Rated 4.2 out of 5 by 35
Rated 5.0 out of 5.0 by mshern Exceptional Service
I would like to personally Thank Danielle and Carla at front desk for their exceptional service during our family's stay there.
Our trip was a last minute booking , do to a family members funeral.
These ladies accommodated us quickly and we had a hassle free check-in. Also arranged Taxi service for us from the airport to the hotel.
Good location, Very clean and great value for a stay.
Thank you for your compassion
November 26, 2013
Rated 4.0 out of 5.0 by GESKO Great location and very nice hotel
Of three trips to Santiago, Chile I have stayed at Holiday Inn Express El Golf twice, unfortunately I was too late with my booking once and the hotel was fully booked. I enjoy this hotel for what it is, a business hotel which means that the holiday guests are very few and with this also that I haven't experienced any children during my stays. I consider this a huge benefit since I travel to Santiago to work and enjoy the atmosphere during breakfast with the news on TV and the opportunity to catch up on emails.
The staff at the reception desk is very friendly, helpful and English-speaking. Rooms are nice and bright and a good size. The location is fantastic, centrally located right between the downtown area and Vitacura only minutes away from the amazing Parque Bicentenario. After a long day at the office and in the weekends I very much enjoy walking in either direction depending on the purpose for the day.
This hotel is highly recommendable.
November 24, 2013
Rated 2.0 out of 5.0 by vomex17 Courteous staff with out smiles
The reception staff , restaurant staff and over all staff were courteous yet never smiled. As a frequent traveller for periods of 7 - 10 days away from home a smile goes a long way. I did not find it in the Holiday Inn Express of Santigo. I did stay at the Holiday in Express in Bogota two days later and the service was fenomenal. Even the cleaning people greted me with a smile each time. I rate them a 10 and in Chile a 2 at best.
Amenities in Bogota an 8 and Chile a 2 at best a 3.
November 14, 2013
Rated 4.0 out of 5.0 by BusinessJuan Location, location, location...
This Hotel rating is definitely based on it's location, the Metro is close by, nice Mall with Supermarket close by, all sort of restaurants in the area and Taxi availability with Room charge most of the time.
What could be improved:
- Room layout, it's nice but it could be better
- Electric outlets close to the working area and night tables (who doesn't want to charge their cell phone and use it as an alarm to wake up?)
- Bed comfort wasn't great but wasn't bad either
- For been a Holiday Inn Express has good variety of service
- Very Helpful and always willing to help (just had one issue with a trainee which was fixed shortly after)
October 28, 2013
Rated 5.0 out of 5.0 by gisela Excellent stay
The hotel is very well located, near the mall and main road in Las Condes.
The breakfast was excellent, very well provided . The place is nice and comfortable. The room is big and the amenities are usefull. We had a very nice stay
October 24, 2013
Rated 4.0 out of 5.0 by SFEr People there could be moré kind
i want to recognice 2 differentstaff incide the hotel.
People in the breakfast were so Kind, with a big smile in the ir face as Sell as bell men. But people in the reception really need to improve their kindness, need to smile more
October 17, 2013
Rated 5.0 out of 5.0 by Lordking Excellent staff and great location
In overall very good experience; except mini-fridges should be in each room and the fitness gym could use some more equipment.
October 13, 2013
Rated 3.0 out of 5.0 Value not worth Cost
First time that I have been this unhappy with a hotel in a long time. I had stayed at the hotel 2 times in the last 2 months totaling 35 total days in hotel. I had quite a few more to stay over the next months in this area.
My first issue is that they do NOTHING for IHG Rewards members. Even a single bottle of water, a newspaper, a "Welcome back to a valued member" would have been nice. I had commented on this one time and the front desk clerk acknowledged that they don't and apologized. He suggested that I fill out a comment card for the issue.
My second issue was regarding the air conditioning. The hotel lobby and guest area was very hot on several days with even the staff commenting on the heat. Air conditioning in the common areas and rooms were minimal at best. I talked to the front desk and they suggested that I fill out a comment card.
Lastly, seems that you have to unplugged the lightbulbs when they go bad and leave them on the table or they will never check them. IF I put them on the table, they did put in a new one.
I judge any company or hotel not by the problems that they have but how they respond to them. The last straw for this hotel was the next issue.
I noticed that the rate (supposedly a corporate rate) was significantly higher than a rate I could get off the internet. I asked for some consideration of this fact for last reservation and for future reservations since I still had at least 30-45 days more in the hotel. The clerk made a note in the file and said that the manager would look at it in the morning. When I got my bill, i noticed that there was no consideration given. I mentioned to the front desk clerk that i was not very happy about that and I felt the need to find more competitive lodging in the area.
Next, the front desk clerk called the front desk manager and explained, in spanish, not knowing I fully understood, that I would not be returning because I was not happy with the hotel value for the cost. The manager never even looked at me, never asked me any questions, never got any feed back. Basically responded "oh well' and walked off.
On a positive note, the normal front desk staff and the security/concierge staff were exceedingly polite and friendly.
I do not recommend this hotel in this area.
September 13, 2013