Rated 4.2 out of 5 by 128
Rated 2.0 out of 5.0 by wrongrate Customer Service was lacking
I was quoted a rate upon booking with the hotel directly, they failed to inform me the rate went up on weekends. Once I got there they asked I sign their form reflecting a higher rate on the following night, Friday. I asked they honor the rate quoted as I did not have permission to pay more than the quoted rate. but they denied it and put me on the defensive. there was no apolgy for making the mistake of failing to inform me of the increased weekend rate and said there was nothing they could do. I called the 800 reservatoin number, they were splendid, polite, apologetic, understanding, kind and spoke to the hotel who finally did adjust my room rate. I felt the team at the hotel was not sympathetic, courteous, nor polite on the matter. I would have been more forgiving, but attitude goes a long way!
June 14, 2013
Rated 4.0 out of 5.0 by Juleslxs143 Convenient
Every year AIDS Life Cycle comes to this town (Santa Cruz) and most of the participants stay at hotels instead of camping. I find it convenient and the service is good. I just hope that this hotel will not take advantage of this event by raising their rates.
June 10, 2013
Rated 5.0 out of 5.0 by Golden1000 Gracious Accomodations and Staff
This is a well maintained inn with very solicitous staff. Parking is convenient as is the location. It is my first choice when staying in Santa Cruz.
June 10, 2013
Rated 5.0 out of 5.0 by ceebeebee Home Away from Home
"Home away from Home" ist the concept and it delivered. What a great place to stay.
Friendly greating, insider tips for dining, dedicated and friendly cleaning staff. A good night's sleep... all followed by a good breakfast in calm athmosphere.
June 5, 2013
Rated 5.0 out of 5.0 by lonesome11 Lots of space
The room was unbelievably spacious loved it. was close to all the attractions we came to see.
June 4, 2013
Rated 5.0 out of 5.0 by BchKat Always a pleasure
This is my go-to primary choice of where to stay while in Santa Cruz for the past several years (and yes, I've stayed at other hotels). Staff has always been personable, professional and very helpful. Rooms have been clean and well stocked. Nice options for breakfast. Location is convenient to UCSC, the Boardwalk and within walking distance of downtown. It's also nice to know my car was/is secure while being packed with gear. As a woman, I always felt safe even when I traveled alone.
June 2, 2013
Rated 4.0 out of 5.0 by usarvnw Nice Hotel Good Location
Nice clean Hotel, Clean Great Amenities, staff was very friendly, but we were both very disappointed in the comfort of the mattress's.
May 29, 2013
Rated 5.0 out of 5.0 by Anita87 Perfect choice for Santa Cruz
We had a great stay at this hotel. I have a platinum level priority club membership, and they upgraded us to a suite upon check-in...a nice surprise. We also received a nice goody bag with apple, cookies and bottled water. The desk staff were friendly, the room was clean and spacious, and the kids enjoyed the pool in the evening. Breakfast was the standard fare...not really to my liking but certainly lots of choices. Coffee was pretty bad, but there's a good coffee shop a block away. The location is reasonably close to downtown restaurants or the boardwalk. 5 minute drive, perhaps. All in all,a fine choice for a visit to Santa Cruz.
May 26, 2013
Rated 5.0 out of 5.0 by smackie Best in Santa Cruz
Excellent! Great hotel! No Issues. Very friendly staff.
May 22, 2013
Rated 5.0 out of 5.0 by Kiwi4 Great service
We walked in off the street after reviewing others recent stays and we where also happily impressed by the professional and helpfully polite staff, although we where way to early to be able to access a suitable room we where able to securely park the car and go about our first time experience in Santa Cruz. Not right on the beach or centre of town but only a short walk or cab ride to either.
May 21, 2013
Rated 5.0 out of 5.0 by parker65 GREAT STAFF
all great and great to deal with, Great attention form the lady (sorry forgot her name) beakfast lady
May 18, 2013
Rated 5.0 out of 5.0 by Jimmath clean rooms, amazing staff
I stay here about every 2 weeks for the past year and a half. I am very impressed with the staff and management. They always go out of their way to insure that my stay was pleasant. The rooms are very clean, (which is important to me!) and they have a no party policy which they really inforce. I continue to stay here because of the service, the cleanliness and the very professional service. Andrew the manager as well as Shannon and amazng.
May 17, 2013
Rated 5.0 out of 5.0 by Aly22 Excellent
Very nice inside and out. Friendly and helpful staff. Convenient location near downtown and boardwalk.
May 15, 2013
Rated 3.0 out of 5.0 by Walt1886 POOR SCORE
The reason I scored this Hotel poor on KNOWLEDGEABLE STAFF is there was no TV service in the Hotel during my entire stay. When asked what was happening the only answer was are TECH DEPARTMENT was working on it. Never did get the service working.
May 13, 2013
Rated 4.0 out of 5.0 by mart34 Great Staff
The staff members are extremely friendly and very helpful. The hotel is clean, and welcoming. Very new looking. Only one thing that bothered me was early in the mornings when I can hear people shouting and running around the hallway to get there breakfest. Overall I had a wonderful stay.
May 11, 2013
Rated 4.0 out of 5.0 by atlb64 Nice but Pricey
Probably the nicest place in Santa Cruz but really expensive for basic Motel accommodations!
May 10, 2013
Rated 5.0 out of 5.0 by Carole13 Lovely hotel with great service
My sister and I were very pleased with the accommodations, service and food. We were only there for a short period of time but it fit what we needed.
The only negative is the parking when when the hotel is sold out. I couldn't find a place to park in the underground parking when we came back at 10pm.
May 4, 2013
Rated 4.0 out of 5.0 by closejm Priority Club? Who Cares?
I've become accustomed to being greeted as a special Priority Rewards member with perhaps some bottled water, or a small gift bag of snacks--SOMETHING! The Santa Cruz location is one of the more expensive hotels, and I feel somehow cheated (cookies would have been nice). I love the energy efficiency of the facility, but a bit of information would have been helpful...took me awhile to figure out how the lights and AC worked. Otherwise, the room was comfortable, clean, and the bed was quite nice. P.S., I really like the White Citrus toiletries!
May 4, 2013
Rated 5.0 out of 5.0 by FamilyWedding Great Experience, Great Staff
We really enjoyed our stay, the hotel is new and modern and just down the street from the santa cruz diner which is open 24/7. It is also blocks from the beach and the boardwalk. Awesome experience! The only issue we had was finding the place. We got lost using the mapquest directions, but the staff tried their best to guide us. Between the staff and a state trooper, we finally made it there safely! Would definitely stay here again if in the Santa Cruz area!
April 29, 2013
Rated 4.0 out of 5.0 by kat55 pillows
We stay at HIE all over the country. The one in ST louis was just awful. The one in Ohio was amazing. Santa cruz is okay but your pillows are just awful. I think you can afford to put better pillows in there.
April 28, 2013
Rated 3.0 out of 5.0 by ladybugs suites are not suites
i paid extra for this room because i was told the sofa bed would be serpeate from the two queen beds. when we got there late at night, there was no partition, curtain, etc. my sister like to fall asleep with the TV on, she did not want to bother us, so she read which the caused the light to bother us. we could have gotten two road for almost the same price!
April 26, 2013
Rated 4.0 out of 5.0 by luvstovaca Holiday Inn Express in Santa Cruz, CA.
The receptionist, Shannon, was friendly and able to get us a room, even with our early arrival.
The room was clean, comfortable and updated. The premises were a relaxing atmosphere and enjoyable.
Breakfast was very nice. All you could ask for, omelet, gravy, sausage, pancakes, yogurt, cereals, muffins, bagels, boiled eggs, juices, assorted coffees.
We will stay again on our next trip to Santa Cruz.
April 26, 2013
Rated 3.0 out of 5.0 by zdflbvn Air/ Light systems
The system for the air and lights, particuarlly the bathroom lights is poor. It was not explained to us when we checked in and I am still not sure what I needed to do with the system to make it work the way that I wanted it to work. While I appreciate your desire for cost control, this one took away from the overall ablity to relax when we were in the room.
April 19, 2013
Rated 4.0 out of 5.0 by Prettywoman Spacy room & great service
My family & I went stay there on April 8-9,2013. We really like the big bedroom & two queen beds. Two big screen TV & Free Wi-Fi are really satisfied us. Even though they don't have the bell boy but the front desk have someone to help us to bring the luggage to our room. We will go back again in Summer.
April 17, 2013
Rated 5.0 out of 5.0 by Travelust A Great Surprise!
First timers in the area, we lucked out in finding this gem. The price was right and in an area that appeared to be rundown and unsafe, this facility had everything we needed.
It was very quiet, clean and with underground secure parking we felt very comfortable here.
The location was right off the highway so it was easy to run for the day either north or south.
The staff was very friendly, helpful and curteous.
WE will be back in the area in September for a wedding and will very likely stay here again.
April 17, 2013
Rated 5.0 out of 5.0 by Hern4 Very nice, clean, comfortable, great service...
Would definitely stay here again. We were happy with everything, the service, the friendly staff, it was clean and new, comfortable, the breakfast was good. Even the other guests were nice, haha.
April 11, 2013
Rated 5.0 out of 5.0 by 1Pepper Perfection!
General Manager was absolutely Fantastic. He went way beyond his job description to make sure we were happy!! I mean way beyond. That Man needs a promotion and a BIG Raise. Also, Shannon so wonderful. They both offered us the most personal attention we could have asked for. Truly, this was the best Holiday Inn we have ever stayed in because of them. Highly recommended!!!!!! When I think of Santa Cruz California, I will think of them!!
April 11, 2013
Rated 4.0 out of 5.0 by famp excellent over all. except they dont stick with there no party policy
everything was good. but there some people by the pool and by our room that was loud and after a while i figured somebody would tell them pipe down noone did. but hey were all on vaction for fun. they just were going all out=) over all good
April 5, 2013
Rated 1.0 out of 5.0 by steveandkumi Customer Service
Was not greeted when we approached the desk. We arrived a little early (less than hour before checkin) and the girl at the desk said "well, I think there might be one room ready!" in a sarcastic voice. She then gave me two forms to fill out. I told her I was not accustomed to having to fill out forms when I arrive for my reservations and as someone with severe tremors I understand how she probably doesn't understand how filling out forms is a big issue to me. Rather than offering to help me fill out the forms she simply said "sorry, but it's our policy!" I MAY stay at another Holiday Inn Express some day but I assure you it won't be any time soon and certainly not this one.
There was a stain on the toilet seat. I think it would be appropriate to replace it. Photo attached.
April 5, 2013
Rated 5.0 out of 5.0 by Tomi Geat Experience!!!
We had a great time in Santa Cruz and throughly enjoyed our stay at your hotel. We can't wait to come back and we plan to stay at the Holiday Inn Express on our next visit, see you soon!!!
April 4, 2013