Rated 5.0 out of 5.0 by Mary48 restful experience
The rooms in the HI Express are comfortable and clean. The staff was very curteous, answering any questions we had. Our family was in Sarasota for a funeral and the hotel did their best to accomadate all 12 of us and our different needs. It was great to be able to meet over breakfast and not have to worry about going to another location. We would stay here again.
March 24, 2013
Rated 5.0 out of 5.0 by PRSC101 Very Good Accomodations, "Five Star", Great Staff & Service
Recommend this location, close to everything I-75, Mall, Restaurants and #1 Beach Siesta Beach. Rooms very clean, comfortable, excellent choice for breakfast and great staff.
Will come back again in the future!
March 22, 2013
Rated 1.0 out of 5.0 by EdwardG Inconveniences
This is simple. How would you like to stay in a room with NO door key and NO running water. They said they would fix the key the next day. Wrong, still not working after we returned for the day. Extremely inconvenient!! Ask if they had bottled water and given ONE 12 oz bottle of water (for two people). Would you like to stay at this hotel???
Horribel experience and horrible hotel.
March 22, 2013
Rated 5.0 out of 5.0 by brenda5 Terrific staff and great location
The management and staff of this facility were excellent!
I would highly recommend this facility to anyone needing accomodations in this area.
Thank you for a wonderful experience!
March 14, 2013
Rated 5.0 out of 5.0 by LeoLee1 our stay during the week of 2/24 thru 4/1- 2013
Our stay not only met but passed out expectations. The rooms were always clean and the breakfast great. The front desk was always friendly and knowledgeable. Will recommend and stay again.
March 9, 2013
Rated 3.0 out of 5.0 by jjweber47 Recent stay
All of the smokers were right in front of the front entrance and we had to go through "smoke" every time we entered or exited the hotel. Need to find someplace other than the front entrance for the smokers. The breakfast menu was limited with only two different breakfasts all week. Either scrambled eggs or an omlette. Could have varied the menu to something other than eggs, like french toast or pancakes.Was disappointed that when we viewed the hotel, the decsription said all units rooms were "suites". We did not have a suite and when inquired were told that there were none avaiable.
March 8, 2013
Rated 2.0 out of 5.0 by dairyman Whinning & barking dog.
There was a dog in 101 next door that whined and barked many times into the evening. If pets are allowed and charged extra then the rooms near by should get a big discount or be moved to another part. Very bad.
March 4, 2013
Rated 5.0 out of 5.0 by moono96 Excellent Hotel
Staff at this hotel are well trained and very accomodating. Great facility. Highly recommend.
February 28, 2013
Rated 5.0 out of 5.0 by 2012retirement Excellent hotel, the best deck clerk!
Stopped at this hotel when driving on I-75, exit 205. The horn went off in the car I was using. I didn't know what to do, it was
9:30pm! The desk clerk was extremely helpful and friendly.
Made us fell comfortable even during the disturbance to hotel guests. I'll always stay here when I'm in the area.
February 7, 2013
Rated 4.0 out of 5.0 by HeWe Nice
Nice hotel, clean and comfortable rooms, great people.
January 20, 2013
Rated 5.0 out of 5.0 by Al57 Location & service
Great location. Freeway is not too far and beaches are only 15 minutes away.
Service was very good especially in the breakfast area. The gentleman in charge was very helpful.
January 15, 2013
Rated 1.0 out of 5.0
by 1travel If you like bugs in your room
My wife and I arrived at the location and it appeared to be consistent with other IHG properties. We had a long drive and went to bed after check in. When we woke up in the morning we found small bugs that appeared to be roaches. The bugs were all over the main room and the bath room. This included the tables and bed. We immediately grabbed our bags to leave this bug infested room. I brought one of the bugs to show the front desk clerk the problem. Her response lacked any concern about the issue or our experience. I requested to be contacted twice by the General Manager but I received no response. When we arrived home we found that some of these bugs hitched a ride home with us. I read negative reviews about this property but I didn’t believe some of the things I read. The recent experience now made me a believer. I did not want to post this negative experience but the hotels lack of communication forced my hand. I can’t believe I wasted my priority club points to book this room.
January 15, 2013
Rated 2.0 out of 5.0 by AnaB The only HIE we will not come back to!
Dec 27-Jan 1st:
The very worst experience in breakfast service, esp during the shift of a certain man. He was constantly complaining about running around servicing guests & putting more food out & saying that guests have been eating and taking more food than usual, very, very unprofessional. The shift of a certain lady was very good though, so much so you can see that the service was poor bec. the food was available and the service was bad!
Overall service is OK, but this hotel needs renovations and rooms made bigger, pool & jacuzzi cleaner esp for the price & the location, esp during the holidays. It took 2 days to repair the microwave in our room, toilets were not cleaned everyday either.
I hate to give this comments but I have been staying only at HIE for the last 10 years, check your records. We were not happy with this hotel at all, front desk service was good though, very accomodating, wifi was good, all except the breakfast.
January 13, 2013
Rated 3.0 out of 5.0 by mumtopugs Very good and very bad- not much in between
We stayed here for a family trip on our way to a cruise. I am a Priority Club Rewards Gold member and redeemed my points here. Our first staff interaction was with Benjamin and he was fantastic. He helped us with extra towels and a roll away bed. He seemed very sincere in his effort to help. The beds in the room are extremely hard. The room was very clean. The pool was clean and fun to use. This area appears well maintained.
The breakfast area was a disaster both mornings. On Sunday morning, there were no forks, pancakes or eggs. When I asked the attendant for forks, he was extremely rude and dismissive- he was the one who appeared to be in charge here based on the episode the next day. Every open table and most food service surfaces were filthy. Monday morning the area was better stocked, but still dirty. One of the associates placed a biscuit in the microwave and smoked out the bottom floor. The manager of the breakfast area was screaming (not exaggerating) at the associate outside in front of the front door that the last time that happened they started a fire and evacuated the hotel. I was really embarrassed for the associate. Obviously a fire hazard is a problem, but this should have been done in private. Without the breakfast area issues, I would have given the hotel a 4 or even a 5- late night staff was great, clean, great location... but this was really blatantly bad over and over. There is no way management does not know about this issue.
January 12, 2013
Rated 1.0 out of 5.0 by PaulV Are you Kidding?
a) in a 3 night stay they forgot to clean our room once
b) every morning the breakfast bar was at least half empty (regardless of how many people were there) and the man who was supposed to be responsible for it was hopelessly in over his head - couldn't get most of the food out of the kitchen and was obnoxious when asked for help
January 8, 2013
Rated 2.0 out of 5.0 by JFM1123 Lack of Maintenance
We have stayed at this particular location for the past 6 years, but the new owners appear to be neglecting the upkeep of the property. Our bathroom vent fan was not working, so we reported the problem to the front desk. We stayed 4 nights, but the problem was never addressed. Granted, it was over the Holidays, but we felt our request for service was totally ignored. There was several other minor issues with the room, including a noisy fan on the refrigerator that woke us during the night. We most likely will not stay here again.
January 8, 2013
Rated 4.0 out of 5.0 by katie14 Carpet
The carpet needed cleaning there was a black spot which was there even after cleaning. I felt that it was not clean. Wish hotels could get away from carpeting. It harbors dirt, dust, etc. Also since this is a pet friendly hotel it could have fleas. This room didn't but it is a possibility.
Breakfast very good variety. Nice staff especially Judy who had just gotten the job. She was especially friendly and helpful. .
January 2, 2013
Rated 5.0 out of 5.0 by Massgirl Nice Stay at Holiday Inn Sarasota East I-75
Nice hotel. No complaints. Convenient to I-75 and lots of other services around the neighborhood, like a Dunkin Donuts within steps of the property. Front desk staff was nice. Answered questions pleasantly. Room was clean and comfortable. Nice shower with plenty of power. No noise issues. Breakfast was okay. Didn't try the pool. Good value for the money.
December 8, 2012
Rated 3.0 out of 5.0 by Fabri This room was not very clean
There were ants all over the desk. The head board had what looked like hair grease on it. The bathroom facuet would adjust from off to full on. It was very hard to adjust in between. We were very disappointed with our stay at Sarasota and the night before in Port Richey.
November 20, 2012
Rated 3.0 out of 5.0 by jlns82 Worst bed in a Hotel for years!
The Lobby was clean and nice, We checked in and went to our rooms...The bed was a board and for a bad back...no rest...We did let the office know the next morning and they said we could move but not sure if the bed would be different so we moved the bed was still hard so long days at a busness convention and long nights due to not much rest. The motel was clean and breakfast was average but the guy working the breakfast was super nice>>> Best employee there...If you want to sleep on a super hard bed then this is the motel for you :)
November 14, 2012
Rated 5.0 out of 5.0 by Sandy33 great
Only problem: no fruit at breakfast. Otherwise, great.
November 5, 2012
Rated 4.0 out of 5.0 by Sono Lighting
The room was great but dark, no lights over the coffee area. They used to be there why did you take them out, we had to use the BR lights to see that area.
November 2, 2012
Rated 1.0 out of 5.0 by People Not very good
Checked into a dirty room, came in late. We noticed the bed was not perfectly made when we came in. found a pile of dirty towels in the tub the next morning when the curtain was pulled back,open soap,and trash in the can.We were slow to realize the night before this room had been used and the bed had not been changed. YUCK--Check your room good--Anthony at the front desk had not bothered to pass the info to management when I called later.
Other then that gross experience--the beds have plasic covers that maybe good if you wet the bed but stiff and noisey . Not comfortable.
The AC unit is in a louver closet next to the bed (5 feet from your head) .It would have been bad enough if it hadn't had a loud rattling). It's like trying to sleep next to a subway.
This building is due for remodeling. We didn't stay the second night as planned.
For a Holiday Inn this was not good.
October 23, 2012
Rated 5.0 out of 5.0 by Motowngirl1967 What a Great Place to Get Away for a Staycation!
I have stayed at many hotels in the area and this Holiday Inn Express is the BEST place to stay! The staff, especially Zach, are the most helpful and friendly people--they know what good customer service is and how to keep us happy! The rooms are clean and spacious, and I would not hesitate to recommend this hotel to anyone traveling or going on a "staycation" like I do.
October 5, 2012