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Rated 4.6 out of 5 by 157 reviewers.
Rated 5.0 out of 5.0 by Great room with comfortable beds/pillows Restful night's sleep at a great rate! Very clean and we felt very safe. July 9, 2014
Rated 5.0 out of 5.0 by Definitely give them a try. We were treated very well and all our expectations were exceeded. The room was excellent and one of the best breakfasts we have ever experienced in a motel. July 1, 2014
Rated 5.0 out of 5.0 by Great service I am a frequent business traveller. This hotel provided a comfortable room, a very good hot breakfast and a great night's sleep. Book here with confidence. June 29, 2014
Rated 5.0 out of 5.0 by Nice Weekend stay Everything was as we expected to be... A couple of minor points...We wondering when the elevator reconditioning was going to be completed. We had stayed at the property in August of last year and the elevator was in the same condition. Also we used the stairs a lot and often the stairwells had some very strange stale odors, sometimes like a sewer odor.... June 27, 2014
Rated 5.0 out of 5.0 by Wonderful Hotel My stay was wonderful, the service great, rooms clean, staff is very accommodating. June 26, 2014
Rated 5.0 out of 5.0 by Overall experience We stayed at this hotel while travelling East and liked it so much, we stayed there on the way back also. After a long, long day of travelling, we were greeted from the desk as soon as we walked in the door and felt immediately welcome. Apparently the hotel has just undergone renovations and we were very impressed with our room, the furnishings, the cleanliness and overall appearance. The free breakfast was amazing and catered to every persons palette, again, serviced by the friendliest of staff members. We may never pass that way again but we recommend this hotel to anyone who does. June 26, 2014
Rated 5.0 out of 5.0 by very friendly service and great bed staff made me very welcomed , made it easeful, found my old points and all in all, my arrival and stay were excellent. I like that some of the Holiday Inn hotels welcome dogs... June 23, 2014
Rated 3.0 out of 5.0 by shame about the front desk stayed two nights. thought the standard of customer care at the front desk was poor. twice during my stay I caught the desk clerks with a mouthful of food, twice I had to ask for the hot water flask in the breakfast area to be refilled. everything seemed too much trouble for those two. the breakfast waitress was surly and in need of a smile course , the maintenance man was jist the opposite friendly affable helpful overall not a pleasant customer experience, some of the sfaff need to be reminded that I as the customer must feel valued and respected not an inconvenience June 16, 2014
Rated 5.0 out of 5.0 by Nice Hotel Travelling on Business and found it to be quite comfortable and convenient. June 16, 2014
Rated 5.0 out of 5.0 by Great Stay Room was excellent, staff very friendly and helpful. June 14, 2014
Rated 5.0 out of 5.0 by Great place to stay Great place to stay! Would stay there again in the event that I came back to the area for work or pleasure. Clean Rooms Great Staff Great Internet Access and Speeds in my room. Great location, the mall is right across the street, anything I needed was right there. June 13, 2014
Rated 5.0 out of 5.0 by Comfortable stay The bed and room were comfortable (good thermostat control, shower temperature/pressure) and reasonably priced. The hotel was quiet. Breakfast was good, it would be nice to have more fresh fruit available however. Extending the hours that the fitness centre and sauna/pool were open would have enabled me to utilize those amenities, and would be appreciated in the future (open until midnight perhaps? or even 24hrs?) Staff I encountered were pleasant and helpful. June 13, 2014
Rated 5.0 out of 5.0 by Great Service The facility was very up to date and clean. We had a three night stay and found the staff to be both personable and professional. They were never too busy to answer questions. I would definitely recommend this facility. June 10, 2014
Rated 5.0 out of 5.0 by Great Stay, Had a wonderful stay. The room was tastefully decorated and the beds very comfortable. Love the modern upbeat look to the guest rooms and public areas. June 9, 2014
Rated 1.0 out of 5.0 by Pool not child friendly Manager informs me that my 6 yr old son and are to stay else other than the this property. When booking this and other stays , I look at the advertisement for the hotel and still advertises a heated " which it's not and confirmed by staff" and the advertisement does not mention anywhere that the "pool is not child friendly". All other holiday inn properties have always addressed any concerns - and not once ever asked to stay else where like the delta or water tower . Not only disappointed but very upset that mt 6?yr old son where asked to stay else where - therefore assume that my 6 yr old son and I not welcome - maybe will advise all my colleagues, peers, hockey and baseball parents also players about my experience June 7, 2014
Rated 5.0 out of 5.0 by Great staff and pleasant experience We entered Sault Ste. Marie from the USA and located the hotel with little trouble. I was very pleased with my first impression and it was located close to banking facilities. The desk staff was always friendly and helpful. Breakfast was better than I expected and overall we enjoyed our stay very much. June 4, 2014
Rated 5.0 out of 5.0 by Excellent accommodations! Everything was positive, including the sunset view toward the river. The room was beautiful, clean, and we lacked for nothing. Breakfast choices were many and we thoroughly enjoyed our stay, and increased it by another day! Directions for sights, meals were accurate and right on target! Staff was very helpful in assisting us with accommodations for the next night of our trip. We received no special consideration as Priority Club Members, other than points, which was surprising. June 2, 2014
Rated 5.0 out of 5.0 by Amazing! The suite was so relaxing and very nicely furnished. The pictures on the website did not fully capture how nice the room was. The staff was incredibly friendly and helpful. May 27, 2014
Rated 2.0 out of 5.0 by Didn't like my first review I will try again - checked in earlier in the eveining than normal - I have stayed at the property since new - I had obviously interrupted a deep conversation between the two gals behind the desk. - as a gold club verging on platitnum status I have been loyal to the Holiday Inn brand. - They staff on that night were verging on anoid with the fact that I had come in when I did. - I had asked if there were any king rooms available and was responded with a grumble "we only have a few". - makes me want to return back to my previous hotel of choice. - the normal fella that does late nights is awesome and these gals need to shadow him for attitude or take happy pills. Let's see if this gets posted. May 13, 2014
Rated 5.0 out of 5.0 by Satisfying! Amenities(pool, sauna, hot tub and fitness room all just great!) room cleanliness, your water fall in front of elevator! even breakfast room are all nice. May 12, 2014
Rated 5.0 out of 5.0 by Modern Good location near mall and restaurants Staff went out of their way to be helpful. Loved the room May 3, 2014
Rated 4.0 out of 5.0 good I didn't made it to the motel until 1am in the morning&had to leave by 8am. Good serice at front desk. May 3, 2014
Rated 5.0 out of 5.0 by Great Stay Very nice hotel, clean, inviting lobby, comfortable room, and great breakfast area. Only negative comment, we had the room off the back alley and had workers talking outside our window in the evenings and were awakened by garbage collection in the morning! Food for the conference was excellent! April 29, 2014
Rated 5.0 out of 5.0 by Outstanding The room was quiet - I loved having bath & body works products in the bathroom! We were there for a conference and the dinner and lunches were outstanding. Did not go away hungry! When we arrived, we looked for places to eat - the staff was most helpful. It was among my top stays at any hotel! April 27, 2014
Rated 5.0 out of 5.0 by Great stop over We were traveling thru from Toronto to Thunder Bay and this was a good stop for over night. As we arrived ,were greeted by the front desk service was great fast and full of info. The room was clean and large. The pool and whirlpool were very clean and a good way to relax after driving for 7 hours. April 25, 2014
Rated 5.0 out of 5.0 by Excellent value did not disappoint, great hotel, great room, great exercise facility ... best value in ontario for a Holiday Inn property. April 21, 2014
Rated 5.0 out of 5.0 by Amazing King Suite Great hotel - newly renovated. Upgrade to the King Suite - featuring a great dividing wall with electric fireplaces in both living room and bedroom, kitchenette and large screen TV. March 29, 2014
Rated 4.0 out of 5.0 by Very Kind & Considerate Staff/ Fantastic Location I have stayed at H.I.Express S.S.M. on several occasions. Each visit has been pleasant and close to perfect. Hotel Renovation was very well done! Location is the best in SSM. Mall across the street, Essar Center Arena right next door. In the Summer you can rent bicycles (I think the name of the shop is Algoma Cycle?) and bike the entire waterfront. You can follow the St-Mary's River up to the locks, passing several historical plaques & locations along the way. The trail then proceeds under the International Bridge for panoramic views of Lake Superior. Casino is an easy 10 to 12 min. walk from Hotel. The only downfall is no Casino Shuttle ( taxis are a long wait after midnight) .But you only really need a ride in Very Bad Weather other wise walking is the way to go.... Front Desk Staff were extremely helpful and even suggested some Amazing Restaurant options within walking distance. We chose Solo Trattoria and were very pleased. They accomodated us during a very large Hockey Tournament and did an amazing job. Cleaning and Maintenance Staff were very Diligent! Fantastic Job !!!! March 12, 2014
Rated 4.0 out of 5.0 by Great hotel This hotel converted nicely to a Holiday Inn. It is conveniently located for my uses. The staff and manager Dave did a wonderful job to accommodate me on my last stay with our grandchildren. Normally I'm there alone on business. If I had a negative comment it would be that the room we were in was beautiful but very difficult to keep warm (245) it is on the corner of the hotel and the bathroom was ice cold most of the time. It was very cold outside while we were there in all fairness, but the bathroom certainly needs a heat vent or a heated floor under the tile just to take the chill off . Great and comfortable room otherwise. March 7, 2014
Rated 5.0 out of 5.0 by My favorite place to stay in the Soo. Beautiful renovations, excellent staff, perfect location for area activities. I will stay there next time I'm in the Soo. February 27, 2014
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