Rated 4.0 out of 5 by 158
Rated 4.0 out of 5.0 by DyerCoFish1983 Nice Place
Good location, good staff, not far from any attraction Savannah 17 miles away Beach like 30 no loud noises was satisfied with overall stay.
July 25, 2014
Rated 2.0 out of 5.0 by MissMel03 Staff needs training
The staff was the main reason this stay was so bad. They did not understand simple requests. When manager was brought into situation she was just as dim witted as the front desk clerk. She was not considerate of the time I had wasted in trying to resolve the issue. She tried to dismiss me and my concerns by saying the front desk clerk was new. That is no excuse. Someone here should be smart enough to understand what I needed.
Had an issue with tub being dirty and not being brought towels but the staff's sense of unconcern made everything worse.
July 23, 2014
Rated 4.0 out of 5.0 by Chan Family Overall Nice stay
Great value. Hotel staff were very friendly. Room was spacious and clean. First time we've stayed in a suite and we love having a separate area with kitchenette and pull out couch. Breakfast was a bonus. Lots of choices..
July 19, 2014
Rated 4.0 out of 5.0 by GA Traveller Relaxing and Welcoming Staff
Our stay at this facility was relaxing and the staff welcoming and friendly.
July 17, 2014
Rated 4.0 out of 5.0 by Golfman12 Just passing through
Front desk and staff were excellent, food service was busy and testy to customers, room was nice but lack of fan ventilation in the bathroom and in room air conditioning units are loud. A very nice location for a one night stop.
July 15, 2014
Rated 5.0 out of 5.0 by chris1164 Nice Place
The hotel is clean and the service was good. We enjoyed the breakfast in the morning. The staff was nice and it was easy to check in and out. We did not have any problems with the room at all.
July 14, 2014
Rated 1.0 out of 5.0 by B Bologna Wish I had asked for a different room
For a one night stay, the experience was in no way what we expected from Holiday Inn Express. We actually seek out HI Expresses during travels for vacation. This one was a major disappointment. The top floor room overlooked the parking lot which we thought would make it quieter. Instead we got a truckstop parking lot. Semi trucks ran off and on all night long while parked outside our window.
In addition, the ceiling fan was extremely noisy when operating. Mirrors and TV screen were very dirty.
When checking out, we commented to desk and were given a rewards membership with a comp. 500 pts.
Appreciate the pts, but very doubtful we will opt for HI Express in the future after this experience.
July 13, 2014
Rated 3.0 out of 5.0 by Joe et el Not in my top 100
As a platinum member, I travel frequently for business and stay at Holiday Inns or IHG Hotel brands. My family and I are heading to Florida and booked a room at the Gateway Holiday Inn using our points. Where do i begin...
Right from the start, the room keys do not work and had to be reloaded several times. The front desk said the key reader only works sometimes so they have to be reloaded every time we leave. The faucet is broken in the sink so the water runs all the time. Most of the keys have been ripped out of the room phone keypad. Room cleaning did not refill towels before we checked in. Room sleeps 6 but they only leave 3 towels??? The shower...UGH!! The STAINS!! The room has 2 rooms and only 1 with AC. I can go on and on.
It is very obvious this hotel is run on a shoe string budget. We will not be staying again. Drive down the road a little further and skip this place.
July 13, 2014