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Rated 4.6 out of 5 by 197 reviewers.
Rated 4.0 out of 5.0 by Good hotel Great location to tour train station and city center shopping mall. good breakfast and friendly staff. October 15, 2014
Rated 4.0 out of 5.0 by Comfortable rooms, downtown location As a repeat customer at this location, I find the service consistent, which I appreciate. Staff have always been friendly and helpful. Looking forward to the new elevator! October 13, 2014
Rated 5.0 out of 5.0 by Vacation Trip We had a most enjoyable stay. A very relaxing atmosphere where we were able to get refreshed from traveling during our vacation. The hotel has a very exciting atmosphere about it. October 13, 2014
Rated 4.0 out of 5.0 by Nicely remodeled This HIexpress is right in the heart of the bay area so you can easily walk to the train station if you are going on the Canyon trip. There is also a mall directly across the street. Our room was clean and comfortable. The beds are great, pillows and quality sheets. The TV is also nice and the heating system works well and is not noisy as some are. Bathroom was very modern and comfortable with a nice shower. The only reason I gave 4 instead of 5 stars was the breakfast. The first day, all the train travelers were there early and seating was quite limited. The next day, we came later and were very disappointed to see food dropped all over the floor, coffee spilled, no milk for coffee and many items missing! There was about 15 minutes left to breakfast timing when some employees came in to do some counter and floor cleanup and refill cereal, milk, hot water, etc. This should have been done constantly to keep the area clean and filled for later guests. Other than that, this hotel is nicely located to walk to restaurants on Queen Street as well for dinner. I would recommend it but hope they do a better job in the dining area. October 11, 2014
Rated 5.0 out of 5.0 by Clean and comfortable room Room was fresh and clean. Great shower with really non-slip floors and bars to hold on to. Climate control excellent and very quiet. Comfortable bed. Great hot breakfast. Good food and good coffee. October 10, 2014
Rated 5.0 out of 5.0 by Sault Ste Marie - Oct 1 We enjoyed our stary. This is one of the nicest holets that we have stayed at the the last two years. October 8, 2014
Rated 5.0 out of 5.0 by Excellent service; great location; fine accommodation. Hotel staff went out of their way to rectify a booking problem which was no fault of HIE. October 7, 2014
Rated 5.0 out of 5.0 by friendly staff everyone was pleasant at the front desk and helpful in assisting in things for us to do, or recommend. Always had a smile everytime you walked by. Food was good with a variety to chose from. October 4, 2014
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