Rated 4.3 out of 5 by 293
Rated 5.0 out of 5.0 by phil37 great service
clean comfortable room, great service, friendly staff
September 28, 2015
Rated 5.0 out of 5.0 by mjbaft Exceptional stay
We stayed at this Inn for 2 nights. Rooms were very clean and comfortable (beds especially). Breakfast had a wide selection and my choices were very good. I have to say the staff here was exceptional from the top down.
We had our pet dog with us and there were ample areas for us to walk her out of the general population area. The grounds were absolutely beautiful and well lit at night...we walk her late and early.
We have found HIE to be the same everywhere and that is why they are our first choice.
September 25, 2015
Rated 4.0 out of 5.0 by yfujiwara Hotel confortavel, proximo de boas praias - Siesta Key e Lido Key
Escolhi o hotel, devido a proximidade da casa de amigos que estavamos visitando em Sarasota. E recomendo este hotel para hospedagem em qualquer viagem à cidade. As distancias são extensas, mas tem atrações bem diversificadas (como museus, salas de concerto, passeis), e o deslocamento de carro pela cidade de carro é muito fácil.
September 23, 2015
Rated 5.0 out of 5.0 by traveler 1947 good location for us
The room was a suite and very large. Two TV's and a sofa as well as a king bed so very large for just the two of us. Only one tv station did not seem to work. The thermostat was behind the sitting room door so it was hard to get the temperature in the bedroom right.
September 22, 2015
Rated 5.0 out of 5.0 by BeachLover15 Good Get Away
I slept like a baby, the beds are great, awesome staff, breakfast could use some improvement, but overall - great hotel, good location.
September 15, 2015
Rated 4.0 out of 5.0 by Kidrios Nice place to stay but...
Our room was large, clean and comfortable and had everything we needed. Breakfast was great and the staff was polite and attentive. However, I stayed on a weekend when a few teenage soccer teams were staying and they overtook the hotel with their presence. They were loud and controlled the laundry room constantly washing uniforms and monopolizing the community dining area and lobby where the large screen TV and computers were. The staff didn't seem to think that was a problem, because nothing was done. Overall we had a fantastic weekend and the hotel was close to the beach, highway, restaurants and shopping. Will stay again...
September 11, 2015
Rated 4.0 out of 5.0 by ReedB15 Reasonable Hotel
The hotel was nice. Nothing fancy. Good value. Needs updating, but is not run down. Staff was excellent. Breakfast was very nice.
September 9, 2015
Rated 4.0 out of 5.0 by NYSkeptic Nice stay - great front desk staff
Face it - hotels can be hotels - especially across a similar spectrum. They can become anonymous and almost repetitive across brands and can be difficult to differentiate. Except for staff.
The young lady at the front desk (Ann Marie?) of this property was just outstanding. A truly wonderful asset, and someone who should really consider hospitality as a career. She was professional, charming and personable, funny, responsive, helpful, and had a welcoming smile that really made the stay start off on the right foot. We had some short conversations and had a few people and locales that crossed paths in one of those "it's a small world" ways.
The front desk staff are often the first, last, and sometimes only line of defense and can make or break a stay for a guest as soon as they walk in the door. This young lady made the Sarasota HI Express a real standout property and set the tone for a great stay.
The room was nicely appointed, comfortable, and clean as was the rest of the property. The breakfast was fine (with a fresh automatic pancake maker that I need to get for home), the atrium lobby was welcoming, had two PCs and a printer available for guests, and the pitcher of fresh citrus water was inviting and welcoming.
But I have come to expect similar at other HI Express properties. What makes the difference here happens at the front desk. Thank you Ann Marie (??). We were strangers in a strange and previously un-visited place - and you made us feel welcome and at home.
August 24, 2015