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Rated 4.6 out of 5 by 199 reviewers.
Rated 5.0 out of 5.0 by Clean and comfortable Hotel was clean and service was excellent! I recommend this hotel for business and leisure purposes October 16, 2014
Rated 4.0 out of 5.0 by Comfortable bed and Quiet We were able to access everything we wanted ,shopping Entertainment and dining in little time by walking and the room was very comfortable and clean,breakfast was hot and well stocked by the hotel staff . October 16, 2014
Rated 4.0 out of 5.0 by Good hotel Great location to tour train station and city center shopping mall. good breakfast and friendly staff. October 15, 2014
Rated 4.0 out of 5.0 by Comfortable rooms, downtown location As a repeat customer at this location, I find the service consistent, which I appreciate. Staff have always been friendly and helpful. Looking forward to the new elevator! October 13, 2014
Rated 5.0 out of 5.0 by Vacation Trip We had a most enjoyable stay. A very relaxing atmosphere where we were able to get refreshed from traveling during our vacation. The hotel has a very exciting atmosphere about it. October 13, 2014
Rated 4.0 out of 5.0 by Nicely remodeled This HIexpress is right in the heart of the bay area so you can easily walk to the train station if you are going on the Canyon trip. There is also a mall directly across the street. Our room was clean and comfortable. The beds are great, pillows and quality sheets. The TV is also nice and the heating system works well and is not noisy as some are. Bathroom was very modern and comfortable with a nice shower. The only reason I gave 4 instead of 5 stars was the breakfast. The first day, all the train travelers were there early and seating was quite limited. The next day, we came later and were very disappointed to see food dropped all over the floor, coffee spilled, no milk for coffee and many items missing! There was about 15 minutes left to breakfast timing when some employees came in to do some counter and floor cleanup and refill cereal, milk, hot water, etc. This should have been done constantly to keep the area clean and filled for later guests. Other than that, this hotel is nicely located to walk to restaurants on Queen Street as well for dinner. I would recommend it but hope they do a better job in the dining area. October 11, 2014
Rated 5.0 out of 5.0 by Clean and comfortable room Room was fresh and clean. Great shower with really non-slip floors and bars to hold on to. Climate control excellent and very quiet. Comfortable bed. Great hot breakfast. Good food and good coffee. October 10, 2014
Rated 5.0 out of 5.0 by Sault Ste Marie - Oct 1 We enjoyed our stary. This is one of the nicest holets that we have stayed at the the last two years. October 8, 2014
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