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Rated 4.5 out of 5 by 181 reviewers.
Rated 5.0 out of 5.0 by Stay Check in was great Stayed on 11-14-14 on our way home. Your hotel lobby was full of people, but was very quiet. Young children and parents with plates of food. Pool area was being used and the game room was filled with people. We check in to our room and settle in. Never heard much noise & we where on the first floor next to the game room and pool area. I was thinking it was going to be very loud. But wasn't. I noticed the tub was miss the stopper for the bath tub. So I went to the front desk and they took care of it right away. I asked about the party. & was told it was an employee Thanksgiving Dinner for them and their families. That was very nice of them. And now I no why everyone was so quiet. They were all employees. LOL They were started to clear out with in an hour of our check and I went do to the hot tub. Everything was spotless. Very impressed with you Hotel. And all your employees. I sleep very good on the hotel bed. And are stay was great. The hotel bed will it could have been better. But plenty of choices on fresh fruit, hot and cold cereals and all breads where wrapped up for your service. Everything was good an soft that way. & made it nice to grab and go They also offer us a to got pre-bagged breakfast. So nice of them . They also had night time snacks of chex mix cereal out & a oatmeal packets too. First time I've seen this..Love it! Thanks for a nice experience..Sincerely Pam Sebastian ( Conf. No 63472992- Membership NO. PC 828361414 November 19, 2014
Rated 5.0 out of 5.0 by Lovely Surprise Santa Rosa is in an interesting position on Interstate 40; when the winter snows blow, Santa Rosa becomes a haven for people stranded by the storm and the road closures. With such powerful inducements to stay in the local hotels, one could be forgiven for expecting the hotels to be a bit complacent. How wonderful a surprise for two weary travelers was the Santa Rosa Holiday Inn Express! In a place that is almost guaranteed "captive audiences", this little gem of an hotel shines! Friendly, engaged, interactive staff and pleasant, well-ordered rooms; huge and varied breakfast bar with, of all things, a pancake machine! (The little sign on the machine is too true; yes, yes, I do want one for my own kitchen!) In the midst of enjoying breakfast, we noticed a couple other rooms... an indoor swimming pool, proof against any weather and a beautiful game room with a charmingly carved wooden pool table and local artists displayed. Wonderful! And all of this lovely and charming experience for less money than some of the horrendous motels we were forced into using during our cross-country trip. Miraculous! We will probably find reasons to stay there in the future. After all, we didn't have time for a game of pool or a swim this time around. No need to look further; we've found our I-40 refuge! Thanks! -- BPK November 19, 2014
Rated 5.0 out of 5.0 by Love the pillows! When traveling, we look for Holiday Inn's first. We know what they are like and are usually happy with them. This one is really nice and will probably stay there again! November 18, 2014
Rated 5.0 out of 5.0 by So Happy I Stayed Here! After a miserable day of driving for hours in snow and ice, then getting stuck in a backup on I40W for over four hours due to weather, I turned around and drove back to Santa Rosa hoping they'd have a hotel with a vacancy. I got even more hopeful when I saw a Holiday Inn, and was delighted to find that they had rooms available in spite of the growing backup on the highway outside. I knew I could count on a clean, comfortable room, and I was definitely not disappointed - the room was excellent, the hotel was beautiful, and the amenities were greatly appreciated. What I didn't expect was Dallas, the front desk clerk, going above and beyond to make sure I had a pleasant stay. In addition to putting me in a wonderful room, he looked up my IHG rewards number, offered me a military discount (that I hadn't thought to ask for - he recognized the ID), and remembered my name when I checked out the next morning. I hope the hotel management recognizes his outstanding customer service and positive attitude! November 17, 2014
Rated 5.0 out of 5.0 by Quiet and Comfortable Great service from a professional and friendly staff. We had a quiet and comfortable stay. November 11, 2014
Rated 5.0 out of 5.0 by Great hotel We decided to spend the night at this hotel on our way to the Grand Canyon. We called on the spur of the moment to make reservations November 10, 2014
Rated 5.0 out of 5.0 by We'll return again... This location is where we stay when in Santa Rosa, NM. Staff is friendly and pleasant. We travel with our pup and glad they give a discounted pet fee since we are rewards members. Room was clean and inviting. Love the updated touches of HIE. November 9, 2014
Rated 5.0 out of 5.0 by 4 stays all great Made a trip from California to Oklahoma and stayed in four different facilities all Holiday Inn Express there and back Grants NM, El Reno OK, Santa Rosa NM, and Kingman AZ they were all great stays... November 8, 2014
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