Rated 4.3 out of 5 by 301
Rated 2.0 out of 5.0 by Ultimate Mom Poor Service for Group Stay
Don't stay here if you plan to interact with the group you are travelling with in the public area of hte hotel.
May 20, 2015
Rated 5.0 out of 5.0 by ghsd Excellent hotel
Stayed here for a business trip. Staff was very friendly the entire time and went above and beyond when I needed help sending a document. Went down to the beach each morning of our stay for a run or walk and it is an easy drive from the hotel. The only issue may be parking. We had no issues, but if hotel was full, parking could be an issue.
May 18, 2015
Rated 4.0 out of 5.0 by pbnjoelly Good amenities, value
The room met/exceeded my expectations. The overall experience was good and the value was good. I learned afterward that this is a high crime location, but that was not apparent from walking around the neighborhood.
May 13, 2015
Rated 1.0 out of 5.0 by Business514 Unfortunately not a good experience with customer service
Our stay was fine but when I left my IPad power cord in my room on check out day and followed up the following day to have it sent to me I ran into problems. I called them and spoke to a staff person at the front desk who said he would follow up with the cleaning staff and find out what happened and get back to me within the next day. I waited and then called back 2 days later to find out what was happening as he never followed up or called me back. This next staff person I talked to when I called back two days later then told me he had no information on it and then proceeded to have me tell him everything again. He again said that he would check with the cleaning staff and then get back to me within the next day. He also did not follow up or call me or get back to me in any way. So although the stay was fine, unfortunately the customer service we needed after we left was not fine. I am still waiting to hear anything from them and it is now about a week and a half later. I do not have much hope that I will see my IPad power cord again or that they will follow up with me. .
May 12, 2015
Rated 5.0 out of 5.0 by Maile30 Comfortable Stay
This was a comfortable stay for a night. Overall experience was great! Would definitely stay again for business or visiting friends. Not much a scenic area but does the job.
May 11, 2015
Rated 5.0 out of 5.0 by Verderazor Bed
The bed mattress was old and had a significant dent in the right center. The people were great and the stay was fine.
May 9, 2015
Rated 4.0 out of 5.0 by TangoCharlie Big suit and comfortable bed
Very nice suite. It had ample place for everything. We thoroughly enjoyed our stay.
May 8, 2015
Rated 5.0 out of 5.0 by Bus Traveler67 Great staff and Service made for a Great stay
I was extremely impressed by the staff. They greeted me upon arrival, upgarded my room and provided directions to the local CVS (when I forgot some items). I will definitely stay at the Hotel the next time I am in Santa Cruz
May 7, 2015