Rated 4.3 out of 5 by 47
Rated 5.0 out of 5.0 by Feng21 Excellent、Perfect
I think this is the excellentholiday inn , I really like the breakfast here, quiet room, as well as the friendly frontdesk.
March 14, 2013
Rated 5.0 out of 5.0 by Winifredo Overall experience
I always feel at home, thanks to front desk staff.
February 28, 2013
Rated 1.0 out of 5.0 by CubDriver Not the best Holiday Inn ever
I have stayed at this hotel three times over the last six months or so. I have been consistently disappointed.
\All three times I booked well in advance and I have Priority Club Gold status,. Still, they stuck me in handicap rooms on the ground level all three times.
Normally I don't really mind handicap rooms, but these ones face the street so you are trying to sleep about 9 feet from roaring traffic, and the windows in the rooms are FAR from soundproof. Besides that, the heater/airco units have the "fan only" mode disabled, so you can't even try to drown out the highway noise. I literally did not sleep one minute the first night on my most recent stay, and while they did move me to a different room for the second night, the new room was still a handicap room. By the way, I am not handicapped. At least not physically!
I asked why I always get stuck in a handicap room while my coworkers (none of whom have status) always get normal rooms... nobody at the front desk could give me any explanation.
My other complaint about the handicap rooms is that there is literally no counter or vanity in the bathrooms. The sink is stuck to the wall, and the only place you have to put your toothbrush, shave kit, etc is on the top of the toilet tank. Not cool.
The beds were comfortable and the sheets were clean. The rooms were reasonably clean, with fairly recent carpets, but the hotel is far from new. In fact there is currently (as of early Feb/13) construction in the lobby as they are remodeling the street facing entry way which is currently blocked off with yellow tape, etc.
The breakfast is your standard HIE selection of yogurts, juices, and a pancake maker. No bananas. Fortunately there is a Denny's right across the street with real food.
There doesn't seem to be a ton of parking, but I have never had trouble finding a spot at this hotel, and access is easy right off of El Camino.
The front desk staff are generally friendly, and I'm sure it's probably not their fault I had such bad experiences...
In spite of the convenient location, I am sorry to say that after giving them three chances to get it right, I won't be back to this hotel. I think I'll try the HI just a few blocks up El Camino next time in spite of it's lower ratings online.
Hope this review is helpful.
February 21, 2013
Rated 5.0 out of 5.0 by LRCinCa I always enjoy my stay
I always enjoy my stay at this HI Express. It is always so clean and the staff are all so helpful and friendly.
The morning breakfast bar is always stocked well and the coffee (which is a must for me) was ready and piping hot.
I also have to give a lot of credit to the person who cleans up the breakfast tables. She does a wonderful job and was a pleasure to talk to.
Thank you all for your hard work!
February 17, 2013
Rated 2.0 out of 5.0 by GailW83 Fair hotel, but not worth the price paid
The front desk staff and the staff at breakfast were very friendly and accommodating. The room itself was ok, but I had issues with cleanliness. The bed sheets had stains on them. They were changed promptly upon request, but I don't feel that I should have had to make that request. If in the area again, I would probably pick a different hotel.
February 6, 2013
Rated 5.0 out of 5.0 by Mikey Nice
Nnice people, nice rooms, nice parking. Very good holiday inn exp.
Great management and employees.
January 17, 2013
Rated 5.0 out of 5.0 by Jerry99 Great price and centrally located
This is a great HI Express property. The rooms have been updated and the coziness was welcoming. Comfortable beds, medium firmness, not too hard like you find in most hotels.
December 14, 2012
Rated 4.0 out of 5.0 by mebboss good service, close to where we needed to be.
Our stay was only for 2 nights and served its purpose. The staff was friendly and helpful. My husband truly enjoyed the breakfast!! The selection for me, a diabetic, was slim but he sure didn't complain! The room was clean and the bed comfortable. We would stay again and hopefully the construction will be completed. It didn't get in the way though. The young lady at the front desk is a great asset to your hotel.
December 3, 2012
Rated 4.0 out of 5.0 by BusinessTraveler123456 Good value and excellent service.
Desk clerk was very helpful when I lost my iPhone charger. Checked her inventory and even checked with a couple of guests to see if I could borrow one. Called me later in the evening to suggest trying the room alarm clock as it had an Apple dock. She went over and above the call of duty and it was much appreciated.
October 23, 2012