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Rated 4.0 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by Lobster Roll and Clam CHOWDAHH First time to Boston and after picking up our rental car at Logan airport made our way to Saugus Holiday Inn. We had one day to tour historical downtown Boston and helpful front desk suggested we take the FREE hotel shuttle to airport and take the train (2 stops) in to Boston and the same for return. PERFECT Morning breakfast was fresh and LOVED the automatic pancake machine.......need one of these at home! Plenty of shopping and restaurants a short drive away. Boston left a .....BOXXX around our HEARTAH July 28, 2014
Rated 4.0 out of 5.0 by Exploring Boston Gutes Zimmer zu "fairen" Preis, Super Airport-Shuttle Service, sehr hilfsbereites Personal July 23, 2014
Rated 5.0 out of 5.0 by Outstanding Service The entire group of employees were extremely responsive to our needs. They went above and beyond our expectations. I would highly recommend this HIE. July 22, 2014
Rated 5.0 out of 5.0 by Great Service Ludwig Ardon is super. He is always so helpful and knowledgeable. July 22, 2014
Rated 5.0 out of 5.0 by Great hotel good location. Friendly and attentive staff. Very clean. The pool was great for our kids. Excellent experience overall. July 21, 2014
Rated 5.0 out of 5.0 by Great location; comfortable stay I enjoy staying at the Holiday Inn Express in Saugus, MA each time I work in the area. I am warmly greeted by the staff and usually get a room on an upper level which is my preference. The halls are quiet and the bed is comfortable. Parking is convenient. There is even enclosed parking available during winter months. I do look forward to BET being added to TV channel selections. July 21, 2014
Rated 5.0 out of 5.0 by Great Customer Service The front desk staff at this property was first rate! If you need an extra pillow, they are right there. Directions to Boston - no problem. Need a ride to Logan airport? They will take you via their shuttle service. Sergio and Ludwing were outstanding! Thanks to them for always smiling and taking care of anything. They went the extra mile to make sure our stay was just right. They corrected minor issues with our room right away and were able to provide a firm pillow when those squishy pillows wouldn't do! (Hotels, please go back to regular foam pillows! These down impersonators squish around the bed or wrap around your face so you can't breathe!) The breakfast was hot and one of the best freebies I've encountered. They usually had scrambled eggs or these cheesy omelets and a choice between regular and turkey sausage patties. All of the items we sampled were fresh unlike some other hotels' continental fare. Unfortunately, the hallways are not air conditioned and the pool was not conveniently located - it was outdoor next to a noisy highway (although you can't hear much in the room.). But hey, you don't come to Boston to spend the day at the pool, so it serves its purpose for the summer months. Also, be aware of the traffic flow on Highway 1 as it does not allow left turns to keep the traffic flowing, and boy, does it! These issues were minor compared to the great service received! I would stay there again. July 19, 2014
Rated 3.0 out of 5.0 by too far from airport The hotel is NOT "10 minutes from Logan Airport" -- depending on time of day it can be as much as 30 to 60 minutes. Beware! July 17, 2014
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