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Rated 4.3 out of 5 by 215 reviewers.
Rated 5.0 out of 5.0 by Great Service We found the staff to be very welcoming and helpful. May 29, 2014
Rated 5.0 out of 5.0 by Santa Cruz boardwalk My family's favorite place to stay visiting Santa Cruz. Clean new remodel good breakfast. Nice staff professional good customer service. clean warm pool. Maybe too far to walk to boardwalk. Great place to stay. May 13, 2014
Rated 5.0 out of 5.0 by Overall the best place to stay in Santa Cruz..courteous staff, clean room, great breakfast! LOVED our stay! Clean rooms, comfortable beds, the showers ROCK...great variety at breakfast...Yolanda our Fromt desk clerk was beyond polite and so helpful! April 14, 2014
Rated 5.0 out of 5.0 by Great room, comfortable bed! We had a beautiful room that felt brand new! Lovely bathroom, very well decorated room, such a comfortable bed! The room was great for us. Easy to get down to the parking garage or breakfast. Nice breakfast choices in a sunny and bright room. April 11, 2014
Rated 5.0 out of 5.0 by great first experience For it being our first experience at this hotel, it was a great one. We were very surprised on how big and comfortable the room was. The carpet was so soft, every time I stepped on the carpet it was like it was hugging my feet. The bed was like sleeping on a cloud. Overall I would most definitely go back. Thank You. April 2, 2014
Rated 5.0 out of 5.0 by santa cruz holiday inn express, my oasis Travel can be stressful, especially when driving in california but checking into santa cruz holiday inn express made everything better. The staff was very helpful and knew a lot about the area. The room was very clean and quiet and the breakfast in the morning was great. My family and I hope to return soon. March 18, 2014
Rated 4.0 out of 5.0 by Pricing....and add ons Been a Holiday Inn member for at least 20 years. Have never been charged one price one night different rate another night...and different price than quoted on internet "well that was just an average". Desk crew on all shifts were very nice. And the room was clean and comfortable. I just don't like being told one thing and then getting surprised by a different rate or added charges they forgot to mention. February 25, 2014
Rated 5.0 out of 5.0 by Great Stay! We were well taken care of when we stayed at this hotel. The rooms were clean and very comfortable. The staff was very accommodating and helpful. Would definitely stay here again. February 23, 2014
Rated 4.0 out of 5.0 by comfortable room, dim lighting I was leery of some of the previous reviews, but there were no issues. Parking was a little tricky due to a lack of signage a muffler-busting bump on exit, and tight corners. The staff was very welcoming when I checked in on both trips. The rooms were all dim; I had to physically move lamps around to make an area bright enough to see. Overall, the rooms were comfortable, clean, and easy to access from multiple locations February 19, 2014
Rated 5.0 out of 5.0 by Port in a Storm Another great stay! Arrived this time in a steady rain, that didn't let up the entire weekend I was there. Underground parking was the first immediate welcomed amenity. Next was the quick and efficient check-in for the tired and stressed driver who had just driven a very winding road in the rain; just barely missing a spin-out accident. Coffee at the ready to take to the room was another good touch. Finally, although I knew it would be, a warm and comfortable room in which to sit, relax, and let everyone know I had made it safely. And, that was just my arrival. Goes without saying my weekend stay was great. February 13, 2014
Rated 5.0 out of 5.0 by Excellent hotel I've stayed at this hotel a number of times when I'm going to be in SC late and don't want to drive 17 or 92 to the greater bay area late at night. It's clean, it's reasonably quiet, the staff are friendly and professional, and it's very reasonably priced. - the beds are comfortable - the desk works (good lighting, convenient power) - the chairs in the room are comfortable - the walls are reasonably soundproof - the bathroom is clean and quite good, with modern comfortable fixtures. The parking beneath the hotel is a bit tight but it seems secure - haven't had a car broken into in this parking lot in something like five or six stays, which is not the case at other nearby hotels. The hotel is convenient to downtown - it's a longish walk or a short bike ride - and very convenient to Hwys 17 and 1. The breakfasts are ok - I'm not a big breakfast fan, but the pancake printer is reason enough to show up; it's cool. It's become my go-to place when I need to spend a night in SC. Keep up the good work, folks. February 5, 2014
Rated 4.0 out of 5.0 by Spur of the Moment We were visiting the area and did not have reservations. We stopped in and was able to get a room and was very happy with the staff and the cleanliness of everything. We stayed for 3 nights! Convenient location to the beach and restaurants as well as the highway. Would recommend! :) February 3, 2014
Rated 5.0 out of 5.0 by Wendy & David This was a better then average Holiday Inn Express and exceeded our expectations. The pool and sauna were a great bonus to unwind at the end of the day. The breakfast area was really good with a lot of selection. It was fairly centrally located. Staff were helpful and friendly. January 17, 2014
Rated 5.0 out of 5.0 by Only an ocean view could have improved the experience Compliments to the staff of the Holiday Inn Express Santa Cruz. Everyone I encountered was friendly and helpful. My room was clean and comfortable. I asked to change rooms as my original room had windows, which opened on to the pool, and the college students in town for a conference were a little too loud for me. Hotel staff listened to my concern and expedited my move. The hotel is perfectly situated for easy access to the beach, the freeway, the Santa Cruz Diner and really yummy donuts. January 17, 2014
Rated 5.0 out of 5.0 by One of our Favorites! Our room was Very Nice. Beds and pillows were perfect. Breakfast was Great! ( see photo ) Staff was very helpful and we plan on coming back in 2014. January 6, 2014
Rated 4.0 out of 5.0 by Very nice Very nice accommodations. Nice rooms, very clean. The morning breakfast is extensive and really adds to the value. My only comment was the plastic lining under the sheets crunched when I moved. January 4, 2014
Rated 5.0 out of 5.0 by This hotel ROCKS! Our room was stellar with two rooms, two tvs and a fold out sofa for my oldest boy. The staff was quick to offer early check in and access to the pool with complementary water and good cheer. Let's hear it for the best hometown hotel in SC! January 2, 2014
Rated 4.0 out of 5.0 by A Holiday Inn experience I don't travel much, but my stay at Holiday Inn was very good and comfortable. I did have issue with the quality of the free breakfast! I could not eat or drink any of the items, except of the coffee. The eggs, ham, the pancake, and the pastry were not even an average quality, but to my surprise, people were eating them!! January 2, 2014
Rated 5.0 out of 5.0 by Santa Cruz Holiday Inn Express We really enjoyed our stay at your hotel. Our room was very nice and well tended. The breakfast service was exceptional and was a highlight of our stay. We look forward to a return visit. December 4, 2013
Rated 5.0 out of 5.0 by AMAZING SERVICE!! I have stayed in the Santa Cruz Holiday Inn Express, for awhile. I was here on business and had to be there for over 30 days. The service is awesome!! Managers Katrina and Michael will help you in any way they can, as will the Front Desk Clerks, Brandon, Yolonda, Derrick, Chris and Jay and maid service could not be better! If I had to fault this Hotel, it would be for their pillows and the breakfast. Would like to see oatmeal (not instant), offered and thicker bacon and pillows are uncomfortable, hope they purchase ones for the 2nd floor soon (wink) and breakfast is just OK. I would highly recommend this Hotel for anyone that is staying a day or a month. November 23, 2013
Rated 5.0 out of 5.0 by High quality, good value Stayed here twice and had great experiences both times. It's close to downtown, but just far enough away that it's in a quiet area. Has the feel of a higher end hotel without the premium price. November 20, 2013
Rated 5.0 out of 5.0 Very Enjoyable Stay The hotel was comfortable and the staff was friendly. Definitely worth staying there. November 17, 2013
Rated 4.0 out of 5.0 by 1. use of reward points. 2. exiting parking garage. 1. Called hotel directly and requested using rewards points. Told I could. On check out I checked with the clerk at the desk as I had on arrival. On arrival was told this dollar amount was not what I would be using, that I would be using my rewards points. On check out was told I should have made the reservation through the 1-800 phone # but he would check to see what he could do. He confirmed my cell phone # and said he would call and let me know. That was a week ago and no call/contact to let me know what happened. 2. My Prius "bottomed out" on exiting the parking garage. Noticed that there are numerous scrapes on the exit area. Looks like it needs to be ground down. My Car is ok, so far. November 14, 2013
Rated 5.0 out of 5.0 by Great place to stay We had the 2 queen bedroom suite. Perfect for a family of 5. Breakfast was great the next day and more than we expected. Our room had some areas that needed a better cleaning job. Overall yes we will be back. Can not beat the price either. November 14, 2013
Rated 5.0 out of 5.0 by Highly recommended Excellent staff, quiet room, very comfortable bed, and great location. November 12, 2013
Rated 5.0 out of 5.0 by Lovely, well maintained facility with courteous and friendly staff. This is a very nice hotel with off street parking, friendly, helpful staff and easy on/off freeway access. Good restaurants are nearby but not within walking distance. Great experience. November 11, 2013
Rated 4.0 out of 5.0 by Not a fan of heavy plastic covers under the sheets for the mattress. The mattress cover was very noisy and "institutional", and felt very uncomfortable. It is the first time I had experienced a heavy plastic cover, and I am usually in hotels at least 5 nights per month. The breakfast could have used some fresh fruit, and not that it is important, but I prefer waffles to the pancakes. Nice upscale appearance, and excellent garage parking. My room had one of the best A/C units I had ever experienced! Ice cold when needed! November 9, 2013
Rated 5.0 out of 5.0 by Superb stay! Staying at the Holiday Inn Express in Santa Cruz was a fantastic experience. The rooms are modern and in great condition. The beds are comfortable and allow for a great might's sleep. The free breakfast in the morning has a great variety of hot and cold items. And the staff is helpful and welcoming. The location of the hotel is also conveniently right off the freeway with the rooms located in the back so there is no road noise. I would stay here again the next time I visit the area! November 6, 2013
Rated 5.0 out of 5.0 by Great Hotel In Santa Cruz This hotel is clean and quite. The staff is attentive and competent. Full breakfast in the morning is included. I stayed for business and it was perfect. Although not on the water (you need to drive to the boardwalk), I would stay here with my family for the rates, breakfast, and pool. November 3, 2013
Rated 5.0 out of 5.0 by Great staff; high weekend rates; lousy bacon! I enjoyed my 3-night stay. Front-desk staff and room cleaners were outstanding. However, the room rate was going to more than double Friday night, so I did not stay longer. There were plenty of room available Friday, but more than doubling the rate (in the fall, not the summer tourist season) was too much. Also, the bacon was under cooked and slimy both days that it was offered for breakfast. October 28, 2013
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