Rated 3.6 out of 5 by 98
Rated 2.0 out of 5.0 by Fireworks13 3 rooms in 2 nights
the first room we checked into smelled like smoke despite being a non smoking room. They moved us to a room that had a malfunctioning air conditioner. Because it was late I waited until next morning to report the problem along with a bathroom fan that didn't work either. We spent the day out and upon returning that evening the air conditioner still wasn't fixed. My wife went to the desk to complain and they sent someone to the room, but told us they had someone check it out and it was working fine. It was not fixed, after 30 min and they agreed to move to us to another room. The staff was helpful, but the condition of the hotel was not up to the standard we expect.
The breakfast was also not up to standard. They didn't serve their signature cinnamon rolls, the pancake machine was broken and the trash cans were overflowing.
July 12, 2013
Rated 5.0 out of 5.0 by Brian753 All around great service enjoyed my stay !!
Would recommend it to anybody traveling to Savannah !
July 12, 2013
Rated 2.0 out of 5.0 by kj253 Comfortable Bed, poor breakfast
While doing my recent stay in Savannah, we choose Holiday Inn because of the resonable price and generally good service we have received in the past. While we found the room to be very comfortable, breakfast and the breakfast staff was less than par!
The pancake maker was broken during our entire stay, our family was not the only family who ask about the equipment only to be told "we placed an order for a new one a awhile go and we're still waiting for it to arrive."
The wait time for breakfast muffins, milk, ceral, cream cheese, etc to be re-filled was unacceptable!!! We notice that the breakfast staff was more involved in their personal conversation than making sure all the foods were re-filled. There was one young lady who appeared to be doing all the work, while the others stood in the back prep room talking.
I would like to see a variety of breakfast meats served in the future, all the products were pork. Hopefully in the future the company will serve turkey based products which can accomdate all guests needs.
July 12, 2013
Rated 1.0 out of 5.0 by flipperdee7 Dissatisfied with Service
My Husband and I made reservations for July 5 thru 7 2013 for a 1 king bed executive suite smoking and when we checked in we were put into a king bed non-smoking room I asked to be moved to a smoking room and I was told they were over booked. I was very dissatisfied with my stay.
July 12, 2013
Rated 5.0 out of 5.0 by dbentley521 Great service and nice room
My family and I had an excellent stay. The staff was ready for us when we checked in. It only took 10 min. to check in. The staff was very nice and attentive to me and my family. The food was always fresh and tasted great. The room was neat and clean and the beds felt very comfortable. Checking out was a great experience too. I was able to use the express check out and didn't have to go to the front desk. I would definitely stay there again and I would recommend it to others.
July 11, 2013
Rated 3.0 out of 5.0 by Travelers101 So So Breakfast
Cleanliness of room was questionable as bathroom floor was tacky (sticky). Room had four half pillows. I guess two half pillows make one whole pillow. Found coffee maker and supplies in bathroom, yuk!
No luggage cart could be found at time of check out.
Like idea of not having to leave hotel for breakfast but very disappointed in quality.
Breakfast found watery, tasteless scrambled eggs. Fruit selection limited to only bananas. Pancake machine broken and during two day stay only breakfast meat offered, sausage. Quality of food served; prepackaged breakfast food you would find in grocery store.
July 10, 2013
Rated 4.0 out of 5.0 by SandyWales Just one night stay
We booked 2 rooms here for one night on our travels so didn't spend much time at the hotel but the staff were very friendly and welcoming and the room very nice. Lovely comfortable beds. We had a car and it was a few miles to downtown Savannah where we had a tour in a horse and carriage which we thoroughly enjoyed.
Breakfast was OK but unfortunately the lift had broken down the next morning and we had to struggle with large suitcases down the stairs. This was a bit of a minor point for this hotel. Otherwise, we would stay here again.
July 10, 2013
Rated 5.0 out of 5.0 by Cuna Great stay
The room was big and comfortable for a family of four. I stayed on one queen bed with my one year old son. My husband slept on the other bed on his own. My nephew slept on the pull out bed. The suite had a sink to wash bottles and a fridge to store milk for the baby.
July 9, 2013
Rated 2.0 out of 5.0 by WesMama Disappointing
I stay here regularly for business, this was probably my worst experience. Upon check in I asked if there was a fridge/micro in the room. I was told no, I asked if I could get and was curtly told "if there is one available." Never heard about it again. This was not an unusual request as I'd done it a few times previously. Local channels weren't working on the tv, called front desk. At first he didn't seem to believe me, then said someone would be right up. I'm still waiting. Showerhead lousy. Lots of noise and running outside room door. This is the first time in 3 years I felt like the staff here didn't care anything about me. Room 222 on 6/18.
June 25, 2013
Rated 3.0 out of 5.0 by SavTrip31406 Very Average
Our room was not ready for a 3 PM check in. We had to wait for it to be cleaned. The overall room was clean. The bed was a bit saggy in the middle. I forgot my meds in the room upon departure. Just a few hours later I called and asked for those to be mailed to me. The staff person "took down my address" and said they would mail me the meds. However, I suspected by the tone of her voice she really didn't write down the address. I never did get the meds returned to me.
June 23, 2013
Rated 2.0 out of 5.0 by TravelingNewlyweds There are two properties on Abercorn
Having made our reservation on the internet, and never been to Savanah, this was not the hotel we had wanted. We had a prepaid rate and were unable to change this. There is a Holiday Inn express that is located in the river and downtown walking district. That property is the one we wanted. It is much more convenient. This property is 20 to 30 minutes from that area. More clear definitions between two properties sharing the same street name would be appreciated. We lost time to spend in the area we wanted to visit. Now that we are aware of this we will be certain next time of the location. It definately affected our whole stay in a negative way.
June 19, 2013
Rated 5.0 out of 5.0 by PaulaDeanFan Staff is Excellent
There are some things that could be better at the hotel like noise but the staff there is the BEST! They are the reason I continue to come back. Natalie, Paul, Renee and Johnathon are great. If there is any problem I've encountered I know the team will resolve it.
June 18, 2013
Rated 5.0 out of 5.0 by PaulaDeanFan Great Stay, Cant wait to return.
Great Stay, I had a blast and I will defiantly be returning. I usually do not write reviews, but I this hotel and staff was so great, I felt I needed to show my appreciation in some way.
June 18, 2013
Rated 5.0 out of 5.0 by Iris423 Peace an confortable
great area, great staff service, clean rooms, affordable rates :)
June 15, 2013
Rated 2.0 out of 5.0 by UGADawg Thin walls and noisy Hotel
Hotel was clean and parking is good. Breakfast was average, as you see at a cont. buffet. The hotel had to be cheaply made, walls are paper thin. People walking on floors sound like they are coming thru ceiling, 4 rooms from elevator, could hear it going up and down, when people shower it sounds like a water fall in the walls. no interior insulation for sound. Have to say, I've stayed in several HI expresses and by far, this was the second worst. St Simons is the worst.. For the price, I expected better.
June 10, 2013
Rated 5.0 out of 5.0 by Jazz4 Great Service!!!
Staff was friendly and helpful from day one. I booked several rooms for family and they all enjoyed their stay. I was not familiar with area and was a little worried about finding my way around. Location was near many places to eat and shop. Also, if stay on Abercon, it takes you into downtown. Kudos to staff for helping me with reservations.
June 7, 2013
Rated 4.0 out of 5.0 by RandR87 Couple issues
We have stayed at this hotel several times over the last couple years and this was the first time that I have a couple complaints.
1) the breakfast was definately not as good as previous stays
2) the tv in one of the rooms that our party occuppied did not have all of the channels that were listed and were available on the tv in the other room
3) on the day of departure there was a large bug found that morning prior to leaving
Overall we still had a nice stay however it was not up to our normal expectations for this location.
June 7, 2013
Rated 2.0 out of 5.0 by Kansasken1 WAY below standards for HIE
I just checked in and I had to look at my key card to make sure I was at a Holiday Inn Express property. No recognition as a Platinum Club member, or Priority Club member at all. No bottle of water. Not only was there not a room upgrade, I got a room with nasty carpet, broken remote control, and the sun shining directly into my room with no curtain to close. So much for a nap after an 8 hr drive. Maybe they should send the management of this property to some of the other HIE's so they can see how it should be done. If you're looking for a bed for a night, this place will do. If you're looking for any perks for being a loyal IHG customer, you've come to the wrong place.
May 30, 2013
Rated 3.0 out of 5.0 by Charlie54 If only ....
A reasonable location on the edge of Savannah five miles or so from historic core. Room fine but overlooked the rear of retail premises.
Poor choice at breakfast compared to most other Holiday Inn Express.
My main concern was that the staff preferred to be on their cell phones rather than providing a service to guests.
May 29, 2013
Rated 2.0 out of 5.0 by raymondt Loud rooms & friends
My wife & I booked 2 rooms, one on the 3rd floor & one on the 1st floor. for our in-laws from Europe. Unfortunately, the staff person on night duty did not call the police when we reported very loud talking, arguing slamming of doors, throwing around things in the rooms starting on the outside & continuing fm about 1030 pm to after 2pm despite also calling once & then dressing & reporting directly to front desk.
The next day, the sales mgr at front desk did give Priority club coupons as compensation.This was our worst experience ever with HI.
May 25, 2013
Rated 5.0 out of 5.0 by Butternut Customer service is back!
It was a pleasure to stay at this property. We did not have to get in our car to do anything. Very convenient location. The staff were professional and helpful.
May 25, 2013
Rated 5.0 out of 5.0 by jydpapd great service
staff made u feel like you were home, they have a really young and great staff
May 18, 2013
Rated 4.0 out of 5.0 by PapaofPK Aging in place
This property is showing its age, yet is still a nice place to stay and about half the price of staying downtown Savannah, which is why we selected it.
Front desk staff were excellent. Breakfast area seemed to always be running out of things, like forks and food; the pancake machine did not work.
The men's restroom on the first floor was nasty, but was later cleaned.
On our last day, the lock on our room door malfunctioned and had to be broken into with a crowbar 4 times. Finally, 9:00 pm we moved. Fortunately, they comped our last night.
It sounds like we had a terrible experience but the rooms were comfortable. We had 4 rooms for family for a graduation. It was a good place to gather.
Besides, we roll with the punches; it takes a lot to get us bent out of shape.
May 13, 2013
Rated 3.0 out of 5.0 by johnthescouser comfortable bed poor room service
The room was good and the bed comfortable. The bathroom was ok except for poor ventilation which fogged up the mirrors for a considerable time.
We had a bad experience on one of our 3 days, we returned to our room at around 7:30pm to find it had not been touched beds not made no clean towels no coffee, most unsatisfactory! We have stayed many times at Holiday Inns and make a point of seeking one out. This is the first time this ever happened to us.
An apology from management would have been nice.
Jackie and John
May 8, 2013
Rated 5.0 out of 5.0 by Sweetdreams36 Well Kept Secret
This location is one of the best Holiday Inn Express experiences ever! The property and facilities are nice and well kept. Staff is professional, friendly and helpful. Comfortable, stylish and peaceful room. Very easy check-in and check-out. I will be staying here again!
April 30, 2013
Rated 3.0 out of 5.0 by toni416 Staff needs improvement
This hotel was not our first choice, it was the convenient choice. We are loyal HIE/IHG guests, this hotel would not be on my return to list. Although the room was okay, the desk staff was young. The word "no" is not the first one a guest should hear. How about "I'll look into it". Here's the story...New room decor have seen the addition of the "luxury bed" or in other words, 3 feet off the ground. My husband is a wheelchair user. Three foot beds don't work. We have a simple fix, remove the metal bed frame place the box spring directly on the floor. More HIE/IHG hotels have made this accommodation than I can remember. This hotel said "no". After climbing the latter of personnel, it was the manager who finally said "let me check". Please understand this is not convenience request, but a necessity.
April 29, 2013
Rated 4.0 out of 5.0 by MarshaA Staff very nice
Stay was short. On first floor room, so we could hear a lot of foot movement above us
April 26, 2013
Rated 2.0 out of 5.0 by Rainwoman Mixed Review
On the plus side, the room was clean and fairly quiet. The desk personnel were extremely friendly and helpful. On the negative side, the breakfast was the same boring thing each day and the breakfast room was understaffed. On a busy Easter weekend there was only one person working and it was hard for her to keep up so items like yogurt and fruit weren't stocked until I asked for them and the tables were really messy. I've stayed at other Holiday Inn Expresses where the breakfast was varied every day and the staff more than adequate. Finally, housekeeping completely skipped room service one day so I left a reduced tip. I said I would recommend this establishment but with one strong word of advice: Plan to eat out after the first breakfast.
April 25, 2013
Rated 2.0 out of 5.0 by Stan57 Worst experience at a Holiday Inn Express
1. Electrical Outlet next to bed in the lamp did not work. I needed this to keep my laptop charged
2. No USA Today was delivered to the room in the morning even though I am a Priority Gold member,
3. No copy of the bill was placed under the door in the morning.
4. The bed was terrible. Woke up with a sore back and I travel a lot, normally with no problems.
5. Attitude of the Front Desk Clerk when I nicely related the problems was not very caring.
April 16, 2013
Rated 4.0 out of 5.0 by Kmike Good Value, not the best service.
The room was never really cleaned. The house keeping staff made the beds and replaced half of the towels. They never vacuumed our room during our 6 days at this property. We are a family of 4 and that is how the room was booked. We only were given 2 body towels each day. We had to ask everday for 2 more towels. The table tops and dressers had not been cleaned or dusted the entire time.
No bath soap for the first 3 days. One day after we returned from site seeing at 4 pm the room had still not been cleaned. My kids loved the cookies and asked for them nightly. They were told on Friday that they do not serve cookies on Friday. Kinda weird after being told that they were only available after 5 pm but not on Friday.
I will not stay at this property next time we visit.
April 12, 2013