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Rated 4.6 out of 5 by 215 reviewers.
Rated 5.0 out of 5.0 by GREAT customer service We loved the wonderful way the employees made us feel like we were special guests, always asking if there was anything we needed or they could do for us. The employee that we felt went over and above anyone else was Kim. When family arrived she brought out cookies for us all, she turned on the fireplace for us to enjoy and when it wasn't on she asked if we wanted the fireplace on. When we were going out she asked if we needed directions to places to eat or to things to do in area. She above other staff continually inquired if there was anything she could do for us. She knew we came from Florida for a family wedding and wanted us to be comfortable, happy with the hotel choice and WARM! The most impressive thing she did was, when we called for a 3:00 am wake up call for the morning we were leaving she asked if we'd like any breakfast before we leave or hot cinnamon rolls and coffee to go! We have never had that offered before and we have traveled and stayed at hotels for over 20 years. She is a gem of an employee. Wish all our hotel says over the years could have been made so pleasant . We thank you and our family that stayed there for their son's wedding does too. We recommend this hotel to anyone staying in this area. March 10, 2014
Rated 5.0 out of 5.0 by Hockey Weekend in the North Country Enjoyed my stay and hotel located right next to the sporting event venue that I attended. My room was very comfortable and enjoyed the in room whirlpool. Breakfast was good but wish hours were extended later on weekend. Will definitely plan another trip here next winter. March 8, 2014
Rated 5.0 out of 5.0 by Holiday Inn Sault Ste Marie Best place to stay in the Soo! Best place to stay in the Soo! Best place to stay in the Soo! March 8, 2014
Rated 3.0 out of 5.0 by Great accomodations, but the internet is slow I have to be up in this region for months at a time & the slow and unreliable internet connection makes it impossible to get any work done, or even enjoy a netflix movie to help unwind at the end of the day. I would hope that Holiday Inn would invest into resolving this issue before i find a new hotel to stay at with a faster and more reliable internet connection for the duration of my time here in the Sault Thank you February 16, 2014
Rated 4.0 out of 5.0 by Great Hotel Great hotel righr next to the university. Friendly helpfull staff. Clean rooms. Would recommend to others. Only problem I had was the internet. Had a very hard time connecting & staying connected. I don't know if it being -14 outside had anything to do with it. January 20, 2014
Rated 5.0 out of 5.0 by Great hotel Great hotel. Clean comfortable, good service, good food. Fastest checkin that I have ever had. December 9, 2013
Rated 4.0 out of 5.0 by Nice And Clean Nice and Clean. Nice lobby. Room are clean but simple. December 4, 2013
Rated 4.0 out of 5.0 by Service Staff was very helpful and went out of their way to make me comfortable during an extended stay. Thye made the experience of staying in a hotel while waiting for a more permanent move during a job change bearable. I can't say enough about the LSSU college student Tessa who works the front desk evenings. She is dedicated and a great employee. You should be proud of her. November 22, 2013
Rated 5.0 out of 5.0 by Great place to stay!!!! Great hotel for the price. Clean, comfortable, and a great staff. Will stay there again when I am in the area. November 20, 2013
Rated 5.0 out of 5.0 by Consistently Excellent We have stayed here several times in the past year while our son visited, decided to attend, and then moved in to Lake Superior State University. Service is consistently excellent, the rooms are always clean, the beds are very comfortable and the breakfast is always delicious. We will be making many more trips to Sault Ste Marie over the next few years to visit our son and we definitely know where we will be staying. November 14, 2013
Rated 4.0 out of 5.0 by Relax and enjoy Good cookies to welcome you, rooms are comfortable and the price was right, staff was helpful. October 25, 2013
Rated 4.0 out of 5.0 by Old airconditioners/where was housekeeping? I stay here every few months as I come to town quite often. The facility is neat, clean and the staff are friendly. However, the air conditioners are getting old and make rattling and other odd noises at times, it is also not clear how some of them should be controlled. During my last stay it was 9:30 am. and I was told I had to go down to the desk to get clean towels as there was NO housekeeping in yet! Why are there not at least two people on duty at all times? And why was housekeeping not there? I also might recommend to the hotel owners that they strongly encourage someone to put a restaurant in the spot where the McDonalds stood on the same driveway until a few months ago. It was so easy to just walk down there a 100 yards (if that) to get lunch, dinner or a quick snack. October 24, 2013
Rated 5.0 out of 5.0 by always satisfied we have stayed here several times. it is our hotel of choice when we just want a weekend away. the staff are always friendly, the rooms are clean and the beds are comfortable. we have never had a bad experience here October 24, 2013
Rated 4.0 out of 5.0 by Toilet Paper The tp at the Michigan rest areas is of better quality! Otherwise a good value. October 22, 2013
Rated 5.0 out of 5.0 by Could use more relaxation space Overall the hotel is nice, clean and quiet. The pool area is small and the hot tub is right on top of the pool so not relaxing when kids are in the pool splashing. They had the computers up on a ledge. I did not use them but noticed a shorter gentleman almost standing on tiptoe to use them. October 16, 2013
Rated 5.0 out of 5.0 by Welcoming and very accomodating. The staff were all very friendly and happy to accommodate our request. Very nice hotel. October 15, 2013
Rated 4.0 out of 5.0 by Nice Hotel but very remote Only place within walking distance was a gas station October 7, 2013
Rated 3.0 out of 5.0 by Business and Leisure Hotel is in a convenient location. The rates are good. The suite was comfortable 2 room. Unfortunately, the pool was too cold (a problem with Holiday Inn Express hotels) to enjoy. We were there 5 days and no one used the pool. The rooms still had food in the refrigerator and the bathroom floors were dirty. The second day the rooms were partially cleaned and all the trash was left. The inner door locked with children on one side and adults one the other. The desk person was very good about bringing up her tool to unlock the door - then found out the security lock had been changed and the tool no longer worked. We finally got the inner door unlocked by sliding card. We did enjoy our stay, but the hotel needs to improve their cleaning of rooms and it would have been nice, with two kids, to use the pool. I would stay again for business. September 30, 2013
Rated 5.0 out of 5.0 by Super Breakfasts Visiting LSSU for the weekend. Had a great trip to the Soo. Room was very nice and hotel is very accessible to the school. The breakfast was just right--hit the spot. September 25, 2013
Rated 3.0 out of 5.0 by Nice room, but dirty Stayed at this hotel for two nights. The bathroom had dirt behind the toilet and around the base. The dresser had not been dusted. And when we returned to the hotel for the second nights stay, saw the beds were not even made; the sheets were just pulled up, all bunched up. Was disappointed in the maid service. Hotel has a great location but they need to step up on the up keep of the rooms. September 24, 2013
Rated 5.0 out of 5.0 by Great place to stay! This is a great place to stay. Convenient location. Close to lots of places in the UP! Lots of great things to do within a few minutes of the hotel. Staff was great! I highly recommend this location! September 21, 2013
Rated 5.0 out of 5.0 by Excellent front desk staff! The front desk staff are very friendly, helpful, and demonstrate excellent customer service. Special kudos forKim and Collin!!! September 21, 2013
Rated 5.0 out of 5.0 by The best Great location, clean, quiet, friendly staff. Breakfast in the morning and cookies in the evening what more could ask for! My son and I stayed here while looking at LSSU, being 5000 miles away from home this place hit the spot. Will definitely stay again if son decides go to the school there. September 20, 2013
Rated 5.0 out of 5.0 by great service Location of hotel was close to restaurants and events. Very nice room and good breakfast. September 5, 2013
Rated 5.0 out of 5.0 by We were very impressed with our 2 room suite. This was a very comfortable 2 room suite. There were 3 of us so we had plenty of room and it was especially nice because we had 2 separate bathrooms. Room was clean and we had a nice view as well. The staff was excellent - very helpful. September 5, 2013
Rated 5.0 out of 5.0 by Nice Hotel We had a great view from the 5th floor north side of building. September 2, 2013
Rated 5.0 out of 5.0 by Great accomadations Excellent place to stay, would highly recommend. Very nice atmosphere. September 1, 2013
Rated 5.0 out of 5.0 by LOVE IT This is our 3rd stay and was as wonderful as ever. The breakfast is the best! The manager and staff are great. We will always make this our place to stay up north! August 28, 2013
Rated 5.0 out of 5.0 by The place to stay in Sault Ste. Marie Very nice hotel close to freeway and area attractions and university. They also have pet freindly rooms available if you need to travel with your pet. Best breakfast of our vacation. August 24, 2013
Rated 5.0 out of 5.0 by Friendly staff and great breakfast! We really enjoyed our stay. The staff is very friendly and efficient. The rooms were very clean. The breakfast was great! We stayed here on three different occasions while our son checked out Lake Superior State University. He is now a student at LSSU so we will definitely book future stays here when we come to visit him. It is conveniently located near the LSSU campus, the Soo Locks, downtown area, and restaurants. August 24, 2013
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