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Rated 4.6 out of 5 by 179 reviewers.
Rated 5.0 out of 5.0 by Great Location Clean comfortable rooms, friendly and accommodating staff August 13, 2014
Rated 4.0 out of 5.0 by Privacy drapes didnt close, suffucient noise level, late check in, i was tired driving long hours and check in was slow August 12, 2014
Rated 5.0 out of 5.0 by Affordable luxury conveniently located. My family enjoyed the clean comfortable rooms and the breakfast was excellent. The hotel is close to shopping, attractions and the US border. August 10, 2014
Rated 4.0 out of 5.0 by Comfortable as a stop-over Used hotel / motel as a transit stop-over. We did not stay long enough for detailed information. August 10, 2014
Rated 5.0 out of 5.0 by Clean, Friendly and Great Value Very clean,comfortable inn with a super breakfast! August 6, 2014
Rated 5.0 out of 5.0 by Bed very comfortable, quit room. Great location. Very nice remodeling other than the elevator. Rooms clean and comfortable. The pool and hot tub was kind of cool. Breakfast was excellent which was included with stay. Also the breakfast area could be used to meet people. August 5, 2014
Rated 4.0 out of 5.0 by Modern hotel for good value. The only bad thing about this hotel is that you are looking at the entrance of the Sears store. For the rest all well. August 4, 2014
Rated 5.0 out of 5.0 by Staff very friendly and knowledgable of the area Holiday Inn Express in Sault Sainte Marie has a staff that makes your stay in the Soo memorable. July 30, 2014
Rated 5.0 out of 5.0 by Enjoyable stay My wife and I visited the area for our 40th anniversary. The Holiday Inn Express made our stay comfortable enjoyable. The rooms were clean, the food was very good and the hotel was close to everything we wanted. July 30, 2014
Rated 5.0 out of 5.0 by Comfortable, convenient and friendly I stay here routinely on business and always enjoy the return. July 28, 2014
Rated 5.0 out of 5.0 by lobby The lobby is really comfortable and discreet after using pool.The running water wall is quite interesting. July 28, 2014
Rated 5.0 out of 5.0 by Super comfortable beds, great breakfast We stayed here for a soccer tournament. Room booking for entire team was handled very well. Rooms were clean, spacious and comfortable. Great location down on waterfront. Great value with full breakfast included. Almost the entire hotel has been newly renovated. Elevators need re-furbishing. Excellent laundry area. Parking was our only concern. Very full on first day we arrived but eased up during the next 3 days. July 27, 2014
Rated 2.0 out of 5.0 by Poor Customer Service I was really suprised how UNfriendly the desk staff was during my time there. Only one person (a gentleman working the evening shift) was PLEASANT!!! Grumpy, univiting exchanges categorizes all other encounters with the front line staff. Disappointing!!! July 23, 2014
Rated 5.0 out of 5.0 by my stay I don't have anything to say other than this was a very pleasant stay. July 23, 2014
Rated 5.0 out of 5.0 by good lodging and service very good hotel....highly recommend....professional staff July 18, 2014
Rated 5.0 out of 5.0 by great spot! close to waterfront and all downtown.. Great bathrooms, good beds, solid stay. Good sized breakfast room with the expected HI Ex brekkie. Comfortable All around. Met with a smile and a joke at a 1:00 am check in! Able to knock off a 5km jog around the waterfront by stepping right outside and heading across the parking lot. Will stay again. July 16, 2014
Rated 5.0 out of 5.0 by Good value Overall I and my family had a good experience at this hotel. The room was quite comfortable, clean and neat. The breakfast was good. The hotrel is conveniently located. July 15, 2014
Rated 4.0 out of 5.0 by I would go back. Very nice hotel. Across from a nice mall and walking distance for several eateries. Nice and helpful staff. July 14, 2014
Rated 5.0 out of 5.0 by Excellent staff Excellent Staff Very courteous and professional At the desk and in the breakfast room Well done! July 11, 2014
Rated 5.0 out of 5.0 by Great place to stay downtown Clean, comfortable, refreshing place to stay in downtown Sault Ste. Marie, ON. July 11, 2014
Rated 5.0 out of 5.0 by Friendly staff and very clean rooms I was greeted by a very friendly associate when I checked in and I asked him about where I can visit and he was able to provide me a lot of local information like a concierge service. July 10, 2014
Rated 5.0 out of 5.0 by Great room, close to concert An overall good experience for our short stay! Front desk girl was awesome - smiling July 10, 2014
Rated 5.0 out of 5.0 by Great room with comfortable beds/pillows Restful night's sleep at a great rate! Very clean and we felt very safe. July 9, 2014
Rated 5.0 out of 5.0 by Definitely give them a try. We were treated very well and all our expectations were exceeded. The room was excellent and one of the best breakfasts we have ever experienced in a motel. July 1, 2014
Rated 5.0 out of 5.0 by Great service I am a frequent business traveller. This hotel provided a comfortable room, a very good hot breakfast and a great night's sleep. Book here with confidence. June 29, 2014
Rated 5.0 out of 5.0 by Nice Weekend stay Everything was as we expected to be... A couple of minor points...We wondering when the elevator reconditioning was going to be completed. We had stayed at the property in August of last year and the elevator was in the same condition. Also we used the stairs a lot and often the stairwells had some very strange stale odors, sometimes like a sewer odor.... June 27, 2014
Rated 5.0 out of 5.0 by Wonderful Hotel My stay was wonderful, the service great, rooms clean, staff is very accommodating. June 26, 2014
Rated 5.0 out of 5.0 by Overall experience We stayed at this hotel while travelling East and liked it so much, we stayed there on the way back also. After a long, long day of travelling, we were greeted from the desk as soon as we walked in the door and felt immediately welcome. Apparently the hotel has just undergone renovations and we were very impressed with our room, the furnishings, the cleanliness and overall appearance. The free breakfast was amazing and catered to every persons palette, again, serviced by the friendliest of staff members. We may never pass that way again but we recommend this hotel to anyone who does. June 26, 2014
Rated 5.0 out of 5.0 by very friendly service and great bed staff made me very welcomed , made it easeful, found my old points and all in all, my arrival and stay were excellent. I like that some of the Holiday Inn hotels welcome dogs... June 23, 2014
Rated 3.0 out of 5.0 by shame about the front desk stayed two nights. thought the standard of customer care at the front desk was poor. twice during my stay I caught the desk clerks with a mouthful of food, twice I had to ask for the hot water flask in the breakfast area to be refilled. everything seemed too much trouble for those two. the breakfast waitress was surly and in need of a smile course , the maintenance man was jist the opposite friendly affable helpful overall not a pleasant customer experience, some of the sfaff need to be reminded that I as the customer must feel valued and respected not an inconvenience June 16, 2014
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