Rated 4.6 out of 5 by 49
Rated 5.0 out of 5.0 by jrvw A classy place with nice people
I just want upper management to know what a classy GM they have Teresa is doing a great job, and her team is friendly and they are running a great place
October 2, 2013
Rated 5.0 out of 5.0 by RV12 Good Choice
Good Hotel. Very clean and the staff is very friendly.
September 29, 2013
Rated 5.0 out of 5.0 by trav48 Great Place to Stay!
I travel with my husband on business sometimes and we stayed here for a few days and I couldnt have asked for better service at this beautiful hotel...Service was excellent, everyone was so nice, rooms were clean, pool was outstanding..and one of the best breakfast ever...If we ever make it back to Mobil area we will definitely stay here again. Thanks Saraland for a wonderful stay!
September 20, 2013
Rated 5.0 out of 5.0 by Weagle Great staff convenient location
Great hotel just North of Mobile. Convenient to downtown, but not in the city. Good seafood nearby.
September 9, 2013
Rated 5.0 out of 5.0 by Chuckdd Top of the List
I liked the HIE at Saraland and declare it the best of the pack! The check-in and checkout crews were very gracious and made the stay there even brighter. My wife and I both found the mattresses to be very comfortable and the bedding made then especially comfortable. High marks for the housekeeping crew...the room was spotless. Yes we did enjoy the quietness of the room since we could not hear the outside traffic noises.
September 9, 2013
Rated 5.0 out of 5.0 by bigwood81 Outstanding!!!
Needed a room off of I-65 and sure enough they provided one last minute. Great staff. Very friendly! Room was awesome. Loved the amenities. Will definitely stop there again when I pass by.
September 5, 2013
Rated 5.0 out of 5.0 by Dewey44 Unexpected extras
This Holiday Inn Express felt upscale. The fact it also had a pool and a more complete workout facility than many other Holiday Inn Expresses was a nice bonus.
August 28, 2013
Rated 4.0 out of 5.0 by PB58 Stay at Holiday Inn Express at Saraland, Alabama (Near Mobile)
Room interiors are soothing and very comfortable. Great Front desk staff. Need to take care of equipment in room, like coffee maker and refrigerator. The coffee maker poured hot water not in the cup. The refrigerator was very noisy. Maintenance should take better care of the rooms.
Breakfast was quite good. I will be back to this hotel, most certainly.
August 26, 2013
Rated 5.0 out of 5.0 by Ed642Brooksville Attentive to my request
I travel the southeast U.S. for work on a regular basis. Occasionally I get delayed at a business meeting and have to check out late or extend my stay an unforeseen extra night. The hotel manager was very understandable in allowing me until 2:00 pm to know if I was going to check out or stay another night. Turns out I had to stay another night due to unfinished appointments. It was very comforting to know my luggage was safe in my room and I could have another night. Compliments to the staff for keeping this hotel in tip-top shape and clean! When back in Saraland, this will be where I stay. (I will be back in 30 days.)
August 20, 2013
Rated 5.0 out of 5.0 by MeemeeandRaRa2 Reception
It was our Forty fourth wedding anniversary, and for some unknown reason, the staff rolled out a reception in the lobby for the guests. We enjoyed barbecue, meat balls, fruit, cheese, and a couple of neat dessert items. Along with the food, they also served sodas, water, and beer and wine which we could have done without. But all in all, a good reception, and we took it that we were celebrating a momentous occasion in our lives, and HI just made it more special.
August 19, 2013
Rated 5.0 out of 5.0 by Hellzrazr13 Great Hotel
I have stayed here twice, once with my wife and once on business. The staff was quick and friendly and the rooms were clean and comfortable.
August 17, 2013
Rated 4.0 out of 5.0 by Harper40 Very nice place! After a very long long drive :)
We had a great experience at the hotel. Rooms were clean and very nicely decorated. Very comfy beds and nice and dark. The pool was nice we had some relax time in the courtyard.
The only small thing I was disappointed in and this could just be since the hotel was very very full of families and such the breakfast was pretty much empty when we came down. It was close to 830a and all the hot food was being switched out and we waited for a while but it never got filled. So we had coffee and a muffin and checked out. We could have used a bigger breakfast.
But the hotel itself was very nice. I definitely recommend it.
July 25, 2013
Rated 5.0 out of 5.0 by benny Great staff attitude
The previous night I had experienced what may have been the worst hotel stay of a life time, thanks to a staff person's attitude. That was a Holiday Inn Express in Houston. Needless to say I had great reservations about staying at another Holiday Inn Express. I walked into the lobby at about 1:15AM, without reservations, and was greeted by a young man, Tarus Ivory, behind the desk, with a great smile and an attitude to please. What a difference a day and 450 miles make. Everything about our stay was excellent. Maybe Houston needs to send their employees to Saraland for training.
July 13, 2013
Rated 5.0 out of 5.0 by Connie28 Perfect Design For a Hotel Room
We were just passing through for the night,. I was so pleasantly impressed with the overall design of this hotel the room lay out was perfect,so very comfortable with everything you would need in a well arranged setting.It was by far the best room we stayed in , compared to the other Holiday Inn Express Hotel stays on our vacation. Staff was excellent, so friendly & polite !
July 5, 2013
Rated 5.0 out of 5.0 by Master3 Everyone very friendly, room very comfortable
We enjoyed our visit would stay again, everything was fine!
June 28, 2013
Rated 5.0 out of 5.0 by BrianO57 Great room and exceptional staff!
We told the desk staff at check out that this was the nicest HIE that we have stayed in! I don't know who owns or manages this facility but service at this level does not happen by accident.
June 26, 2013
Rated 5.0 out of 5.0 by bjoyce Great hotel and wonderful staff
This hotel was the best Holiday Inn express we have ever stayed in. We liked it so much that we stayed there twice on this vacation.
The room was very comfortable and clean. During our first stay, there was a convention going on in the city and most of the kids stayed here. It was very challenging for the staff to keep every thing comfortable and clean for the rest of the staff, but the housekeeping staff was truly on top of every thing. The front desk staff handing everything in a courteous and professional manner. Three staff were exceptional, Shelly and Andrea during the day and Jessica on the evening shift.
Andrea was very knowledge of not only the hotel polices and procedures, but very knowledgeable of the surrounding area and the city. She was most helpful in knowing restaurant and their location in the surrounding area. Super personality and goes the extra step the help please the guest.
This hotel should be proud of their staff.
June 23, 2013
Rated 5.0 out of 5.0 by Insttech49 The BEST Holiday Inn
I travel for work on a weekly basis. Most of my room stays are at Holiday Inn Express. This one is by far the best one I have ever stayed in. The hotel is nicer, the room was nicer and the staff was great. I will be back.
June 16, 2013
Rated 5.0 out of 5.0 by jonesjjt Very Clean and Comfy
This hotel was recommended by a friend who is a graduate of the University of Mobile. We have stayed at this hotel twice in the last 6 months and we actually already have two more stays booked for the next couple of weeks. The hotel staff has been super nice, the rooms have been really clean and inviting and the overall hotel is very clean. We'll definitely be staying here again when visiting the area!!
June 7, 2013
Rated 2.0 out of 5.0 by Ifly4funn Nice, most of the time
I've stayed here a number of times, and the last two lacked a lot. Whom ever is making the breakfast now, isn't what it use to be. The quality was really below the normal standard. Smoke alarm went off by itself, and the toilet would flush. Called and maintenance came and fixed it. However, wasn't tight enough on the fitting and there was standing water in the bathroom. Had to call maintenance again.
The smoke alarm went off the last time that I stayed at this property. Even when unplugged, and the battery out.
If it wasn't for the front desk clerks Jessica & Shelley, I would have probably left the first time. There are many good hotels within a mile or two.
Even though the GM knew about all my problems, never said a word about adjusting my bill or anything. I really didn't feel like a Platinum member of this club.
May 11, 2013
Rated 5.0 out of 5.0 by MADDAWG64 TJ SMITH
TJ SMITH AT THE FRONT DESK DID AN OUTSTANDING JOB OF TAKING CARE OF ME! HE HAD THE KEY READY UPON ARRIVAL AND WAS VERY COURTEOUS! HE WET BEYOND HIS CALL OF DUTY TO MALE ME FEEL WELCOME AND TREATED ME LIKE FAMILY! I FELT AT HOME AFTER HIS TOP NOTCH 1ST CLASS CUSTOMER SERVICE!
May 3, 2013
Rated 5.0 out of 5.0 by Beall2Tent Comfortable bed and Great Breakfast
A bit pricey for area, But enjoyed my stay, TV channels were a bit hard to channel surf on. I Loved the bed I slept in!
April 29, 2013
Rated 5.0 out of 5.0 by saraland Saraland
This is the best holiday inn express I have ever stayed at . The staff is the greatest and the rooms are well done . All you have to do is ask and the staff will make it happen . You can tell that customer service is number one here . Keep up the great work and thank you , it is a pleasure every time I am there!
April 28, 2013
Rated 4.0 out of 5.0 by cookdaddy All this place needs is a bar and restaurant
Nice friendly personnel, got priority club recognition and upgrade.
Clean hotel, wif fi was weak at times, and a/c was slightly noisy.
Comfortable nights sleep, breakfast was standard fare, good.
Not much in town, I could only wish to see a bar and restaurant in here one day. Will stay again.
April 25, 2013
Rated 4.0 out of 5.0 by Kansasken1 Never get a second chance
As the saying goes, "You never get a second chance to make a first impression". I hope I don't sound too petty, but after driving for eight hours, it's nice to hear a "Thanks for being a Priority Club Member. Here's a bottle of water.", like I usually get. Not this time. Hardly a grunt. Priority Club gift bags with water lined up behind her. I guess she was saving those for the next day or something. I bought a bottle of water from the vending machine and went to bed. The rest of my stay was great, as usual. Very friendly staff, clean rooms, great location for my work. I guess the thing that bothers me when I'm not acknowledged as a Priority Club Member #not to mention Gold or Platinum status#, is that every time I make a reservation, I am choosing to stay at this property. I am choosing to be loyal to this brand. I could stay pretty much anywhere I wanted to. I think that deserves at least a "Thank you".
April 23, 2013
Rated 4.0 out of 5.0 by DMHasik Great room
Everything in my room was really good except for the toilet tank never would fill up after flushing it just once. Needless to that was not enough to sour me on staying there again. But, it is an inconvenience.
April 3, 2013
Rated 5.0 out of 5.0 by Zapped Excellent value and service
I have stayed here on a few occasions and don't hesitate to recommend it. The rooms are comfortable and clean. The service was outstanding. and the cost can't be beat.
April 2, 2013
Rated 5.0 out of 5.0 by LVSTOTRVL Very clean hotel with friendly staff
This is my go to hotel when I visit Mobile which is often. It has the most friendly front end staff I have encountered in all of my years of traveling. The hotel is clean, quiet and comfortable. Jessica goes above and beyond to remember the quests who return.
March 31, 2013
Rated 4.0 out of 5.0 by ALGAL380 Outstanding housekeeping service.Great shower
I recently planned a surprise Valentine's Getaway for myself and my husband. I decided on this Hotel because of the location and because I wanted a jacuuzi suite. The price was pretty reasonable for this type of room.When we walked into the room everything looked and smelled great. It was just what I wanted for the weekend.Our first night was perfect.We enjoyed the jacuzzi and the bed was very comfortable. We did experience A mishap on our second night however. After using the jacuzzi tub again that night and relaxing watching tv, we heard what sounded like water filling a tub above us.We figured someone was filling their tub. "THEY WERE"! Suddenly we here what sounds like water being poured into our tub.TURNING ON THE LIGHT ABOVE THEJACUZZI WE SEE WATER STREAMING FROM AROUND THE LIGHT FIXTURE.The guests tub above us (or a pipe# was leaking.
The concierge #TJ# was great about the situation. Maintenance was sent straight up to assess the problem.We were asked if we wanted to change rooms, I also received a lowered rate on our stay for the inconvenience #by Jessica) the next morning .Who was also very pleasant and accomidating.. Even though there was a snag in our perfect getaway overall I would say this is a great hotel and we will stay here again. Not only for the rooms but the service was excellent even with the issue of the tub!
February 18, 2013
Rated 3.0 out of 5.0 by Jackie27777777 Expensive
Seemed pricey for a Holiday Inn Express. I never did figure understand why it was "special" and deserved the rate.
At breakfast they were out of milk, so cereal was not offered. Really? No grocery stores around to buy milk???
Heater in room was tentative at best.
January 21, 2013