Rated 3.7 out of 5 by 307
Rated 5.0 out of 5.0 by Chazza2014 Honest, helpful and good location
Location is good, close to a number of restaurants and downtown San Jose including shopping and business areas.
Hotel facilities are good, amble areas to chill out, rooms well sized, Although I ended up licking the wooden frame surrounding the base of the bed several times.
Housekeeping staff are honest and trustworthy, I left my iPad in my room after checking out - the iPad was handed in to security straight away and I was able to get it back - sincere thanks and much appreciated.
October 18, 2014
Rated 4.0 out of 5.0 by Europlease Confused about what customer service is.
I recently spent four days at this hotel for a conference. While my experience was overall pretty pleasant, I think the general manager of this hotel is a bit confused about what customer service means. As soon as I arrived there was a notification that I had a message waiting. Since I was expecting to meet people there, I listened right away. It was a recorded message from the GM, welcoming me to the hotel, and assuring me that the staff was committed to making it a good stay. OK...fine... But then he went on to say that their objective was to get a perfect score on the satisfaction survey, and if anything I experienced made it so I could not do that, I should immediately call the staff or him personally to make it right. News flash, Mr. GM! Your customers don't care in the least what rating you get on your survey. That is NOT customer service, it is just a feedback mechanism. Good service should be transparent. If I have to call you or staff to make it happen, you are already in trouble and will not be getting a perfect score. The final outcome? The service was only so-so. The people at the front desk were great, but the maids, less so. I used things in the room that were not replaced the next day; e.g., towels, and coffee for the maker. And the anti-slip mat in the shower mysteriously disappeared after the first day, never to return -- almost the source of an accident. When I did flag down and ask the maid for more coffee, she screwed up my request and left more decaf, instead of regular. Not major transgressions, but after the obnoxious request for a perfect score, it was underwhelming to say the least. If I owned this hotel, I would fire the GM and find someone who paid attention to the service, not the evaluation of the service.
October 16, 2014
Rated 3.0 out of 5.0 by tole my review
WiFi is extremely slow, at night is almost impossible to work
small sink, no space to put my stuff
October 13, 2014
Rated 5.0 out of 5.0 by DeaconDave Maui Bound
Stayed here to be close to Airport for early flight. Enjoyed drinks in the lounge watching Giants Baseball Game. Room was clean and quite , staff was very friendly when we arrive and checked out. Will stay here again and will recommend to friends
October 13, 2014
Rated 4.0 out of 5.0 by RCalderon Holiday Inn Stay
Overall very good stay. I stay here every time I'm in San Jose. The staff is very friendly and they treat me well.
October 13, 2014
Rated 5.0 out of 5.0 by Phoenix588 Nice and cozy hotel to stay
Hotel is very nice and clean. Staff is helpful with good smile. The room was very cozy to stay.
October 8, 2014
Rated 5.0 out of 5.0 by Proud Mommy Very clean and reasonable.
It's been years since we stayed at a Holiday Inn. We were pleasantly surprised and happy with our choice to stay at one. We plan to travel more and we decided that Holiday Inn will definitely be at the top of list when choosing our next Hotel.
October 8, 2014
Rated 4.0 out of 5.0 by DOE@PBH Noise at night and shower
Almost every night there was noise of what sounded like furniture been moved, dragged and dropped onto the floor above my room or in the area around my room.
Water pressure from my shower was very strong. I work in a hotel and this is a big waste of water.
October 7, 2014
Rated 2.0 out of 5.0 by KK1234 Great service, hotel needs needs a deep cleani
Staff were accommodating and service oriented. Very friendly and approachable. Helpful during meeting.
October 6, 2014
Rated 3.0 out of 5.0 by travelsmart Transportation services not great
Hard to get a cab on time; also annoying that you can't call for the airport shuttle ahead of time for pick-up
October 4, 2014
Rated 1.0 out of 5.0 by 2604 Holiday Inn Stay - San Jose, CA
Poor - room not made up for second night stay. Phone not working to contact desk
October 2, 2014
Rated 5.0 out of 5.0 by Yolie357 Excellent place to stay for Park and Ride!!
We stayed at the Holiday Inn-San Jose Airport before our trip to Hawaii and it was amazing! Great food, rooms and customer service!
October 2, 2014
Rated 4.0 out of 5.0 by route246 Due for a revamp, but a great place to stay
The facility feels a bit dated, but the value is good. I've had the pleasure of using the facilities for breakfast in the past, and it was quite pleasant. This time, I was rushed, so I could not.
The rooms have been updated, but showing signs of wear - mostly due to patrons' negligence. Nonetheless, the room is tidy as much as possible, and feels "clean". The shower has ample water pressure, but again the fixtures look a bit dated (functionally acceptable).
Centralized lighting controls and power/USB outlets at the bedside would be a great plus.
Modernizing of the lobby would certainly help perk things up a but, as well as dampers for stairway access doors. I had a room at the end of the hall, and who seemed to be smokers were going in and out of the door at all hours of the night, slamming the door. I was able to ignore much of it, since I am a deep sleeper.
On the whole, pleasant stay for business.
My business associate who picked me up and dropped me off had a tough time getting through the lobby area due to a parked car - this needs to be enforced more, to keep the front of the hotel clear and open for vehicular traffic.
September 30, 2014
Rated 2.0 out of 5.0 by Raj_Blr Thanks but No Thanks!
Checked into this hotel with Holiday Inn brand name in mind but it turned out to be a sub par experience from the moment I checked in.
I had planned to stay for 9 nights but had to cut it short and check into another hotel as soon as I could find one. It possibly can not get any worse with bathroom door getting stuck and I using all my might to get out of it :) and bathroom faucet making whistling sound and not getting fixed despite 2 service request calls.
There are many other shortcomings but better not dwelled upon here.
On the positive side, room was big with a nice bed and restaurant food & service was very good.
My recommendation is to avoid it unless you have no other choice.
September 29, 2014
Rated 4.0 out of 5.0 Mr.
The staffs are very friendly. The breakfast is good quality. The facility is a bit old. Internet is good. Cleaningness is good.
September 27, 2014
Rated 3.0 out of 5.0 by Deep_SD Accessible and budget hotel near airport
- Recommended for short trip near airport.
- Accessible to restaurants and offices.
- Free shuttle to airport and near by offices.
- Great service 24*7.
September 23, 2014
Rated 1.0 out of 5.0 by Loretta3434 Lead Front Desk Help Great-That's It
I got a room for two nights for my fiance and I and a room for two nights for my brother, when we arrived the front desk lady, who was a little older and Asian was GREAT!! She helped us the whole weekend but that was the only positive experience. Our toilet ran ALL night and was never fixed. The breakfast was not worth the price. Our room was at the end of the hallway and no matter what time of day we walked back to our room there was always trash left in the hallways, one day the same trash was left from when we left at 8 am and was there with more when we got back at 6pm. My brother had asked for a rollaway or a cot and the man said "If you would really like one I can maybe get it for you but probably not because it's a safety issue, but if you really want one we can, but not really." Leaving us with that kind of indecisive answer was very misleading. Overall we won't be staying at this hotel again, a HUGE disappointment since we love Holiday Inns.
September 18, 2014
Rated 4.0 out of 5.0 by sunghwan34 Comfortable Bed
Overall a positive experience.
1. Friendly front desk staff and acknowledged my IHG membership.
2. The bed was comfortable, not too soft and not too hard.
3. I forgot my travel size toothpaste but housekeeping was able to bring a couple packets to my room.
Recommend updating the TV channel list, because it didn't coincide with the channels on the TV. AC cannot go below 72 degrees F.
September 17, 2014
Rated 2.0 out of 5.0 by Papillion Disappointment
Stay here only if all other options are unavailable. The staff are fine, but the condition of the now outdated hotel are not up to the usual Holiday Inn standards.
September 16, 2014
Rated 4.0 out of 5.0 by george92 good service
business center was very nice - the room was fine for a single person but would be cramped if 2 people were in the room
September 16, 2014
Rated 2.0 out of 5.0 by Anindita Rude and unfriendly front desk
The food and the wine at the restaurant was superb! I had the best pasta and steak , I must say, the restaurant manager and the server- I do not remember the names, but they were there on the eve of 23rd Aug, and were great , the front desk staff can may be help themselves with a tip or two on customer satisfaction from the restaurant staff!!
September 14, 2014
Rated 5.0 out of 5.0 by parker65 Great stay
thanks for the great stay I frequent this hotel and its always great service
September 12, 2014
Rated 5.0 out of 5.0 by William 727 airport stop
The outside looks old and tired. The inside is new and fresh
September 11, 2014
Rated 4.0 out of 5.0 by patjoe staff
the staff was very nice and professional. the hotel dinning was overpriced.
September 10, 2014
Rated 4.0 out of 5.0 by Dance momma Comfortable stay
We were at the hotel for a dance convention, so we were in and out of the room room a lot throughout the day and night. Not sure how the staff got in to clean, but they did. The bed was comfortable with plenty of pillows (which isn't always the case at other hotels) and the room was inviting and clean.
September 10, 2014
Rated 5.0 out of 5.0 by BCfan0905 Great stay
Great time in San Jose and nice hotel!
Was a little rough to get questions answered and issues resolved while trying to book reservation and use credit card authorization form - sent emails before trip and still haven't heard back.
September 10, 2014
Rated 5.0 out of 5.0 by jzamboni Excellent food and service! Best in 19 years at this hotel!
I have stayed at this hotel every Labor Day weekend for the past 19 years while attending a dance convention. During that time the hotel has undergone a number of name changes with inconsistent food and beverage service but this year I was pleasantly surprised. The quality of food and service at the Holiday Inn San Jose Airport was outstanding and best I have ever received at this location. Keep doing what you are doing!
September 5, 2014
Rated 4.0 out of 5.0 by Wolf Dancer Good Location - Decent Price
Not a 5 Star Hotel, but comfortable with a restaurant staff who are courteous. The menu won't wow you, but the food is good at a moderate price.
The gym is basic - could use more equipment even though a limited space.
September 4, 2014
Rated 5.0 out of 5.0 by tjh03 Staff makes the HOTEL !
The folks from check-in through check-out were superb. The staff really makes this hotel - do not change.
First night was expensive - other nights moderate. Value overall is fine for the location, location, location.
The guys in the BAR including ALi, Mario and others were friendly and we only had food there - no alcohol !
Excellent experience overall ! Thank you - we'll be back.
September 3, 2014
Rated 4.0 out of 5.0 by Captain James 服务很好，设施陈旧，尤其卫浴面积太小
September 2, 2014