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Rated 4.3 out of 5 by 451 reviewers.
Rated 4.0 out of 5.0 by Friendly staff! Clean rooms! This hotel was fairly quiet despite being on a busy street close to the highway. The room was clean and comfortable. The pool was a nice way to end the day! The staff was friendly and helpful and able to give great recommendations on where to eat and what to see. The location of the hotel was good, only a few minutes drive to Downtown May 4, 2016
Rated 4.0 out of 5.0 by Great clean place Was a great looking and centrally located hotel. Was a little on the expensive side compared to other hotels in the area. May 4, 2016
Rated 5.0 out of 5.0 by Experience My experience at this hotel was one for the books. My boyfriend and I drove down from Tahoe after 5 o'clock. By the time we arrived, it was 10:30. Most hotels stop running credit cards at 11. We were in a panic, wondering why we left so late and where we would stay. I spoke with a girl on the phone who told me the rates. It was a little pricer than we wanted to pay but since she was so sweet we kept it in mind. I called to other hotels and found somewhere cheaper. My boyfriend made a reservation at a different hotel since I was driving and I didn't like the customer service this other hotel had. She was rude when my boyfriend asked her to repeat herself since we couldn't hear very well on the phone. We called back to the Holiday Inn Express, and reserved the room immediately that time, aside from the cost. I pulled up to the building, and went inside to check in, there was a man and a woman working and they were so hospitable for being almost 11pm at night. I was hungry and cranky and they were beyond sweet and understanding that I was so tired from working all day then driving for 6 hours. They really perked me up. We put our stuff in the room which was so clean and tidy and then went back downstairs. There was another guy working since the shifts switched and he recommended the cutest little diner just right down the road. Not being used to one-way roads, I thought he was talking about Denny's.... my GPS soon told me to turn the other way and we pulled up to the notably adorable. We ate, went to bed, got up, and I had to fight my boyfriend from 7 am-10am to get up out of bed. He was so comfortable he didn't want to move. Both of us would recommend this hotel to anyone, especially in Santa Cruz specifically for the customer service and cleanliness. We can't wait to stay here again. April 28, 2016
Rated 4.0 out of 5.0 by Comfortable bed and clean, spacious facilities. Great breakfast, fast, friendly service. Get a room that does not look out toward the freeways and you will have a very pleasant time here. Well-located since you can walk to the Pacific Mall. April 27, 2016
Rated 5.0 out of 5.0 by Birthday Stay I went to Santa Cruz for my birthday and ended up at a hotel that had dirty, smelly rooms and horrible customer service. I was able to find availability and a price which matched my budget at the Holiday Inn and immediately went there. The staff was welcoming and friendly. They went above and beyond to accommodate my requests throughout my stay. The hotel rooms were clean and comfortable. There was a steam room which was very relaxing. The hotel itself was is a nicer neighborhood which made me feel safe. April 25, 2016
Rated 5.0 out of 5.0 by delayed checkout service communication between staff re delayed checkout status, received 3 calls and door knocks when a 2 pm check out was requested and approved. April 25, 2016
Rated 5.0 out of 5.0 by Awsome Stay Great room and staff. Very Friendly! Will look forward to staying there again April 18, 2016
Rated 5.0 out of 5.0 by Great service I have stayed at this hotel numerous times and always get a good night sleep. The hotel staff is always great. April 17, 2016
  • 2016-05-06 T11:51:42.670-05:00
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