Rated 4.0 out of 5.0 by PapaofPK Aging in place
This property is showing its age, yet is still a nice place to stay and about half the price of staying downtown Savannah, which is why we selected it.
Front desk staff were excellent. Breakfast area seemed to always be running out of things, like forks and food; the pancake machine did not work.
The men's restroom on the first floor was nasty, but was later cleaned.
On our last day, the lock on our room door malfunctioned and had to be broken into with a crowbar 4 times. Finally, 9:00 pm we moved. Fortunately, they comped our last night.
It sounds like we had a terrible experience but the rooms were comfortable. We had 4 rooms for family for a graduation. It was a good place to gather.
Besides, we roll with the punches; it takes a lot to get us bent out of shape.
May 13, 2013
Rated 3.0 out of 5.0 by johnthescouser comfortable bed poor room service
The room was good and the bed comfortable. The bathroom was ok except for poor ventilation which fogged up the mirrors for a considerable time.
We had a bad experience on one of our 3 days, we returned to our room at around 7:30pm to find it had not been touched beds not made no clean towels no coffee, most unsatisfactory! We have stayed many times at Holiday Inns and make a point of seeking one out. This is the first time this ever happened to us.
An apology from management would have been nice.
Jackie and John
May 8, 2013
Rated 5.0 out of 5.0 by Sweetdreams36 Well Kept Secret
This location is one of the best Holiday Inn Express experiences ever! The property and facilities are nice and well kept. Staff is professional, friendly and helpful. Comfortable, stylish and peaceful room. Very easy check-in and check-out. I will be staying here again!
April 30, 2013
Rated 3.0 out of 5.0 by toni416 Staff needs improvement
This hotel was not our first choice, it was the convenient choice. We are loyal HIE/IHG guests, this hotel would not be on my return to list. Although the room was okay, the desk staff was young. The word "no" is not the first one a guest should hear. How about "I'll look into it". Here's the story...New room decor have seen the addition of the "luxury bed" or in other words, 3 feet off the ground. My husband is a wheelchair user. Three foot beds don't work. We have a simple fix, remove the metal bed frame place the box spring directly on the floor. More HIE/IHG hotels have made this accommodation than I can remember. This hotel said "no". After climbing the latter of personnel, it was the manager who finally said "let me check". Please understand this is not convenience request, but a necessity.
April 29, 2013
Rated 4.0 out of 5.0 by MarshaA Staff very nice
Stay was short. On first floor room, so we could hear a lot of foot movement above us
April 26, 2013
Rated 2.0 out of 5.0 by Rainwoman Mixed Review
On the plus side, the room was clean and fairly quiet. The desk personnel were extremely friendly and helpful. On the negative side, the breakfast was the same boring thing each day and the breakfast room was understaffed. On a busy Easter weekend there was only one person working and it was hard for her to keep up so items like yogurt and fruit weren't stocked until I asked for them and the tables were really messy. I've stayed at other Holiday Inn Expresses where the breakfast was varied every day and the staff more than adequate. Finally, housekeeping completely skipped room service one day so I left a reduced tip. I said I would recommend this establishment but with one strong word of advice: Plan to eat out after the first breakfast.
April 25, 2013
Rated 2.0 out of 5.0 by Stan57 Worst experience at a Holiday Inn Express
1. Electrical Outlet next to bed in the lamp did not work. I needed this to keep my laptop charged
2. No USA Today was delivered to the room in the morning even though I am a Priority Gold member,
3. No copy of the bill was placed under the door in the morning.
4. The bed was terrible. Woke up with a sore back and I travel a lot, normally with no problems.
5. Attitude of the Front Desk Clerk when I nicely related the problems was not very caring.
April 16, 2013
Rated 4.0 out of 5.0 by Kmike Good Value, not the best service.
The room was never really cleaned. The house keeping staff made the beds and replaced half of the towels. They never vacuumed our room during our 6 days at this property. We are a family of 4 and that is how the room was booked. We only were given 2 body towels each day. We had to ask everday for 2 more towels. The table tops and dressers had not been cleaned or dusted the entire time.
No bath soap for the first 3 days. One day after we returned from site seeing at 4 pm the room had still not been cleaned. My kids loved the cookies and asked for them nightly. They were told on Friday that they do not serve cookies on Friday. Kinda weird after being told that they were only available after 5 pm but not on Friday.
I will not stay at this property next time we visit.
April 12, 2013