Rated 4.3 out of 5 by 126
Rated 5.0 out of 5.0 by srf4hm Very friendly staff
From the time we arrived until the time we left every staff person we came in contact with was wonderful. They would go out of the way to help or answer questions. They were very helpful in suggesting restaurants and arranging tours. The hotel is under renovation but it was not noisy at all. We did not realize it was a pet friendly hotel so there was an occasional dog bark but since I'm a dog lover it didn't bother me.
January 9, 2014
Rated 5.0 out of 5.0 by Karrot Happy Smiling staff
Comfortable clean room, staff was super! Everyone was smiling and super helpful. So happy that they allowed pets!
January 8, 2014
Rated 5.0 out of 5.0 by Leenie67 Great staff
My husband and I stayed for our anniversary. From check in to departure, we had a great experience! Location was great. Walking distance to all historic sites. The room was clean and very comfortable. The best part was the staff who went above and beyond to be helpful- especially Teesha at the front desk and Mario. We couldn't get over how they went above and beyond for us! Thanks for a great stay! Will stay again if ever there again!
January 7, 2014
Rated 4.0 out of 5.0 by Boris and Natasha Great location, nice update of an historic building
The bed was very comfy and the room well appointed and clean, nicely lit and the shutters on the windows shut tight. Love the makeover of an historic building. The location was central to the parks and central historic district and a nice walk to the River shops and restaurants. Some confusion over parking and charges for pets. We were called at 7:30 in the morning to move the car, (the instructions we were given at check in were either inaccurate or unclear) but when we mentioned we were not pleased with that early hour call at checkout we were given a good discount. The dinner hour reception was a disappointment. The soup was burned. Over all I would go back though.
January 6, 2014
Rated 3.0 out of 5.0 by 03stampededak Good property with construction interrupting our stay. Lackluster staff.
We were pleased with the room and amenities. A significant amount of construction was going on, which made entry and exit an issue at times. Additionally, the lobby bathrooms were closed, which we found to be an issue in a town as walk-able as Savannah. However, this was the off season, so i understand why updates are being made now.
The less acceptable issue was the staff. They were not helpful in finding area attractions and showed little interest in helping find the many attractions nearby. Additionally, on check out I could not receive a receipt due to the printer being broken. I asked if the staff member could email it to me, which they said yes. I then provided my email. However, i saw my email address paper placed in a drawer so i asked if they could provide the receipt now. The staff replied that they could not do that, and they would send it out later. Four days after checkout, I still have not received my receipt.
January 6, 2014
Rated 5.0 out of 5.0 by Betty 53 Great room with lots of windows and comfortable beds! Great breakfast ! Hotel is locate in a great location !
Great place to stay nice room good food great location!
January 4, 2014
Rated 5.0 out of 5.0 by Larry90 Wonderful Time
My wife and I went to Savannah for our 40th wedding anniversary and had a wonderful time. The hotel was ideally located for and to the things that we wanted to do. The room was cozy, quiet and clean. The staff was very friendly and helpful. We will go back to Savannah someday to see the things that we missed and we will stay here again.
January 2, 2014
Rated 4.0 out of 5.0 by A&SW Excellent service and great location
Although the hotel was undergoing renovations, it was still a great visit. The location is great for walking all over the historic district. The staff were extremely helpful, kind, and friendly. The concierge helped find good restaurants and gave good recommendations. The room was large, very clean, and quiet even on the street side. The value was good for all of the amenities including the breakfast. We will return next year. Thanks so much.
December 31, 2013
Rated 5.0 out of 5.0 by Smith Point Stayed for Christmas
My wife and I brought my parents and our dog here for Christmas. Stayed 3 nights. Hotel is in a perfect location. Our room had a full fridge, dishwasher, sink, range and microwave. There were 70 channels on TV. The staff were great. Always making sure we were satisfied. The double beds were a bit small, but having a kitchen made up for that. Laundry was free (pay for soap). Gym has treadmills with TV's.
December 29, 2013
Rated 5.0 out of 5.0 by SouthSpringer Outstanding!
I am pretty particular when it comes to hotels but I was absolutely and completely pleased with my stay. Though there was some minor construction going on, it did not hinder in my stay.
The room was fantastic. It was gorgeous and overlooked the water. There were lots of windows and the kitchenette was a pleasant addition. The bed was very comfortable and the staff was very kind.
Best value for the area and service. Thanks for the great weekend.
Oh, the breakfast wasn't bad either!
December 11, 2013
Rated 2.0 out of 5.0 by Madi9 Small room
The website showed a luxurious king suite but the room we ended up with at the Staybridge in Savannah GA was anything but. It was worn, small and very disappointing for the price. When we complained to management they said Oh the website doesn't necessarily show the rooms here! We are coming back to Savannah but will not be staying at the Staybridge.
December 5, 2013
Rated 5.0 out of 5.0 by CAT56 Great location and nice room.
Really enjoyed our stay in Savannah . Staybridge was a great location, can walk to everything. Rooms are clean and very comfortable. Staff was very friendly. Only drawback was the occasional barking dog. Definitely stay there again.!
December 4, 2013
Rated 5.0 out of 5.0 by Deacon5840 Exceeding Expectations
We were more than pleasantly surprised at how nice this hotel was. It was a value beyond what we had expected. People were very friendly and afternoon snacks were plenty. We would stay here again in a heartbeat.
November 18, 2013
Rated 5.0 out of 5.0 by bj123456 Loved the mini kitchen
This our second stay at Staybridge in Savannah, GA. The beds, like new linens and overall look and care of the facility is great. They had a power problem. The room went dark for a second and then we could not get back on the internet for a bit. My husband was working, so that was a problem. This has happened to him before. The parking in the back is terrible because there is no back entry to the building. I think you should work on this.
The room seemed a bit small for all that was in it.
November 15, 2013
Rated 5.0 out of 5.0 by Metooyfdthvdetujvfdsghjjg Good stay
Convenient to Savannah's sights. The breakfast is much better than the advertised continental breakfast. They changed the wifi password Sunday night without telling us, but that a small problem
November 15, 2013
Rated 5.0 out of 5.0 by MMMMike Great place to stay.
Perfect place to stay had a great time, just next river street.
November 15, 2013
Rated 2.0 out of 5.0 by Merry51 Noisy Room and Cold Breakfast Everyday
We selected the Staybridge for it's location. Should have done more research. We were located on the 3rd floor with a view of the opposing hallway. Sleeping peacefully is not an option at this property as there is a motor running constantly and although we were located a few rooms away from the elevator, it clanged and banged all night long.
Each morning me were treated to cold scrambled eggs, cold yet burnt egg patties, cold sausage patties, cold sausage links, and cold overcooked bacon. The coffee supply was always out and I had to ask each day for coffee. The bananas were brown and overripe. Not the way I wanted to start my mornings. I settled for semi warm oatmeal and patiently waited to get a spoon.
Really not a place I would recommend if you plan on sleeping and having a Hot Breakfast, as advertised.
November 7, 2013
Rated 5.0 out of 5.0 by Kate48 Very attentive staff
Very attentive staff. Also plenty of food for breakfast and evening reception.
October 27, 2013
Rated 5.0 out of 5.0 by HappyBirthdayin2013 2nd Stay
Enjoyed ourselves 3 years ago and so we came back again this year. Enjoyed the breakfast and the nightly social get together. Love the location. Staff was very pleasant. Celebrated my birthday in Savannah and very happy.
October 22, 2013
Rated 5.0 out of 5.0 by travelbobby Great location and super hotel facilities
We found the STAYBRIDGE to be very clean, quiet & friendly.
The entire staff was the BEST ever! The continental breakfast was as great as I have ever had before. I would recommend to anyone, even animal lovers. The hotel and the city of Savannah have the utmost respect for animals. The city even has drinking fountains for the animals!
October 5, 2013
Rated 3.0 out of 5.0 by Jackie459 Disappointed with this location
I had a wonderful experience at the Staybridge in Jacksonville on Touchton Rd had stayed there for 3 weeks.
So when we decided to go to Savannah and due to the experience I had in Jacksonville Staybridge was my top choices for a wonderful stay. We had a wonderful staff member check us in her name was Portia I thought okay this is going to be good she put us on the fourth floor over looking Bay Street another positive for Portia.
The room was clean and the beds were comfortable however there must have been something wrong with the air conditioning due to it kept making weird noises the whole three nights we were there.
Now on day 1 we were excited to start our day and went down to breakfast which was a little disappointment with options.
That night we chose to experience the nightly get together. Food again not as good as Jacksonville but alright. My partner and I don't drink wine or beer and wanted a soda the soda machine went down as well as the ice portion of the machine. I thought that the staff would fix it and I waited the young man said the machine is broken and you can have orange juice if you want I stated I don't want juice I want soda and walked away. Now one positive thing was another hotel staff person did try to provide us with bottled soda however they were out of diet coke and never restocked our whole time there and for the rest of our stay the soda machine was out of order this was unacceptable.
It would have also been nice if they would have informed us to where the complimentary washer and dryers were we looked all over and could not find them. The house-keeping staff was nice enough however having to share the elevator the whole time with all staff with their equipment was not pleasant.
Location was nice though however it would have been nice if they had a hot tub to enjoy after walking all day.
October 4, 2013
Rated 2.0 out of 5.0 by Fathiss1 Front Desk Issues
When I checked in the lady at the desk welcomed me and with a canned response she said she was happy I was a Platinum member. The other lady behind her (housekeeping?) whispered low and said :no we're not" under her breath.
During my 2 day stay the key continually stopped working and I made repeated trips to the front desk to have re-keyed. On one occasion the re-key didn't work and I had to go back immediatley#I do not keep my key by my cell phone#.
When i checked out I went to the front desk #they did not deliver the bill to my room# and I was the only one there. The lady was on the phone at first, but when she got off she asked if she could help me. At the same time another man walked to the counter and she askwed me to wait while she waited on him. No reason given.
This hotel, as is becoeming the norm for IHG, does not recognize its Platinum members, but they took it a step further to be just plain rude.
September 30, 2013
Rated 5.0 out of 5.0 by Lashell28 Great service
I have stayed many places.This was the best.I must say the room was great and staff was awesome,I hope the CEO of this company knows what great staff they have working.They should have a night and day off to stay where they work and give to them what they give to strangers.If not a stay just give them a nice bonus.Take a bow East Bay.May God Keep Blessing You All.
September 28, 2013
Rated 4.0 out of 5.0 by lilgirl26 Nice Room but items not restocked
The ice maker was broken in our room and there are no ice machines on any of the floors for customers. Also, we had to repeatedly ask for toilet paper as no extra rolls were left in the room. We also did not receive enough towels for four people and had to get more from the from desk the four days we were there. Also had a lot of trouble connecting to the Wifi.
Overall the staff is very nice and the location is great.
September 26, 2013
Rated 2.0 out of 5.0 by Lorij Not what we thought
Our friends had told us about this hotel, we usually stay somewhere else in the city, however we decided we would venture out and try other places. We will not be doing that again, the staff was not very friendly. Seemed her meal was more important then taking care of us. We asked for extra towels and never received them. The TV was out most of our trip. I asked twice while leaving the hotel if they were going to send someone up to look at it. Yeah she replies. No never happened. Went for breakfast in the morning and no plates very little food left, still had 30 minutes left to serve and you either ate what was left in the bins or you had nothing. The places we usually stay that serve breakfast, if it says stops at 10, they continue to fill things until 10!
Very disappointed. The room with a view was a window that lead out into another hallway.
September 24, 2013
Rated 4.0 out of 5.0 by Sirlj A beautiful area of town
This property is smack in the middle of it all in Old Town Savannah. You can walk to most everywhere you would like to see near the river. The hotel is perfectly decorated with the historic district scenery. The room was very nice and accommidating. My only issue that I have with this property is the parking. I do understand that parking is limited, but to charge a fee AND the need to walk outdoors quite a ways (I am glad it was not raining) is extreme. If it were valet parking, it would be much more understandable. I would still highly recommend this location is visiting the area.
September 17, 2013
Rated 5.0 out of 5.0 by Jwgunns Great Location.
Love this hotel. Great location and very cozy!! Will definitetly stay here again!!
September 10, 2013
Rated 2.0 out of 5.0 by mopulga Labor Day Visit
We traveled to the Savannah location for labor weekend with our dog who is very well behaved. The checking staff was ok. Not excellent but acceptable.
On the second day we encountered a very snippy wait person during breakfast. She stated that the dog was too close to the hot line. That is acceptable - we understand the need for rules. The method of how this was communicated was unacceptable. It was in a rude tone, condescending and overall poor. We sat down to have breakfast and moved on.
On the third day, we stayed away from the hotlike and took turns. As I waited for my spouse to get breakfast an aggressive waitstaff came to me and said Hey. Hey you! - you have to go. Dogs are not accepted in the dining area. She did this from about 15 feet away in front of the entire dining area. Again - rules are OK, but we had not been told that this dining area was pet free. We had breakfast the day before and we were told that the hotline was off limits, but not the dining area. Staff saw us at the dining area and did not say anything. We assumed incorrectly that the area was ok for well behaved dogs.
Again - Rules are ok. The method of informing us was extremely poor. It was kin to being at a public service office with a culture of displeasure about the job, zero eye contact. Voice and tones that were disrespectful.
In addition I did walk by a couple of times and overheard staff huffing and puffing about situations at work. I saw one roll her eyes and mumble something as another guest walked by a freshly cleaned floor. The guest had no way of knowing.
My suggestion to the company - spend some time in hiring the right people and training them in the area of customer service and how to deal with people.
September 9, 2013
Rated 2.0 out of 5.0 by LeakySavannah Disappointing stay!
This hotel was in an excellent location. The staff, day and night, was helpful and courteous. Unfortunately, water leaked from the ceiling into my room the entire length of my stay. The engineers, while they really wanted to help, did a horrendous job at trying to fix the leak by caulking over the leak. I don't know if there were any available rooms but I certainly was not offered a different room nor was I offered any other type of compensation for the inconveniences. That was probably the most disappointing part of the entire stay.
September 2, 2013
Rated 4.0 out of 5.0 by BizzTraveler44 Best room, location and service combination
I work in Savannah frequently and also bring the family up for free days. I have stayed at nearly every decent hotel in the area and this is the best overall deal on Bay street. The location is tops. They also have a better breakfast than the other competitors on the strip and they do have free diner and beverages on week nights. I will be staying here again.
September 1, 2013