Rated 4.2 out of 5 by 82
Rated 4.0 out of 5.0 by MonsterTraveller Not a bad hotel
We just had a weekend getaway and stayed in the hotel for couple nights. Overall it was not bad. Everything was pretty good except our room was located on the ground floor. we kept waking up due to the noise the passerbys and cars were making. I assume the hotel didn't have some sort of noise-cancelling windows installed. Other than that everything else was pretty good. The staff was very professional and helpful.
November 14, 2013
Rated 5.0 out of 5.0 by Jazz13 Hop, Skip and a Jump.
I have been coming to this hotel for the past five years, and I will continue to come back, for I just love the location. It is within just a minute of state street, and only a ten minute walk to the pier. When my sister/friend come, we can shop awhile, come back to the hotel, rest awhile, and then start all over again. Our room was particularly good this year, for it seemed larger. Also, I think you have just finished painting, for everything looked particularly clean and bright. We had lots and lots of towels and light. One thing I would like to suggest is some kind of mat for inside the bath tub. I am always a little wary of getting into a tub without one of these, although I appreciate the hand hold at the side of the tub. The breakfast you offer is particularly good, seeming to get better every year,for there were plenty of choices and a wonderful young man making sure everything was kept clean and tidy. Oh! I just hate the plastic cards that open the doors. Ours never seemed to work, and we had to have help several times. Overall, however, the experience was just as good as we have been used to. Keep up the good work.
November 11, 2013
Rated 2.0 out of 5.0 by Johnnny128 Comfortable bed
Any room on the street side is to noisy, the older style windows do not help much with the noise. Could not close the drapes, a very bright morning.
November 7, 2013
Rated 3.0 out of 5.0 by Ben82 Crowded parking and to much street light shining in
When we got to the hotel there was no parking in the parking lot, which we paid to park in. After telling the clerk, he ask us to leave the keys and he would valet the car to another lot.So we left the keys and went to our room where the street light was very bright and the thin, white curtains kept very little light out. In the morning we injoyed a good breakfast, then we ask for our car and we were handed our keys and told the car was parked on the street.I feel we should not have been charged to park on public parking.
November 3, 2013
Rated 5.0 out of 5.0 Girls weekend
Holiday Inn Express location was perfect. Close enough to State Street but far enough not to hear bar noise at night. Also walking distance from many winery tasting room. Rooms are comfortable, clean, and quiet. Bikes were available to borrow. Perfect!!
October 24, 2013
Rated 4.0 out of 5.0 by Franco59 Very Kind and helpful staff
Hotel's staff has been very warmly kind and helpful. the hotel is comfortable even if some renewal (especially in bathroom furniture) and an increased choice of food at breakfast would improve it.
October 16, 2013
Rated 3.0 out of 5.0 by molloj Parking
You are charged $12 every night for parking. Absurd. Then to top it off the lots are full and you can't park or even get your car out because the valet cars block your car.
Not even platinum members get free parking.
October 15, 2013
Rated 5.0 out of 5.0 by KW1022 Great Stay
This is really a great place to stay. Half block from lower State Street and tons of great restaurants, so everything is an easy walk. They also have free bicycles, as well as, wine and cheese a couple nights a week, wonderful breakfast, wi-fi, computers, printer. Nice, clean room with super comfortable bed. The staff was lovely and most accommodating. It's also 1/2 block from Enterprise car rental. I'll definitely stay there again. Great value.
October 13, 2013
Rated 5.0 out of 5.0 by Kontum67 It's the staff, baby!
I have stayed all over the world and across the range of price categories but rarely have I had a staff so attentive and helpful. as at the Holiday Inn Express Santa Barbara. Emmanuel, Amy and Cesar were loaded with suggestions and advice, all useful. Kind and generous, they extended themselves beyond the norm.
HIE SB is located in the old Hotel Virginia. It has been updated but still lacks some of the modern amenities of more expensive properties. That said, breakfast and the warmth of the room compensate3d. Located just off State Street, SB's main drag, in range of many restaurants and sights.
SB can be expensive. The HIE SB is not. Your stay is well justified.
October 13, 2013
Rated 2.0 out of 5.0 by MssyLo Need to pay attention on housekeeping.
Bedding sheets, blanket and pillow case were not change. It smell nasty sweats. There' only one shampoo and conditioner to use for a double occupancy. Had to call request additional. The room smells like a laboratory. Good side, the staff were friendly. Breakfast were excellent.
October 10, 2013
Rated 4.0 out of 5.0 by DonHi Overall stay
Generally, hotel provides good location and good value. While in generally good condition, room had three items for operator to focus on:
1. Torn "blackout" drapes.
2. Torn shower curtain
3. TV only had remote for cable box. That remote would not control TV screen size. While nice TV, picture only showed at a size consuming half of sceen.
October 9, 2013
Rated 5.0 out of 5.0 by WHR512 Historic Samta Barbara
Great remake of a nearly 100 year old hotel. QUIET and the enforce it. Too bad there's a parking charge but I imagine land is expensive. I do hope the tour bus that parked in front overnight paid some type of fee. The walk to the restuarant at the end of the pier created a fine appetite. Located in the heart of the downtown district.
October 7, 2013
Rated 3.0 out of 5.0 by jwweber33 Pricey for What You Get
For a one-night stay, we paid luxury hotel rates (even for Santa Barbara) and were rewarded with sub-par care. We had to ask for additional toilet paper upon arriving -- and had to wait for its delivery. Also had to ask for wash cloths - and waited about 30 minutes for their delivery. The staff was bright and courteous, but for luxury hotel rates, we believe we got low-end motel service.
September 26, 2013
Rated 5.0 out of 5.0 by Olelady43 Great location and very nice rooms
We really enjoyed our one night stay at this location. Have always liked Holiday Inn Express hotels. Room lovely and hotel within walking distance of Amtrak station and Stearns Wharf where we had dinner. Breakfast very good, too.
September 25, 2013
Rated 5.0 out of 5.0 by sbvisitor Fantastic
We had a great stay - beautiful old building and great location. The staff was friendly and I would really recommend this place.
September 24, 2013
Rated 3.0 out of 5.0 by Annoyedtraveler Nice hotel, but....
This is a nice hotel. Rooms are a bit small, but have everything one needs. It's located very near State Street, which is nice. But it didn't thrill me. Firstly their WiFi was poor. My phone got faster internet on 3G. I hated having to pay for parking. I know many of the hotels in downtown Santa Barbara do this, but it's still sleazy and just a way to get more money. Breakfast was standard Holiday Inn Express faire.
September 21, 2013
Rated 4.0 out of 5.0 by slamajam Nice Location - Good stay in SB
Was here with the wife and son for a little work and play. The hotel was in a great location in downtown SB. Very close to shops, restaurants and State St. The staff was very helpful and inviting. Parking is a bit tight (but understandable since real estate is hard to come by in that area). wifi in the room was good, but when i had to use the "business center", i was surprise to find that it was just a desktop located in the hallway on the 2nd floor. There was no separate room or privacy for it. I did a few hours of work on there, but was constantly being interrupted and disturbed by passer-bys to and from their rooms. i finally gave up. It would have been nice to have the computer or "business center" in it's own private area. Other than that, i would gladly come back here again. Great price, staff and location.
September 20, 2013
Rated 4.0 out of 5.0 by BREWBob Great staff!
Although the rooms are compact, the staff and location more than make up for it. Walking distance to all of downtown Santa Barbara and a staff that certainly goes the extra mile for you!
September 15, 2013
Rated 5.0 out of 5.0 by Dustyrose2 Great service and location
This hotel was the perfect location for a girls get away. The staff was very friendly and helpful. The rooms were clean, attractive and roomy.
September 9, 2013
Rated 4.0 out of 5.0 by Osang Clean rooms & friendly staff
We had 2 double beds instead of the queen beds. Nevertheless, our room is clean. The staff are friendly especially those with us at breakfast. they're so helpful.
I also prefer the waffle maker that they used to have than the one they have now. The pancake came out in different shape and had a rubbery texture.
September 6, 2013
Rated 4.0 out of 5.0 by 2nd2non Great Staff, great service
The staff at this hotel was attentive, helpful and kind. I've been to many 5 star resorts that could learn from the staff at this small Holiday Inn Express. Location is also excellent. Walking distance to both city center restaurants and cafes and beachfront.
Parking was hassle free and at a reasonable cost.
The only concern that I have is that the mattresses were old and worn. The hotel really needs to invest in some new mattresses and bedding.
September 4, 2013
Rated 4.0 out of 5.0 by BucketAustin Above Average HIE
We spent 1 night here Aug 28. I liked everything about the hotel, except one thing. The staff was excellent. We were given one of the better rooms, which I expect as a Platinum member. It is relatively expensive for an HIE. Breakfast included bacon, which was great, they had bicycles available for free. We were just a few steps from State Street, but a fairly long walk to the beach. They had a drinks reception on Wed night, free wine. The bath was on the small side, but not an issue at all. The only issue was the inconsiderate people in the room next to us, who were talking & crying all night. While not the fault of the hotel staff, it is part of what you get with an older hotel. Bring your earplugs and use them.
September 1, 2013
Rated 4.0 out of 5.0 by dw4sure All great except I had to wait for more than an hour to get my car in the morning
First of all, we had a nice and comfy room and all of us enjoyed a good night sleep. It lacked swimming pool or hot tub but we are offered free vouchers to local swimming pools and the ocean is so close so that did not matter much. Free internet WiFi is also very convenient. This is close enough to walk to most of the interesting places, and the $12 Valet Parking would also have been worth the money if I had not had to wait for more than an hour to get my car, because some newly weds parked their car illegally and blocked my car the night before, which I would totally understand. The (temporary or newly hired?) parking staff failed to check his parking lot situation and make corrective actions to address this potential problem until it is too late. Luckily, the two guys helping getting my car was able to find the key to the car parked next to mine and able to move it so my car can be retrieved. We will definitely take on the extra free night offered as a gesture to our understanding and corporation to the hotel staff while working out a solution to the parking issue. Thanks for being our choice of place to stay with the service and quality we can count on.
August 28, 2013
Rated 3.0 out of 5.0 by BNOLL Noise Issues
I have stayed here before and dealt with the noise of an older hotel and it was not a big deal. This last visit was horrible due to the partying and door to door running at 2AM. I felt like the entire 3rd floor was a dormatory on a Saturday night. Calling the front desk did not help nor did I hear any enforcement.
Great location, but not sure I can stay here in the future.
August 28, 2013
Rated 5.0 out of 5.0 by LoisH One of the best HI Express hotels
The hotel is very nicely located to offer walking distance to both the downtown and the Pier. It's in a historic building that's well maintained. Our room had beautiful exposed old red brick. The beds were very good. The staff was very attentive even offering free use of bicycles and free water bottles. The parking was for-fee and just right next to the building. It was impressive in many ways.
August 26, 2013
Rated 5.0 out of 5.0 by Babs Great Spot
We really enjoyed our stay. Santa Barbara brewing Company and many other choices available for dining a great place to get out for a walk and walking distance to the beach.
My only recommendation would be that Holiday Inn express have bicycles available for use/rent.
August 23, 2013
Rated 4.0 out of 5.0 by BRB66 Great new decor
Bright room in a great location, just off the main street, so it is convenient but quiet. Modern room was an unexpected plus. Parking was a small challenge. Same old breakfast.
August 21, 2013
Rated 3.0 out of 5.0 by Amits001 Ants
The room had ants in the restroom..............................................
August 12, 2013
Rated 5.0 out of 5.0 by Lucy09 Pleasant stay
My family & I had a wedding to attend. We weren't sure what to expect being we had never stayed for a weekend in SB. It was an excellent choice!! Rooms were clean, the wine & cheese hour was very pleasant, breakfast was fair, parking was perfect, noise level was low, staff was great, bathroom accomodations were great considering we were three ladies!! Having State street steps away was awesome!! Would definately stay again!!
July 15, 2013
Rated 5.0 out of 5.0 by Leslie40 Great staff and management
We booked our room at the Holiday Inn Express in Santa Barbara only a few days before the 4th of July (2013). This hotel was the only one that had rooms available at a very reasonable price which was the main reason we booked it. Our flight was delayed so we didn't get to the hotel until late and had to take a handicap accessible room on the 1st floor. We were not thrilled but were told that they would help us the next day to find a room that better suited us. In most hotels, when they say that, you're normally stuck where you are especially when they are fully booked. However, this was not the case at this hotel. In fact the general manager himself not only found us a room to our liking on the 3rd floor where it was very quiet but was able to help us extend our stay by 1 day which we had not previosly booked and we were able to stay in that same room for the remainder of our stay despite them being fully booked. The staff was very nice, professional and helpful. We especially liked the offer of cold bottled water each time we came into the lobby, it was free too. We often requested extra towels and items late at night and they were brought to us very quickly without having to call multiple times like at most hotels. We also made a special request to have our bed triple sheeted insteaf of the comforter/blanket and each day it was done. Even though the parking was very limited and had cars double/triple parked in the lot, the valet's were always quick to get our car regardless of the time of day. We've stayed at other hotels in Santa Barbara but we highly recommend this hotel and plan to come back soon. They made our stay very pleasant and relaxing.
July 13, 2013