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Rated 4.7 out of 5 by 107 reviewers.
Rated 5.0 out of 5.0 by Hidden Jewel This place is PERFECT. They say if its too good to be true than it usually is. Well - I am quite surprised to report this one is nailed down perfect. From the front desk to hotel staff - this HI Express should be called the Mini Resort of Mobile. It offers the cleanest hotel and friendliest staff I have ever encountered. If you are in Mobile and do not stay at this HI Express, you are wasting your money. Thank you to the hotel staff for making my stay so GREAT! July 23, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable Very clean and comfortable. The AC worked well ... the room stayed very cool. Located 10 minutes off of I-10. It was nice to get off of the main roads and find a quiet place to stay. My only complaint is towels. My children and I asked the front desk for pool towels and they said they would grab us some.... and didn't. My husband went to request the towels.. again... as we were exiting the pool. He was told that they would bring them out to us at the pool.... to give them just a minute. After 10 minutes waiting for the towels (drip drying) at pool side we finally decided to walk WET thru the hotel up to our room. I hope that we didn't cause any slips/falls due to their lack of towels. I am not sure if this is poor service or just a pool towel shortage. I would recommend bringing your own pool towels ... they may or may not have any available. July 22, 2014
Rated 5.0 out of 5.0 by Vacation stop This hotel is beautifully appointed, very comfortable and relaxing, provides a delicious breakfast selection, and has a helpful and thoughtful staff. We will definitely stay here again when traveling through the area. July 20, 2014
Rated 4.0 out of 5.0 by Bed choice I was given a room with two queen beds And I asked for King suite The bed was too small for my wife and me to sleep together My wife liked the size of the room so that is why we did not change rooms July 20, 2014
Rated 5.0 out of 5.0 by Best service The manager went above and beyond the call to serve our needs. I would definitely come back to this hotel. Even the chamomile tea was of great quality. Our room was very clean and organized. We got a free upgrade to a suit! July 19, 2014
Rated 3.0 out of 5.0 by Holiday Inn Express in Saraland, AL I recently stayed at the Holiday Inn Express in Saraland, AL and was not pleased with the front desk clerks. My cable was out in my room and I was told I could watch television in the downstairs lounge area at 11:30 P.M. I was not pleased with the front desk night clerk. Also, I was assured my credit card would not be charged and the price of the stay for one week was charged to my card even though I presented a check from my employer for payment of my stay. The clerks at check-in and the night clerk working on the last night of my stay really seemed unconcerned and nonchalant about my situation. July 18, 2014
Rated 5.0 out of 5.0 by 1st time back to Holiday Inn This was first time to come back to Holiday Inn after really bad experience in Rock Hill, SC. I must say was glad we were too tired to drive any further. We stopped going and coming back! Everything was awesome!!!!! July 17, 2014
Rated 5.0 out of 5.0 by Nice Place if you need to sleep This was a great stay. They had guest appreciation with free beer... cold and free are my favorite flavors. July 15, 2014
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