Rated 4.1 out of 5 by 197
Rated 5.0 out of 5.0 by Chris070 Great hotel, great location, great staff......
Very happy with our stay as a family. Room was nice, I was able to print boarding passes the night before our flight, breakfast was a great way to start the day.
August 7, 2014
Rated 2.0 out of 5.0 by Atatat Bad stay at the Holiday Inn Express Saugus
The hotel is quite a distance from the airport and the shuttle only runs once an hour. We arrived very late at night and were told we'd have to wait 45 minutes at the airport before the shuttle came. After two calls to the manager on duty, we got the hotel to arrange for a cab ride. It was a long ride. Arriving at the hotel, the check in process took longer than necessary. When we got up to the room and opened the sofa bed, the linens were clearly used and left over from the last guest. We had to request new linens, which were given to us in a messy pile (unclear if they were clean). Ended up sleeping on top of the couch. Very disappointing stay. Would not stay here again.
August 5, 2014
Rated 5.0 out of 5.0 by SoccerDude11 Enjoyed one night stay
Enjoyed the one night stay. We stayed here because it had a shuttle service from the airport and there was an Avis/Dollar rental car service less than 1 mile from the hotel. Renting a car is cheaper outside of Boston Logan by several hundreds of dollars. We got to eat out in the Saugus area and then went to the Boston Children's Museum.
The room was comfy, and we stayed in 202 (2 rooms from the elevator) and didn't hear the elevator at all. The rooms are a bit tight since we have two small children but it offered two queen beds. It was modern and the shampoos and conditioners were great. The beds and pillows were great. Free Wi-Fi and shuttle drop off within 5 miles from the hotel plus airport pick-up / drop-off.
The staff were great from Kaine and Jessica (hotel staff) to Dave, Stavi, and Jesus (shuttle drivers). You can't compliment them enough as they were always there.
The breakfast is OK and comparable to other hotel chains. The 1 minute pancake machine was cool. Coffee was surprisingly good.
Overall, I would stay here again if needed. I recommend it.
August 4, 2014
Rated 5.0 out of 5.0 by Mr.X44 Excellent Stay
The staff were very helpful, friendly and professional. The shuttle service to the airport I would highly recommend. The were on timely in transporting us to and from the airport.
August 4, 2014
Rated 3.0 out of 5.0 by SimJim Good On The Way In - Not On The Way Out
Platinum member who has stayed here many times, but never used the airport shuttle. Was told at check-in that my early morning departure to the airport would include coffee and a breakfast to go even though I was leaving before breakfast was being offered. When I came down to the lobby around 3:50 AM I was told I could go get coffee, but no breakfast to go was offered. Perhaps because it was early in the morning both the guy at the front desk and the shuttle driver were a bit rude and brusque.
July 31, 2014
Rated 5.0 out of 5.0 by bockbaby Close to all the action
Excellent location with my early am flight! Everything you needed was very closely located to the hotel. The staff was excellent. Rooms are spacious.
July 31, 2014
Rated 3.0 out of 5.0 by Jan1213 Good hotel, Bad location!
Hotel is lovely! Good value for being close to downtown. Area around hotel is a little sketchy as it is in a business area. Very difficult getting in and out of the hotel as you have to get back on highway 1.I would choose a different hotel on my next trip to Boston.
July 31, 2014
Rated 5.0 out of 5.0 by Neha1 Overall Nice Quality Hotel
Hotel was nice and the staff very welcoming. I had only one problem that my room window faced car park and I couldn't draw the curtain. so I felt partially exposed to the noise level and to anyone who came to park their car during night time at hotel.
July 31, 2014
Rated 4.0 out of 5.0 by MD24 Great staff
Very helpful and professional staff--much appreciated.
July 29, 2014
Rated 5.0 out of 5.0 by endless vacation Lobster Roll and Clam CHOWDAHH
First time to Boston and after picking up our rental car at Logan airport made our way to Saugus Holiday Inn. We had one day to tour historical downtown Boston and helpful front desk suggested we take the FREE hotel shuttle to airport and take the train (2 stops) in to Boston and the same for return. PERFECT Morning breakfast was fresh and LOVED the automatic pancake machine.......need one of these at home! Plenty of shopping and restaurants a short drive away. Boston left a .....BOXXX around our HEARTAH
July 28, 2014
Rated 4.0 out of 5.0 by OnkelVeni Exploring Boston
Gutes Zimmer zu "fairen" Preis, Super Airport-Shuttle Service, sehr hilfsbereites Personal
July 23, 2014
Rated 5.0 out of 5.0 by Ed1951 Outstanding Service
The entire group of employees were extremely responsive to our needs. They went above and beyond our expectations. I would highly recommend this HIE.
July 22, 2014
Rated 5.0 out of 5.0 by fruitloop Great Service
Ludwig Ardon is super. He is always so helpful and knowledgeable.
July 22, 2014
Rated 5.0 out of 5.0 by Clochette Great hotel
good location. Friendly and attentive staff. Very clean. The pool was great for our kids. Excellent experience overall.
July 21, 2014
Rated 5.0 out of 5.0 by Ms J Great location; comfortable stay
I enjoy staying at the Holiday Inn Express in Saugus, MA each time I work in the area. I am warmly greeted by the staff and usually get a room on an upper level which is my preference. The halls are quiet and the bed is comfortable. Parking is convenient. There is even enclosed parking available during winter months.
I do look forward to BET being added to TV channel selections.
July 21, 2014
Rated 5.0 out of 5.0 by Grant65 Great Customer Service
The front desk staff at this property was first rate! If you need an extra pillow, they are right there. Directions to Boston - no problem. Need a ride to Logan airport? They will take you via their shuttle service. Sergio and Ludwing were outstanding! Thanks to them for always smiling and taking care of anything. They went the extra mile to make sure our stay was just right. They corrected minor issues with our room right away and were able to provide a firm pillow when those squishy pillows wouldn't do! (Hotels, please go back to regular foam pillows! These down impersonators squish around the bed or wrap around your face so you can't breathe!) The breakfast was hot and one of the best freebies I've encountered. They usually had scrambled eggs or these cheesy omelets and a choice between regular and turkey sausage patties. All of the items we sampled were fresh unlike some other hotels' continental fare. Unfortunately, the hallways are not air conditioned and the pool was not conveniently located - it was outdoor next to a noisy highway (although you can't hear much in the room.). But hey, you don't come to Boston to spend the day at the pool, so it serves its purpose for the summer months. Also, be aware of the traffic flow on Highway 1 as it does not allow left turns to keep the traffic flowing, and boy, does it! These issues were minor compared to the great service received! I would stay there again.
July 19, 2014
Rated 3.0 out of 5.0 by Rivanna too far from airport
The hotel is NOT "10 minutes from Logan Airport" -- depending on time of day it can be as much as 30 to 60 minutes. Beware!
July 17, 2014
Rated 5.0 out of 5.0 by Chosun1 Great place to park and fly
Stayed here twice in three weeks, flying out of Logan and returning. Excellent rate for two nights plus three weeks of parking. Excellent shuttle service. Excellent front desk staff. Breakfast was very good, but could have had more fresh fruit. Close to a variety of restaurants, especially the delicious Angela's Coal Fired Pizza. Will definitely stay here again when flying out of Boston.
July 16, 2014
Rated 3.0 out of 5.0 by Visitor from NZ Tips for a Best Stay
My tips for a better/best stay here:
(1) Request a room facing away from the highway (we were happy we did so)
(2) When the operator tells you on the phone that the shuttle will be there in15-20 minutes don't believe him/her. The first pickup was 24 minutes and the second pickup was at least 30 minutes.
(3) If you need fast and reliable WiFi, don't stay here. If you are already booked, best WiFi is in the common area downstairs, but usually noisy with TV, other guests, etc.
July 15, 2014
Rated 5.0 out of 5.0 by Tut Nut Very Comfortable Room with Great Staff
The cleanliness of the property combined with the friendliness of the entire staff Made our stay memorable.
July 14, 2014
Rated 4.0 out of 5.0 by CUGWA A decent stay
Not sure if this kind of review helps or hurts the hotel. But my stay was about par for the course for a Holiday Inn Express. Nothing outstanding, but nothing bad either. All in all average, but that is not bad in my book. I'll stay here again, and would recommend the hotel to others.
July 13, 2014
Rated 2.0 out of 5.0 by Pinmanjd1 Adequate
Staff was great, room felt old and bathroom fixtures were in disrepair, one towel was still wet. The fridge had old mystery bits inside. It takes a long time for the shuttle to pick up at the airport because it's pretty far away. But it was $50 less than staying at the hilton right at the airport so if the $ is important then this place is adequate. Next time I'll probably stay at the airport though.
July 11, 2014
Rated 3.0 out of 5.0 by jcpga Beware of the airport shuttle
We had trouble getting the shuttle at the airport. No one at the hotel could tell us where we HAD to be.
July 9, 2014
Rated 3.0 out of 5.0 by justbeaches Nicht gut erreichbar
Hotel liegt nördlich von Boston, an den südlichen Spuren einer stark befahrenen Schnellstraße. Von Boston kommend muss man am Hotel vorbei fahren, die nächste Ausfahrt nehmen, wieder auffahren in Richtung Süden und dann aufpassen, dass man die kleine Einfahrt neben einem mehrstöckigen Parkhaus findet. In der Dunkelheit und bei Starkregen nicht wünschenswert. Sehr dunkle Einrichtung - muss man mögen. Ebenso den freien Blick auf das Parkhaus gegenüber.
Parkplätze für IHG-Members in der Nähe waren praktisch, die Auffahrt vor dem Check-In fasst kaum ein Auto!
July 8, 2014
Rated 5.0 out of 5.0 by JBJB770 Excellent Customer Service with great rooms and beds
This location had excellent customer service. Sergio was very knowledgeable and was able to answer all of my questions. Sergio, as well as Jessica, gave fantastic customer service. I will definitely return to this location. The rooms were very clean and the beds were very comfortable. I have stayed at many Holiday Inn locations across the country and they have all been excellent. The beds are always very comfortable and the rooms very clean. I have not run in to bad service with the Holiday Inn establishment. My family and I stayed for 2 nights and we were very pleased with out stay.
July 7, 2014
Rated 5.0 out of 5.0 by monicalauren Able to relax in a confortable bed
Everything was very neat and tidy except for a long piece of hair sitting in the bathroom tub. House keeping need to be a little bit more conscientious about double checking the bath tub for past visitor's loose hairs.
July 5, 2014
Rated 4.0 out of 5.0 by chuckhodge Recommend this facility
If you are traveling via Logan International I would recommend this facility. I consider it to be above average as compared to other HI-Express hotels that I have stayed in over the years.
July 3, 2014
Rated 1.0 out of 5.0 by Light bulb How many Holiday Inn Employees does it take to change a lightbulb?
Can you believe there was no light over the sink. The sink was in the hallway as you walked into the room, not in the bath/toilet room.
We had an early meeting off sight early the next morning. Results - My wife couldn't get her contacts in and I cut myself shaving!
We called 4 times. They said they would get someone there immediately the first 3 times. The 4th time (after 9 PM) they told us that it would take someone 45 minutes to come in to change the bulb.
We tried moving lamps around (putting one on the office chair but the area was too narrow and chair was too low). You can bet I took pictures of the bloody towel.
June 30, 2014
Rated 1.0 out of 5.0 by SpeedyChuck Not an "Airport" hotel
The facility itself is more than adequate and met the level of quality I expect in a Holiday Inn Express. However, it presents itself as an "Airport" hotel which offers free van service to and from Logan and the nearest metro station which is also at the airport. The trip itself is at least 20 minutes and the wait at either end averaged 20 minutes. It once took over 90 minutes between the phoned request at the airport and arrival at the Inn. We lost far too much of our limited time in Boston to the van issues. Their excuse was "traffic". Fine, but don't call yourself an airport hotel.
June 30, 2014
Rated 5.0 out of 5.0 by Joe H Appreciate Rewards Members
Kudos to Dominic - my 2nd stay at this property, and this HIE makes the best effort (by far) to recognize IHG Rewards Club Members!
Great Job, Thanks to Dominic and the rest of the Staff!
June 24, 2014