Rated 4.7 out of 5 by 79
Rated 5.0 out of 5.0 by CBMN4 great location
We booked the Agawa Train Tour package for 3 adults and 1 child. The train station and casino were just 5 minute walk away. Enjoyed a nice walk along the boardwalk to the Bondar Pavilion and a drink at The Docks restaurant which has a beautiful view of the ships and boats entering the canal.
The front desk staff were helpful and friendly. The room was very clean and the beds very comfortable. The breakfast was hot and delicious. Our grandchild had a great time in the pool, hot tub and sauna.
Plenty of restaurants in the area for dinner. There is a mall with a theatre across from the hotel too.
Recommend the Holiday Inn for its location, indoor pool, hot breakfast and cleanliness.
September 1, 2013
Rated 4.0 out of 5.0 by JudyA62 Missing bag
Although, the room was clean, the service at the front desk was fine and the breakfast good we did have a bad experience. A gold coloured shopping bag containing over $100 worth of clothing was taken from one of the rooms I had booked. The bag, on Monday morning, Aug. 26,2013 was sitting on the desk and then it was gone. We searched the entire room, behind and under items no bag, it has left a very bad taste in my mouth. So, would I recommend this property NO not now anyway.
August 30, 2013
Rated 5.0 out of 5.0 by crossCanadatraveler fantastic place to stay in Sault Ste. Marie
This hotel is really a beautiful property - the location is fantastic and recent upgrades to the hotel are very beautiful. During our stay, the elevator had not yet been upgraded and a sign was posted in the elevator apologizing for this. The rooms are beautiful, clean and spacious.
August 30, 2013
Rated 5.0 out of 5.0 by xTina Great Stay
Have stayed at this hotel a few times for business related travel. Hotel staff is always friendly and welcoming. Always a great stay.
August 29, 2013
Rated 5.0 out of 5.0 by Rhonda1 Nicely upgraded hotel
When we choose a hotel it is mainly for the proximity it is to the activities we want to do. The other important factor is the exercise room. The room was recently upgraded and the equipment was of very good quality and in working order. Many times we've booked at a hotel that advertises an exercise room only to find a ramshackle bike and a treadmill with a slipping track.. The only suggestion I could make is that one more bike and elliptical machine would fit into the room and we wouldn't have to wait for equipment to free up. (There are three in our family that commit to fitness even when on vacation!!!) The room fee included breakfast and it offered an incredible selection of food. A great experience and a clean, modern hotel.
August 28, 2013
Rated 5.0 out of 5.0 by JiggsB Great finish to our Circle Tour of Lake Superior
Wow, what a way to finish our circle tour of Lake Superior with friends on our motorcycles. Comfortable beds, spacious rooms, GUEST LAUNDRY!, hot tub and pools after riding for a full week to ease into the evening. The morning breakfast was attractively displayed and tasty and allowed us to get up early and get across the street to the train station for our Agawa Train Tour. The counter staff were able to answer our questions and found us in the hotel to let us know that one of the motorbikes was sinking into the asphalt before there was a catastrophe. We will definitely plan to stay here again. Great Value.
August 26, 2013
Rated 1.0 out of 5.0 by Mopmiller Not good
When I Check in as a IHG member they did not great me as as member and no award gift was given to me, as well when I opened the fridge their was still food for the last guest , was not sure how well the rest of the room was cleaned. And parking was small one guest taking up five spots, when he should have been sent to the over flow parking stalls.
August 26, 2013
Rated 5.0 out of 5.0 by Kaba Wonderful hotel at a reasonable price
The upgrades were great and we really enjoyed our stay. The location was very central and easy to walk everywhere.
August 25, 2013
Rated 3.0 out of 5.0 by Pharmatraveller Wifi was weak
The wifi signal was extremely weak, and all of my devices, 2 iPads, an iPhone and my laptop kept dropping the signal. It made it impossible to do my needed computer work. Unfortunately the rooms are not hard wired.
August 25, 2013
Rated 4.0 out of 5.0 by stantheman10 comfortable bed..great breakfast
Beds were very comfortable, the room was clean and the parking was accessible and close to the building. Front counter staff was helpful with local information and directions. Pool was clean . Rates were reasonable.
Problem was the curtains didn't close in the room, therefore, the light from the pool area shone in our room very brightly all night and in the morning when the sun came up it was extremely bright in the window very early in the morning. We didn't ask to switch rooms but the bright lights were annoying.
August 22, 2013
Rated 4.0 out of 5.0 by buckeyewanderer Beautiful property, one minor glitch
We booked this facility both the night before and the night after a trip on the Agawa Canyon Tour Train and a stay at a wilderness resort. You cannot get any more convenient than this facility!
They're right across the street from the mall and the railroad station. Breakfast was a little thin, but the facility is gorgeously renovated and a great value.
The only glitch we experienced was we booked a Standard Room which states they will try to accommodate your room choice on arrival and we had requested a king in the notes. On our arrival, she said kings were available, but were an additional fee. I've never experienced this at any other HIE, but didn't want to argue about it either.
Staff suggested some wonderful eateries in the neighborhood to watch ships on the River. Wonderful place to relax if you're visiting the area and especially if you're taking the tour train.
August 22, 2013
Rated 5.0 out of 5.0 by robbia2012 Outstanding experience
I was here in the Sault for business and decided to bring my family. We had to add a night and they were able to accommodate us with rooms side-by-side(next best thing to ajoining). Although there was a problem with one washroom - the staff was right on it. We felt welcomed by the front desk, the kitchen staff were friendly and worked very hard at keeping the very busy breakfast area clean and stocked. I would definately be a return customer. p.s. the children loved the pool!
August 22, 2013
Rated 5.0 out of 5.0 by Jenky51 Very good
Very Good. Staff could be friendlier. Great set up in dinning area.
August 21, 2013
Rated 5.0 out of 5.0 by Sandandsun pickabaganybag 2 night stay
Our stay was part of a package 2 night stay with a tour to agawa canyon. Our rooms were very clean and comfortable and the breakfast choices was huge. The staff we talked to were plesant and took the time to help us with directions to things we wanted to see. I would stay here again.
August 20, 2013
Rated 5.0 out of 5.0 by Joseph49 Quiet, value, good location, indoor pool, great staff, good breakfast
Enjoyed out 2 night stay while visiting Agawa Canyon. Grand kids had a great time in the pool, and a mall just across the street.
August 17, 2013
Rated 5.0 out of 5.0 by Kathy17 Renovations well done, and great service
The rooms were clean, the free hot breakfast was great with lots of variety, the staff were very helpful and friendly. The beds were extremely comfortable. Everything was very impressive. The renovations done on this hotel are extensive, and you can tell it was done down to every detail. Free wifi is also a nice touch. I definitely recommend this hotel when in Sault Ste. Marie, Ontario.
August 14, 2013
Rated 5.0 out of 5.0 by 5WillTravel Nice Hotel
Very modern, super clean and beautiful lobby. Front desk staff was very friendly. Great location. Would stay here again.
August 12, 2013
Rated 5.0 out of 5.0 by Bausser After a 10 hour motorcycle trip.
I found everything at this location up to the hotels top standards.
Everything was clean, organized and where it was supposed to be when you went looking for it.
Do I need to say more. We stayed for 2 nights. I would definetly
recommend this hotel to everyone visiting the Sault.
August 11, 2013
Rated 5.0 out of 5.0 by Cellardoug A gem in the near north!!
We stayed twice in one week at the hotel in the Sault. We were extremely pleased with the accommodations and service. Our first night we were upgraded to the exec suite without even asking for an upgrade!! A very nice treat! On our second stay we arrived with our three grand children and had booked two rooms and the staff had made sure we had adjoining rooms which made our stay very comfortable. The front counter staff made sure we had answers to all our questions in a friendly and accommodating manner. We would definitely stay at this property the next time we are in Sault Ste Marie!! Thanks!
August 9, 2013
Rated 5.0 out of 5.0 by Russw Clean, quiet, comfortable
The exact things we are looking for after a long day on the highway. The staff was courteous and helpful. An enjoyable but short stay.
August 6, 2013
Rated 5.0 out of 5.0 by TheCoop Excellent Value.
Wonderful things about this property include:
- modern, attractive and comfortable rooms
- very reasonable rate, I travel often and I know a deal
- professional staff
- inviting lobby
- free parking and breakfast buffet
- perfect location for shopping and attractions
- great pool and jacuzzi
Would definitely stay at this hotel again and again.
August 1, 2013
Rated 5.0 out of 5.0 One of the better Holiday Inn Express'
On our second to the last night of our two week vacation where we stayed in nothing but IHG Properties, they were the only ones to inform us of being able to earning double reward points for the months of June & July on our vacation. They should be teaching the others about customer service.
July 28, 2013
Rated 5.0 out of 5.0 by PFIO Very clean rooms and friendly staff
We enjoyed our stay though short. Rooms were spacious and very clean and modern. The included breakfast was great too...lots of variety to please even the pickiest of eaters. We would definitely recommend this hotel. Good location too - walking distance to the waterfront and shopping.
July 27, 2013
Rated 5.0 out of 5.0 by jackolope great staff, room and service
I regularly stay at Holiday Inns in many cities. This stay was for a family vacation, bought with Bonus points. The staff upgraded us to an excellent suite that more than accommodated our family of 5. I had stayed at this hotel years ago, when it was a Days Inn, and the difference was huge. The renovations are very impressive, and make it unrecognizable in comparison. Breakfast was the usual express breakfast, but done better than the other Expresses that I stay in. My wife sure appreciated the free laundry, and used it frequently. Pool area was new and clean. The staff was welcoming. Location was also fantastic. The way my family felt comfortable here, confirmed why I regularly seek out IHG hotels when I travel.
July 24, 2013
Rated 5.0 out of 5.0 by Georges63 Quiet and comfortable stay.
Great place to stay for business or pleasure. Will return to this location.
July 24, 2013
Rated 5.0 out of 5.0 by CanuckFan77 Good Location, stay
Excellent staff, good service, quick check in/out.
Excellent pool, recreation facilities. Great location.
July 22, 2013
Rated 5.0 out of 5.0 by ERadcliffe5000 Great room!
Our room was beautiful and comfortable and most of the staff was friendly and helpful. The only complaint I have about our stay was the woman working in the breakfast area, While she was the only one working and the area was full of people at 6:30 a.m., the woman working was less than personable and friendly. You couldn't ask her a question without her biting your head off. This was the case during both days of our stay. Seems like Holiday Inn should have someone working in that area with some people skills.
July 7, 2013
Rated 5.0 out of 5.0 by kimby60 Clean and great value
Everything was very clean from the rooms to the pool.
This was a great value for the money!!!
July 2, 2013
Rated 4.0 out of 5.0 by kellyann Dropped in
I called the hotel from my car (hands-free, so no worries), and was told there 'was no room available' at the Inn. I made a turn and lo and behold, there was the hotel. We decided to dop in and check in person and were told, they had a room. That whole incident took place in less than 5 minutes. I suspect that the man who answered the phone was busy and tried to end my call the easiet way possible. We were not impressed.
The room was in new condition and was very comfortable. The neghbours kids were very active. The breakfast lady was stressed and struggled with being hospitable.
The hotel is in a great location that is next to the ice rink and close to many restaurants.
If you have CAA, be sure to ask as that was a saving of 10%.
June 30, 2013
Rated 4.0 out of 5.0 by dutchie70 good and comfortable rooms
we were by car on the way from Vancouver to Toronto and this hotel was the last in a series before arriving in Toronto. After so many kilometer it was essential to have a good bed etc. The room was very comfortable and not noisy at all. After a good breakfast on the way to Toronto. One good point in the area: a shopping mall on the other side of the road. Service from the staff: good!!
May 28, 2013