Rated 4.3 out of 5 by 54
Rated 5.0 out of 5.0 by Tone25 Extremely nice small hotel
Room was great, Bed was Amazing, staff were excellent, it may be a smaller hotel but it is surprisingly well decorated and the breakfast was great. ohh and the pillows!!
October 21, 2014
Rated 5.0 out of 5.0 by Pinky1724 Exceptional Service from Staff
Playoff...Giants in San Francisco. We needed AM radio. Michelle, front desk staff, graciously tried to make the room radio work so we could hear the game. No luck. She called Maintenance to secure another radio. She ended up getting information that the game could also be heard on FM, got the station number, and made sure we could listen. She went above and beyond to make sure her guests were well satisfied. She is a credit to Holiday Inn Express!!!
October 20, 2014
Rated 5.0 out of 5.0 by JMcQ Comfortable and great room
Great location and easy to get to my customers in lower Bay area.
Very Clean and always a smile.
October 20, 2014
Rated 3.0 out of 5.0 by Joe Sch. Stay in SC
Good place. Need to focus on customer service. Staff had a tough time dealing with other than normal situations.
October 14, 2014
Rated 5.0 out of 5.0 by sophigrl05 Nice Hotel
This was a very nice hotel and very close to our venue. The lobby was very inviting and staff were very accomidating to our needs. Check in/out was very easy and quick. The room decor is very nicely updated and very clean. The beds are very comfortable and it was quiet so we had a good sleep. It was nice that they had phone chargers in the room; a plus and very convienient. They also provided a complimentary hot breakfast with fresh fruit and coffee; much better than expected. Overall we enjoyed our stay here and will most likely stay here again if we are ever in the area.
September 3, 2014
Rated 5.0 out of 5.0 by csiu1 Great place to stay in Silicon Valley
The hotel may not look that great from the outside on El Camino Real, but inside it has been recently renovated so the room condition was quite nice. The breakfast there was one of the best we have had in recent memory, hosted by a very helpful lady who was running the show that morning. The front desk staff was also very friendly and helpful - definitely one of the better Holiday Inn Express that I've stayed in
August 23, 2014
Rated 4.0 out of 5.0 by SteveWineCountry2014 Efficient place for an overnight stay
Clean and fairly quiet place. Good breakfast - complimentary, hot food (not just cereal and pastries). Convenient access to freeways.
August 21, 2014
Rated 1.0 out of 5.0 by Traveling sales Repeat customer disappointed.
I stay at this hotel quite often. I stayed on a Monday had to be in Santa Cruz on Tuesday and had another reservation to stay Wednesday night back in Santa Clara. Business plans changed and I asked to cancel my reservation as I needed to be in Lodi Thursday morning. They would not let me cancel my reservation. I stay at Holiday Inns exclusively and was very disappointed that they would not make an exception for a repeat customer. I am A Platinum member. It's a business hotel and business plans do change. There is another Holiday Inn Express a few blocks away and I will be staying there in the future.
August 15, 2014