Rated 4.0 out of 5 by 57
Rated 4.0 out of 5.0 by Fenelonian Room comfortable and clean
Front Desk staff extremely friendly. Other staff pleasant and helpful.
November 10, 2013
Rated 3.0 out of 5.0 by Shar65 Room condition
Confidentially,I have never been so disappointed while staying overnight.
The bathroom sink was greasy, not squeaky/shiny clean. It was fairly obvious that no cleaner had been used to clean the sink or counter before my arrival. The toilet was not properly cleaned as evidenced by residual urine behind the seat hinge.
Dust and dirt were obvious around the perimeter of the sleeping area. There needs to be more attention to detail when vacuuming.
I have been staying overnight at your location for a number of years because of its close proximity to Rouge Valley Medical Center for early morning laser surgeries.
With your assurance that conditions in the rooms will improve, I will return to your hotel on my next trip to Scarborough for early morning surgery.
This message is sent with the best of intentions.
November 10, 2013
Rated 5.0 out of 5.0 by Dawn2dusk Outstanding staff and management!
I had a wonderful stay here. For a woman traveling alone, I need to feel safe and comfortable. I had the feeling of staying with friends. The room was large and clean and I didn't even use the "sleep sack" that I always bring to hotels. The manager, Peter, was extremely helpful and accommodating. Breakfast was sooooo good! Will stay here every time I visit. Thank you for a perfect stay. Dawn
November 5, 2013
Rated 5.0 out of 5.0 by Boaz52 Courteous and welcoming staff
We very much enjoyed our stay at Holiday Inn express. From the moment we arrived we were greeted warmly and felt welcome. The facilities were excellent. We would definitely stay there again.
October 31, 2013
Rated 5.0 out of 5.0 by Kimber03 Impressed
Staff, especially Peter the day manager, were extremely welcoming and friendly. Peter goes out of his way to make his guests feel like family - calling them by name, remembering details from their last visit, showing a keen interest in their lives and their needs. Customer care to this degree is rare these days. He is a real gem - I hope he ends up on Boss Undercover (or whatever that show is called), so he is recognized for his extreme customer service and friendliness. I would return to Toronto East Holiday Inn just because of him!
October 30, 2013
Rated 5.0 out of 5.0 by Summ Excellent - would return!
Very nice clean room, great bed and front desk called us shortly after check-in to ensure that everything in our room met our expectations. Rates were lower (and ratings slightly lower) than other TO area Holiday Inn Express, so we were a little concerned before checking in, but we were so comfy, we actually slept in and missed breakfast. Would definitely go back and would recommend this location to friends! Excellent value for a Toronto hotel.
October 27, 2013
Rated 5.0 out of 5.0 by Alfonzo The staff was super nice!
I would like to say that are stay there was great, we had no problems. I did tell my wife that the staff here was super polite and helpful. We never passed them by without a kind word. We would stay again.
October 23, 2013
Rated 5.0 out of 5.0 by fromflorida Great customer service
very good customer service and location. Satff are very freindly
October 21, 2013