this hotel!
I must love this hotel, because I keep staying there. One of the cleanest ones I've ever stayed at, especially in Sanford, NC! Nice staff, too.
July 19, 2014
Rated 5.0 out of 5.0 by friday01 room was clean and comfortable
friendly staff, clean rooms, love the ice tea in the lobby, close to family
July 18, 2014
Rated 5.0 out of 5.0 by Lurch9 HIE-Sanford, NC
Over the years I have probably stayed at this property well over 75 times and have never been disappointed.
The property is clean and the staff is marvelous. With a combination like this, how could they be anything but "winners"?
My only regret is that I am retiring and will not "be back this way again". My last stay was like saying goodbye to old friends…not they are old, just great!
July 17, 2014
Rated 5.0 out of 5.0 by bodhan great service.
nice staff.nice hotel, clean rooms,verity of breakfast,swiming pool
July 17, 2014
Rated 5.0 out of 5.0 by Sammie10 all amenities I could ask for
Staff very friendly and helpful.
Room spacious, clean, all amenities available.
Breakfast variety and out early as I leave very early for my activity.
July 17, 2014
Rated 2.0 out of 5.0 by Puppy lover Poor persona sets the mood
I was disappointed with the associate at the check in and that set the mood for the stay. I had no patience when the air conditioner was making a noise loud enough to keep us from getting a good nights rest after driving six hours that day. We seem to not be deserving of any consideration since we were booked by a third party (Expedia.)
The desk person on the 13th when I checked out was a totally different experience. One of friendliness, courtesy and offering any help I needed. Kitchen staff was excellent.
We will still stay at Holiday Inns but this was not a good experience at Sanford.
July 17, 2014
Rated 5.0 out of 5.0 by SkipW Very Surprised
I have not had better service, at any motel / hotel in the over 45 years I have been traveling. We were in Sanford, NC for a wedding and arrived over 2 hours early at the hotel. Angie was MORE than helpful and understanding when I explained how far we had driven, and if possible would like to check in early so we could shower and change. I also reminded her I needed to pay the pet fee. That was a big surprise in that our dog got his own water bowl, toy, potty pads, treat and a bottle of water. The room was great, breakfast was hot, or cold depending on what you wanted. Would have liked to have stayed longer, but had to get back home. I really appreciate how we were taken care of, and all of our future visits to Sanford will be done there with this Holiday Inn.
July 14, 2014
Rated 5.0 out of 5.0 by Tonia13 Great Service
Have stayed at this Hotel several times, and will stay here again. This Hotel is very clean and the staff is very accommodating. The Hotel is close to restaurants and other major stores.
July 12, 2014