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Rated 4.5 out of 5 by 84 reviewers.
Rated 4.0 out of 5.0 by Old airconditioners/where was housekeeping? I stay here every few months as I come to town quite often. The facility is neat, clean and the staff are friendly. However, the air conditioners are getting old and make rattling and other odd noises at times, it is also not clear how some of them should be controlled. During my last stay it was 9:30 am. and I was told I had to go down to the desk to get clean towels as there was NO housekeeping in yet! Why are there not at least two people on duty at all times? And why was housekeeping not there? I also might recommend to the hotel owners that they strongly encourage someone to put a restaurant in the spot where the McDonalds stood on the same driveway until a few months ago. It was so easy to just walk down there a 100 yards (if that) to get lunch, dinner or a quick snack. October 24, 2013
Rated 5.0 out of 5.0 by always satisfied we have stayed here several times. it is our hotel of choice when we just want a weekend away. the staff are always friendly, the rooms are clean and the beds are comfortable. we have never had a bad experience here October 24, 2013
Rated 4.0 out of 5.0 by Toilet Paper The tp at the Michigan rest areas is of better quality! Otherwise a good value. October 22, 2013
Rated 5.0 out of 5.0 by Could use more relaxation space Overall the hotel is nice, clean and quiet. The pool area is small and the hot tub is right on top of the pool so not relaxing when kids are in the pool splashing. They had the computers up on a ledge. I did not use them but noticed a shorter gentleman almost standing on tiptoe to use them. October 16, 2013
Rated 5.0 out of 5.0 by Welcoming and very accomodating. The staff were all very friendly and happy to accommodate our request. Very nice hotel. October 15, 2013
Rated 4.0 out of 5.0 by Nice Hotel but very remote Only place within walking distance was a gas station October 7, 2013
Rated 3.0 out of 5.0 by Business and Leisure Hotel is in a convenient location. The rates are good. The suite was comfortable 2 room. Unfortunately, the pool was too cold (a problem with Holiday Inn Express hotels) to enjoy. We were there 5 days and no one used the pool. The rooms still had food in the refrigerator and the bathroom floors were dirty. The second day the rooms were partially cleaned and all the trash was left. The inner door locked with children on one side and adults one the other. The desk person was very good about bringing up her tool to unlock the door - then found out the security lock had been changed and the tool no longer worked. We finally got the inner door unlocked by sliding card. We did enjoy our stay, but the hotel needs to improve their cleaning of rooms and it would have been nice, with two kids, to use the pool. I would stay again for business. September 30, 2013
Rated 5.0 out of 5.0 by Super Breakfasts Visiting LSSU for the weekend. Had a great trip to the Soo. Room was very nice and hotel is very accessible to the school. The breakfast was just right--hit the spot. September 25, 2013
Rated 3.0 out of 5.0 by Nice room, but dirty Stayed at this hotel for two nights. The bathroom had dirt behind the toilet and around the base. The dresser had not been dusted. And when we returned to the hotel for the second nights stay, saw the beds were not even made; the sheets were just pulled up, all bunched up. Was disappointed in the maid service. Hotel has a great location but they need to step up on the up keep of the rooms. September 24, 2013
Rated 5.0 out of 5.0 by Great place to stay! This is a great place to stay. Convenient location. Close to lots of places in the UP! Lots of great things to do within a few minutes of the hotel. Staff was great! I highly recommend this location! September 21, 2013
Rated 5.0 out of 5.0 by Excellent front desk staff! The front desk staff are very friendly, helpful, and demonstrate excellent customer service. Special kudos forKim and Collin!!! September 21, 2013
Rated 5.0 out of 5.0 by The best Great location, clean, quiet, friendly staff. Breakfast in the morning and cookies in the evening what more could ask for! My son and I stayed here while looking at LSSU, being 5000 miles away from home this place hit the spot. Will definitely stay again if son decides go to the school there. September 20, 2013
Rated 5.0 out of 5.0 by great service Location of hotel was close to restaurants and events. Very nice room and good breakfast. September 5, 2013
Rated 5.0 out of 5.0 by We were very impressed with our 2 room suite. This was a very comfortable 2 room suite. There were 3 of us so we had plenty of room and it was especially nice because we had 2 separate bathrooms. Room was clean and we had a nice view as well. The staff was excellent - very helpful. September 5, 2013
Rated 5.0 out of 5.0 by Nice Hotel We had a great view from the 5th floor north side of building. September 2, 2013
Rated 5.0 out of 5.0 by Great accomadations Excellent place to stay, would highly recommend. Very nice atmosphere. September 1, 2013
Rated 5.0 out of 5.0 by LOVE IT This is our 3rd stay and was as wonderful as ever. The breakfast is the best! The manager and staff are great. We will always make this our place to stay up north! August 28, 2013
Rated 5.0 out of 5.0 by The place to stay in Sault Ste. Marie Very nice hotel close to freeway and area attractions and university. They also have pet freindly rooms available if you need to travel with your pet. Best breakfast of our vacation. August 24, 2013
Rated 5.0 out of 5.0 by Friendly staff and great breakfast! We really enjoyed our stay. The staff is very friendly and efficient. The rooms were very clean. The breakfast was great! We stayed here on three different occasions while our son checked out Lake Superior State University. He is now a student at LSSU so we will definitely book future stays here when we come to visit him. It is conveniently located near the LSSU campus, the Soo Locks, downtown area, and restaurants. August 24, 2013
Rated 5.0 out of 5.0 by Comfortable and relaxing This location proved to be clean and comfortable. All of the staff members we encountered were pleasant and friendly. The bedding was premium and comfy. The breakfast choices were very tasty and very much a value added to this location. The fresh cookies available in the lobby in the evening were a nice touch. We had an excellent stay. August 23, 2013
Rated 5.0 out of 5.0 by Wonderful Week Staff provided services above and beyond our expectations. We want to say a big Thank You to each member of a great team. August 21, 2013
Rated 4.0 out of 5.0 by Good choice for clean modern hotel Don't waste your money staying at one of the no name overpriced hotels downtown near the park. They are old and not worth the money. Holiday Inn Express is 5 minutes from downtown, very clean and comfortable. Still a bit overpriced for the quality, but you get that in a tourist town. Staff was friendly, breakfast was very good, and the room met Holiday Inn Express expectations. August 20, 2013
Rated 5.0 out of 5.0 by Sault desk personnel I really appreciate the friendliness of the front desk personnel! Always receptive to needs and with excellent attitudes. I would like to especially recognize Kim for her assistance, friendliness, and good attitude! August 18, 2013
Rated 5.0 out of 5.0 by Wonderful stay Used 2 nights free for our stay with my reward points. We were upgraded to an Executive Suite without even asking. Check in person was wonderful...very cheerful....gave us all the information I needed and our bag with 2 waters...chips and mints for being a Platinum elite member. Everything was wonderful til check out. We had to wait about 10 minutes because the older gentleman that was suppose to be working the desk was helping the breakfast people area. When he finally did come to help us we were second in line to check out...he did give us an apology. I proceeded to tell him what a wonderful room they put us in and could he tell me how much that room would cost me if I was paying because I liked the room so much that I would like to stay in it on return visits. He told me he could not give me that information. Which I thought was rude. So when I got home and got my computer out I looked on your site and got that information. Also when I told him we liked that room so much and it was given to us for 2 free nights...he looked at us as if he was shocked we were assigned that room. He said you should like it. He was just rude. Especially when a guy from the breakfast area came up and told him he put the apple juice in the orange juice section. He got really flustered...He was just rude. August 17, 2013
Rated 4.0 out of 5.0 by nice & very accessible this is a nice hotel, and it is very accessible. it's right by 75, so it's easy to get in and out, and it's close to downtown. just a few minutes from the locks. August 15, 2013
Rated 5.0 out of 5.0 by Top Notch This hotel is extremely clean, comfortable, quiet and convenient. Easy off and on the interstate and located close to the locks and eating. August 14, 2013
Rated 5.0 out of 5.0 by Great location, helpful staff Everything clean and well-maintained. Staff very helpful with questions (and with directions to keep us from getting lost!). Great location right off of highway and near Lake Superior State campus. Very close to downtown, as well. August 14, 2013
Rated 5.0 out of 5.0 by Great Stay We stay here twice a year en route to Canada. Rooms were clean & staff was courteous & accommodating Breakfast this year was expanded with more choices. No complaints ! August 12, 2013
Rated 5.0 out of 5.0 by Morgan Family Reunion Great, marvelous, friendly, enjoying, truly a happy place for our Morgan family reunion! Thanks to the staff all our needs were met! August 10, 2013
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