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Rated 4.4 out of 5 by 179 reviewers.
Rated 5.0 out of 5.0 by Love the pillows! When traveling, we look for Holiday Inn's first. We know what they are like and are usually happy with them. This one is really nice and will probably stay there again! November 18, 2014
Rated 5.0 out of 5.0 by So Happy I Stayed Here! After a miserable day of driving for hours in snow and ice, then getting stuck in a backup on I40W for over four hours due to weather, I turned around and drove back to Santa Rosa hoping they'd have a hotel with a vacancy. I got even more hopeful when I saw a Holiday Inn, and was delighted to find that they had rooms available in spite of the growing backup on the highway outside. I knew I could count on a clean, comfortable room, and I was definitely not disappointed - the room was excellent, the hotel was beautiful, and the amenities were greatly appreciated. What I didn't expect was Dallas, the front desk clerk, going above and beyond to make sure I had a pleasant stay. In addition to putting me in a wonderful room, he looked up my IHG rewards number, offered me a military discount (that I hadn't thought to ask for - he recognized the ID), and remembered my name when I checked out the next morning. I hope the hotel management recognizes his outstanding customer service and positive attitude! November 17, 2014
Rated 5.0 out of 5.0 by Quiet and Comfortable Great service from a professional and friendly staff. We had a quiet and comfortable stay. November 11, 2014
Rated 5.0 out of 5.0 by Great hotel We decided to spend the night at this hotel on our way to the Grand Canyon. We called on the spur of the moment to make reservations November 10, 2014
Rated 5.0 out of 5.0 by We'll return again... This location is where we stay when in Santa Rosa, NM. Staff is friendly and pleasant. We travel with our pup and glad they give a discounted pet fee since we are rewards members. Room was clean and inviting. Love the updated touches of HIE. November 9, 2014
Rated 5.0 out of 5.0 by 4 stays all great Made a trip from California to Oklahoma and stayed in four different facilities all Holiday Inn Express there and back Grants NM, El Reno OK, Santa Rosa NM, and Kingman AZ they were all great stays... November 8, 2014
Rated 5.0 out of 5.0 by helpful staff after a fairly late check in, the front desk responded to my question about whether coffee was available at that hour by offering to make a fresh pot and to wait a couple minutes before coming down to give it time to brew. November 8, 2014
Rated 5.0 out of 5.0 by Parking Here and at some other HIEs (and generally other motels), travelers pulling trailers of some variety or towing vehicles could use some or a few more longer "drive through" parking spots. At our night in Santa Rosa, we noted six vehicles towing something that had to park across the regular parking spaces--which the staff was happy to have us do. November 5, 2014
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