Rated 4.3 out of 5 by 202
Rated 5.0 out of 5.0 by Pepmint Professional staff
I found my stay in June 2014 to exceed expectations from previous stays. Ease of booking a room, assistance in doing so, and the professionalism of the staff overall showed a definite upgrade.
June 19, 2014
Rated 5.0 out of 5.0 by dehesadays Outstanding staff!!!
We have enjoyed staying at Holiday Inn Express Hotels for many years and have always had a positive experience, but the staff that was on duty during our most recent stay in Santa Cruz was superb. They were good-natured, knowledgeable, efficient, courteous, and best of all, humorous which was their special gift to us. Katrina is an outstanding young woman who seemed to grasp every nuance of what it means to run a customer centered business. It was a long weekend for all of us, including our beloved grad, but our stay with you was relaxing and an all together an enjoyable event in its own right.
June 18, 2014
Rated 5.0 out of 5.0 by Jackie4025 Lovely hotel unless you're a light sleeper
I was in Santa Cruz for my nephew's graduation and only stayed one night. The front desk staff were great and the room was AMAZING! Very comfortable bed, flat screen tv, nice bathroom. My only complaint is with the A/C system which cycles on and off. I slept very well while it was running, but woke up each time it cycled off. I would have preferred the option of a constant fan.
Overall, I would completely recommend this hotel. Great location, right down the road from the Santa Cruz Diner - score!!
June 16, 2014
Rated 5.0 out of 5.0 by MrTee36 Great service
I visit this location in Santa Cruz often for my work. I walked in to see a number of new staff members, to include the GM and Director of Sales. I have to say I was very impressed, this team was very delightful. Having a team like this surely makes my stays much easier, thank you.
June 15, 2014
Rated 5.0 out of 5.0 by Conradino Comfortable bed and great service
Great Staff. Made me feel at home.
June 14, 2014
Rated 5.0 out of 5.0 by debscloset2y Hpme away from home
We really enjoyed our stay I only wish we could have stayed longer. Wilka came to our table at breakfast and talked to us and other guests. She made us feel very welcome. Orrin went the extra mile to get us early check in. The breakfast room staff were very helpful. The pancakes were delish!!! We really felt welcome and taken care of!!! The facility is very clean. The bed and pillows awesome!!!
June 13, 2014
Rated 4.0 out of 5.0 by Shifnolian Nice stay
Nice staff, the manager Raul was very helpful as was the charming Katarina! Rooms were good, clean and spacious and breakfast was very good;not in the most salubrious location but still safe enough to walk downtown even at night
June 13, 2014
Rated 2.0 out of 5.0 by Hal M Comfortable room - awful Internet service!
The staff and facilities were exactly what one would expect from a fairly new Holiday Inn Express - no complaints there. The supposed high speed internet, however, was awful. Slow as molasses - it reminded me of the dial-up access I abandoned long ago. Besides the speed issue, I had to re-log into the service every few minutes. Manager said he would look into the problem and get back to me via email, but I have not heard a word since my stay. If you need reliable high speed internet access for business purposes, you would be well advised to look elsewhere. If not, the hotel is fine.
June 11, 2014
Rated 4.0 out of 5.0 by Karl M. Nice, overpriced
Nice amenities, clean, quiet, comfortable and well-equipped room, Attentive and courteous staff. Average included breakfast. Priced about double the value compared to others offering more.
June 9, 2014
Rated 5.0 out of 5.0 by California girl Exceeded expectations
Visit Santa Cruz and stay at the Holiday Inn Express!
June 5, 2014
Rated 4.0 out of 5.0 by valisit Great service.Friendly staff. Clean.
Friendly staff especially Sonia in dining area. Centrally located. Very clean. Lighting in bathrooms too low. Mattress was uncomfortable. Disappointed the elliptical was broken in fitness room. Hopefully it will be fixed next time.
June 5, 2014
Rated 5.0 out of 5.0 by JAMS00 Best accomodations in Santa Cruz and local area
New, modern, fresh, clean, oustanding welcome and Guest service, amazing breakfast and more ... do yourself a favor and if staying in Santa Cruz for a day or more, reserve yourself and/or your family a suite at the Holiday Inn Express & Suites. unbelievable value for the price!!
June 5, 2014
Rated 5.0 out of 5.0 by Proud UCSC Mom Finally, a nice and reasonably priced hotel in Santa Cruz
My son attends UCSC.Up until now , I haven't found a nice place to stay when I come to visit. I am always shocked at how the numerous "2 star" hotels in Santa Cruz get away with charging exorbitant prices because they can. This hotel was like a breath of fresh air. The hotel itself seemed fairly new, clean and nicely decorated. The rooms had all the amenities one might need. The free hot breakfast was a nice bonus. The only downside was the location. It is near the freeway off of beach street. Turning into the entrance was tricky when traffic was heavy. The underground parking was a bit tight as well.. Even with these slight drawbacks, I found my stay very pleasant and will definitely come back. This place was great!!!
June 4, 2014
Rated 5.0 out of 5.0 by Samara Wilka.. a great hostess!
We were welcomed by Wilka every morning in the breakfast room! The food was so delicious and such a good variety! Love the pancake machine!
June 4, 2014
Rated 5.0 out of 5.0 by Terryincoolca Stay at HI Express
Great service. Extremely clean. Comfortable. Continental breakfast was good with a variety of choices.
June 3, 2014
Rated 5.0 out of 5.0 by RRayC friendly staff, convenient location
Pretty much what you expect from a Holiday Inn. Nice clean rooms, good breakfast and a convenient location. The only downside was the parking. Parking is in an underground lot under the hotel and spots are tight to get in and out of your car. You sure don't want to drive a large truck and try to park it here. I had a full size car and it was tight to park it
June 3, 2014
Rated 5.0 out of 5.0 by enjoy life enjoyed the stay
Wanted to enjoy the pool but it wasn't heated even tho the staff said it was headed.
June 2, 2014
Rated 5.0 out of 5.0 by PJDLR Great Service
We found the staff to be very welcoming and helpful.
May 29, 2014
Rated 5.0 out of 5.0 by Tee it up Santa Cruz boardwalk
My family's favorite place to stay visiting Santa Cruz. Clean new remodel good breakfast. Nice staff professional good customer service. clean warm pool. Maybe too far to walk to boardwalk. Great place to stay.
May 13, 2014
Rated 5.0 out of 5.0 by UCSC Mom Overall the best place to stay in Santa Cruz..courteous staff, clean room, great breakfast! LOVED our stay!
Clean rooms, comfortable beds, the showers ROCK...great variety at breakfast...Yolanda our Fromt desk clerk was beyond polite and so helpful!
April 14, 2014
Rated 5.0 out of 5.0 by SoCalFam Great room, comfortable bed!
We had a beautiful room that felt brand new! Lovely bathroom, very well decorated room, such a comfortable bed! The room was great for us. Easy to get down to the parking garage or breakfast. Nice breakfast choices in a sunny and bright room.
April 11, 2014
Rated 5.0 out of 5.0 by equiroz0921 great first experience
For it being our first experience at this hotel, it was a great one. We were very surprised on how big and comfortable the room was. The carpet was so soft, every time I stepped on the carpet it was like it was hugging my feet. The bed was like sleeping on a cloud. Overall I would most definitely go back. Thank You.
April 2, 2014
Rated 5.0 out of 5.0 by Driver03 santa cruz holiday inn express, my oasis
Travel can be stressful, especially when driving in california but checking into santa cruz holiday inn express made everything better. The staff was very helpful and knew a lot about the area. The room was very clean and quiet and the breakfast in the morning was great. My family and I hope to return soon.
March 18, 2014
Rated 4.0 out of 5.0 by MollyandCandy Pricing....and add ons
Been a Holiday Inn member for at least 20 years. Have never been charged one price one night different rate another night...and different price than quoted on internet "well that was just an average". Desk crew on all shifts were very nice. And the room was clean and comfortable. I just don't like being told one thing and then getting surprised by a different rate or added charges they forgot to mention.
February 25, 2014
Rated 5.0 out of 5.0 by Suestay Great Stay!
We were well taken care of when we stayed at this hotel. The rooms were clean and very comfortable. The staff was very accommodating and helpful. Would definitely stay here again.
February 23, 2014
Rated 4.0 out of 5.0 by Dakotn comfortable room, dim lighting
I was leery of some of the previous reviews, but there were no issues. Parking was a little tricky due to a lack of signage a muffler-busting bump on exit, and tight corners. The staff was very welcoming when I checked in on both trips. The rooms were all dim; I had to physically move lamps around to make an area bright enough to see. Overall, the rooms were comfortable, clean, and easy to access from multiple locations
February 19, 2014
Rated 5.0 out of 5.0 by mepafford Port in a Storm
Another great stay! Arrived this time in a steady rain, that didn't let up the entire weekend I was there. Underground parking was the first immediate welcomed amenity. Next was the quick and efficient check-in for the tired and stressed driver who had just driven a very winding road in the rain; just barely missing a spin-out accident. Coffee at the ready to take to the room was another good touch. Finally, although I knew it would be, a warm and comfortable room in which to sit, relax, and let everyone know I had made it safely. And, that was just my arrival. Goes without saying my weekend stay was great.
February 13, 2014
Rated 5.0 out of 5.0 by hkrgtr Excellent hotel
I've stayed at this hotel a number of times when I'm going to be in SC late and don't want to drive 17 or 92 to the greater bay area late at night.
It's clean, it's reasonably quiet, the staff are friendly and professional, and it's very reasonably priced.
- the beds are comfortable
- the desk works (good lighting, convenient power)
- the chairs in the room are comfortable
- the walls are reasonably soundproof
- the bathroom is clean and quite good, with modern comfortable fixtures.
The parking beneath the hotel is a bit tight but it seems secure - haven't had a car broken into in this parking lot in something like five or six stays, which is not the case at other nearby hotels.
The hotel is convenient to downtown - it's a longish walk or a short bike ride - and very convenient to Hwys 17 and 1.
The breakfasts are ok - I'm not a big breakfast fan, but the pancake printer is reason enough to show up; it's cool.
It's become my go-to place when I need to spend a night in SC. Keep up the good work, folks.
February 5, 2014
Rated 4.0 out of 5.0 by debpax Spur of the Moment
We were visiting the area and did not have reservations.
We stopped in and was able to get a room and was very happy with the staff and the cleanliness of everything.
We stayed for 3 nights!
Convenient location to the beach and restaurants as well as the highway. Would recommend! :)
February 3, 2014
Rated 5.0 out of 5.0 by WEndy & David Wendy & David
This was a better then average Holiday Inn Express and exceeded our expectations. The pool and sauna were a great bonus to unwind at the end of the day. The breakfast area was really good with a lot of selection. It was fairly centrally located. Staff were helpful and friendly.
January 17, 2014