Rated 4.6 out of 5 by 90
Rated 5.0 out of 5.0 by Russw Clean, quiet, comfortable
The exact things we are looking for after a long day on the highway. The staff was courteous and helpful. An enjoyable but short stay.
August 6, 2013
Rated 5.0 out of 5.0 by TheCoop Excellent Value.
Wonderful things about this property include:
- modern, attractive and comfortable rooms
- very reasonable rate, I travel often and I know a deal
- professional staff
- inviting lobby
- free parking and breakfast buffet
- perfect location for shopping and attractions
- great pool and jacuzzi
Would definitely stay at this hotel again and again.
August 1, 2013
Rated 5.0 out of 5.0 One of the better Holiday Inn Express'
On our second to the last night of our two week vacation where we stayed in nothing but IHG Properties, they were the only ones to inform us of being able to earning double reward points for the months of June & July on our vacation. They should be teaching the others about customer service.
July 28, 2013
Rated 5.0 out of 5.0 by PFIO Very clean rooms and friendly staff
We enjoyed our stay though short. Rooms were spacious and very clean and modern. The included breakfast was great too...lots of variety to please even the pickiest of eaters. We would definitely recommend this hotel. Good location too - walking distance to the waterfront and shopping.
July 27, 2013
Rated 5.0 out of 5.0 by jackolope great staff, room and service
I regularly stay at Holiday Inns in many cities. This stay was for a family vacation, bought with Bonus points. The staff upgraded us to an excellent suite that more than accommodated our family of 5. I had stayed at this hotel years ago, when it was a Days Inn, and the difference was huge. The renovations are very impressive, and make it unrecognizable in comparison. Breakfast was the usual express breakfast, but done better than the other Expresses that I stay in. My wife sure appreciated the free laundry, and used it frequently. Pool area was new and clean. The staff was welcoming. Location was also fantastic. The way my family felt comfortable here, confirmed why I regularly seek out IHG hotels when I travel.
July 24, 2013
Rated 5.0 out of 5.0 by Georges63 Quiet and comfortable stay.
Great place to stay for business or pleasure. Will return to this location.
July 24, 2013
Rated 5.0 out of 5.0 by CanuckFan77 Good Location, stay
Excellent staff, good service, quick check in/out.
Excellent pool, recreation facilities. Great location.
July 22, 2013
Rated 5.0 out of 5.0 by ERadcliffe5000 Great room!
Our room was beautiful and comfortable and most of the staff was friendly and helpful. The only complaint I have about our stay was the woman working in the breakfast area, While she was the only one working and the area was full of people at 6:30 a.m., the woman working was less than personable and friendly. You couldn't ask her a question without her biting your head off. This was the case during both days of our stay. Seems like Holiday Inn should have someone working in that area with some people skills.
July 7, 2013
Rated 5.0 out of 5.0 by kimby60 Clean and great value
Everything was very clean from the rooms to the pool.
This was a great value for the money!!!
July 2, 2013
Rated 4.0 out of 5.0 by kellyann Dropped in
I called the hotel from my car (hands-free, so no worries), and was told there 'was no room available' at the Inn. I made a turn and lo and behold, there was the hotel. We decided to dop in and check in person and were told, they had a room. That whole incident took place in less than 5 minutes. I suspect that the man who answered the phone was busy and tried to end my call the easiet way possible. We were not impressed.
The room was in new condition and was very comfortable. The neghbours kids were very active. The breakfast lady was stressed and struggled with being hospitable.
The hotel is in a great location that is next to the ice rink and close to many restaurants.
If you have CAA, be sure to ask as that was a saving of 10%.
June 30, 2013
Rated 4.0 out of 5.0 by dutchie70 good and comfortable rooms
we were by car on the way from Vancouver to Toronto and this hotel was the last in a series before arriving in Toronto. After so many kilometer it was essential to have a good bed etc. The room was very comfortable and not noisy at all. After a good breakfast on the way to Toronto. One good point in the area: a shopping mall on the other side of the road. Service from the staff: good!!
May 28, 2013
Rated 5.0 out of 5.0 by Grant54 Very Nice
This was our first time staying at the newly renovated Holiday Inn Express in the Soo. It was one of the most pleasant hotel stays we have had in some time. All the staff at the front desk and housekeeping couldn’t do enough for us when we had a request. That type of service is rare these days. We won’t think twice about where to stay when visiting the Soo next time.
May 26, 2013
Rated 5.0 out of 5.0 by SlimEsto Superb accommodations
I have had to pass through Sault Ste. Marie three times in the past five weeks and I definitely will only stay there the next time that I overnight in SSM. The upgrade has been most rewarding and the location is ideal for shopping or going to the movies. The staff were very accommodating and helpful.
April 19, 2013
Rated 5.0 out of 5.0 by JLSJLS Warm service
staff was very friendly with a strong solution orientation. the room was terrific and so was the breakfast. Will be our home away from home in Sault Ste Marie. Merci
April 12, 2013
Rated 5.0 out of 5.0 by Family3 Love the new renovations!
We have stayed at the Holiday Inn Express 4X and keep coming back because of 1. the great, convenient location (across from the mall, next to the arena), 2. clean, comfortable, updated rooms (especially loved the family suite with "fireplace" & jacuzzi), 3. friendly staff , 4. delicious free breakfast (Who doesn't love pancakes and warm cinnamon buns?) and 5. nice clean indoor pool and hot-tub (great for easing the cold Soo chills).
March 1, 2013
Rated 5.0 out of 5.0 by Family3 Love the new renovations!
We have had 4 visits to this hotel and keep coming back because of 1. the great location (across from mall, right next to the area), 2, clean, comfortable, quiet rooms (especially loved the family suite with "fireplace" and Jacuzzi), 3. friendly staff, 4. great free breakfast (Who doesn't love pancakes and cinnamon buns?) and 5. nice indoor pool and hot-tub (prefect for chasing away the cold Soo weather).
March 1, 2013
Rated 5.0 out of 5.0 by Jake12345 Overall experience
Great location, clean room, halls lobby, pool, hot tub. The remodel of this hotel was excellent. From now on the only hotel I'll stay at when in Sault Ste Marie area.
February 28, 2013
Rated 5.0 out of 5.0 by Theladytravels Convenient Location and Clean
We have stayed at this hotel many times. Located across the street from the Essar Centre and Station Mall and walking distance to many great restaurants. Recently renovated, clean rooms and friendly staff. Good breakfast and parking included.
February 21, 2013
Rated 5.0 out of 5.0 by MasterFrank Good job
Super job on the renovation. Well done, I would go back anytime.
February 10, 2013
Rated 5.0 out of 5.0 by happytraveler2013 Good choice for the location!
Very friendly & helpful front desk staff! Clean pool/spa. Small, but clean room. VERY comfortable pillows; mattress a bit firm/hard for our taste. Checkout easy. Being in Canada, pricier than American version. Was a VERY convenient location to international bridge, great/fine dining, Bon Soo fest, mall, & Agawa train depot. Good breakfast included in cost of stay. Highly recommend this hotel.
February 7, 2013
Rated 5.0 out of 5.0 by Bob1256 Comfortable stay - great location
A group of 6 of us came up to the Sault to watch a hockey game.
We tried a competitor the previous year but wanted to try the HI Express because it was right next door to the hockey rink (great for 2 of our group who are partially disabled) and that it had a recent renovation.
The renovation is beautiful - to both the rooms & the interior of the hotel. I stayed in a suite that was well-appointed and was roomy enough for the 6 of us to meet in and enjoy the sofas, kitchenette, fireplaces and 2 big screen TV's.
Besides being convenient to the hockey rink, the casino is close by and there is a shopping mall right across the street.
The breakfast was very complete & suited all of us.
December 19, 2012
Rated 4.0 out of 5.0 by anjigami Guest Service
Thank you so much for having a room available for our lil hockey players to play floor hockey. Much appreciated and definately return.
December 9, 2012