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Rated 4.0 out of 5 by 174 reviewers.
Rated 5.0 out of 5.0 by Great Customer Service The front desk staff at this property was first rate! If you need an extra pillow, they are right there. Directions to Boston - no problem. Need a ride to Logan airport? They will take you via their shuttle service. Sergio and Ludwing were outstanding! Thanks to them for always smiling and taking care of anything. They went the extra mile to make sure our stay was just right. They corrected minor issues with our room right away and were able to provide a firm pillow when those squishy pillows wouldn't do! (Hotels, please go back to regular foam pillows! These down impersonators squish around the bed or wrap around your face so you can't breathe!) The breakfast was hot and one of the best freebies I've encountered. They usually had scrambled eggs or these cheesy omelets and a choice between regular and turkey sausage patties. All of the items we sampled were fresh unlike some other hotels' continental fare. Unfortunately, the hallways are not air conditioned and the pool was not conveniently located - it was outdoor next to a noisy highway (although you can't hear much in the room.). But hey, you don't come to Boston to spend the day at the pool, so it serves its purpose for the summer months. Also, be aware of the traffic flow on Highway 1 as it does not allow left turns to keep the traffic flowing, and boy, does it! These issues were minor compared to the great service received! I would stay there again. July 19, 2014
Rated 3.0 out of 5.0 by too far from airport The hotel is NOT "10 minutes from Logan Airport" -- depending on time of day it can be as much as 30 to 60 minutes. Beware! July 17, 2014
Rated 5.0 out of 5.0 by Great place to park and fly Stayed here twice in three weeks, flying out of Logan and returning. Excellent rate for two nights plus three weeks of parking. Excellent shuttle service. Excellent front desk staff. Breakfast was very good, but could have had more fresh fruit. Close to a variety of restaurants, especially the delicious Angela's Coal Fired Pizza. Will definitely stay here again when flying out of Boston. July 16, 2014
Rated 3.0 out of 5.0 by Tips for a Best Stay My tips for a better/best stay here: (1) Request a room facing away from the highway (we were happy we did so) (2) When the operator tells you on the phone that the shuttle will be there in15-20 minutes don't believe him/her. The first pickup was 24 minutes and the second pickup was at least 30 minutes. (3) If you need fast and reliable WiFi, don't stay here. If you are already booked, best WiFi is in the common area downstairs, but usually noisy with TV, other guests, etc. July 15, 2014
Rated 5.0 out of 5.0 by Very Comfortable Room with Great Staff The cleanliness of the property combined with the friendliness of the entire staff Made our stay memorable. July 14, 2014
Rated 4.0 out of 5.0 by A decent stay Not sure if this kind of review helps or hurts the hotel. But my stay was about par for the course for a Holiday Inn Express. Nothing outstanding, but nothing bad either. All in all average, but that is not bad in my book. I'll stay here again, and would recommend the hotel to others. Regards, Rob July 13, 2014
Rated 2.0 out of 5.0 by Adequate Staff was great, room felt old and bathroom fixtures were in disrepair, one towel was still wet. The fridge had old mystery bits inside. It takes a long time for the shuttle to pick up at the airport because it's pretty far away. But it was $50 less than staying at the hilton right at the airport so if the $ is important then this place is adequate. Next time I'll probably stay at the airport though. July 11, 2014
Rated 3.0 out of 5.0 by Beware of the airport shuttle We had trouble getting the shuttle at the airport. No one at the hotel could tell us where we HAD to be. July 9, 2014
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