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Rated 4.1 out of 5 by 223 reviewers.
Rated 5.0 out of 5.0 by Friendly staff and great stay! We booked here to come from Florida to visit family, we arrived a little early and they checked us in with no problem. Staff was very friendly, informed us of local places to go to eat, and provided us with all the information we could need. Had breakfast every morning, big selection to choose from, nice comfortable area. The room was clean, bed comfortable, definetly will stay again on future trips. September 12, 2014
Rated 3.0 out of 5.0 by Saugus Normally my stays at Saugus are excellent. This stay I experienced issues with the water quality. There was no hot water and when I advised the front desk I was told they would have it in 10-15 minutes. September 10, 2014
Rated 5.0 out of 5.0 by Great place to stay at This Holiday Inn is a great place to stay at. I would recommend this site to everyone. All of the staff is very courteous and attentive specially during breakfast they would ask you if you need anything else, always with a great smile. September 9, 2014
Rated 5.0 out of 5.0 by Nice overnight stay Our stay was expensive because of the Labor Day holiday, but our room was clean, comfortable,and quiet. Easy to park, check in and check out. Completely satisfied. We didn't use the outdoor pool, but, if we were staying with our grandson, we probaby would have. September 9, 2014
Rated 4.0 out of 5.0 by Close to the airport The hotel was fine - comfy beds and convenient shuttle. Would not have booked if we knew that there were no restaurants close enough to walk to. September 8, 2014
Rated 3.0 out of 5.0 by One night layover Returning to USA from a 2 week visit. Used the hotel to get a connecting flight in the morning. Shuttle service in the morning was very prompt September 4, 2014
Rated 5.0 out of 5.0 by great hotel for the price Short visit but I had no problems very comfortable and clean September 3, 2014
Rated 3.0 out of 5.0 by staff could care less Checked in after a LONG drive. Asked clerk if I could get a bottle of water since I'm a Gold Card member. He said; "I'm to busy for that right now". #arrogant Dining room is packed the next morning. People waiting in line for hot food. Doesn't the management see that the hotel is full and there MIGHT be a breakfast crowd? #poor planning August 30, 2014
Rated 4.0 out of 5.0 by Long way from the airport if you need to get there This is an OK place to stay, but a LONG way from the airport if you need to be there really early or need to come in late at night. I honestly don't know why they call it an "airport hotel" except that they do have a shuttle. Like most of the motels in the area, it is overpriced, esp. for an HI Express. Breakfast was average at best. Hockey puck sausage, cold biscuits....etc..... If you are heading north on US 1 it is not easy to get to (if you are driving). On the plus side, the rooms are very nice and clean. August 29, 2014
Rated 4.0 out of 5.0 by convenient to airport stayed close to the airport to catch an early flight. Everything went perfect. Nice having the printer and internet access available for checkin and boarding passes. August 28, 2014
Rated 5.0 out of 5.0 by I love this place The comfort inn Peabody ma has excellent. customer service and always smells very nice. I absolutely love the back where the indoor pool is it is very beautiful and cozy. I would def stay here agian I love it August 26, 2014
Rated 4.0 out of 5.0 by Relaxing after a long flight We arrived from Dubai for a one night rest before travelling onwards for a short holiday. The hotel is located close to the airport but traffic means it can take a while to get there. I estimate it took around 35 minutes to reach the hotel but only 20 on our return. The hotel is a little old but the rooms are a good size and very comfortable. The staff were excellent, very helpful and attentive. The breakfast was really good, usual US fare but tasty and hot. They also have a fresh pancake making machine, first time I saw one of those. All in all an enjoyable relaxing stay. August 24, 2014
Rated 5.0 out of 5.0 by Overall experience We loved the hotel with its comfie beds, cleanliness, wonderful breakfast, friendly staff, efficient shuttle, and wonderful pillows. The staff was very accommodating with all the extras which were offered. We've stayed in MANY hotels, and this was very comfortable and also a great value! August 21, 2014
Rated 4.0 out of 5.0 by Locations, Saugus Have stayed there several time and am booked already for future. Want to stay at 185 Brainard Rd Hartford, CT but you dropped it as a HI. August 21, 2014
Rated 3.0 out of 5.0 by Hotel was adequate Adequate. Parking area dark and did not feel safe. Men were wandering about late at night smoking, etc. outside. Bedding was okay, but too small and slipped off the mattress. Towels were ragged. It was fine, nothing to brag about but adequate. August 21, 2014
Rated 5.0 out of 5.0 by Excellent stay The staff and shuttle service we very good. We enjoyed are stay and certainly would return. August 21, 2014
Rated 5.0 out of 5.0 by Not really an Airport Hotel. It was disappointing to know how far the hotel really is from the airport. I would not consider it an Airport Hotel. August 20, 2014
Rated 5.0 out of 5.0 by Pricey for location, but a nice last minute stay We had to make this reservation last minute due to a missed flight. Stay were VERY accomodating, especially the front desk staff! They not only gave us an early check-in, but advised us where we could order pizza AND beer from a delivery Pizza place! This came in very handy as we had no car, and there is NOTHING around this hotel within walking distance for dinner or lunch options. The only disapointing thing at breakfast was the lack of gravy for the bisquits we have come to enjoy at the HIE locations. Great overall stay though! August 19, 2014
Rated 5.0 out of 5.0 by Clean comfortable A bit pricy. Still would stay again. Only stayed for one night. So I did not use the pool or fitness center. August 18, 2014
Rated 5.0 out of 5.0 by Great service comfortable The hotel staff was very friendly and helpful. The rooms were clean and the grounds of the hotel were neat and well organized. The morning shuttle driver was exceptional and handled the heavy traffic very professionally. The only suggestion for improvment is that during our evening shuttle ride from the air port to the hotel the driver was constently on the phone speaking in a foreign language and we thought it was rude. August 15, 2014
Rated 5.0 out of 5.0 by great service Loved the convenient and free shuttle. Prompt and courteous. front desk person was quick, helpful, and smiling (Jessica) felt like she was glad to be at work at happy that I stayed at the hotel. Morning breakfast attendant was working hard and keep everything fresh and filled. August 14, 2014
Rated 5.0 out of 5.0 by never posted name on welcome board! desk never posted name on welcome board! mentioned it a few times but never saw it posted? other than that, great stay. August 13, 2014
Rated 5.0 out of 5.0 by Luke Great place to stay Nice location and staff.. Very close to Boston plus airport shuttle Nice rooms too August 12, 2014
Rated 5.0 out of 5.0 by Great choice for overnight cruise stay We were going on a cruise from Boston and needed a place to park our car for the week. The shuttle service was only to the airport but you can take the bus from there to the cruiseport very easily if you are not carrying too much luggage. The shuttle from the hotel and back was very prompt and we did not wait long to be picked up after the cruise. The hotel also provided shuttle to the subway. The hotel is clean, room and bed was comfortable and the breakfast had lots of choice. We would stay here again. August 12, 2014
Rated 5.0 out of 5.0 by Good launching site for the North Shore Convenient shuttle service and outstanding staff combine to make this an ideal place for North Shore access. August 12, 2014
Rated 4.0 out of 5.0 by Nice Room Very comfortable room. Not the best location. Needs better access to road entry. August 10, 2014
Rated 5.0 out of 5.0 by Great hotel, great location, great staff...... Very happy with our stay as a family. Room was nice, I was able to print boarding passes the night before our flight, breakfast was a great way to start the day. August 7, 2014
Rated 2.0 out of 5.0 by Bad stay at the Holiday Inn Express Saugus The hotel is quite a distance from the airport and the shuttle only runs once an hour. We arrived very late at night and were told we'd have to wait 45 minutes at the airport before the shuttle came. After two calls to the manager on duty, we got the hotel to arrange for a cab ride. It was a long ride. Arriving at the hotel, the check in process took longer than necessary. When we got up to the room and opened the sofa bed, the linens were clearly used and left over from the last guest. We had to request new linens, which were given to us in a messy pile (unclear if they were clean). Ended up sleeping on top of the couch. Very disappointing stay. Would not stay here again. August 5, 2014
Rated 5.0 out of 5.0 by Enjoyed one night stay Enjoyed the one night stay. We stayed here because it had a shuttle service from the airport and there was an Avis/Dollar rental car service less than 1 mile from the hotel. Renting a car is cheaper outside of Boston Logan by several hundreds of dollars. We got to eat out in the Saugus area and then went to the Boston Children's Museum. The room was comfy, and we stayed in 202 (2 rooms from the elevator) and didn't hear the elevator at all. The rooms are a bit tight since we have two small children but it offered two queen beds. It was modern and the shampoos and conditioners were great. The beds and pillows were great. Free Wi-Fi and shuttle drop off within 5 miles from the hotel plus airport pick-up / drop-off. The staff were great from Kaine and Jessica (hotel staff) to Dave, Stavi, and Jesus (shuttle drivers). You can't compliment them enough as they were always there. The breakfast is OK and comparable to other hotel chains. The 1 minute pancake machine was cool. Coffee was surprisingly good. Overall, I would stay here again if needed. I recommend it. August 4, 2014
Rated 5.0 out of 5.0 by Excellent Stay The staff were very helpful, friendly and professional. The shuttle service to the airport I would highly recommend. The were on timely in transporting us to and from the airport. August 4, 2014
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