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Rated 4.6 out of 5 by 228 reviewers.
Rated 5.0 out of 5.0 by Warm and helpful staff I had stayed here once before and wished to stay here again. The staff was very helpful and friendly from the reservation to checkout. It is so nice to see such wonderful customer service. Thank you. June 16, 2014
Rated 4.0 out of 5.0 by Barrior Free Facility -Clean-Comfortable-Relaxng Nice facility with friendly staff. I was very impressed with the adaptable lift for physically disabled individuals. June 13, 2014
Rated 5.0 out of 5.0 by Comfortable bed, good T.V. cannnels great service Great place to stay comfortable beds, quiet and very helpful staff. Great breakfast, June 13, 2014
Rated 5.0 out of 5.0 by Excellent Facility Stayed 2 nights and enjoyed visit. Good location as close to bridge to Canada. Needed a carton of milk one evening for meds and staff gave me one from breakfast fridge. Staff were friendly and house keeping was excellent. Great breakfast. May 31, 2014
Rated 4.0 out of 5.0 by Comfortable, clean, and convenient The hotel was clean and comfortable. I have begun to be a fan of the Holiday Inn Expresses. But the breakfasts could use an upgrade. May 17, 2014
Rated 4.0 out of 5.0 by Trip to Grad Good , clean, reasonably priced accommodation we have grown to expect with Holiday Inn Express. You always know what you'll get. HIE should try to improve their breakfasts. Plastic cheese omlettes etc don;t really cut it. Other than that, we go for the excellent service and clean, comfortable rooms. May 9, 2014
Rated 5.0 out of 5.0 by PREFERRED HOTEL HERE We always stay at this hotel when we pass through Sault Set Marie. It is handy as we head west or east and is much better than the choices on the Canadian side. It is clean, comfortable and the staff are always friendly. Restaurants are handy. We will continue to stay here as we travel! April 25, 2014
Rated 4.0 out of 5.0 by Definitely needs a little TLC I am Priority Club member and so I do frequently chose the Holiday Inns as I travel. This particular HIE is conveniently located to where I do business in Sault Ste. Marie; however, the attached evidence of disrepair has been the norm since I started staying there 2 years ago. Either I happen to stay in the exact same room every time when the ceiling tiles just happen to be out; or there are some needed upgrades at this location. Upon check-in there was no acknowledgement of being IHG Rewards Club member as well. I'll stay here again, but it would sure be nice to see these thing addressed by the next time. April 20, 2014
Rated 5.0 out of 5.0 by Quiet friendly atmosphere Best hotel in Sault Ste Marie hands down! Makes you feel like you're at home... April 9, 2014
Rated 5.0 out of 5.0 by Very nice! All staff were extremely helpful and friendly! I would highly recommend this property! Great breakfast!:) April 9, 2014
Rated 5.0 out of 5.0 by Very pleased with the accommodations I was very pleased with the quality of the hotel and room. My room was very clean and comfortable. The decor was up-to-date, the bed was just right and the showerhead was fabulous. Best showerhead I've ever experienced in a hotel. The cost was very reasonable. I definitely would recommend this hotel to others looking for a very nice place to stay, at a reasonable cost. March 30, 2014
Rated 5.0 out of 5.0 by Very Nice Property In Excellent Location Very Nice Property In Excellent Location. Very good value for business or leisure. Well trained staff and nice rooms. March 22, 2014
Rated 4.0 out of 5.0 by Perfect location and excellent staff My husband and I were very impressed with the friendliness and courtesy of all the staff during our stay. They helped us find local places we needed to go to by giving us maps and directions. We were even offered cookies in the evening for a treat and we received a free newspaper each morning. Breakfast selection was great!! Our room was on the fourth floor and quite comfortable. It met all our needs for our stay. The pool temperature was a bit on the cool side, but we did enjoy the hot tub. I would recommend this place to friends and family. March 15, 2014
Rated 5.0 out of 5.0 by GREAT customer service We loved the wonderful way the employees made us feel like we were special guests, always asking if there was anything we needed or they could do for us. The employee that we felt went over and above anyone else was Kim. When family arrived she brought out cookies for us all, she turned on the fireplace for us to enjoy and when it wasn't on she asked if we wanted the fireplace on. When we were going out she asked if we needed directions to places to eat or to things to do in area. She above other staff continually inquired if there was anything she could do for us. She knew we came from Florida for a family wedding and wanted us to be comfortable, happy with the hotel choice and WARM! The most impressive thing she did was, when we called for a 3:00 am wake up call for the morning we were leaving she asked if we'd like any breakfast before we leave or hot cinnamon rolls and coffee to go! We have never had that offered before and we have traveled and stayed at hotels for over 20 years. She is a gem of an employee. Wish all our hotel says over the years could have been made so pleasant . We thank you and our family that stayed there for their son's wedding does too. We recommend this hotel to anyone staying in this area. March 10, 2014
Rated 5.0 out of 5.0 by Hockey Weekend in the North Country Enjoyed my stay and hotel located right next to the sporting event venue that I attended. My room was very comfortable and enjoyed the in room whirlpool. Breakfast was good but wish hours were extended later on weekend. Will definitely plan another trip here next winter. March 8, 2014
Rated 5.0 out of 5.0 by Holiday Inn Sault Ste Marie Best place to stay in the Soo! Best place to stay in the Soo! Best place to stay in the Soo! March 8, 2014
Rated 3.0 out of 5.0 by Great accomodations, but the internet is slow I have to be up in this region for months at a time & the slow and unreliable internet connection makes it impossible to get any work done, or even enjoy a netflix movie to help unwind at the end of the day. I would hope that Holiday Inn would invest into resolving this issue before i find a new hotel to stay at with a faster and more reliable internet connection for the duration of my time here in the Sault Thank you February 16, 2014
Rated 4.0 out of 5.0 by Great Hotel Great hotel righr next to the university. Friendly helpfull staff. Clean rooms. Would recommend to others. Only problem I had was the internet. Had a very hard time connecting & staying connected. I don't know if it being -14 outside had anything to do with it. January 20, 2014
Rated 5.0 out of 5.0 by Great hotel Great hotel. Clean comfortable, good service, good food. Fastest checkin that I have ever had. December 9, 2013
Rated 4.0 out of 5.0 by Nice And Clean Nice and Clean. Nice lobby. Room are clean but simple. December 4, 2013
Rated 4.0 out of 5.0 by Service Staff was very helpful and went out of their way to make me comfortable during an extended stay. Thye made the experience of staying in a hotel while waiting for a more permanent move during a job change bearable. I can't say enough about the LSSU college student Tessa who works the front desk evenings. She is dedicated and a great employee. You should be proud of her. November 22, 2013
Rated 5.0 out of 5.0 by Great place to stay!!!! Great hotel for the price. Clean, comfortable, and a great staff. Will stay there again when I am in the area. November 20, 2013
Rated 5.0 out of 5.0 by Consistently Excellent We have stayed here several times in the past year while our son visited, decided to attend, and then moved in to Lake Superior State University. Service is consistently excellent, the rooms are always clean, the beds are very comfortable and the breakfast is always delicious. We will be making many more trips to Sault Ste Marie over the next few years to visit our son and we definitely know where we will be staying. November 14, 2013
Rated 4.0 out of 5.0 by Relax and enjoy Good cookies to welcome you, rooms are comfortable and the price was right, staff was helpful. October 25, 2013
Rated 4.0 out of 5.0 by Old airconditioners/where was housekeeping? I stay here every few months as I come to town quite often. The facility is neat, clean and the staff are friendly. However, the air conditioners are getting old and make rattling and other odd noises at times, it is also not clear how some of them should be controlled. During my last stay it was 9:30 am. and I was told I had to go down to the desk to get clean towels as there was NO housekeeping in yet! Why are there not at least two people on duty at all times? And why was housekeeping not there? I also might recommend to the hotel owners that they strongly encourage someone to put a restaurant in the spot where the McDonalds stood on the same driveway until a few months ago. It was so easy to just walk down there a 100 yards (if that) to get lunch, dinner or a quick snack. October 24, 2013
Rated 5.0 out of 5.0 by always satisfied we have stayed here several times. it is our hotel of choice when we just want a weekend away. the staff are always friendly, the rooms are clean and the beds are comfortable. we have never had a bad experience here October 24, 2013
Rated 4.0 out of 5.0 by Toilet Paper The tp at the Michigan rest areas is of better quality! Otherwise a good value. October 22, 2013
Rated 5.0 out of 5.0 by Could use more relaxation space Overall the hotel is nice, clean and quiet. The pool area is small and the hot tub is right on top of the pool so not relaxing when kids are in the pool splashing. They had the computers up on a ledge. I did not use them but noticed a shorter gentleman almost standing on tiptoe to use them. October 16, 2013
Rated 5.0 out of 5.0 by Welcoming and very accomodating. The staff were all very friendly and happy to accommodate our request. Very nice hotel. October 15, 2013
Rated 4.0 out of 5.0 by Nice Hotel but very remote Only place within walking distance was a gas station October 7, 2013
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