Rated 4.0 out of 5 by 165
Rated 5.0 out of 5.0 by JBJB770 Excellent Customer Service with great rooms and beds
This location had excellent customer service. Sergio was very knowledgeable and was able to answer all of my questions. Sergio, as well as Jessica, gave fantastic customer service. I will definitely return to this location. The rooms were very clean and the beds were very comfortable. I have stayed at many Holiday Inn locations across the country and they have all been excellent. The beds are always very comfortable and the rooms very clean. I have not run in to bad service with the Holiday Inn establishment. My family and I stayed for 2 nights and we were very pleased with out stay.
July 7, 2014
Rated 5.0 out of 5.0 by monicalauren Able to relax in a confortable bed
Everything was very neat and tidy except for a long piece of hair sitting in the bathroom tub. House keeping need to be a little bit more conscientious about double checking the bath tub for past visitor's loose hairs.
July 5, 2014
Rated 4.0 out of 5.0 by chuckhodge Recommend this facility
If you are traveling via Logan International I would recommend this facility. I consider it to be above average as compared to other HI-Express hotels that I have stayed in over the years.
July 3, 2014
Rated 1.0 out of 5.0 by Light bulb How many Holiday Inn Employees does it take to change a lightbulb?
Can you believe there was no light over the sink. The sink was in the hallway as you walked into the room, not in the bath/toilet room.
We had an early meeting off sight early the next morning. Results - My wife couldn't get her contacts in and I cut myself shaving!
We called 4 times. They said they would get someone there immediately the first 3 times. The 4th time (after 9 PM) they told us that it would take someone 45 minutes to come in to change the bulb.
We tried moving lamps around (putting one on the office chair but the area was too narrow and chair was too low). You can bet I took pictures of the bloody towel.
June 30, 2014
Rated 1.0 out of 5.0 by SpeedyChuck Not an "Airport" hotel
The facility itself is more than adequate and met the level of quality I expect in a Holiday Inn Express. However, it presents itself as an "Airport" hotel which offers free van service to and from Logan and the nearest metro station which is also at the airport. The trip itself is at least 20 minutes and the wait at either end averaged 20 minutes. It once took over 90 minutes between the phoned request at the airport and arrival at the Inn. We lost far too much of our limited time in Boston to the van issues. Their excuse was "traffic". Fine, but don't call yourself an airport hotel.
June 30, 2014
Rated 5.0 out of 5.0 by Joe H Appreciate Rewards Members
Kudos to Dominic - my 2nd stay at this property, and this HIE makes the best effort (by far) to recognize IHG Rewards Club Members!
Great Job, Thanks to Dominic and the rest of the Staff!
June 24, 2014
Rated 5.0 out of 5.0 by The Mic Great Service
It was awesome. The service and personality of employees was great. All the front desk employees, the shuttle drivers, the room cleaners, Julian, Dominic, Rahul and Ludwing were the very best! Unbelievable! Very good. As you can tell, they left an impression on me.
I originally booked this hotel after many calls to the Boston area. My decision was based on the initial call to your hotel and the helpfulness and curiosity by Dominic. I based my choice entirely on that original call.
June 24, 2014
Rated 5.0 out of 5.0 by ARMR Good Value
Staff was very good, courteous and responsive. Shuttle to the airport was an added advantage. The experience would improve further, if the hotel provided some more variety for breakfast for vegetarians.
Over all - very good.
June 23, 2014