Rated 4.5 out of 5 by 137
Rated 3.0 out of 5.0 by csbear67 travelers stop
Stopped for the night after driving all day with my elderly parents. I just wanted to take a shower, to find there was no soap or shampoo in the bathroom. I was so aggravated, that I just took a shower without the soap. When I spoke with the person at the front desk the next morning, all she would say was "well, maybe next time let us know and we will get you some".
When I check into a hotel for $150 a night, I expect that the little things like soap are taken care of. Not a good value for the service.
April 6, 2014
Rated 2.0 out of 5.0 by Amy1952 Poor sleep and noisy.
We have stayed at many Holiday Inns, but I must say that the quality of bed and pillows is lacking. Not a comfortable sleep. As well, young people were playing frisbie in the halls and being very disruptive. Morning breakfast person was quite snarly. We said "Good morning" to her and were completely ignored. Not a happy IHG member.
April 2, 2014
Rated 5.0 out of 5.0 by Big JJ Great staff and rooms
Check-in was efficient, Staff is very customer oriented and professional. The room was immaculate and very pleasing. Due to my wife's allergies, we requested that no air freshners or strong smelling chemicals be used to clean the room. The staff and cleaning crew responded perfectly to our wishes. Everbody was friendly and welcoming. The breakfast had a variety of options that should please everybodys taste, and the staff didn't let any of the food options go empty. If I'm heading south again, this will definitely be my overnight stopping point. Oh, ask the staff how to get to Steamers for a delicious evening meal; there is no need to go into Savannah to get an excellent meal . Try their prime rib or seafood. Here you have it all at one exit. A great room and a great meal.
February 28, 2014
Rated 2.0 out of 5.0 by cruise 3 okay for price in area
Our bed was very uncomfortable for 2--sunk in middle--for one in bed probably okay. We stayed at 3 HIexpress during our recent travels and the coffee was sure lacking--very weak.
February 27, 2014
Rated 5.0 out of 5.0 by Rayx7 Great Service
From check in to checkout the staff was very accommodating, friendly and informative.
February 24, 2014
Rated 5.0 out of 5.0 by Dustin H Great trip
I was recently in Richmond Hills for business and had two rooms at the Holiday Inn Express. The rooms were ready early for us and we enjoyed a late check out. The rooms were always clean and the staff was great. I will definitely stay there again on my next trip.
February 24, 2014
Rated 2.0 out of 5.0 by barbarian EXCELLENT EXCEPT for HOUSEKEEPING
Let me begin by stating that if you are staying one nite, this property is a good choice. Front desk and breakfast room staff are attentive and efficient. Regrettably we stayed for 5 nites and had terrible experience with housekeeping. Failed to service the coffeemaker the first nite (remains of coffee in the machine; no new cups or sugar, etc.). That was easily fixed, but the following morning housekeeping was at the door about 9:30 - TOO EARLY!We vacated the room at 10:30 and REMOVED the "Do Not Disturb" sign as we left. Returning around 4:00 we found the room unmade but with coffee serviced. After notifying the desk of the situation - too late to remedy - we went on about our business. The following morning housekeeping was again at our room around 9:30 and one member of the crew, jabbering in a incomprehensible toungue (NOT Spanish), barged into the bathroom with coffee supplies and additional toilet paper (NOT needed). I blocked his way into the remaineder of the room as my wife was naked and hiding behind the closet door.
I have stayed at many HIE's throughout the country, but have never had such rude and unprofessional service. The housekeeping staff cannot speak nor understand English well enough to convey their needs nor understand the guest's needs.
February 16, 2014
Rated 5.0 out of 5.0 by k&kf k&kf
excellent value. staff is very professional and helpful, and explained the rewards program. not sure I'll use it but it's free and I like the hotel!
February 3, 2014
Rated 5.0 out of 5.0 by Allen65 Friendly and helpful Staff
We stopped here on our way to Florida on an unusually cold evening. The room was warm and clean. The lady at the front desk recommended two nice places to eat. I'm making the trip with golfing buddies in February and I'm recommending this Inn. My wife and I will be back next year.
January 27, 2014
Rated 5.0 out of 5.0 by Golf south Great place to stay
We travel south every year and this will our stop in future years.
January 8, 2014
Rated 5.0 out of 5.0 by D and D Best HIE off Hwy 95
We travel frequently to Fl and this was the first time we stopped at this location. It was a total delight. The lobby/breakfast layout and decor is the best. The tradtional bkfst items were done a step above. The hotel uses color and geometric patterns in the rooms and halls to give a warm modern feel. Staff was friendly and attentative. Most enjoyable was the casual attitude at breakfast as they do not rush you or strip down the buffet before the end of service time. We ordered in a chinese meal from the local rest (Bejing, I think, but the phamphlet is on the lobby counter) and it was 4 star . We will make this our permanent stop along the way
January 6, 2014
Rated 5.0 out of 5.0 by rokmc the best place I've ever been
This is a new building so everything is clean and neat.
good location, kind staffs, clean room... it was really good time for my family.
January 4, 2014
Rated 5.0 out of 5.0 by Ejandmf Very nice!
Clean and comfortable. Easy access to the highway. Good breakfast. Will stay here again.
January 1, 2014
Rated 5.0 out of 5.0 by Tutan Good overnight stay on a long ride to Florida
Quick check in and out. great self parking. friendly staff. Room cleaning and ok breakfast for the overnight price.
January 1, 2014
Rated 5.0 out of 5.0 by Big Till 1965 Nice Location
Always my favorite place to stay for the night on way to Florida.
December 31, 2013
Rated 5.0 out of 5.0 by Clamp Nice stay
Easy off and on to I-95. The hotel is very nice and in a great location. There are some nice restaurants within a few blocks of the hotel. The rooms are nice and the big flat panel TV makes for a nice stay. If you like seafood Steamers is just a few blocks away, We stay at this location several times a year on the way to Florida. The staff is very helpful also.
December 30, 2013
Rated 5.0 out of 5.0 by Jamiepro Clean and comfortable
I loved my visit here. The atmosphere was lovely, it was quite and the service was also exceptional.
December 18, 2013
Rated 5.0 out of 5.0 by Joebo20 Great morning service.
We were staying on our way to Florida and had to be up early; since it was Saturday the breakfast buffet was to set up at 7am, about 3/4 of an hour after departure. To our surprise everything was set up as we were leaving - we stayed 5 more minutes and it saved us from stoping somewhere else for breakfast.
December 3, 2013
Rated 5.0 out of 5.0 by odieman44 Very nice front desk staff!
After a long drive up I-95, the friendly and helpful front desk staff at this hotel was a wonderful relief. They were very helpful when I needed some utensils from the breakfast area for dinner. The room was spotless as well.
They also provided a $5 Sundry gift card since I am a Gold Priority Club member.
December 3, 2013
Rated 5.0 out of 5.0 by Clamp Nice hotel
The room was very comfortable and the desk was a good unit to get some internet surfing completed. The flat panel was a really nice touch. The room was quiet and dark enough for a good night sleep. The AC unit was quiet as well. The location has some nice restaurants not too far away. If you like seafood Steamers is the place to go. We also like Molly MacPherson's Scottish Pub, if you like a nice Scotch, this is the place to go, great selection.
November 25, 2013
Rated 5.0 out of 5.0 by Joaneliz Bill and Joan, Treasure Island FL
We are very seasoned travelers, and this is probably the finest Holiday Inn and Suites in which we have stayed.
The hotel is elegant and well-appointed. The customer service could not have been better. The front desk staff was very accommodating, providing us with a room despite a very early arrival. We were acknowledged as Platinum Reward members and offered an upgrade immediately.
The room was lovely, spacious, quiet and comfortable.,very well-designed.
The breakfast had a wide selection of food and the area was spacious and lovely.
We could not have been more pleased with this entire experience, and wish to thank the staff for a job well-performed. The hotel is obviously well-managed. Thank you very much.
November 22, 2013
Rated 5.0 out of 5.0 by Scorchy Great stay
The room was far more spacious than others in which we have stayed and the price was far less.
The staff was most helpful and pleasant. We very much enjoyed their consideration. Plus the interactions and conversations were most enlightening.
November 3, 2013
Rated 5.0 out of 5.0 by Blandboy Clean, comfortable, and convenient
Great stay! We needed a place near Savannah but didn't want to pay a small fortune. We got exactly what we were seeking! Comfortable bed, quiet room, modern furniture, great breakfast choices. And only about 20 minutes from downtown Savannah. I HIGHLY recommend this location!
November 2, 2013
Rated 5.0 out of 5.0 by Elron Hard to beat
For a HIE this property in my opinion is excellent. The facility was clean and comfortable. The breakfast options were very good and the personnel were very pleasant. Especially noteworthy was he staff working the breakfast room - they were particularly welcoming . The entire experience represented an exceptional value for the money.
November 2, 2013
Rated 5.0 out of 5.0 by hiexpressaj Clean facility
Loved my stay! Would definitely stay again... Had a great time.
October 29, 2013
Rated 5.0 out of 5.0 by Soccermom54321 Very Roomy
Stayed in a room with 2 queen beds. Room was well appointed & nicely decorated. Had a couch, updated décor, microwave, nice sized fridge, and a closet. Very clean. Would certainly stay again.
October 23, 2013
Rated 5.0 out of 5.0 by Starstrucknut Would Stay Here Again!
We brought our high school softball team here to play in the state playoffs. The opposing Coach recommended this hotel. It did not disappoint! Rooms were clean, staff was helpful and we had everything you need, refrigerator, microwave, coffee maker and flat screen tv. The wi fi was good also. It was very quiet and convenient to some eating places for our team. We definitely would stay again.
October 20, 2013
Rated 5.0 out of 5.0 by VLS80 Great service and clean rooms
We were so thrilled that HIE came to the Richmond Hill exit since we have family that live there. We "sandwiched" a Florida trip with two consecutive weekend stays and both times found the accommodations clean and the staff very friendly and helpful. We give praise to the breakfast staff.
October 16, 2013
Rated 5.0 out of 5.0 by noelb57 Travel
Have stayed here twice in the last couple of months and had very good experieinces both times.
October 14, 2013
Rated 5.0 out of 5.0 by Mary01810 nice place to stay
Great place to stay, as with most hotels the A/C is noise when it cycles on, especially at night when you are trying to sleep....however this room A/C was not as bad as some other places we have stayed. The. Room was clean , the staff were very helpful and the breakfast was plentiful. We would go back again.
September 23, 2013