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Rated 4.2 out of 5 by 141 reviewers.
Rated 5.0 out of 5.0 by Personal review We were very impressed with the staff, the room and the breakfast. Staff went out of their way to make things easy to find and always asked how our day was. Very personable. July 19, 2013
Rated 5.0 out of 5.0 by Very comfortable and staff was great. Very lovely experience. The staff was very friendly and accomodating. July 17, 2013
Rated 4.0 out of 5.0 by ValleyGuy66 Hotel was great, parking not so great especially having a truck very little room to manuever. Breakfast was crowded but thankfully there were tables outside. There were several helpful and friendly staff and there some not so friendly and helpful.Oh and the Pool towels were kind of small. But other than that all was good. July 10, 2013
Rated 4.0 out of 5.0 by Enjoyed our stay We really enjoyed our stay in the hotel, it was clean and the staff was very nice and helpful. July 7, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable but way overpriced This is a new hotel (June 2913) and even smells new. Consequently everything was clean and in pristine condition. As hotels go, it's one! Nothing different about it. In our experience it was considerably overpriced which is perhaps due to time of year. It is about a mile form the beach. Breakfast is what we expected with a sufficient number of choices. Hotel staff were very courtesy and helpful. July 5, 2013
Rated 4.0 out of 5.0 by Nice place, but inflated prices I have stayed at the Santa Cruz Holiday Inn Express several times in the past 4 years. The prices were almost tripled from the usual rate because of the nearby university's graduation. What a way to be thanked for staying there every single time we went to see our son while he was at college! June 26, 2013
Rated 5.0 out of 5.0 by Excellent hotel... excellent service... We were surprise at how good the hotel and service was!! The staff is really great and kind... the room itself was impeccable: extremely clean and comfortable! The breakfast was perfect and the variety of food excellent. Overall, we enjoyed our stay and we will definitely return here in our next trip to Santa Cruz and the Monterey Bay. June 25, 2013
Rated 1.0 out of 5.0 by stiff beds , leaky showers My neck and back were stiff when I awoke then I went to take a shower and the silicone on the bottom of shower was missing sobthe floor was flooded. With a stiff back and neck I wiped everything off the floor then I went to breakfast. When I arrived down stairs there was a line of people complaining while I was on the computer waiting for a spot to sit and eat. 20 mins and no clean tables to eat at. June 22, 2013
Rated 4.0 out of 5.0 by recommended by frequent traveler for overnight stay on roundtrip very nice room, no time to use nice pool. June 21, 2013
Rated 5.0 out of 5.0 by Excellent by all means! Great value for the money, will come back if I get a chance! June 20, 2013
Rated 5.0 out of 5.0 by Great service and clean room We stayed in the Holiday Inn Express in Santa Cruz. The service was awesome and the staff very helpful. The room was clean and we felt very comfortable being there. Only downside...the parking is quite cramped and it is difficult to park an SUV in many of the spots. June 20, 2013
Rated 5.0 out of 5.0 by Loved it My husband and I loved everything about this hotel starting with the front desk staff.They were helpful and friendlyas were the maid service. The pool was clean ,the workout room spotless. We would definately come back June 17, 2013
Rated 4.0 out of 5.0 by Good hotel Stayed there in conjunction with a charity bike ride. Very friendly staff and the room was clean and smelled good. Surrounding area a bit sketchy but this is not the hotel's fault. Accommodated an extra early breakfast. June 16, 2013
Rated 2.0 out of 5.0 by Customer Service was lacking I was quoted a rate upon booking with the hotel directly, they failed to inform me the rate went up on weekends. Once I got there they asked I sign their form reflecting a higher rate on the following night, Friday. I asked they honor the rate quoted as I did not have permission to pay more than the quoted rate. but they denied it and put me on the defensive. there was no apolgy for making the mistake of failing to inform me of the increased weekend rate and said there was nothing they could do. I called the 800 reservatoin number, they were splendid, polite, apologetic, understanding, kind and spoke to the hotel who finally did adjust my room rate. I felt the team at the hotel was not sympathetic, courteous, nor polite on the matter. I would have been more forgiving, but attitude goes a long way! June 14, 2013
Rated 4.0 out of 5.0 by Convenient Every year AIDS Life Cycle comes to this town (Santa Cruz) and most of the participants stay at hotels instead of camping. I find it convenient and the service is good. I just hope that this hotel will not take advantage of this event by raising their rates. June 10, 2013
Rated 5.0 out of 5.0 by Gracious Accomodations and Staff This is a well maintained inn with very solicitous staff. Parking is convenient as is the location. It is my first choice when staying in Santa Cruz. June 10, 2013
Rated 5.0 out of 5.0 by Home Away from Home "Home away from Home" ist the concept and it delivered. What a great place to stay. Friendly greating, insider tips for dining, dedicated and friendly cleaning staff. A good night's sleep... all followed by a good breakfast in calm athmosphere. June 5, 2013
Rated 5.0 out of 5.0 by Lots of space The room was unbelievably spacious loved it. was close to all the attractions we came to see. June 4, 2013
Rated 5.0 out of 5.0 by Always a pleasure This is my go-to primary choice of where to stay while in Santa Cruz for the past several years (and yes, I've stayed at other hotels). Staff has always been personable, professional and very helpful. Rooms have been clean and well stocked. Nice options for breakfast. Location is convenient to UCSC, the Boardwalk and within walking distance of downtown. It's also nice to know my car was/is secure while being packed with gear. As a woman, I always felt safe even when I traveled alone. June 2, 2013
Rated 4.0 out of 5.0 by Nice Hotel Good Location Nice clean Hotel, Clean Great Amenities, staff was very friendly, but we were both very disappointed in the comfort of the mattress's. May 29, 2013
Rated 5.0 out of 5.0 by Perfect choice for Santa Cruz We had a great stay at this hotel. I have a platinum level priority club membership, and they upgraded us to a suite upon check-in...a nice surprise. We also received a nice goody bag with apple, cookies and bottled water. The desk staff were friendly, the room was clean and spacious, and the kids enjoyed the pool in the evening. Breakfast was the standard fare...not really to my liking but certainly lots of choices. Coffee was pretty bad, but there's a good coffee shop a block away. The location is reasonably close to downtown restaurants or the boardwalk. 5 minute drive, perhaps. All in all,a fine choice for a visit to Santa Cruz. May 26, 2013
Rated 5.0 out of 5.0 by Best in Santa Cruz Excellent! Great hotel! No Issues. Very friendly staff. May 22, 2013
Rated 5.0 out of 5.0 by Great service We walked in off the street after reviewing others recent stays and we where also happily impressed by the professional and helpfully polite staff, although we where way to early to be able to access a suitable room we where able to securely park the car and go about our first time experience in Santa Cruz. Not right on the beach or centre of town but only a short walk or cab ride to either. May 21, 2013
Rated 5.0 out of 5.0 by GREAT STAFF all great and great to deal with, Great attention form the lady (sorry forgot her name) beakfast lady May 18, 2013
Rated 5.0 out of 5.0 by clean rooms, amazing staff I stay here about every 2 weeks for the past year and a half. I am very impressed with the staff and management. They always go out of their way to insure that my stay was pleasant. The rooms are very clean, (which is important to me!) and they have a no party policy which they really inforce. I continue to stay here because of the service, the cleanliness and the very professional service. Andrew the manager as well as Shannon and amazng. May 17, 2013
Rated 5.0 out of 5.0 by Excellent Very nice inside and out. Friendly and helpful staff. Convenient location near downtown and boardwalk. May 15, 2013
Rated 3.0 out of 5.0 by POOR SCORE The reason I scored this Hotel poor on KNOWLEDGEABLE STAFF is there was no TV service in the Hotel during my entire stay. When asked what was happening the only answer was are TECH DEPARTMENT was working on it. Never did get the service working. May 13, 2013
Rated 4.0 out of 5.0 by Great Staff The staff members are extremely friendly and very helpful. The hotel is clean, and welcoming. Very new looking. Only one thing that bothered me was early in the mornings when I can hear people shouting and running around the hallway to get there breakfest. Overall I had a wonderful stay. May 11, 2013
Rated 4.0 out of 5.0 by Nice but Pricey Probably the nicest place in Santa Cruz but really expensive for basic Motel accommodations! May 10, 2013
Rated 5.0 out of 5.0 by Lovely hotel with great service My sister and I were very pleased with the accommodations, service and food. We were only there for a short period of time but it fit what we needed. The only negative is the parking when when the hotel is sold out. I couldn't find a place to park in the underground parking when we came back at 10pm. May 4, 2013
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