Rated 4.2 out of 5 by 129
Rated 5.0 out of 5.0 by Tomi Geat Experience!!!
We had a great time in Santa Cruz and throughly enjoyed our stay at your hotel. We can't wait to come back and we plan to stay at the Holiday Inn Express on our next visit, see you soon!!!
April 4, 2013
Rated 4.0 out of 5.0 by mbethea Nice place, friendly staff
We enjoyed our stay at this hotel. However, we were in a suite facing the road construction and durring the night when cars were passing over the metal plates covering the work area it was extreemly loud. I know this is not the fault of the hotel but had I known the noise would be so loud I would have moved rooms. We spoke to the front desk in the morning and she was going to return some of our reward points but there must have been a problem because the amount she stated was not returned.
Overall this is a great place. If you see they are still working on the road ask for a room away from the front.
I would defiantly stay here again.
March 26, 2013
Rated 4.0 out of 5.0 nice place
comfortable, affordable place to stay in santa cruz. have stayed there twice and will stay again.
March 25, 2013
Rated 4.0 out of 5.0 by Mariya36 Many great memories for a great price
My friend and I wanted a place to get away from the stresses of our jobs but nothing too outlandish. He had been looking in Santa Cruz at car dealerships anyway so we decided that we would make that our destination for a relaxing weekend. They worked around our needs and booked us a room with two queen beds on very short notice. That weekend must have been a busy one because they had a charter bus full of teenagers, but they still managed to get us a great room for an outstanding price. I was surprised that we spent so little for 2 nights. The staff was very helpful and friendly. Not too mention I was very glad to wake up in time to enjoy their continental breakfast. My friend and I really enjoyed the location as we did not have to drive far for a bite to eat nor did we drive far for a lively night. The parking spaces are poorly planned in the underground parking and it definitely makes for a tight fit. The only downfall of the place is the underground parking and that when we came in we almost missed it because it was a little difficult to spot at first, but the city was working on the road at the time.
March 23, 2013
Rated 4.0 out of 5.0 by Specialkfan Nice property, noisy roadwork
Nice property, nice, clean room. Staff were friendly!
The only negative was the road construction. There were metal plates on the road which banged as cars went over them. Luckily I had some earplugs I could use but would have appreciated being offered a room that did not face the street.
March 20, 2013
Rated 5.0 out of 5.0 by Geronimo19 Business by the Bay
The front desk team is exceptional, especially Chris and Shannon. Always willing to accommodate my needs with a smile on their face. I would truly recommend this establishment to all travelers
March 17, 2013
Rated 5.0 out of 5.0 by Diana54 Great value
We stayed at this hotel 2 weekends in a row with our family and had an excellent experience both times. The rooms are very comfortable, the staff very friendly, and the breakfast had many choices.
March 16, 2013
Rated 5.0 out of 5.0 by duffman Nice Place, nice job by staff!
The room was clean, the food was good and the staff was friendly. the parking was convenient. The only change I would recommend is the sign. If you are new to town and not sure of the location, it is not easy to see even when the GPS is telling you you are close.
March 15, 2013
Rated 5.0 out of 5.0 by NoHoMike NoHo Mike
This is a nice Hotel, the Staff are friendly and helpful. The room was clean and new looking. If your visiting someone at UCSC it's close to town and the Campus.
March 2, 2013
Rated 5.0 out of 5.0 by FelonyMelanie Best Choice for price in area
This place and the service of staff was impeccable! I dealt with Andrew, a supervisor and he was beyond friendly and attention to every detail. He changed my room for me when I made a mistake on booking a double queen, gave me a beautiful view over the pool on the 3rd floor. The room was so clean and the bed so comfortable, I slept like a baby. THE BREAKFAST MAKES THIS DEAL PERFECT. Hot breakfast not just continental. An array of choices. We filled up and didn't even need to eat again until dinner. Coffee and tea served all day long. I recommend this place to everyone looking for a great value. Parking was no problem with my SUV and it's central location to beaches and downtown makes this place a perfect place to stay! We will definitely be back.
February 28, 2013
Rated 2.0 out of 5.0 by LittleRichard your web site stated the motel was near boardwalk-not true
we planned to walk to the boardwalk in the evening, but found out it was more than a mile away. Also, no suitable restaurants, except Dennys, was within walking distance.
February 26, 2013
Rated 5.0 out of 5.0 by BizTraveler13 Love this affordable business hotel!
Decided to check this hotel out when my go-to place could not accommodate me. Boy, am I lad I did! The property was new, conveniently located, and with plenty of parking. The room & amenities were high quality, the staff were nice & accommodating, and just great overall. It was one of the best business stays I've had in a long time!
February 19, 2013
Rated 5.0 out of 5.0 by Artsy This is the GO TO hotel in Santa Cruz!
I visit Santa Cruz several times a year to visit my sister. This Holiday Inn Express is relatively new with a truly great bathroom design. I wish some of the other HIExpess could be remodeled in the very same design. Rooms are quiet except for the occasional guest who chooses to leave his room at 5am slamming the door. I will be back on a few months.
February 14, 2013
Rated 2.0 out of 5.0 by CastroB Great location but bed made of rock
I can tell they remodeled the room, which was nice BUT, they forgot to replace the torn up shower curtain and bed made of steel. A park bench is softer than that bed and I personally own a very firm mattress. My profile specifically requests to be as far away from the elevator as possible but they placed me RIGHT NEXT to it. So I got to hear the "DING DONG" of the elevator at ALL hours of the night/morning. Parking lot was practically empty so I know the hotel wasn't booked up.
The walls are paper thin, I could hear my neighbor urinating next door and the traffic outside was like sleeping on a race track.
And I wasn't even recognized as a Priority Club Member... no snack bag, no water... nothing.
Sorry, but I will probably not return to this location.
February 5, 2013
Rated 5.0 out of 5.0 by 1JBH Overnight in Santa Cruz
A little difficult to find, but parking, rooms and breakfast were great.
January 20, 2013
Rated 5.0 out of 5.0 by Carl956 Great stay
My daughter goes to UCSC; I have stayed at several hotel ps in the area and the Holiday Inn Express is the best.
January 15, 2013
Rated 5.0 out of 5.0 by 1polomom Another great stay in Santa Cruz
This is my third time to stay in the HI in Santa Cruz, CA, where my son is enrolled at the UC. Although it can be tricky to manuever into the entryway off the main street, parking (underground) is well lit, clean, and ample. The hotel's staff are very pleasant and helpful, and the lobby is clean and new. Beds are marvelous...queens and wonderfully comfy. Bathrooms gleam. Hot showers, fluffly towels, complementary toiletries. Nice workout room with TV and towels. Breakfast includes eggs...sometimes premade omelettes, though they are really just eggs with a bit of cheese in the middle..scrambled eggs, sausage, biscuits and gravy. But choices also include hard boiled eggs, oatmeal, bagels, make your own pancakes, yogurt, juices, coffee, and cold cereal. Could satisfy anyone's appetite and choices! Near to the Santa Cruz diner...which is a treat, very popular and has many choices, plus VERY reasonable beer and wine prices!.... The SC diner was recommended by the hotel staff on our first visit - can't thank them enough. Prices is very reasonable for a great stay!
January 15, 2013
Rated 5.0 out of 5.0 by Fern30 Great hotel
This hotel is almost brand new, well maintained, room was large and comfortable, modern bathroom, great hairdryer (not the ones wall-mounted you usually find in hotels).
I liked the fact that the elevator is in a separate room, not directly in the corridor, which gives more quietness to the rooms near by the elevators.
Breakfast was Holiday Inn Express standard, with the usual stuff.
It is located 5 minutes drive from downtown, so it is a good location.
January 13, 2013
Rated 4.0 out of 5.0 by GrouchyNight Lacked Supervision at Night
We called the front desk three times around midnight about teenagers banging doors and wrestling in the hallway and asked for quiet. No correction. I had to go out and threaten to call Police since the front desk wouldn't intervene. The teenagers then quieted down and we went off to sleep,
January 3, 2013
Rated 4.0 out of 5.0 by KatDancing Quiet and comfortable
We were in Santa Cruz for a dance performance at UC Santa Cruz. Had a very nice stay at Holiday Inn. Found the room to be clean, quiet and comfortable...all of the things we look for in a room!
December 22, 2012
Rated 2.0 out of 5.0 by miner SJH
I have been with holiday inn for years, When I checked in I used my AAA card The first night was one price the other nights where differant.
I also have not had any knowledge of an early check out charg. Most of the time I book for the week. check out on Fri.. My job at times sends me else where. More Money for early check out.
Just because this is a turest point the staff most of the time never see the guest again. I have returned here a number of times. With that said I plan to return here but the poperty may want to look into there policy. I won't return here should I need to relocate because of my work. it happens. 48 hour cancelation policy also in not in my world. so I walk in and check in..
FYI I spend 4 nights a week in some property. Points make up my mind.
December 12, 2012
Rated 5.0 out of 5.0 by travelsty clean, safe with friendly staff
Have stayed here a couple of times, nice room for the price. Clean, up-dated. Staff is friendly and helpful. Would definitely recommend it.
November 25, 2012
Rated 5.0 out of 5.0 by Alvin55 Great stay!
We found the Holiday Inn Express in Santa Cruz to be a great place to stay. Welcoming staff, comfortable bed and bedding, room was spacious and the variety of the breakfast was outstanding plus delicious. It was a very nice place to rest after a long day's flight from Indiana!
November 23, 2012
Rated 5.0 out of 5.0 by CRoy My stay: three nights in November, 2012
I came to Santa Cruz to visit my granddaughter who is in her first year at UCSC. As I was traveling alone, it was wonderful to feel safe as well as very comfortable. It was great to come back to my room each day and find it made up to perfection. I want to add that the most important aspect of my stay was my interaction with the friendly and helpful staff at the front desk. In particular, Zach and Andrew were very professional in their responding to my many questions (directions around Santa Cruz) yet at the same time both had a sense of humor which made them exceptional hosts at the Holliday Inn Express Santa Cruz, California. Thank you!!
November 18, 2012
Rated 4.0 out of 5.0 by jliltd What do expect in Santa Cruz?
It's Santa Cruz, right?
Location is great if you are passing through as you are right at the intersection of Highway 17 (Ocean St) and Highway 1 (Pacific Coast Hwy). Makes for an easy in and out without getting caught up in the Santa Cruz scene or boardwalk.
The hotel entrance is non-standard compared to more contemporary HI Express locations. There is no "drive through" check in area. The approach and exit ramps to the facility are a bit steep. Parking is under the hotel in a garage (again different for an Express location). I have a small car and almost pulled up into the patio area before I realized that wasn't the standard Express entrance with circle drive (long day on the road for me).
There was a line at check in and only one desk clerk so it took a while. Meanwhile somebody came in and requested I move my car as it was in the way of something. No problem but then back to the line afterwards. I have to say the staff was nice once I had my turn but it's definitely mañana-ville. When you check in you have to sign a "no partying" contract agreeing to a fine of between $200 and $1000 for partying in your room. Fine. I'm sure their proximity to UCSC has a lot to do with this and can't say I blame them. However it did give me the feeling there may be some noise issues when trying to sleep. My concerns were unfounded.
The wired and wireless internet worked fine for me.
The Santa Cruz Diner is about a two-block walk and is a local attraction with typical mom and pop fare and seems very popular. Any other food or shopping will probably require a car ride.
In all it was a pleasant experience and put me right on Highway 17 toot sweet on my trip to the Bay Area the next morning.
See ya Santa Cruz. Maybe next time I can call you a destination instead of a stopover.
November 17, 2012
Rated 5.0 out of 5.0 by Ronda1 I would stay here again
Comfortable bed, great service. The breakfast was hot and tasted great.
November 2, 2012
Rated 1.0 out of 5.0 by RDGE Worst Management EVER
I spend about half my time on the road and I've never dealt with anything like this before. I checked out because my air conditioning didn't work. They continued to charge me and then said it was because I left a T-shirt in the room. I did finally get them to drop the charges, but only after hours of arguing.
October 30, 2012
Rated 4.0 out of 5.0 by scmom20 Parking accomadtions
We came back to the hotel late on Sat Oct 20th. Tried to park in lower level & 4 vehicles had parked on the lines taking up 2 spaces. We were forced to park in the handicap stall, since neighborhood parking is not safe. A walk-thru by staff should be conducted & patrons should be made to move their cars or pay an extra fee (similiar to the no-party fee.)
October 26, 2012
Rated 5.0 out of 5.0 by C247F Very clean property. Great, friendly staff.
This Holiday Inn is a great value for the money. The staff was very friendly and informative. The room was comfortable. Easy to park your car under the hotel. Would stay here again if we are in the area.
October 22, 2012
Rated 4.0 out of 5.0 by spider customer service
All the staff are pleasant, genuine and very well trained. The breakfast staff work very hard, and keep a busy dining area clean & well stocked. The parking garage was a plus. The local events were posted in the elevator. Tea & coffee service available at any time.
October 19, 2012