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Rated 4.3 out of 5 by 448 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and clean, spacious facilities. Great breakfast, fast, friendly service. Get a room that does not look out toward the freeways and you will have a very pleasant time here. Well-located since you can walk to the Pacific Mall. April 27, 2016
Rated 5.0 out of 5.0 by Birthday Stay I went to Santa Cruz for my birthday and ended up at a hotel that had dirty, smelly rooms and horrible customer service. I was able to find availability and a price which matched my budget at the Holiday Inn and immediately went there. The staff was welcoming and friendly. They went above and beyond to accommodate my requests throughout my stay. The hotel rooms were clean and comfortable. There was a steam room which was very relaxing. The hotel itself was is a nicer neighborhood which made me feel safe. April 25, 2016
Rated 5.0 out of 5.0 by delayed checkout service communication between staff re delayed checkout status, received 3 calls and door knocks when a 2 pm check out was requested and approved. April 25, 2016
Rated 5.0 out of 5.0 by Awsome Stay Great room and staff. Very Friendly! Will look forward to staying there again April 18, 2016
Rated 5.0 out of 5.0 by Great service I have stayed at this hotel numerous times and always get a good night sleep. The hotel staff is always great. April 17, 2016
Rated 5.0 out of 5.0 by Great Room Everything was great! The room was clean, the staff was very helpful and very pleasant. The breakfast was great and we had a nice stay! April 13, 2016
Rated 4.0 out of 5.0 by Convenient to Downtown Santa Cruz This hotel is nicer than you would expect. It is clean and modern. We never had trouble finding parking. The location is very close to Downtown Santa Cruz. The breakfast selection is much better than most other hotels that offer free breakfast. April 6, 2016
Rated 3.0 out of 5.0 by Nice Hotel - Poor WiFi Hotel is nice. Location is good. WiFi was horrible. Speeds were slow and the connection was spotty at best. We ended up hotspotting our phones and using our data plans to access the internet. Our room did not have towels when we checked in. We were told they'd be delivered right away. 2 hours later and we still didn't receive anything. Normally , this is not a problem but we spent the day hiking and wanted to shower before going out to dinner. Unfortunately we had to have dinner still dirty from our day trip. April 4, 2016
  • 2016-05-02 T11:58:25.783-05:00
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