Rated 4.6 out of 5 by 268
Rated 5.0 out of 5.0 by Donald99 Large chain hotel with the small personal touches.
Our stay could not have been more accommodating. We were allowed an early check-in, the staff was very helpful in every situation from area information to room supplies and great breakfast service. The room was very comfortable, clean, and had all the right small personal touches. Would definitely stay again and recommend.
April 22, 2015
Rated 5.0 out of 5.0 by 5754 Thank you for a lovely stay.
We arrived a little early to find that our room was ready for us. After sitting in the car for 7 hours, it was a relief to be able to lay down. The staff at Sault Ste Marie are all kind and considerate. When I approached the cleaning staff on the second day to inform them that we didn't need the room cleaned, they were surprised and concerned. "Are you sure?" they asked. "Can we do anything for you?" "What ever you need, just ask, it is not a problem." How nice to see them want to make our stay comfortable. Thank you again.
April 21, 2015
Rated 5.0 out of 5.0 by speedbump better than other holiday inn express motels
Happy with our little dog
Jacuzzi room surprise
Extended checkout time
Map of places to eat ready for us
April 20, 2015
Rated 5.0 out of 5.0 by drshary comfortable bed and great service
I ended up catching a cold and the front desk staff helped me find a pharmacy that my doctor could call in a prescription and also led me to a restaurant that had many homemade soup choices.
April 19, 2015
Rated 3.0 out of 5.0 by yosemite40 Not happy
Our plans changed and we tried to switch our reservation to another Holiday Inn instead of Sault Ste. Marie but they would not help us adjust our travel plans. We decided to use one of your competitors for the remaining stays on our trip. We will use the competitor in the future...The loyalty that we have shown to your brand should have made you more willing to accommodate our needs now you will not have that option.
April 17, 2015
Rated 5.0 out of 5.0 by Knee High Great Desk Staff and Housekeeping Staff
The desk staff was always ready to answer any and all concerns that would affect our stay.
Housekeeping was always ready to do all in their power to make our room the best part of our stay.
The breakfast was the best that my wife and myself have had at any motels that we have stayed at and we have stayed at many over the years.
April 16, 2015
Rated 5.0 out of 5.0 by soproudmom Great service, friendly staff and great location.
We have been coming up to the Holiday Inn Express in Sault Ste. Marie for the last 3 years while our son is a student at Lake Superior State University. The hotel is right across the street from the campus. It is the only hotel so close to campus. Besides the great location, the staff is always so friendly. All the people from the cleaning staff to the staff at the from desk are great, but the staff that run the morning buffet both during the week and weekend are exceptional and so friendly. The daily breakfast is wonderful with a wide variety of hot and cold things to eat. We love Holiday Inn Express because they have such a great breakfast which is included with your stay. This hotel has a great pool, water warm not cold and a nice big sized hot tub. The rooms are good sized, have microwaves and a mini refigerator in them. The beds are semi firm with both soft and firm pillows. We never stay anywhere else when visiting a few times a year in the Soo. It might be a little more expensive then other hotels/motels in the Soo but the quality of your stay is well worth it. Book early because these rooms do go very fast especially when there is any events going on in the Soo or at the university.
April 11, 2015
Rated 4.0 out of 5.0 by atc1 Friendly Staff
Stayed for 9 nights, staff very friendly and helpful! Special mention to Front Desk Staff Wendy and Cindy!
Rooms are clean, well furnished, beds very comfortable!
One problem I had, not being an early riser, I left the room a few days between 12:30 and 1:00 pm and my room was not cleaned. I brought it to the attention of housekeeping staff, very apologetic and had no problems after that. A check and balance system seems to be required or notification to the guest as to why it was not done.
It is an excellent place to stay!
April 8, 2015