Rated 4.0 out of 5 by 170
Rated 3.0 out of 5.0 by Jenn1267 Friendly staff, not the best experience
Front desk staff was very nice and tried to be helpful. The bed linens in a bag for the pull out sofa were dirty and had cereal mixed in with the sheets. Staff gave us new sheets but my kids had to use blankets we brought from home. They didn't have any extra comforters and The one in the bag had a blood spot on it (not huge but still gross). We stayed one night on our way to Florida and will not stay here again.
August 2, 2014
Rated 4.0 out of 5.0 by Savannah Visit Great Value
WE had a great value for the room we stayed in. Nice staff and nice facility.
August 1, 2014
Rated 4.0 out of 5.0 by math41 Spacious room and great service.
We stayed in a suite and it was very comfortable and spacious. However, I recommend you ask for more pillows as the one provided were flimsy. The jet tub needed to be updated. Our children enjoyed the continental breakfast. Easy and accessible to well known restaurants in the area.
July 31, 2014
Rated 5.0 out of 5.0 by Rhino26 A lot nicer than expected
Room was a suite instead of a regular room and breakfast provided was good.
July 29, 2014
Rated 4.0 out of 5.0 by DyerCoFish1983 Nice Place
Good location, good staff, not far from any attraction Savannah 17 miles away Beach like 30 no loud noises was satisfied with overall stay.
July 25, 2014
Rated 2.0 out of 5.0 by MissMel03 Staff needs training
The staff was the main reason this stay was so bad. They did not understand simple requests. When manager was brought into situation she was just as dim witted as the front desk clerk. She was not considerate of the time I had wasted in trying to resolve the issue. She tried to dismiss me and my concerns by saying the front desk clerk was new. That is no excuse. Someone here should be smart enough to understand what I needed.
Had an issue with tub being dirty and not being brought towels but the staff's sense of unconcern made everything worse.
July 23, 2014
Rated 4.0 out of 5.0 by Chan Family Overall Nice stay
Great value. Hotel staff were very friendly. Room was spacious and clean. First time we've stayed in a suite and we love having a separate area with kitchenette and pull out couch. Breakfast was a bonus. Lots of choices..
July 19, 2014
Rated 4.0 out of 5.0 by GA Traveller Relaxing and Welcoming Staff
Our stay at this facility was relaxing and the staff welcoming and friendly.
July 17, 2014
Rated 4.0 out of 5.0 by Golfman12 Just passing through
Front desk and staff were excellent, food service was busy and testy to customers, room was nice but lack of fan ventilation in the bathroom and in room air conditioning units are loud. A very nice location for a one night stop.
July 15, 2014
Rated 5.0 out of 5.0 by chris1164 Nice Place
The hotel is clean and the service was good. We enjoyed the breakfast in the morning. The staff was nice and it was easy to check in and out. We did not have any problems with the room at all.
July 14, 2014
Rated 1.0 out of 5.0 by B Bologna Wish I had asked for a different room
For a one night stay, the experience was in no way what we expected from Holiday Inn Express. We actually seek out HI Expresses during travels for vacation. This one was a major disappointment. The top floor room overlooked the parking lot which we thought would make it quieter. Instead we got a truckstop parking lot. Semi trucks ran off and on all night long while parked outside our window.
In addition, the ceiling fan was extremely noisy when operating. Mirrors and TV screen were very dirty.
When checking out, we commented to desk and were given a rewards membership with a comp. 500 pts.
Appreciate the pts, but very doubtful we will opt for HI Express in the future after this experience.
July 13, 2014
Rated 3.0 out of 5.0 by Joe et el Not in my top 100
As a platinum member, I travel frequently for business and stay at Holiday Inns or IHG Hotel brands. My family and I are heading to Florida and booked a room at the Gateway Holiday Inn using our points. Where do i begin...
Right from the start, the room keys do not work and had to be reloaded several times. The front desk said the key reader only works sometimes so they have to be reloaded every time we leave. The faucet is broken in the sink so the water runs all the time. Most of the keys have been ripped out of the room phone keypad. Room cleaning did not refill towels before we checked in. Room sleeps 6 but they only leave 3 towels??? The shower...UGH!! The STAINS!! The room has 2 rooms and only 1 with AC. I can go on and on.
It is very obvious this hotel is run on a shoe string budget. We will not be staying again. Drive down the road a little further and skip this place.
July 13, 2014
Rated 2.0 out of 5.0 by BARBIE GIRL Family Reunion
The reason for our stay was a family reunion. The layout of the suite was unusual. The tub was large and difficult to get into. The sitting area had no air conditioning; only a fan that only ran on a low speed. Savannah is a very hot town in the summer. This fan was no help at cooling off the room. The bedroom of the suite had an old air conditioning unit that ran loudly the entire time of our stay. I was very disappointed.
July 9, 2014
Rated 5.0 out of 5.0 by scarlett26 Sweet Suites and Staff
The staff was warm and hospitality was warmer. I would recommend this hotel for quality, cleanliness, easy on-off the interstate and staff going out of the way to answer any travel questions or need. The Manager (Sharon) has hired a young lady (Sarah) who is smart, attentive, personable and efficient. Felt very safe with all rooms inside and card key entrances.
July 8, 2014
Rated 3.0 out of 5.0 by Wood3 Great Price
Overall this hotel was a good value for the price. It was also a good location for those travelling on I-95. Free breakfast was offered, however, the dining room was very crowded before we left and not all food items were available at the time. Pull-out couch linens were dirty, however, they provided replacement linens and offered a discount on the room to accommodate us for the inconvenience. Nice staff. There was a large family reunion at the hotel during our stay, and it seemed more crowded than it may be on a regular basis.
July 7, 2014
Rated 5.0 out of 5.0 by aiden55 Sand Gnats outing
We came to Savannah to catch the Sand Gnats and decided to stay at this property. The young lady at the desk Sharika went out of her way to accommodate us, she was very busy that afternoon I could tell that she could multi task very well. She was very pleasant and nice. If ever in Savannah I would recommend this Holiday Inn Express.
July 2, 2014
Rated 5.0 out of 5.0 by precious4 Microwave did not work!
Microwave did not work, but Sarah, night desk attendant, was very kind and popped my popcorn for me at 10 p.m. and helped me relax! The whirlpool was a much needed luxury that night also. A great stay.
July 2, 2014
Rated 2.0 out of 5.0 by Mib3 Cleanliness an issue
Room was very spacious with separate sitting area. Cleanliness was definitely an issue for me and would cause me not to stay there again. It would take so little to make the extra effort to make this a great place to stay.
July 2, 2014
Rated 5.0 out of 5.0 by Jimmy40 Fantastic service and the upgrade was truly a nice touch
I used my points for this reservation for my sister and brother in law for there 50th wedding anniversary. They were returning home to NC from Florida and while here both became ill and did not feel that they were up to a straight thru drive. I called the hotel and got the location along the interstate and the very nice lady was truly helpful in giving me information. When my folks arrived they were treated like regular guests. They were given a upgrade to a suite. My sister called me when she got into the room and she was so excited for she had never had a room so nice. Thanks, Jimmy
July 1, 2014
Rated 3.0 out of 5.0 by JKATL Needs Some Changes
The property overall is OK. Nice big pool. We stayed for 5 days and the outside pool bathrooms were never cleaned - dirt on the floor and dirty towel. Also the breakfast was the same every day - no change in food - boring. Went out to get breakfast on occasion. Housekeeping needs help. Did not change sheets after 3 days which they say they do. Had to ask them to change the sheets the 4th day. The room AC you could not turn the fan off - it ran consistently. Front desk staff and maintenance staff were good to deal with. Not sure if I will return to this location again unless some changes are made, mostly housekeeping issues.
June 30, 2014
Rated 5.0 out of 5.0 by Summer11 Great Location
Great friendly staff, Great location, Easy access to Savannah and Coastal Islands
June 30, 2014
Rated 2.0 out of 5.0 by mary532 Not a good HIE
We are IHG rewards members and use HIE often. On our way back from Florida we chose this one as it was close to Downtown and we were going to visit the sites the next day. Best thing about it was its location. We were upgraded to a family suite which was nice but once seeing the room and its cleanliness not so impressed. The AC unit had a puddle on the floor. There was a dirty tissue left above the microwave. the sofa in the suite was very old. The fancy tub/jacuzzi seemed kind of gross and not well cleaned and since we showed late the day before didn't even want to use it. Beds were not very comfy. Breakfast was okay, but not as good as other HIEs. We were glad to leave. We will have to find another place to stay when going to Savannah again.
June 29, 2014
Rated 3.0 out of 5.0 by PBR47 Improvements.
Room 110 - Air Conditioner needs servicing.
Mostly likely will not be fixed until it quits running.
Room maid service was poor.
June 29, 2014
Rated 5.0 out of 5.0 by russlzu Terrific staff, well maitained, comfortable bed
My wife and I have stayed here on two different occasions, and feel we get great value for the price. The staff is outstanding.
June 28, 2014
Rated 5.0 out of 5.0 by AliDavi Comfortable and spacious!
We are a family of five and needed one room for an overnight stay. We booked a suite which was very spacious, clean and comfortable. The staff were very friendly and helpful. It was also a very convenient location for our journey down to Florida, with a big choice of restaurants very close by. Also close for Savannah.
June 28, 2014
Rated 5.0 out of 5.0 by Teddy Bear 628 Staff was great
Reservation was as requested. Rooms were comfortable. Facility was full and had to wait for table at breakfast, other than that things were great. Staff was great as they allowed us to park motorcycles under canopy.
June 26, 2014
Rated 5.0 out of 5.0 by rex77 Excellent accomadations
Everything was great except breakfast needs to be served everyday by 6am. Those of us with 7 or 8am appointments are pushed for time. Breakfast area is to small for the number of guests.
June 26, 2014
Rated 3.0 out of 5.0 by Disneyfreak Bed issues
The mattress was too soft. The pillows seemed rumpled as if the pillowcases weren't clean and the sheets and pillows were completely missing from the sofa bed. The bathtub also appeared dingy.
June 26, 2014
Rated 5.0 out of 5.0 by C Flynn Great Stay
The hotel was great and clean! The only suggestion that I have is replacing the pillows. They were really soft and have lost their shape.
June 23, 2014
Rated 5.0 out of 5.0 by Ster Just like being at home
I always visit this Hotel when I'm town for Business, the Service that is provided and the Breakfast is the best experience to have when your tired from traveling and starting out for the next day.
June 20, 2014