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Rated 4.6 out of 5 by 201 reviewers.
Rated 4.0 out of 5.0 by Fine Service My stay was comfortable and fine. No complaints. The staff was friendly and the room was clean. I was pleased with the comfort of the room and cleanliness. The water pressure was great in the shower, which is a big point for me. Thnak you September 2, 2014
Rated 5.0 out of 5.0 by clean and comfortable everything was clean and comfortable. pool area was clean and fun. sauna was super. September 1, 2014
Rated 5.0 out of 5.0 by Good hotel to stay in Hotel quite appealing and comfortable. Well located for our purposes - we went to Agawa Canyon on train and station a block away. Large shopping center across the street. August 28, 2014
Rated 4.0 out of 5.0 by good hotel and excellent staff we enjoyed our stay. the friendly manager at check in was were smart. good recommendation for restaurants. everything was at our wishes. thanks to the staff. August 28, 2014
Rated 5.0 out of 5.0 by Great hotel for overnight in Sault Ste Marie Very nice hotel. We dropped in unannounced and found availability and convenience. Close to waterfront, also a big mall and a movie theatre. Had a nice swim with hot tub and sauna. Didn't use the fitness centre, but it looked well kitted out. Breakfast was in a clean big room and was well attended. The the staff were frequently filling up the food and were attentive to our needs. August 27, 2014
Rated 5.0 out of 5.0 by Great hotel My wife and I thoroughly enjoyed our stay at your hotel. August 25, 2014
Rated 4.0 out of 5.0 by Clean and comfortable room Nice hotel, with modern comfortable rooms. I would stay there again! August 22, 2014
Rated 5.0 out of 5.0 by Complete package of value and comfort I don't travel much but have come to enjoy HI over others. August 21, 2014
Rated 4.0 out of 5.0 by Great rooms good sleep pool was fun, sauna was great. the rooms were super. Had a great night sleep. The breakfast was perfect with all the variety. Would like to stay here again. August 21, 2014
Rated 5.0 out of 5.0 by Very comfortable bed We were very impressed with the property. We will certainly stay again when we travel through & will recommend it to our friends as well. Wonderful cheery breakfast room & good food. August 20, 2014
Rated 5.0 out of 5.0 by Great Hotel, Limited Parking Very nice hotel with a great location. Excellent staff. Parking is limited, so get there early. August 20, 2014
Rated 4.0 out of 5.0 by Loved my Stay While our room was very far down the hallway (about 100 yards from the elevator) it was very comfortable and squeaky clean. Loved the bed!! All the linens were fresh and clean. August 20, 2014
Rated 5.0 out of 5.0 by Sault Ste Marie Ontario Modernized older Hotel. Very clean and updated. Breakfast was very good. Beds very comfortable. Air conditioner very quiet. August 20, 2014
Rated 4.0 out of 5.0 by Another good stay Always enjoy staying at a Holiday Inn. Love that breakfast is included. Nice new, clean, quiet hotel with a very nice pool area. August 19, 2014
Rated 4.0 out of 5.0 by Clean room, good breakfast choices, helpful staff Probably would return to this hotel on any subsequent visit to Sault Ste. Marie. August 18, 2014
Rated 3.0 out of 5.0 by Solidly average This is a cut-and-paste of what I provided to a Holiday Inn Express' survey: 1.) The staff were *reasonably* friendly, and *reasonably* attentive. There was one instance where my group asked the front desk staff if they could refill the coffee urns in the kitchen area. The staff, who were checking in guests at that moment, indicated that they would tend to it once they had finished. After 40 minutes or so, we had to leave. The staff were not busy at that point, and the coffee was never refilled. 2.) The plastic utensils in the kitchen area are provided in containers with the food end sticking up. This is not a sanitary way to provide utensils, as it virtually assures that the portion that touches your food and enters your mouth has been touched by literally dozens of people. 3.) I was surprised to discover that no microwave oven is provided in the kitchen area. I do not recall ever staying at a hotel that does not provide this most basic of amenities. Even the cheapest, lowest-end, 1-star hotels have always provided them, in my experience. 4.) Although the bathroom in our room contained a ceiling fan, it was nonfunctional. When I brought this to the attention of a staff member, he assured me that it did function, but was very quiet, and that, "we get this all the time." I later scrutinized it more closely. There was no sound, no vibration, whatsoever. I held a sheet of paper up to the fan; there was no suction, whatsoever. Lastly (and most importantly), steam from the shower was never perceptibly cleared from the bathroom, even well after the shower had been shut off. I cannot speak for the other rooms in that hotel, but I can state unequivocally: the bathroom in the room in which I stayed contained no functional vent/fan. August 18, 2014
Rated 5.0 out of 5.0 by Great room and service! Having stayed here last year as well, we were once again very happy with the accommodation, staff and service. The beds were very comfortable and the room has comfy chairs, is large and very clean. The staff is very helpful and pleasant. The breakfast offered a good variety and has a large sitting area. We will be repeat customers again when we travel to the Soo. August 17, 2014
Rated 5.0 out of 5.0 by Excellent all around stay We would come back to stay if the area. when we travel we always stay at Holiday inn Express weather in Canada or USA. We have not had a bad experience in all the places we have stayed. August 16, 2014
Rated 4.0 out of 5.0 by Large room and great service My family and I felt very good. Hotel is close to St. Mary's river. Recommended hotel. August 16, 2014
Rated 5.0 out of 5.0 by Confortable room, bed and great breakfast Arrived late without a reservation. Was in my room in 5 minutes thanks to an efficient front desk staff. Rooms were spotless and the Serta bed was amazing. Wrote down the model number to consider for home. Free breakfast had a variety of healthy food. Pancake maker made great pancakes. Good quality coffee, took one for the road. August 15, 2014
Rated 5.0 out of 5.0 by home away from home The staff went out of their way to make this family reunion event unforgettable. August 14, 2014
Rated 5.0 out of 5.0 by A 4.5 Star Surprise In The Soo I wasn't anticipating such a well-polished property but came around the instant we stepped through the door of the main lobby. Everything sparkles and the staff are friendly and meticulous. August 13, 2014
Rated 5.0 out of 5.0 by Great Location Clean comfortable rooms, friendly and accommodating staff August 13, 2014
Rated 4.0 out of 5.0 by Privacy drapes didnt close, suffucient noise level, late check in, i was tired driving long hours and check in was slow August 12, 2014
Rated 5.0 out of 5.0 by Affordable luxury conveniently located. My family enjoyed the clean comfortable rooms and the breakfast was excellent. The hotel is close to shopping, attractions and the US border. August 10, 2014
Rated 4.0 out of 5.0 by Comfortable as a stop-over Used hotel / motel as a transit stop-over. We did not stay long enough for detailed information. August 10, 2014
Rated 5.0 out of 5.0 by Clean, Friendly and Great Value Very clean,comfortable inn with a super breakfast! August 6, 2014
Rated 5.0 out of 5.0 by Bed very comfortable, quit room. Great location. Very nice remodeling other than the elevator. Rooms clean and comfortable. The pool and hot tub was kind of cool. Breakfast was excellent which was included with stay. Also the breakfast area could be used to meet people. August 5, 2014
Rated 4.0 out of 5.0 by Modern hotel for good value. The only bad thing about this hotel is that you are looking at the entrance of the Sears store. For the rest all well. August 4, 2014
Rated 5.0 out of 5.0 by Staff very friendly and knowledgable of the area Holiday Inn Express in Sault Sainte Marie has a staff that makes your stay in the Soo memorable. July 30, 2014
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