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Rated 4.2 out of 5 by 141 reviewers.
Rated 4.0 out of 5.0 by Priority Club? Who Cares? I've become accustomed to being greeted as a special Priority Rewards member with perhaps some bottled water, or a small gift bag of snacks--SOMETHING! The Santa Cruz location is one of the more expensive hotels, and I feel somehow cheated (cookies would have been nice). I love the energy efficiency of the facility, but a bit of information would have been helpful...took me awhile to figure out how the lights and AC worked. Otherwise, the room was comfortable, clean, and the bed was quite nice. P.S., I really like the White Citrus toiletries! May 4, 2013
Rated 5.0 out of 5.0 by Great Experience, Great Staff We really enjoyed our stay, the hotel is new and modern and just down the street from the santa cruz diner which is open 24/7. It is also blocks from the beach and the boardwalk. Awesome experience! The only issue we had was finding the place. We got lost using the mapquest directions, but the staff tried their best to guide us. Between the staff and a state trooper, we finally made it there safely! Would definitely stay here again if in the Santa Cruz area! April 29, 2013
Rated 4.0 out of 5.0 by pillows We stay at HIE all over the country. The one in ST louis was just awful. The one in Ohio was amazing. Santa cruz is okay but your pillows are just awful. I think you can afford to put better pillows in there. Thanks April 28, 2013
Rated 3.0 out of 5.0 by suites are not suites i paid extra for this room because i was told the sofa bed would be serpeate from the two queen beds. when we got there late at night, there was no partition, curtain, etc. my sister like to fall asleep with the TV on, she did not want to bother us, so she read which the caused the light to bother us. we could have gotten two road for almost the same price! April 26, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express in Santa Cruz, CA. The receptionist, Shannon, was friendly and able to get us a room, even with our early arrival. The room was clean, comfortable and updated. The premises were a relaxing atmosphere and enjoyable. Breakfast was very nice. All you could ask for, omelet, gravy, sausage, pancakes, yogurt, cereals, muffins, bagels, boiled eggs, juices, assorted coffees. We will stay again on our next trip to Santa Cruz. April 26, 2013
Rated 3.0 out of 5.0 by Air/ Light systems The system for the air and lights, particuarlly the bathroom lights is poor. It was not explained to us when we checked in and I am still not sure what I needed to do with the system to make it work the way that I wanted it to work. While I appreciate your desire for cost control, this one took away from the overall ablity to relax when we were in the room. April 19, 2013
Rated 4.0 out of 5.0 by Spacy room & great service My family & I went stay there on April 8-9,2013. We really like the big bedroom & two queen beds. Two big screen TV & Free Wi-Fi are really satisfied us. Even though they don't have the bell boy but the front desk have someone to help us to bring the luggage to our room. We will go back again in Summer. April 17, 2013
Rated 5.0 out of 5.0 by A Great Surprise! First timers in the area, we lucked out in finding this gem. The price was right and in an area that appeared to be rundown and unsafe, this facility had everything we needed. It was very quiet, clean and with underground secure parking we felt very comfortable here. The location was right off the highway so it was easy to run for the day either north or south. The staff was very friendly, helpful and curteous. WE will be back in the area in September for a wedding and will very likely stay here again. April 17, 2013
Rated 5.0 out of 5.0 by Very nice, clean, comfortable, great service... Would definitely stay here again. We were happy with everything, the service, the friendly staff, it was clean and new, comfortable, the breakfast was good. Even the other guests were nice, haha. April 11, 2013
Rated 5.0 out of 5.0 by Perfection! General Manager was absolutely Fantastic. He went way beyond his job description to make sure we were happy!! I mean way beyond. That Man needs a promotion and a BIG Raise. Also, Shannon so wonderful. They both offered us the most personal attention we could have asked for. Truly, this was the best Holiday Inn we have ever stayed in because of them. Highly recommended!!!!!! When I think of Santa Cruz California, I will think of them!! April 11, 2013
Rated 4.0 out of 5.0 by excellent over all. except they dont stick with there no party policy everything was good. but there some people by the pool and by our room that was loud and after a while i figured somebody would tell them pipe down noone did. but hey were all on vaction for fun. they just were going all out=) over all good April 5, 2013
Rated 1.0 out of 5.0 by Customer Service Was not greeted when we approached the desk. We arrived a little early (less than hour before checkin) and the girl at the desk said "well, I think there might be one room ready!" in a sarcastic voice. She then gave me two forms to fill out. I told her I was not accustomed to having to fill out forms when I arrive for my reservations and as someone with severe tremors I understand how she probably doesn't understand how filling out forms is a big issue to me. Rather than offering to help me fill out the forms she simply said "sorry, but it's our policy!" I MAY stay at another Holiday Inn Express some day but I assure you it won't be any time soon and certainly not this one. There was a stain on the toilet seat. I think it would be appropriate to replace it. Photo attached. April 5, 2013
Rated 5.0 out of 5.0 by Geat Experience!!! We had a great time in Santa Cruz and throughly enjoyed our stay at your hotel. We can't wait to come back and we plan to stay at the Holiday Inn Express on our next visit, see you soon!!! April 4, 2013
Rated 4.0 out of 5.0 by Nice place, friendly staff We enjoyed our stay at this hotel. However, we were in a suite facing the road construction and durring the night when cars were passing over the metal plates covering the work area it was extreemly loud. I know this is not the fault of the hotel but had I known the noise would be so loud I would have moved rooms. We spoke to the front desk in the morning and she was going to return some of our reward points but there must have been a problem because the amount she stated was not returned. Overall this is a great place. If you see they are still working on the road ask for a room away from the front. I would defiantly stay here again. March 26, 2013
Rated 4.0 out of 5.0 nice place comfortable, affordable place to stay in santa cruz. have stayed there twice and will stay again. March 25, 2013
Rated 4.0 out of 5.0 by Many great memories for a great price My friend and I wanted a place to get away from the stresses of our jobs but nothing too outlandish. He had been looking in Santa Cruz at car dealerships anyway so we decided that we would make that our destination for a relaxing weekend. They worked around our needs and booked us a room with two queen beds on very short notice. That weekend must have been a busy one because they had a charter bus full of teenagers, but they still managed to get us a great room for an outstanding price. I was surprised that we spent so little for 2 nights. The staff was very helpful and friendly. Not too mention I was very glad to wake up in time to enjoy their continental breakfast. My friend and I really enjoyed the location as we did not have to drive far for a bite to eat nor did we drive far for a lively night. The parking spaces are poorly planned in the underground parking and it definitely makes for a tight fit. The only downfall of the place is the underground parking and that when we came in we almost missed it because it was a little difficult to spot at first, but the city was working on the road at the time. March 23, 2013
Rated 4.0 out of 5.0 by Nice property, noisy roadwork Nice property, nice, clean room. Staff were friendly! The only negative was the road construction. There were metal plates on the road which banged as cars went over them. Luckily I had some earplugs I could use but would have appreciated being offered a room that did not face the street. March 20, 2013
Rated 5.0 out of 5.0 by Business by the Bay The front desk team is exceptional, especially Chris and Shannon. Always willing to accommodate my needs with a smile on their face. I would truly recommend this establishment to all travelers March 17, 2013
Rated 5.0 out of 5.0 by Great value We stayed at this hotel 2 weekends in a row with our family and had an excellent experience both times. The rooms are very comfortable, the staff very friendly, and the breakfast had many choices. March 16, 2013
Rated 5.0 out of 5.0 by Nice Place, nice job by staff! The room was clean, the food was good and the staff was friendly. the parking was convenient. The only change I would recommend is the sign. If you are new to town and not sure of the location, it is not easy to see even when the GPS is telling you you are close. March 15, 2013
Rated 5.0 out of 5.0 by NoHo Mike This is a nice Hotel, the Staff are friendly and helpful. The room was clean and new looking. If your visiting someone at UCSC it's close to town and the Campus. March 2, 2013
Rated 5.0 out of 5.0 by Best Choice for price in area This place and the service of staff was impeccable! I dealt with Andrew, a supervisor and he was beyond friendly and attention to every detail. He changed my room for me when I made a mistake on booking a double queen, gave me a beautiful view over the pool on the 3rd floor. The room was so clean and the bed so comfortable, I slept like a baby. THE BREAKFAST MAKES THIS DEAL PERFECT. Hot breakfast not just continental. An array of choices. We filled up and didn't even need to eat again until dinner. Coffee and tea served all day long. I recommend this place to everyone looking for a great value. Parking was no problem with my SUV and it's central location to beaches and downtown makes this place a perfect place to stay! We will definitely be back. February 28, 2013
Rated 2.0 out of 5.0 by your web site stated the motel was near boardwalk-not true we planned to walk to the boardwalk in the evening, but found out it was more than a mile away. Also, no suitable restaurants, except Dennys, was within walking distance. February 26, 2013
Rated 5.0 out of 5.0 by Love this affordable business hotel! Decided to check this hotel out when my go-to place could not accommodate me. Boy, am I lad I did! The property was new, conveniently located, and with plenty of parking. The room & amenities were high quality, the staff were nice & accommodating, and just great overall. It was one of the best business stays I've had in a long time! February 19, 2013
Rated 5.0 out of 5.0 by This is the GO TO hotel in Santa Cruz! I visit Santa Cruz several times a year to visit my sister. This Holiday Inn Express is relatively new with a truly great bathroom design. I wish some of the other HIExpess could be remodeled in the very same design. Rooms are quiet except for the occasional guest who chooses to leave his room at 5am slamming the door. I will be back on a few months. February 14, 2013
Rated 2.0 out of 5.0 by Great location but bed made of rock I can tell they remodeled the room, which was nice BUT, they forgot to replace the torn up shower curtain and bed made of steel. A park bench is softer than that bed and I personally own a very firm mattress. My profile specifically requests to be as far away from the elevator as possible but they placed me RIGHT NEXT to it. So I got to hear the "DING DONG" of the elevator at ALL hours of the night/morning. Parking lot was practically empty so I know the hotel wasn't booked up. The walls are paper thin, I could hear my neighbor urinating next door and the traffic outside was like sleeping on a race track. And I wasn't even recognized as a Priority Club Member... no snack bag, no water... nothing. Sorry, but I will probably not return to this location. February 5, 2013
Rated 5.0 out of 5.0 by Overnight in Santa Cruz A little difficult to find, but parking, rooms and breakfast were great. January 20, 2013
Rated 5.0 out of 5.0 by Great stay My daughter goes to UCSC; I have stayed at several hotel ps in the area and the Holiday Inn Express is the best. January 15, 2013
Rated 5.0 out of 5.0 by Another great stay in Santa Cruz This is my third time to stay in the HI in Santa Cruz, CA, where my son is enrolled at the UC. Although it can be tricky to manuever into the entryway off the main street, parking (underground) is well lit, clean, and ample. The hotel's staff are very pleasant and helpful, and the lobby is clean and new. Beds are marvelous...queens and wonderfully comfy. Bathrooms gleam. Hot showers, fluffly towels, complementary toiletries. Nice workout room with TV and towels. Breakfast includes eggs...sometimes premade omelettes, though they are really just eggs with a bit of cheese in the middle..scrambled eggs, sausage, biscuits and gravy. But choices also include hard boiled eggs, oatmeal, bagels, make your own pancakes, yogurt, juices, coffee, and cold cereal. Could satisfy anyone's appetite and choices! Near to the Santa Cruz diner...which is a treat, very popular and has many choices, plus VERY reasonable beer and wine prices!.... The SC diner was recommended by the hotel staff on our first visit - can't thank them enough. Prices is very reasonable for a great stay! January 15, 2013
Rated 5.0 out of 5.0 by Great hotel This hotel is almost brand new, well maintained, room was large and comfortable, modern bathroom, great hairdryer (not the ones wall-mounted you usually find in hotels). I liked the fact that the elevator is in a separate room, not directly in the corridor, which gives more quietness to the rooms near by the elevators. Breakfast was Holiday Inn Express standard, with the usual stuff. It is located 5 minutes drive from downtown, so it is a good location. January 13, 2013
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