Rated 4.4 out of 5 by 97
Rated 5.0 out of 5.0 by Scott1943 Great Service and Good Location
Although this isn't one of the newest HIE it is always clean and comfortable. I have stayed here many times and have never had a bad experience. I will continue to stay here when my travels take me through Santa Rosa.
February 27, 2014
Rated 5.0 out of 5.0 by marshrob Desk Clerk
The woman who took our reservations was extremely helpful and friendly. She indicated a nearby place to get dinner and gave us directions and then came to our room to help with the plug for the TV.
I love Holiday Inn Express. We used several of them on our way across country. They are the best. Thank you for wonderful service.
February 20, 2014
Rated 3.0 out of 5.0 by Brute 6 Great place to stay, not eat!
I do not know if the facility is attempting to save money by using the food over and over. I love biscits and gravy. Staying at a Holiday Inn Express is the only time I get to have them. But the biscits at this facility were as hard as rocks. The gravy, even with the biscit broken up could not penetrate the biscit. The gravy was basically warm and the biscits were cold. You might say "Stone Cold". I dove into the manufactured omlet only to find it cold as well. Not warm, cold. The warmest thing in or on my omlet was the room temp salsa. The sausage looked as if it too had been used a couple days. Some sausage pattys were in the shape of a Frito Scoop with dark brown edges. Some was typical and some was so fresh (?) it was hard to pick up and was extremely limp. Passed on the sausage. And now, the sad part . . . the coffee from both containers was luke-warm.
The best part of the stay? The kid that checked us in. That had to be the most pleasant check in we have ever experienced. Friendly, knew what he was doing, efficient and the FIRST to ever call us after check in to make sure everything was OK in the room. For that, I'd go back. I'd bring a sack breakfast, but I would definately go back.
January 29, 2014
Rated 5.0 out of 5.0 by Traveler328 Wonderful experience
We stayed in a suite in the newer section of this hotel and everything was clean and comfortable. The staff went out of their way to accommodate our requirements for an accessible room.
January 28, 2014
Rated 1.0 out of 5.0 by DavidinAustin Disappointed
Was hoping for a restful night before continuing home. Part of the rest was to use the pool and hot tub. The pool area was dirty and smelly. The pool itself was so dirty you could not see the bottom of the pool, thus we couldn't use it.
The room was adequate for a night's rest. However one of the two lights in the restroom (only two) was burned out making it very dark. As we checked in at 9:00pm, I did not want to attempt to have the light repaired. There appeared to be only the front desk staff on duty.
In the morning at checkout, when I informed the front desk clerk about the burned out light, there did not appear to be a lot of interest. He had to put down the book he was reading to even talk to me.
January 14, 2014
Rated 1.0 out of 5.0 by december20001 worst staff in a hotel ever
Where to start
The forty five minute check in
the filthy pool i would not let the kids in the pool
the hottub water level was 18" low
the rude staff
the filthy carpet
no towels at the pool or workout room
January 7, 2014
Rated 5.0 out of 5.0 by JAH1705 Great place to stay on Route 66.
I continue to chose this property while traveling from the Midwest to winter in AZ. The location, staff, rooms and breakfast are second to none!
January 4, 2014
Rated 3.0 out of 5.0 by Austin crew Ok for a night stop on a road trip, expect better of holiday inn express
Unexpected wake up by the cleaning staff before 8 am was not ideal
January 1, 2014