Rated 4.7 out of 5 by 106
Rated 4.0 out of 5.0 Clean and Comfortable
Very clean and comfortable. The AC worked well ... the room stayed very cool. Located 10 minutes off of I-10. It was nice to get off of the main roads and find a quiet place to stay. My only complaint is towels. My children and I asked the front desk for pool towels and they said they would grab us some.... and didn't. My husband went to request the towels.. again... as we were exiting the pool. He was told that they would bring them out to us at the pool.... to give them just a minute. After 10 minutes waiting for the towels (drip drying) at pool side we finally decided to walk WET thru the hotel up to our room. I hope that we didn't cause any slips/falls due to their lack of towels. I am not sure if this is poor service or just a pool towel shortage. I would recommend bringing your own pool towels ... they may or may not have any available.
July 22, 2014
Rated 5.0 out of 5.0 by Lee65 Vacation stop
This hotel is beautifully appointed, very comfortable and relaxing, provides a delicious breakfast selection, and has a helpful and thoughtful staff. We will definitely stay here again when traveling through the area.
July 20, 2014
Rated 4.0 out of 5.0 by ddawg212 Bed choice
I was given a room with two queen beds
And I asked for King suite
The bed was too small for my wife and me to sleep together
My wife liked the size of the room so that is why we did not change rooms
July 20, 2014
Rated 5.0 out of 5.0 by Montene Best service
The manager went above and beyond the call to serve our needs. I would definitely come back to this hotel. Even the chamomile tea was of great quality. Our room was very clean and organized. We got a free upgrade to a suit!
July 19, 2014
Rated 3.0 out of 5.0 by Nita39 Holiday Inn Express in Saraland, AL
I recently stayed at the Holiday Inn Express in Saraland, AL and was not pleased with the front desk clerks. My cable was out in my room and I was told I could watch television in the downstairs lounge area at 11:30 P.M. I was not pleased with the front desk night clerk. Also, I was assured my credit card would not be charged and the price of the stay for one week was charged to my card even though I presented a check from my employer for payment of my stay. The clerks at check-in and the night clerk working on the last night of my stay really seemed unconcerned and nonchalant about my situation.
July 18, 2014
Rated 5.0 out of 5.0 by Bdreamer7 1st time back to Holiday Inn
This was first time to come back to Holiday Inn after really bad experience in Rock Hill, SC. I must say was glad we were too tired to drive any further. We stopped going and coming back! Everything was awesome!!!!!
July 17, 2014
Rated 5.0 out of 5.0 by FrequentGuest47 Nice Place if you need to sleep
This was a great stay.
They had guest appreciation with free beer... cold and free are my favorite flavors.
July 15, 2014
Rated 5.0 out of 5.0 by CanyonMimi58 One night stay
New, clean, comfortable, but there is road noise. That's the only drawback. Just keep the fan going and it is a great place to stay. Highly recommend for business, leisure, or family travelers.
July 14, 2014