Rated 4.6 out of 5 by 149
Rated 4.0 out of 5.0 by JB18 Clean room, good breakfast choices, helpful staff
Probably would return to this hotel on any subsequent visit to Sault Ste. Marie.
August 18, 2014
Rated 3.0 out of 5.0 by IAmHe Solidly average
This is a cut-and-paste of what I provided to a Holiday Inn Express' survey:
1.) The staff were *reasonably* friendly, and *reasonably* attentive. There was one instance where my group asked the front desk staff if they could refill the coffee urns in the kitchen area. The staff, who were checking in guests at that moment, indicated that they would tend to it once they had finished. After 40 minutes or so, we had to leave. The staff were not busy at that point, and the coffee was never refilled.
2.) The plastic utensils in the kitchen area are provided in containers with the food end sticking up. This is not a sanitary way to provide utensils, as it virtually assures that the portion that touches your food and enters your mouth has been touched by literally dozens of people.
3.) I was surprised to discover that no microwave oven is provided in the kitchen area. I do not recall ever staying at a hotel that does not provide this most basic of amenities. Even the cheapest, lowest-end, 1-star hotels have always provided them, in my experience.
4.) Although the bathroom in our room contained a ceiling fan, it was nonfunctional. When I brought this to the attention of a staff member, he assured me that it did function, but was very quiet, and that, "we get this all the time." I later scrutinized it more closely. There was no sound, no vibration, whatsoever. I held a sheet of paper up to the fan; there was no suction, whatsoever. Lastly (and most importantly), steam from the shower was never perceptibly cleared from the bathroom, even well after the shower had been shut off. I cannot speak for the other rooms in that hotel, but I can state unequivocally: the bathroom in the room in which I stayed contained no functional vent/fan.
August 18, 2014
Rated 5.0 out of 5.0 by Rhpie2 Great room and service!
Having stayed here last year as well, we were once again very happy with the accommodation, staff and service. The beds were very comfortable and the room has comfy chairs, is large and very clean. The staff is very helpful and pleasant. The breakfast offered a good variety and has a large sitting area. We will be repeat customers again when we travel to the Soo.
August 17, 2014