Rated 4.0 out of 5 by 96
Rated 5.0 out of 5.0 by New England Bike Rider Home Away from Home
I loved the Candlewood Suites in Santa Clara. I look forward to my next visit. I took advantage of the kitchen to eat most of my meals in my room. This saved me a lot of money. It also made me feel like this was my apartment or condo. I really like how house cleaning does not show up every day unless you ask. This allowed me to focus on my business preparation and relaxing.
The staff were very nice. I dare you not to be impressed by Fritzie! She and all the staff I encountered always said hello, were polite and helpful.
The internet service was easy to connect and worked all week.
I brought my bike and the area is so very good for bike paths. There is one path that is miles long and goes past Levi's Stadium. Then you can ride miles back right past the airport. The area is very safe and I always felt comfortable.
My room faced the CalTrain station and I loved it! The trains stopped by 9pm or so and weren't loud or intrusive during the day. Plus it was very convenient to hop on a train and go to San Francisco or Palo Alto. I found myself moving to the window to check out the trains going by for fun. Overall the hotel was very quiet and it was easy to sleep.
I highly recommend this place.
August 28, 2014
Rated 4.0 out of 5.0 by p5594 Comfortable Bed and Room
I have stayed at this hotel a few times being located near Santa Clara University. Great place to stay with ample room.
August 27, 2014
Rated 5.0 out of 5.0 by ChemTA Comfortable, well furnished suite
Stayed for two nights while visiting the bay area. Very comfortable room, well furnished, equipped with an excellent variety of amenities. Would stay here again!
August 26, 2014
Rated 5.0 out of 5.0 by vpram86 Peaceful and comfortable stay
This is my first time arriving at US and I choose this suites and it really felt like home without any problems throughout my stay. I would gladly take this again should opportunity arise and recommend to others as well. Keep up the good work please.
August 22, 2014
Rated 5.0 out of 5.0 by jumper 22 Great stay
Very nice . Helpful staff, clean rooms Enjoyed the nice open rooms. The sofa bed was not made but staff was very helpful. Highly reccomend
August 22, 2014
Rated 1.0 out of 5.0 by TJ60 No hot water
The room smelled like tobacco and there was no hot water Saturday night or Sunday. Staff was not responsive to the problems presented. Won't go back to this hotel.
August 20, 2014
Rated 5.0 out of 5.0 by xiaogua 床铺舒适，网络较慢
August 20, 2014
Rated 4.0 out of 5.0 by parent2014 Noisy air conditioner
We were allowed to check in hours early to drop off our luggage so we could tour the University- which was amazing. The hotel is right on the Cal-train line which is convenient, yet noisy as the train blows it's horn. Louder and more annoying however, is the ancient, water dripping, unrelenting blowing of the air conditioner. We had to turn it off to sleep, so then the room was too hot. Another problem were the tiny ants in the bathroom that increased in number over the length of our stay. We didn't report them because I didn't want to have to wait in the room for treatment or have something sprayed in the room.
August 17, 2014
Rated 3.0 out of 5.0 by oiuf Fairly good place to stay
The room was quite nice for my purposes. It had a large desk and plentiful outlets. There were sufficient items in the kitchen for basic cooking, and more unique items were available from a common area (I don't remember what all, but I do recall there was a crock pot). You can check out DVDs from the front desk for free.
The one drawback is that it's right next to a train station, so in the early morning, the train disturbed my sleep.
August 14, 2014
Rated 5.0 out of 5.0 by tercarjon Convenient location for sight seeing
The suites are very nice and it is convenient to the train station to take excursions. The convenience of being able to cook in your own room makes traveling easier so you don't have to eat out daily. The suite had absolutely everything you would need to be comfortable for a lengthy stay. We had a few hiccups with internet, but overall a great stay.
August 4, 2014
Rated 4.0 out of 5.0 by juniper20 Friendly staff, comfortable room
The suite provided a feeling of being home during my long business trip. The staff were all friendly and helpful. Loved being able to prepare my own meals and do my own washing.
Very convenient for travel (Caltrain station next door with taxi rank) and the surrounding area was pretty and felt safe for walking in.
August 1, 2014
Rated 5.0 out of 5.0 Awesome Vaca
After a long day at Santa Cruz Boardwalk it was nice to come back to a nice clean room and relax, My kids loved it. I would use it again.
July 31, 2014
Rated 3.0 out of 5.0 by greg1111 too much cut down in room cleaning
this hotel has the average Candlewood facilities. Front desk was friendly and tried to meet our needs.
However, it has tried to cut down the cleaning service so much that it has become a self-service hotel. During the two weeks stay here, we only received one full service cleaning and one "light touch" service. It was supposed to offer one full service cleaning every week. The staff was so confused about the cleaning schedule that we did not get any cleaning in the 2nd week.
We also had problems with shower head. The maintenance did not do a good job repair it. I had to do it myself.
So it was a place "feeling like home" in the sense that you had to do everything yourself, cleaning, repair, etc. Could be a new tag line for Candlewood...
July 28, 2014
Rated 5.0 out of 5.0 by Supamans_Dad No Worries!
The hotel is in a great location for anyone wanting to have instant access to Santa Clara University. The hotel also provides an easy and inexpensive location for commuting throughout Silicon Valley.
I have stayed at the hotel on several occasions and have always found the staff to be congenial and helpful. During my last stay, my family and I had the opportunity to meet Fritzie Duque. Mrs. Duque was beyond helpful, she was downright wonderful. Her entire presentation was warm and inviting and my family and I felt like we had met a long lost friend. Thanks to the affable and personable treatment of employees like Mrs. Duque, we will no doubt stay at the hotel in the future.
P.S. The hotel is located only a few hundred feet from the train station but the train does not run all night so getting a good night's sleep is still possible. For us the train was a small inconvenience which was easily outweighed by the location, the customer service and staff like Fritzie Duque.
July 24, 2014
Rated 1.0 out of 5.0 by LL1212 Confortable sleeping experience and business time while in internet..
Female customer services representative should like a lite more what they do. Customers perceive their unhappiness.
July 15, 2014
Rated 3.0 out of 5.0 by SCU Dad Train Noise is a Major Issue
I have stayed here numerous times, but this is the first time that I ever had a room on the back side of the hotel facing the train tracks. I won't accept a room there again - the trains are too close and too noisy ( notwithstanding that the front desk advises that nobody complains about the noise since the double windows were installed). And the ever-present large gathering of smokers at the front entrance is a bit of a turnoff. Otherwise, the place is clean and convenient.
July 11, 2014
Rated 5.0 out of 5.0 by Elaine2014 Overall excellent place to stay
Extremely clean, nice furnishings, comfortable beds and pillows. Felt like home!
July 9, 2014
Rated 3.0 out of 5.0 by jwhammo Nice location
Smokers congregated down below my room so first night was not so good. Staff relocated me and the following two nights were much better.
July 8, 2014
Rated 5.0 out of 5.0 by Taiwan Everything was perfect except internet
Wifi was the only problem we'd encountered during the stay.
July 3, 2014
Rated 4.0 out of 5.0 by EO808 Well furnished rooms and great staff.
Good place to stay when visiting the Santa Clara area, especially Santa Clara University. Convenient location for utilizing the Cal Train or bus. Best suited for long-term stays.
June 25, 2014
Rated 4.0 out of 5.0 by Jester90 THE Place to Stay
We have used Candlewood Suites for the past five years on a regular basis, and love this place. It is convenient to Santa Clara University (directly across the street), and is quiet, clean, and welcoming for the leisure traveler or the business traveler.
The staff is wonderful and responsive, and the room are comfortable enough for a long stay.
June 21, 2014
Rated 5.0 out of 5.0 by Ella Bella Cinderella comfortable bed and excellent location
the ease of having a hotel across the Santa Clara campus was perfect.
June 20, 2014
Rated 5.0 out of 5.0 by Hubba Jubba Suggestions For Improvement
1) While we love staying at Candlewood Suites, the cost
is a bit higher than other nice places we have stayed
2) A hotel of your quality should have guest internet
services available for those with out computers;
June 19, 2014
Rated 1.0 out of 5.0 by aksiva Ants and no Daily room cleaning
Ants were in the room. When I complained, they spray ant killer inside the room. I Can't stay in the room because of its smell. I was thrown away when they say there is no room cleaning every day. They do it once a week. They don't put your bed or new towels or toiletries every day. I didn't like this to see dirty towels and bed lying there for a week. They don't pick trash too daily. Only plus is location
June 10, 2014
Rated 5.0 out of 5.0 by GrandpaHank Always a pleasure
I believe this is the fourth time we have stayed here. We will stay here again in the future. Nearby Starbucks, bagel shop, and sandwich shop are good for breakfast or lunch. Kitchen is very useful as is free laundry room.
We had to move a recliner chair to another part of the room since I kept walking into it when getting into the bed.
Plenty of table/desk space. Good HDTV with quite a few HD channels including HBO.
Staff is friendly and helpful.
The room is like a studio apartment. Candlewood has become our West Coast home when visiting family there.
June 7, 2014
Rated 5.0 out of 5.0 by Smart2015 Good Service and Comfortable stay
Overall the experience was very good, thanks to Hotel manager who helped us to solve the initial reservation issues and gave us the right room. Our stay was very comfortable and the cleanliness of the hotel was good and other than a small issue of drainage clogging in the room which was fixed late it was a excellent stay and we will sure return back to the hotel.
June 6, 2014
Rated 5.0 out of 5.0 by Vichu Nice comfy room with good amenities
Nice comfy room with good amenities. Easily accessible to caltrain and VTA. Friendly staff.
Had minor problem with Internet access.
June 2, 2014
Rated 1.0 out of 5.0 by Dissatisfied2014! The noise from the train is a deal breaker
The staff had difficulty at check in and check out. The little store was pitiful. The noise and vibration from the train was completely unacceptable. The train runs all night! You hear the rumble, the horn blows and your bed shakes. I can't imagine this hotel gets any repeat business. We considered forfeiting our deposit and moving to another hotel.
June 1, 2014
Rated 5.0 out of 5.0 by StdKaz Good Value in Silicon Valley
Overall a good choice if you are in the Santa Clara area. Right next to the Caltrain station.
Starbucks across the parking lot.
May 27, 2014
Rated 5.0 out of 5.0 by Pablo R Excelente opción
El hotel es excelente como siempre. Limpio, cómodo y seguro. El precio es un poco alto, pero el hotel es excelente opción.
May 27, 2014