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Rated 4.5 out of 5 by 194 reviewers.
Rated 1.0 out of 5.0 by Horrible Experience - Will Never Return We have a family of five so we booked a suite including two queen beds and a pull out couch. We were quoted a specific price over the phone. After a long, exhausting day, we checked in around 10:30pm only to find out that they would not honor the price we had already been quoted and reserved. There was a hidden fee where they charged an extra $10 per person over the first person. For us, this meant an extra $120 for a three night stay... It is unbelievable that a hotel would charge an extra fee for any more than one person when we are already paying extra for a suite that can sleep 5. If that is truly the policy, it is ridiculous and will keep me away from any further stays with Holiday Inn. Regardless, we were not told of this policy over the phone when we reserved our room and the ladies at the counter were unable to help us. They had to call their manager twice (which they seemed genuinely afraid to do) and the manager refused to help. Finally, after 40 minutes, I personally spoke with the manager. After a terse conversation, she told us that my family of five would just have to wait while she ordered the recording of the phone conversation to verify I hadn't been told of the extra fees - which could have taken hours. This was the straw that broke the camel's back. I lost my temper and she ultimately waived the fees. Horrible management. Helpless help. Nice rooms. August 28, 2014
Rated 5.0 out of 5.0 by Convenient Hotel I stay here 2-3 times per year when visiting family in the area. Staff always friendly, polite. Rooms and common areas nice and clean. Rooms are very comfortable. Location of this Holiday Express is very convenient to everything in the area. August 28, 2014
Rated 5.0 out of 5.0 by 客房设施不错 总体挺好的,早餐不是很适合中国人的口味哈,不过是因为在美国的缘故。 上传了一张照片就被别人认出是holiday inn了,说明标准化很不错。 August 27, 2014
Rated 5.0 out of 5.0 by A nice break The hotel was perfect for the one night that I had to get away with my wife for our anniversary. We were able to just stop and relax. The hotel was clean, safe, and quiet. It was exactly what we needed. Would stay here again with no hesitation. August 26, 2014
Rated 5.0 out of 5.0 by Great Staff Great Service Great Room I have always been happy with Holiday in service and locations. Always recommend to business friends. August 26, 2014
Rated 5.0 out of 5.0 by Clean and comfortable place to stay The room and bed were comfortable. The staff was friendly and helpful. The common areas were clean. What else could I ask for? August 25, 2014
Rated 5.0 out of 5.0 by Overall Great Hotel Great hotel...clean, comfortable and a great staff. Room was quiet so I was able to sleep through the entire night, very relaxing. August 25, 2014
Rated 5.0 out of 5.0 by Very Friendly place to stay in Santa Clara The staff of this HIE was very welcoming and made my trip a very nice experience. They went out of their way to make me feel at home. August 25, 2014
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