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Rated 4.6 out of 5 by 158 reviewers.
Rated 4.0 out of 5.0 by Another good stay Always enjoy staying at a Holiday Inn. Love that breakfast is included. Nice new, clean, quiet hotel with a very nice pool area. August 19, 2014
Rated 4.0 out of 5.0 by Clean room, good breakfast choices, helpful staff Probably would return to this hotel on any subsequent visit to Sault Ste. Marie. August 18, 2014
Rated 3.0 out of 5.0 by Solidly average This is a cut-and-paste of what I provided to a Holiday Inn Express' survey: 1.) The staff were *reasonably* friendly, and *reasonably* attentive. There was one instance where my group asked the front desk staff if they could refill the coffee urns in the kitchen area. The staff, who were checking in guests at that moment, indicated that they would tend to it once they had finished. After 40 minutes or so, we had to leave. The staff were not busy at that point, and the coffee was never refilled. 2.) The plastic utensils in the kitchen area are provided in containers with the food end sticking up. This is not a sanitary way to provide utensils, as it virtually assures that the portion that touches your food and enters your mouth has been touched by literally dozens of people. 3.) I was surprised to discover that no microwave oven is provided in the kitchen area. I do not recall ever staying at a hotel that does not provide this most basic of amenities. Even the cheapest, lowest-end, 1-star hotels have always provided them, in my experience. 4.) Although the bathroom in our room contained a ceiling fan, it was nonfunctional. When I brought this to the attention of a staff member, he assured me that it did function, but was very quiet, and that, "we get this all the time." I later scrutinized it more closely. There was no sound, no vibration, whatsoever. I held a sheet of paper up to the fan; there was no suction, whatsoever. Lastly (and most importantly), steam from the shower was never perceptibly cleared from the bathroom, even well after the shower had been shut off. I cannot speak for the other rooms in that hotel, but I can state unequivocally: the bathroom in the room in which I stayed contained no functional vent/fan. August 18, 2014
Rated 5.0 out of 5.0 by Great room and service! Having stayed here last year as well, we were once again very happy with the accommodation, staff and service. The beds were very comfortable and the room has comfy chairs, is large and very clean. The staff is very helpful and pleasant. The breakfast offered a good variety and has a large sitting area. We will be repeat customers again when we travel to the Soo. August 17, 2014
Rated 5.0 out of 5.0 by Excellent all around stay We would come back to stay if the area. when we travel we always stay at Holiday inn Express weather in Canada or USA. We have not had a bad experience in all the places we have stayed. August 16, 2014
Rated 4.0 out of 5.0 by Large room and great service My family and I felt very good. Hotel is close to St. Mary's river. Recommended hotel. August 16, 2014
Rated 5.0 out of 5.0 by Confortable room, bed and great breakfast Arrived late without a reservation. Was in my room in 5 minutes thanks to an efficient front desk staff. Rooms were spotless and the Serta bed was amazing. Wrote down the model number to consider for home. Free breakfast had a variety of healthy food. Pancake maker made great pancakes. Good quality coffee, took one for the road. August 15, 2014
Rated 5.0 out of 5.0 by home away from home The staff went out of their way to make this family reunion event unforgettable. August 14, 2014
Rated 5.0 out of 5.0 by A 4.5 Star Surprise In The Soo I wasn't anticipating such a well-polished property but came around the instant we stepped through the door of the main lobby. Everything sparkles and the staff are friendly and meticulous. August 13, 2014
Rated 5.0 out of 5.0 by Great Location Clean comfortable rooms, friendly and accommodating staff August 13, 2014
Rated 4.0 out of 5.0 by Privacy drapes didnt close, suffucient noise level, late check in, i was tired driving long hours and check in was slow August 12, 2014
Rated 5.0 out of 5.0 by Affordable luxury conveniently located. My family enjoyed the clean comfortable rooms and the breakfast was excellent. The hotel is close to shopping, attractions and the US border. August 10, 2014
Rated 4.0 out of 5.0 by Comfortable as a stop-over Used hotel / motel as a transit stop-over. We did not stay long enough for detailed information. August 10, 2014
Rated 5.0 out of 5.0 by Clean, Friendly and Great Value Very clean,comfortable inn with a super breakfast! August 6, 2014
Rated 5.0 out of 5.0 by Bed very comfortable, quit room. Great location. Very nice remodeling other than the elevator. Rooms clean and comfortable. The pool and hot tub was kind of cool. Breakfast was excellent which was included with stay. Also the breakfast area could be used to meet people. August 5, 2014
Rated 4.0 out of 5.0 by Modern hotel for good value. The only bad thing about this hotel is that you are looking at the entrance of the Sears store. For the rest all well. August 4, 2014
Rated 5.0 out of 5.0 by Staff very friendly and knowledgable of the area Holiday Inn Express in Sault Sainte Marie has a staff that makes your stay in the Soo memorable. July 30, 2014
Rated 5.0 out of 5.0 by Enjoyable stay My wife and I visited the area for our 40th anniversary. The Holiday Inn Express made our stay comfortable enjoyable. The rooms were clean, the food was very good and the hotel was close to everything we wanted. July 30, 2014
Rated 5.0 out of 5.0 by Comfortable, convenient and friendly I stay here routinely on business and always enjoy the return. July 28, 2014
Rated 5.0 out of 5.0 by lobby The lobby is really comfortable and discreet after using pool.The running water wall is quite interesting. July 28, 2014
Rated 5.0 out of 5.0 by Super comfortable beds, great breakfast We stayed here for a soccer tournament. Room booking for entire team was handled very well. Rooms were clean, spacious and comfortable. Great location down on waterfront. Great value with full breakfast included. Almost the entire hotel has been newly renovated. Elevators need re-furbishing. Excellent laundry area. Parking was our only concern. Very full on first day we arrived but eased up during the next 3 days. July 27, 2014
Rated 2.0 out of 5.0 by Poor Customer Service I was really suprised how UNfriendly the desk staff was during my time there. Only one person (a gentleman working the evening shift) was PLEASANT!!! Grumpy, univiting exchanges categorizes all other encounters with the front line staff. Disappointing!!! July 23, 2014
Rated 5.0 out of 5.0 by my stay I don't have anything to say other than this was a very pleasant stay. July 23, 2014
Rated 5.0 out of 5.0 by good lodging and service very good hotel....highly recommend....professional staff July 18, 2014
Rated 5.0 out of 5.0 by great spot! close to waterfront and all downtown.. Great bathrooms, good beds, solid stay. Good sized breakfast room with the expected HI Ex brekkie. Comfortable All around. Met with a smile and a joke at a 1:00 am check in! Able to knock off a 5km jog around the waterfront by stepping right outside and heading across the parking lot. Will stay again. July 16, 2014
Rated 5.0 out of 5.0 by Good value Overall I and my family had a good experience at this hotel. The room was quite comfortable, clean and neat. The breakfast was good. The hotrel is conveniently located. July 15, 2014
Rated 4.0 out of 5.0 by I would go back. Very nice hotel. Across from a nice mall and walking distance for several eateries. Nice and helpful staff. July 14, 2014
Rated 5.0 out of 5.0 by Excellent staff Excellent Staff Very courteous and professional At the desk and in the breakfast room Well done! July 11, 2014
Rated 5.0 out of 5.0 by Great place to stay downtown Clean, comfortable, refreshing place to stay in downtown Sault Ste. Marie, ON. July 11, 2014
Rated 5.0 out of 5.0 by Friendly staff and very clean rooms I was greeted by a very friendly associate when I checked in and I asked him about where I can visit and he was able to provide me a lot of local information like a concierge service. July 10, 2014
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