Rated 4.6 out of 5 by 150
Rated 5.0 out of 5.0 by Jill238 Loved it
We loved the comfy beds and pillows, the great breakfast and the friendly, helpful staff. We will definitely look to stay in Holiday Inn Express Hotels as frequently as we can in the future.
August 11, 2014
Rated 5.0 out of 5.0 by Scondia Wise choice for Sault Ste. Marie
This was the 4th hotel in 5 nights and was by far the best. Clean and new with a nice breakfast. Great staff, very friendly and pleasant. We liked the fact that the last hour the pool was open it was for adults only. I just wish it was from 10 - midnight for adults only.
August 10, 2014
Rated 4.0 out of 5.0 by RandyJ2 Good hotel for the area
The hotel was close to attractions. It was convenient to the express way and many restaurants. It was clean and good repair. The pool was used by many guest families who seemed to be having fun.
The breakfast was okay. The coffee was good.
August 8, 2014
Rated 5.0 out of 5.0 by MnJoJo62 A+ All the Way!!
This hotel is awesome! The property is well maintained, the rooms updated, clean and well furnished! The staff is personable, yet professional, and very helpful. The location makes it easy to get where ever you may need to go. We would highly recommend this hotel and plan on returning!
Thank you to all the staff, for a nice stay!
August 5, 2014
Rated 5.0 out of 5.0 by Jon Wisconsin Excellent Staff
Staff went out of the way to correct problem with room at check-in. Also gave us great directions on how to get around town and see the sights without crossing the border. Room was clean and quiet.
August 5, 2014
Rated 5.0 out of 5.0 by Larry W good front desk service
clean and comfortable rooms, good service, good location near border
August 4, 2014
Rated 4.0 out of 5.0 by Evster Fantastic front desk and comfortable bed
Stay here for great service and a great nights sleep.
August 4, 2014
Rated 5.0 out of 5.0 by Gosling Enjoyed our stay
Very nice hotel. Close to area attractions. Would highly recommend.
August 3, 2014
Rated 5.0 out of 5.0 by momv OUTSTANDING customer service
Everything about the Holiday Inn Express in Sault Ste. Marie was outstanding. We were greeted warmly and professionally at check-in, the rooms were up to date, clean and comfortable.
August 1, 2014
Rated 5.0 out of 5.0 by VG33 Comfortable bed and great service.
Excellent experience! Will highly recommend this hotel!
July 31, 2014
Rated 2.0 out of 5.0 by travel with my pooch second-class act
the beds were comfortable enough [good pillows] but the bathroom was not clean, and the staff was no friendly. If you travel to this location with a pet, be prepared to be treated as a second-class citizen
July 31, 2014
Rated 5.0 out of 5.0 by Troy 1770 Great stay
Great location, great stay. No problems. I would happily stay here again any time.
July 30, 2014
Rated 5.0 out of 5.0 by den519 Comfortable bed/clean room
Our room was very nice/clean and comfortable.
Breakfast was very nice alot to offer. Breakfast area was very clean and food was very good with alot of choices. The desk staff was very nice and was able to give some great suggestions on where to dine for dinner and different attractions to see.
July 29, 2014
Rated 5.0 out of 5.0 by Serenity Sea Glass An Excellent choice for Sault St. Marie
An excellent choice. Easy access to I-75, the border, and the soo locks. Nice view of the distant river.
July 29, 2014
Rated 5.0 out of 5.0 by pdstfh Holiday Inn Express hands down the winner
On our vacation myself, wife and kids stayed at four different hotel chains. Holiday Inn Express was the hands down winner when it came to comfort, cleanliness, accurate billing and over stay quality. The staff was pleasant, quick and really seem to care about our stay experience. The building inside and out was clean and well lighted. Breakfast was good. The beds where very comfortable. Next vacation only Holiday Inn Expresses for us...
July 23, 2014
Rated 5.0 out of 5.0 by pauka Great hotel, minor flaws
The pool for this hotel was awesome. I was not expecting it to be that spacious in a Holiday Inn Express.
The curtains for the hotel room make no sense. You have the sheer curtains which cover the whole window, and then what looks like blackout curtains, but they don't move!! They only cover about a foot and a half on each side of the large window. How are you supposed to get the room dark enough to fall asleep and to sleep in? That was the only downside (and that they didn't put me in a higher up room so I could see the view out the window to Canada)
But the staff was awesome and I got coffee and some breakfast at 4:45am when checking out.
July 22, 2014
Rated 5.0 out of 5.0 by GY Not Great staff
Very helpful and friendly staff. Very clean. Nice views
July 20, 2014
Rated 5.0 out of 5.0 by SwtTeaLdy Felt right at home, right away.
Such a nice hotel! Placed right off the ramp at the last exit before the border crossing into Canada. The staff was very nice, friendly and helpful. The room was comfortable and love the Bath
July 19, 2014
Rated 2.0 out of 5.0 by ArmyBusinessMan Failed to extend
I extended my stay to include the evening of July 15, 2014 when I arrived at the hotel on July 14, 2014. When I woke in the morning there was a receipt under my door for a one night stay. I was told that the hotel was sold out and that my stay was never extended. The service folks behind the desk obviously did not know what they were doing or they lied to me about the situation.
July 18, 2014
Rated 5.0 out of 5.0 by michigankidsrn1 Nice Stay - We recommend
Nice location, good travel deal and great staff. My wife and I were traveling several days and decided to stay in the Soo. We were very surprised and pleased with the site.
July 17, 2014
Rated 5.0 out of 5.0 by Scoober Superb Experience
I have stayed at this property many times while on business. Always been an enjoyable place to rest and unwind. Would highly recommend to anyone on a business or pleasure trip. The desk staff are particularly top notch and cannot do enough for you.
July 16, 2014
Rated 5.0 out of 5.0 by darla73 Very clean and excellent service
We stayed here for 2 nights and everything was perfect would definitely recommend this place.
July 13, 2014
Rated 5.0 out of 5.0 by jendave6 great breakfast and great rest
Everything was great on are stay thee only thing they could do to improve a stay is too put more towels in the room.When you know there is going to be more then 2 people they should supply more towels.Other then that we were completely satisfied
July 13, 2014
Rated 5.0 out of 5.0 by byroncentervisitor Holiday Inn Express Stay
We enjoyed our stay at the Sault Ste Marie Holiday Inn Express. It's clean and the people are friendly. Check in and check out were smooth, and we know we'll stay there again.
July 12, 2014
Rated 5.0 out of 5.0 by johns362 Very nice property
Lodging can be tricky in a city like Sault Ste. Marie. Lots of older properties that are not maintained well. This new property is an exception, and a welcome one. Well-located, freshly designed and attractive, staying here was a pleasant experience. I would say it ranks high within the Holiday Inn Express chain. My only complaints are minor: plugs are inaccessible from the bed, which is a challenge if you want to charge your phone, or use your phone as an alarm clock, as I do. Also, the television remote has no Sleep setting, which would be a nice improvement. Like I said, pretty minor stuff. Overall a very pleasant stay with a VERY welcoming staff.
July 11, 2014
Rated 4.0 out of 5.0 by Will87654321 Thank you
Great stay and we will come back. The breakfast was under cooked and the bathroom sink was clogged however the stay over all was wonderful, We will return to this hotel time and time again when visiting the area.
July 10, 2014
Rated 4.0 out of 5.0 by nextone Bed size questionable
Husband and I have shared a queen bed for a very long time, but this "queen" bed seemed smaller. Very uncomfortable due to the size. Could be that we got "larger" during our weeks vacation but .....otherwise breakfast was only fair - the rest of the average but staff rates excellent along with cleanliness of room and hotel.
My request for a "quiet" area was respected and it was definitely a quiet area of the hotel - big thank you for that!
July 10, 2014
Rated 5.0 out of 5.0 by michigankidsrn1 Look no further. Great Place
We stayed here 3 days for a relaxing trip to the Soo area. We had a spacious 2 room/2bath whirlpool suite (including kitchenette and living room area). We had such a great time. It was nice to wake up early and be able to go into the living area, while the hubby slept. The staff was great and very helpful (even had blankets for guests to take to the 4th of July fireworks - who does that?). The value of the room was fantastic. The view was cool. It was fun to look out the window to the International Bridge to Canada. Even though the hotel was full every night, you'd never know it. It was quiet and spotless. I really can't say enough about this gem in the UP. You really must try it.
July 9, 2014
Rated 4.0 out of 5.0 by FiFi11 Air conditioning
Overall, the Holiday Inn was a nice property, clean and decent breakfast. The issue was with the air conditioning in our room (222). It did not cook properly and make a loud clunk every 90 seconds (yes I counted). After the first night I reported to the front desk on out way out in the morning, and they said it would get fixed so no need to change rooms. We got back late Saturday night, and
nothing had been done, so another sleepless night for me with the clunking noise. 830am Sunday morning a pounding on the door woke my husband up. It was maintenance to fix the air. We were checking out that morning, so too late for us, and why wouldn't they just wait until we left.
July 9, 2014
Rated 5.0 out of 5.0 by HapHapHappy71 Great breakfast and an excellent night's sleep
My husband and I have been coming to Sault Ste Marie, MI for over 40 years because we have family in the area. Over the years, we have stayed with family but some of the time we stayed in a hotel and made it a bit of a vacation for us. We have probably stayed in most of the hotel properties in the Soo over those 40 years and after our recent stay at the Holiday Inn Express, we can finally say we have found the place we will stay again. In our search for a place to stay, we read reviews for most of the hotels in the Soo. This one sounded good, we had not stayed here before, so we thought: "Why not?" . From the moment we got off the expressway and just drove right to the hotel, we felt we just might have found a winner. The staff is so helpful and kind and the room was very spacious and extremely clean! We were on the top floor and our view was of the bridge and the Canadian Soo. . .absolutely lovely, especially at night. We had read about the delicious rolls and I must say, they were not overrated, they are GREAT! Breakfast was delicious, hot, and plentiful. We have found our hotel in Sault Ste Marie, MI. and we recommend it to all.
July 8, 2014