Rated 4.2 out of 5 by 129
Rated 5.0 out of 5.0 by Sabina12000 Spacious room at a great value
Excellent room! Our family of 5 had the most space during our west coast road trip! Clean and delicious breakfast. The only negative comment is that there is a severe lack of parking!!!
August 20, 2013
Rated 5.0 out of 5.0 by Kiana95 Great Experience
This was our first time staying at a holiday inn and it was great! We will continue to choose holiday inn as our first choice hotel. Only thing i could complain about was parking was tight but there were plenty of spaces available and free too! We loved the room it was clean and the bathroom was so beautiful! It was modern and maid service accommodated us to the full extent! This was the perfect hotel for what we were looking for! We loved it!!!
August 19, 2013
Rated 3.0 out of 5.0 by COfour Probably the best on Ocean St.
We are really glad we chose this hotel after driving around town and seeing the other options that we passed on. The rooms were very clean and comfortable. The breakfast was better than we expected and the staff worked very hard to make sure that food was fresh and plentiful. Our boys loved the pool which was heated to a very comfortable temperature. Our rooms had a nice high ceiling which helped make the room comfortable.
A few issues should be addressed by the hotel, however. Our AC unit would not allow us to have the fan running constantly and, as a result, turned on and off all through the night waking us up. This made for some difficult sleeping. Also, having kids with us we were hoping that there would be some kid channels on the TV for them to watch as we wound down to bedtime. There were not.
Overall, we were very happy that we stayed at this hotel, especially after seeing the others around town. These issues are minor and wouldn't keep us from staying there again but should be addresses if HIE wants to get the best ratings.
August 19, 2013
Rated 5.0 out of 5.0 by MissyfromTX Great Service and location
We stayed for two nights on our way from LA to SF. The hotel was clean, comfortable, nice location, pleasant staff. Overall great value for the money.
Very glad we picked this location.
August 18, 2013
Rated 3.0 out of 5.0 Eh
Stayed in a king suite for 6 days the 2nd week of August. The suites seem to be getting smaller and smaller and I'm not sure they are worth the extra money compared to a standard room. This is a very busy property so I think it is unreasonable to blame HIE for the constant sound of slamming doors and kids running through the halls- people control your children! I believe they try their best to keep a quite environment. That being said the suits at this HIE face the very loud and busy main street. I am not sure why they would put the most expensive rooms in the loudest possible place. Also, people smoke outside in the front of the building (to be expected) but the smoke gets sucked into the outside AC vents and pumps into the room so then our room smelled like smoke a lot, especially at night. It would wake me up. The wifi is slow and kicks you off all the time so you have to re-enter the code. Not a deal breaker but annoying.
Some pros are the location is convenient. The pool area is clean. The morning breakfast staff work very hard to ensure everything is hot and stocked despite the very busy breakfast rush. The food was the usual HIE breakfast but was different every day for variety. I think for the area the price of the suite was comprable so I didn't feel overcharged for SC.
The front desk staff were ok. Sort of.....spacey but nice. I made a few requests that never got addressed and were forgotten. Not a huge thing. Parking is covered and there is usually plenty but the spots are very small and precarious to get into if you have anything other than a compact. Might be a Cali thing.
Our room was clean and housekeeping was very attentive. I really appreciated those ladies.
Overall, more good than bad but I think it could be better although some things are out of the control of management at this point.
August 17, 2013
Rated 5.0 out of 5.0 by DonN47 Clean and new furnishings. Good bed with all the services.
Enjoyed the stay at what seemed to be new facility. All was good but breakfast area a little crowded but had plenty of each offering.
August 16, 2013
Rated 5.0 out of 5.0 by Liss3lliott Friendly and Clean
This is by far the best hotel I have stayed at in Santa Cruz. The hotel is modern and clean. Great breakfast bar with both hot and cold choices. I recommend booking early to get best possible rate. We will definitely stay here next time we are in Santa Cruz.
August 14, 2013
Rated 5.0 out of 5.0 by LollysNana Nice stay
Finally, a nice, clean, modern, and affordable hotel in the Santa Cruz area! On previous trips down the coast, wouldn't stay in town...most affordable places in the area were pretty scruffy and rundown. Breakfast was plentiful and decent, with lots of seating available. Only letdown was the coffee and apple juice. Both were pretty watery and tasteless. Staff were pleasant and accommodating.
August 13, 2013
Rated 5.0 out of 5.0 by j4mcghee Great experience!
We had a fantastic experience during our stay at HIE in Santa Cruz! Upon check in, we were asked if we wanted a room by the pool or not. We said "sure!" This was a mistake. The pool area is very small and it is very loud. During our stay, there were a few soccer teams in town for a tournament, followed by a high school biking club; all of whom used the pool until late in the evening. I just wish the clerk checking us in had mentioned this to us and our choice would have been different.
But that's a small thing and it did not change my overall opinion of the hotel, staff, amenities....anything. The beds were very comfortable, the shower HUGE!! The breakfast was always delicious and plenty of it! I loved having coffee available ALL DAY LONG.
A short drive or nice walk down to the boardwalk.
August 13, 2013
Rated 5.0 out of 5.0 by PC836 Clean quiet comfortable rooms.
The personnel at this location go out of their way to make sure you have a comfortable stay. The rooms are clean and comfortable. Air conditioner and heater work great in your room. The pool is small but they always keep the water at 86º all day long. I had a restful sleep in their comfortable bed. The continental breakfast each morning was better than expected. This is my family's go-to hotel whenever we stay in Santa Cruz, which is once per year. My kids (ages 6 and 9) and wife enjoyed our stay here.
August 12, 2013
Rated 3.0 out of 5.0 by Kat412 Ask question
Clean, continental staff very friendly, cleaning or housemaids awesome.
August 10, 2013
Rated 2.0 out of 5.0 by Calilee Was Not impressed.
When we arrived at 315 we had to wait for our room. So we sat in the lobby while our room was being prepared(about twenty minutes). We booked the two bed suite. But what it really was was a regular room with a sofa bed and a extra TV. There was still trash under the beds from the previous people that was in the room.The swimming pool was so small that when six people was in the pool in was crowded. The parking spaces are so small at the hotel that you will most likely get a scratch or a ding from someone else trying to get out of their car. If everyone drove a smart car the garage would be great. Half of the channels went out while we were there so the HBO that they said was available did not work. Just local channels. For the price I was not impressed. Will definitely be staying somewhere else next time we stay in Santa Cruz.
August 7, 2013
Rated 4.0 out of 5.0 by Domsmom Great Service
The staff was great and the rooms were fairly clean and comfortable. They have adequate parking, but was slightly concerning with our larger vehicle. I will say the price was quite high and I will definitely be looking at other options in the future.
August 4, 2013
Rated 5.0 out of 5.0 by Mark257 Recommended
Great hotel to visit the local area. Friendly, responsive staff and the accommodations are worthy of the HIE reputation. Great value and a very clean, comfortable room.
August 1, 2013
Rated 5.0 out of 5.0 by marxel1292 Great Service
Comfortable, good location, excellent service. Loved the pool area
July 30, 2013
Rated 4.0 out of 5.0 by JP11 Nice Place to Stay in Santa Cruz
I usually look for a Holiday Inn Express to stay while I'm traveling. This is the third stay for me and my wife and three daughters at this hotel. We stayed in a suite which accomodates five people with two queen beds and a seperate living area with a fold out sofa. The room has two tv's and a couple chairs, a small fridge and coffee maker. The bathroom is a good size with tub/shower combo. Two things would have made the room better. I felt the room needed more lighting in the living area, and the mattress on one of the beds sunk in the middle, making that bed uncomfortable to sleep on for me.
Parking is all garaged and is adequate. A large SUV with storage box on top will fit in one of the two garages. It's an easy two mile drive to the Boardwalk, and easy access to Hwy 1 and 17. There is a Denny's across the street, but we have found the service there is terrible. Better off to eat the breakfast included at the hotel (breakfast they provide is just ok and ends at 9:30 AM I think).
The swimming pool and gym are small but nice. The staff are very helpful and nice.
July 24, 2013
Rated 5.0 out of 5.0 by neilbebad great,friendly staff
We have stayed there in the past and will continue to stay there when coming to Santa Cruz
July 21, 2013
Rated 4.0 out of 5.0 by wearytravellor comfortable stay
nice town with plenty to do. hotel a little distance away from the action but an enjoyable and relaxing stay
July 19, 2013
Rated 5.0 out of 5.0 by dpcd5 Personal review
We were very impressed with the staff, the room and the breakfast. Staff went out of their way to make things easy to find and always asked how our day was. Very personable.
July 19, 2013
Rated 5.0 out of 5.0 by Elise60 Very comfortable and staff was great.
Very lovely experience. The staff was very friendly and accomodating.
July 17, 2013
Rated 4.0 out of 5.0 by ValleyGuy66 ValleyGuy66
Hotel was great, parking not so great especially having a truck very little room to manuever. Breakfast was crowded but thankfully there were tables outside. There were several helpful and friendly staff and there some not so friendly and helpful.Oh and the Pool towels were kind of small. But other than that all was good.
July 10, 2013
Rated 4.0 out of 5.0 by AliLo Enjoyed our stay
We really enjoyed our stay in the hotel, it was clean and the staff was very nice and helpful.
July 7, 2013
Rated 5.0 out of 5.0 by johnPP Very clean and comfortable but way overpriced
This is a new hotel (June 2913) and even smells new. Consequently everything was clean and in pristine condition. As hotels go, it's one! Nothing different about it. In our experience it was considerably overpriced which is perhaps due to time of year. It is about a mile form the beach.
Breakfast is what we expected with a sufficient number of choices.
Hotel staff were very courtesy and helpful.
July 5, 2013
Rated 4.0 out of 5.0 by Lori78 Nice place, but inflated prices
I have stayed at the Santa Cruz Holiday Inn Express several times in the past 4 years. The prices were almost tripled from the usual rate because of the nearby university's graduation. What a way to be thanked for staying there every single time we went to see our son while he was at college!
June 26, 2013
Rated 5.0 out of 5.0 by vickya Excellent hotel... excellent service...
We were surprise at how good the hotel and service was!! The staff is really great and kind... the room itself was impeccable: extremely clean and comfortable! The breakfast was perfect and the variety of food excellent. Overall, we enjoyed our stay and we will definitely return here in our next trip to Santa Cruz and the Monterey Bay.
June 25, 2013
Rated 1.0 out of 5.0 by StiffUpperLip stiff beds , leaky showers
My neck and back were stiff when I awoke then I went to take a shower and the silicone on the bottom of shower was missing sobthe floor was flooded. With a stiff back and neck I wiped everything off the floor then I went to breakfast. When I arrived down stairs there was a line of people complaining while I was on the computer waiting for a spot to sit and eat. 20 mins and no clean tables to eat at.
June 22, 2013
Rated 4.0 out of 5.0 by Dirk0711 recommended by frequent traveler
for overnight stay on roundtrip
very nice room,
no time to use nice pool.
June 21, 2013
Rated 5.0 out of 5.0 by Evajonbi Excellent by all means!
Great value for the money, will come back if I get a chance!
June 20, 2013
Rated 5.0 out of 5.0 by Sally11111 Great service and clean room
We stayed in the Holiday Inn Express in Santa Cruz. The service was awesome and the staff very helpful. The room was clean and we felt very comfortable being there. Only downside...the parking is quite cramped and it is difficult to park an SUV in many of the spots.
June 20, 2013
Rated 5.0 out of 5.0 by Lola2905 Loved it
My husband and I loved everything about this hotel starting with the front desk staff.They were helpful and friendlyas were the maid service. The pool was clean ,the workout room spotless. We would definately come back
June 17, 2013