Rated 4.2 out of 5 by 26
Rated 2.0 out of 5.0 by witt7 rooms
There was mildew around the tub and the bed was very uncomfortable. We won't stay there again.
November 23, 2013
Rated 4.0 out of 5.0 by EuropeanEmployee Recommended for a stay
Stayed there for 20 days and was definitely very content - what could be improved is the rooms' noise insulation towards the hallway, and the windows' heat and noise insulation towards the outside.
Thanks, I will come again,
November 4, 2013
Rated 2.0 out of 5.0 by PhilandSweetie The Night Shift Manager ruined the Experience
As a 14 year Platinum Member - the IC chain is my hotel chain. I have stayed in hundreds of IC Hotels all over the world during the past 14 years and 99% of my stays with IC have been excellent.
Unfortunately for me and IC, this hotel experience was ruined by one person – the night shift manager. He did not answer the phone (because he is too busy watching TV), he offered no Platinum benefits (nor did he thank me for being a Platinum Member upon check-in), and he simply does not understand basic customer service (i.e. - help carry the luggage)
However, the hotel’s day shift staff was great!! They apologized for his poor performance and they offered PC Points for my inconvenience. Thanks – but next time I am in town (Nov 20-22) I will be staying at another IC hotel.
October 9, 2013
Rated 5.0 out of 5.0 by czgt nice ben linens
bed sheets, high count, and wonderful . love the tv set up. and no connecting doors in any room
October 2, 2013
Rated 3.0 out of 5.0 by Polygirl Comfortable room but bad breakfast
The food quality and selection are both poor compared with other Holiday Inn Express.
September 26, 2013
Rated 5.0 out of 5.0 by GJAZ GJAZ Last Minute Buziness
Needed room for (4) nights @ last minute so I immediately checked on line for this hotel - only (2) nights available. Called hotel directly w/same result. Booked first two nights @ another HIE and last two for SC HIE. No welcome @ first HIE (Rewards member), no snacks or water. Did not enjoy my stay @ other HIE.
As soon as I entered lobby @ Santa Clara (1700 El Camino Real) HIE, I was greeted by name (Marisol/On Duty Mgr) and immediately felt @ home. Found welcome letter in room w/water & snacks.
Breakfast was (as usual) ready before 6a (at first HIE - 6:10). I asked Marisol for restaurant recommendations and was given (3). The first was excellent and only 10 minute drive from SC HIE.
They have a new exercise room which is simple but perfect. This property is smaller than most which makes it my top choice and the only hotel I choose (when possible) for trips to Santa Clara/Sunnyvale
THANK YOU HIE SANTA CLARA for maintaining such HIGH standards!
September 25, 2013
Rated 5.0 out of 5.0 staff
Always a good stay. They definitely care about their guest
September 8, 2013
Rated 5.0 out of 5.0 by Zenon Great service, Great breakfast
Excellent staff. Nice room. Excellent breakfast. Internet access ok.
September 3, 2013