Rated 4.6 out of 5 by 75
Rated 1.0 out of 5.0 by TYTY Poor service from Front Desk staff
I recently stayed at the Holiday Inn Express for 3 nights for a business trip. After checking in, I called home and left a message for my wife telling her my room number. I then left for dinner. When I returned from dinner, I called home only to learn that my wife had tried 7 times to reach me. The first 4 times my wife called the hotel, the instuctions provided on the phone system was not clear, so she selected "0" to reach the operator. However, every time the call reached the front desk, the call was disconnected! She thought there was a problem with the hotel phones, so she tried again. The fifth time the call did get connected to the front desk and was answered by Julien who rudely responded, "Next time just punch in the room number" and without saying another word, transferred the call to my room. However, the call got rerouted back to the front desk because the answering machine wasn't activated by the front desk. Once the call got connected back to the front desk, it got disconnected again, or should I say, hung up by Julien (front desk). My wife quickly realized that the phone was working just fine. It was the front desk (Julien) who was the problem. Julien kept on hanging up the phone after it got connected to the front desk - two more times for a total of 7 phone calls. In the morning I spoke to the front desk manager who ensured my that the General Manager will get back to me. My wife also left a voice message for the General Manager. When I checked out (4 days later) both my wife and I did not hear back from the General Manager. Julien (front desk), the front desk manager and the General Manager obviously couldn't care about their guests. There is no accountability from anybody. I am quite surprised the hotel is still operating even with the lack of service.
October 20, 2013
Rated 5.0 out of 5.0 by MrLen Upgraded room
Booked a queen and was upgraded to a king. Made for a very quiet and relaxing night.
October 18, 2013
Rated 5.0 out of 5.0 by JBCC Best room I've stayed in!
I stayed in the king suite with my girlfriend for a romantic weekend up in the Soo (to go on the Agawa Canyon Tour Train) and we don't regret a single thing about our selection of hotel! The whole place was simply gorgeous, outside and in - clean, comfortable, all the amenities, etc.
The only one thing I could recommend is for Front Desk staff to work on their friendliness a bit, a smile, hello and good-day and all that can go a long way.
Overall though 100% satisfied and we loved every minute of our stay here and can't wait to come back and stay here again! VERY recommended!
October 17, 2013
Rated 2.0 out of 5.0 by Gabriel1024 Bad service
I waited 15 minutes to check in, and the staff did not apologize.
A family later asked where they could find restaurants nearby, she gave bad instructions and did not mention that the restaurants are an hour's walk away. I saw the family walking back to the hotel after walking for a long time without seeing the restaurants.
The hotel itself looks old. The room is decent.
I was not recognized for the Gold IHG status.
October 17, 2013
Rated 5.0 out of 5.0 by PT02 Express Canada
After a week of staying at Holiday Inn Express Hotels, this was the best experience because of the price, location, and friendly staff. The gentleman working the evening front desk recommended excellent places to eat and sites to visit. I would come back to this property.
October 15, 2013
Rated 5.0 out of 5.0 by Nix47 Excellent Service
Great location and excellent service. The Arena is next door and the hotel is walking distance to restaurants and shopping.
October 8, 2013
Rated 5.0 out of 5.0 by Carolh50 Excellent customer service
All staff well trained and able to answer all questions. Good knowledge of area. Hotel very clean with excellent pool, exercise room and breakfast area. Our room was updated and very clean.
October 7, 2013
Rated 4.0 out of 5.0 by Gr70 Comfortable room with good breakfast
Good location, close to the waterfront and the Agawa train, in a very pleasant city. A good base for visiting the Lake Superior shore and the provincial park. The room was spacious and comfortable and the hotel clean and tidy.
There was no recognition of rewards club membership on arrival when staff were efficient but not friendly. Staff on the front desk at other times were much more approachable so our experience indicates some variation - a shame as this coloured our view of the hotel.
I would however stay there again as we were proabably just unlucky in our first contact.
October 7, 2013
Rated 4.0 out of 5.0 by KodaBoy GREAT!!!!
Kitchen Staff were excellent.
Breakfast was excellent. The different choices for breakfast was great.
Cleaning staff very polite and did a wonderful job.
Front staff were very friendly and knowledgeable.
There was one young lady who could learn a lesson from the
veteran staff on how to converse with the public.
Holiday Inn was very impressive and we enjoyed our stay.
We will recommend this hotel to our family and friends.
October 6, 2013
Rated 5.0 out of 5.0 by lanieloo Great Stay
I was very impressed with this hotel. Very modern and updated look. Comfortable beds, nice pool/whirlpool area. And clean.
October 3, 2013
Rated 5.0 out of 5.0 by TheSoo Good place to stay
Holiday Inn Express SAULT STE MARIE is a good place to stay when you are in the town. The location is good, very convenient. Lots of interesting places are in walking distance.
October 2, 2013
Rated 5.0 out of 5.0 by Jelus Suite Dreams
We arrived early afternoon after a 10 hour bus trip, we were in Sault Ste. Marie to take in the fall colours by train into the Agawa Canyon. The lobby was bright and welcoming, the front desk staff were friendly, cheerful and very helpful.
Our room was very clean and well appointed with coffee maker, microwave oven, fridge, two comfortable queen-sized beds fitted with soft linens and ample pillows. The duvets added a sense of luxury. The bathroom was well lighted and stocked with toiletries and plenty of towels and cloths. The soak tub was unexpected and welcomed.
The complimentary breakfast was one of the best we have experienced. My only complaint there is the use of paper plates and cups, the plastic flatware is cheap and flimsy, not a very good reflection on the top notch breakfast you offer your guests.
We thoroughly enjoyed our getaway and would highly recommend staying at Holiday Inn Express to family and friends, or to anyone visiting Sault Ste, Marie. The downtown location is close to restaurants, shopping, the casino, the boardwalk and the international bridge.
October 2, 2013
Rated 5.0 out of 5.0 by bundy27 Fantastic hotel..outstanding hospitality.and fantastic service.great rooms and comfortable beds...
Have stayed at the HolidayInn Express on 3 occasions in last 2 months ,and each time the stay was fantastic. Everyone was more than helpful and courteous, and would go out of their way to make our stay awesome. i would recommend this hotel highly...
September 28, 2013
Rated 5.0 out of 5.0 by marycentral Great Customer service
I love that I always get greeted with a warm friendly smile and welcome back to Sault Ste. Marie. The customer service is 2nd to none!
This is a great hotel, very clean, quite and comfortable beds. I get the best sleeps at the Holiday Inn.
I stay here every time I am in Sault Ste. Marie. Highly recommend this hotel!
September 23, 2013
Rated 5.0 out of 5.0 by Fossil65 An real pleasure
We were in town on business as well as pleasure. I had stayed in the room a few weeks prior, and was delighted to get it again. The owners have done a beautiful job of invigorating the hotel. I stay at 1 or 2 IHG properties every week. That hotel stay is one of the better ones.
I would appreciate it if you would turn the temperature of the pool up a few degrees. It is not warm enough.
September 19, 2013
Rated 5.0 out of 5.0 by Deee Good night's sleep and close to great eating spots
One night stay but the desk clerk suggested a couple of good places to eat within a block of the hotel - we choose the Italian (Solos?) and had a super meal with great service. The room was next to the elevators and did not hear a thing at all. Room was very comfortable and the whole hotel has obviously been updated recently and shows and functions very well.
September 19, 2013
Rated 5.0 out of 5.0 by WC85 Close to downtown Soo
We booked a Agawa Canyon Tour package thru Tourism SSM. Chose the HIE based on good experiences in the past. I wasn't disappointed. Very nice hotel in a great location. A short walk to several attractions and great restaurants. Will stay here next time I'm in the Soo.
September 13, 2013
Rated 5.0 out of 5.0 by DeeDee11 Amazing Stay!! Thank You!!
Perfect stay!!! Rooms were very clean and modern and big enough for 4 adults! Beds were extremely comfortable! Quick check-in and check-out! Great service! Perfect location! Highly recommend! Will definitely be hotel of choice when returning to the Sault!!
September 11, 2013
Rated 5.0 out of 5.0 by Greg0505 Very nice hotel
Very nice newly remodeled rooms. Convenient location.
September 11, 2013
Rated 5.0 out of 5.0 by biodry clean and inviting room
Nicely renovated, clean and comfortable rooms. quiet court yard off from pool area. Fridge and microwave are veryhandy. STaff friendly. Will stay here again.
September 10, 2013
Rated 5.0 out of 5.0 by legroslk Pleasant experience
Bed was comfortable and employees were excellent. Breakfast was more then expected. Close to shopping and boardwalk. Very impressed.
September 8, 2013
Rated 5.0 out of 5.0 by dmp57 One night stay on the way to Thunder Bay
Great stopover after a long drive; relaxed in the hot tub; nearby dinner by the water and very comfortable beds. Hotel was very clean. So nice, I rebooked to stay here on the way back through the area.
September 5, 2013
Rated 4.0 out of 5.0 by Robertjdr Great hotel to stay at
This is my second time stayting at the Holiday Inn Select in Sault Ste Marie ON. It was a great experience. Staff was freindly, the complimentarry breakfast had a great assortment (and varied slightly each day) was very good. I suggest adding hash brown patties to the menu. The room was clean and comfortable. We took advantage of the special rate for Algoma University students as we were there to take our daughter to University. The pool, hot tub and sauna were very nice too.
September 4, 2013
Rated 5.0 out of 5.0 by Stan53 Comfortable beds and awesome service.
We had a great stay and the people at the front desk were very helpful. Newly renovated and very clean. New beds were very comfortable.
September 2, 2013
Rated 4.0 out of 5.0 by Mikegmi Good choice
Stayed here recently. One of the nicer holiday inns I've stayed in. Was a little busy, but hey, it's in a popular vacation route hot spot. You can't go wrong staying here.
September 2, 2013
Rated 4.0 out of 5.0 by imysru Freshly renovated and nice bedding materials
Every was very good during my stay except for one glitch. While I was relaxing in the room, a person opened the door to try to get in my room. As I had put on the door bolt guard, the person was unable to get in and then quickly shut the door again. I was startled by the noise and worried why there was someone triing to sneak into my room. I decided to check it out. I opened the door and saw a man dressed as a maintenance staff walking away from my room. I asked whether it was him who tried to get into my room. He apologized and said his paper indicated that theroom was vacant.
I had no idea whether his paper was wrong or he misread his paper. He should have apologized to me as soon as he found out someone was in the room instead of just walking away.
September 1, 2013
Rated 5.0 out of 5.0 by CBMN4 great location
We booked the Agawa Train Tour package for 3 adults and 1 child. The train station and casino were just 5 minute walk away. Enjoyed a nice walk along the boardwalk to the Bondar Pavilion and a drink at The Docks restaurant which has a beautiful view of the ships and boats entering the canal.
The front desk staff were helpful and friendly. The room was very clean and the beds very comfortable. The breakfast was hot and delicious. Our grandchild had a great time in the pool, hot tub and sauna.
Plenty of restaurants in the area for dinner. There is a mall with a theatre across from the hotel too.
Recommend the Holiday Inn for its location, indoor pool, hot breakfast and cleanliness.
September 1, 2013
Rated 4.0 out of 5.0 by JudyA62 Missing bag
Although, the room was clean, the service at the front desk was fine and the breakfast good we did have a bad experience. A gold coloured shopping bag containing over $100 worth of clothing was taken from one of the rooms I had booked. The bag, on Monday morning, Aug. 26,2013 was sitting on the desk and then it was gone. We searched the entire room, behind and under items no bag, it has left a very bad taste in my mouth. So, would I recommend this property NO not now anyway.
August 30, 2013
Rated 5.0 out of 5.0 by crossCanadatraveler fantastic place to stay in Sault Ste. Marie
This hotel is really a beautiful property - the location is fantastic and recent upgrades to the hotel are very beautiful. During our stay, the elevator had not yet been upgraded and a sign was posted in the elevator apologizing for this. The rooms are beautiful, clean and spacious.
August 30, 2013
Rated 5.0 out of 5.0 by xTina Great Stay
Have stayed at this hotel a few times for business related travel. Hotel staff is always friendly and welcoming. Always a great stay.
August 29, 2013