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Rated 4.0 out of 5 by 69 reviewers.
Rated 5.0 out of 5.0 by Great Management Hi, I travel regularly to Scarborough to visit our office there. I usually stay 3-4 days. I arrive usually late at night and leave very early in the morning. I appreciate the fact that when I call in to make the reservation they remember me by voice and name. the breakfast in the morning is perfect, my room as always is impeccable. The staff is always warm, friendly, and helpful. And when I forget my shaving kit they always have a razor waiting for me. Thanks for making me feel at home away from home. John December 16, 2013
Rated 5.0 out of 5.0 by Great Hotel and staff All of the staff, from the receptionist to the greeters at breakfast to the cleaners, were all very pleasant and hospitable. Hotel/room was very clean and had a good "feel" to it (Comfortable). Breakfast was great for an "included" breakfast (Best I have seen). Pancake machine was the highlight :) I would return if in the area again based on this stay and would/will recommend to others. Please pass this message to all of the staff and have a wonderful holiday season. Thank you for the great stay. December 12, 2013
Rated 4.0 out of 5.0 by Great Value for a Decent Room The room price was right and had what I was looking for. The hotel was done up nicely, both the main lobby and my room. Clean and pristine. Its a shame the staff was making a scene because of another patron across the hall from my room who claimed my friends made a lot of noise when coming down the hall though. Other than that, the complimentary breakfast was pretty good if you like cinnamon buns and cereal. Didn't try the pancakes or toast. Eggs were okay but I prefer fresh and made to order. December 4, 2013
Rated 5.0 out of 5.0 by Terrific on all levels As expected this was a great experience. You can always count on the high standards of Holiday Inn. I do a lot of traveling with a sports team I coach and I am never let down by Holiday Inn Express. It was clean, updated, great staff. I was impressed with the breakfast which provided both hot and cold options, plus a good selection of fruit and juices. You can save a few dollars at one of the other national franchises but for the small difference just knowing it will all be taken care of and as promised it is worth the difference. I will be back whenever I am in the area. December 4, 2013
Rated 4.0 out of 5.0 by Room comfortable and clean Front Desk staff extremely friendly. Other staff pleasant and helpful. November 10, 2013
Rated 3.0 out of 5.0 by Room condition Confidentially,I have never been so disappointed while staying overnight. The bathroom sink was greasy, not squeaky/shiny clean. It was fairly obvious that no cleaner had been used to clean the sink or counter before my arrival. The toilet was not properly cleaned as evidenced by residual urine behind the seat hinge. Dust and dirt were obvious around the perimeter of the sleeping area. There needs to be more attention to detail when vacuuming. I have been staying overnight at your location for a number of years because of its close proximity to Rouge Valley Medical Center for early morning laser surgeries. With your assurance that conditions in the rooms will improve, I will return to your hotel on my next trip to Scarborough for early morning surgery. This message is sent with the best of intentions. Sharon November 10, 2013
Rated 5.0 out of 5.0 by Outstanding staff and management! I had a wonderful stay here. For a woman traveling alone, I need to feel safe and comfortable. I had the feeling of staying with friends. The room was large and clean and I didn't even use the "sleep sack" that I always bring to hotels. The manager, Peter, was extremely helpful and accommodating. Breakfast was sooooo good! Will stay here every time I visit. Thank you for a perfect stay. Dawn November 5, 2013
Rated 5.0 out of 5.0 by Courteous and welcoming staff We very much enjoyed our stay at Holiday Inn express. From the moment we arrived we were greeted warmly and felt welcome. The facilities were excellent. We would definitely stay there again. October 31, 2013
Rated 5.0 out of 5.0 by Impressed Staff, especially Peter the day manager, were extremely welcoming and friendly. Peter goes out of his way to make his guests feel like family - calling them by name, remembering details from their last visit, showing a keen interest in their lives and their needs. Customer care to this degree is rare these days. He is a real gem - I hope he ends up on Boss Undercover (or whatever that show is called), so he is recognized for his extreme customer service and friendliness. I would return to Toronto East Holiday Inn just because of him! October 30, 2013
Rated 5.0 out of 5.0 by Excellent - would return! Very nice clean room, great bed and front desk called us shortly after check-in to ensure that everything in our room met our expectations. Rates were lower (and ratings slightly lower) than other TO area Holiday Inn Express, so we were a little concerned before checking in, but we were so comfy, we actually slept in and missed breakfast. Would definitely go back and would recommend this location to friends! Excellent value for a Toronto hotel. October 27, 2013
Rated 5.0 out of 5.0 by The staff was super nice! I would like to say that are stay there was great, we had no problems. I did tell my wife that the staff here was super polite and helpful. We never passed them by without a kind word. We would stay again. October 23, 2013
Rated 5.0 out of 5.0 by Great customer service very good customer service and location. Satff are very freindly October 21, 2013
Rated 5.0 out of 5.0 by Friendly Staff and great service We had a fantastic two night stay here. The room was very clean and quiet, complementary internet access and great breakfast. Easy access to the 401, well lit parking lot; had to go to the car at night felt very safe. October 16, 2013
Rated 5.0 out of 5.0 by Excellent Stay Stayed here on business. Very nice. Would reccomend to others visiting the area. Will be back again, comfortable place. October 7, 2013
Rated 5.0 out of 5.0 by Last Minute Choice My sister and I had driven to Toronto late Monday night and needed a place to stay. We weren't sure what to expect for a hotel in Toronto in our price range, but I have to say this hotel met all our expectations. They price was great, the room was very cute and the breakfast in the morning was very good. Thank you for a great stay! October 5, 2013
Rated 3.0 out of 5.0 by Mr. The hotel looks new, but the carpet on the 1st Floor is filty and full of musty smell. It is a bad sight to see. I wa in room #257. I had no choice then to stay because I was in a foreign country and I need to rest. October 2, 2013
Rated 4.0 out of 5.0 by Good overall Simple place but good overall. Definitely served its purpose for one night stay. I would stay again. There could be more breakfast food options like hashbrowns, fresh fruit, cheese, etc. Also there should have been water and juice options available in the dispenser. Everything was sold out. But the customer service easily provided me water right away. September 24, 2013
Rated 3.0 out of 5.0 by A disappointment Had trouble with the heating/cooling system. The room was hot and the humidity was high. They lent us the front desk fan for the first night, but it just wasn't enough. The next day someone came to repair, however, the unit ran but did not cool the room well. The hotel needs to replace the hall carpeting as it looks very worn. The breakfast area is set up poorly causing customers to constantly bump into one another. Bananas were almost not edible, yet there were cases of fresh bananas sitting in the hallway for two days. They also use some kind of carpet freshener that is strong and makes anyone with breathing problems have a difficult time. Overall, this was my first disappointing experience at a Holiday Inn Express. September 23, 2013
Rated 1.0 out of 5.0 by Uncomfortable beds - not very nice rooms I had never stayed at this Holiday Inn in the past. It was my first time. I was very happy with the service the staff provided and in most cases that would make it enough for me to have a good stay. I travel quite a bit and use Holiday almost exclusively, I got 2 rooms for family and myself. Both rooms had a musky odour and a grungy carpet. The washroom was pretty good, but the rest of the room was uncomfortable to say the least. The smell was very unpleasant. I must have had the oldest 2 rooms in the hotel as the beds were creaking and old. Overall not a good experience. September 19, 2013
Rated 5.0 out of 5.0 by First visit Though this is not our first stay in a holiday inn express it was our first in this one. The hotel was comfortable and clean and the breakfast choices were excellent for being included in the overall price. The location was fine for us as we have never been to that part of Toronto and the public transport around the hotel was good. The staff were friendly and helpful, and we would like to say a special mention to the little lady who looked after us and our room during our stay,we always stay in hotels belonging to the IHG group and she typifies the spirit of your staff and more. We feel if there is an employee of the month award she should top it. Overall a great experience for my wife and myself. Regards Brian September 10, 2013
Rated 4.0 out of 5.0 by What I expected Was extremely quiet for being close to 401 highway but A/C unit was loud. Garbage pick-up at 4:00am was only thing that woke me. Food was good. Service was good. Plenty of parking, hotel was clean. Worth the value September 7, 2013
Rated 1.0 out of 5.0 by Dank, Dark and Smelly Hotel Not very happy with this HI property -- the hallways are dank, dark and smelly. My wife also got a few bites on her arm from insects or mosquitoes during our 1-night stay. The staff though was helpful and customer friendly. September 3, 2013
Rated 5.0 out of 5.0 by Great staff with good BFAST My son wants to visit Toronto Zoo and I have booked this Holiday Inn Express and it's took only 10 minutes from the hotel. To me this is very close to Zoo. Very welcoming staff with touch of a cookie at the desk and free coffee and Tea bar very next to the front desk we very much enjoyed after two hours drive from Ottawa. Not like other hotels breakfast was so good and its very balanced food items for our family and its free. Room was very clean and from check in to check out front desk service was great. August 29, 2013
Rated 5.0 out of 5.0 by excellent and understanding staff I had booked 2 nights and didn't realize I had booked a smoking room. Didn't even realize that they still had that. Anyways, the front staff and manager was understanding and with 2 kids in tow, they moved us to a non-smoking room, even though it was all booked. I had booked with a credit card so I had guarantees. I apologize for taking somebody else's room, but it was after 6 and if you did not book with a credit card, you can't really blame them can you. August 29, 2013
Rated 5.0 out of 5.0 by Very pleasant stay We stayed in this hotel for 3 nights in August 2013 and were very pleased with our room and working staff. Room with 2 queen beds is perfect to accomodate 4 people. The bathroom is large. We had plenty of towels. The only small minus is the soap bar which could be changed everyday or if we could have something to put it in. The Wifi in the room was fast even if you take the basic option (which is free of charge) The breakfast is awesome: enormuous choices! The coffe is always available at no charge. The hotel is very well decorated. If ever we come back to Toronto, we will again choose this hotel. August 26, 2013
Rated 1.0 out of 5.0 by Horrible Smell in Room and Hallway We are non-smokers, and specifically asked for non-smoking rooms. Unfortunately, our room and hallway had a terrible chemical odor. We asked for another room, which also had the same horrible smell. If I could rate my experience a zero, I would do so. I certainly do not recommend this place. Stay away and look for another hotel. August 24, 2013
Rated 1.0 out of 5.0 by Would not recommend!! My experience at this hotel was not a positive one. The hotel had a musky smell that resignated throughout, from the hotel lobby up to my room on the second floor. The scent itself was stomach turning enough to make me want to leave, which I ended up doing so. Service at the front desk was not quick and it took time to check in as they were not efficient. I did not enjoy my stay here and ended up checking out early. I would not recommend this hotel. August 21, 2013
Rated 4.0 out of 5.0 by Great staff, convenient and secure location.... Good value! Very pleasant staff and welcoming atmosphere. I found a good rate online but at check in I found it was higher. The desk manager quickly adjusted the rate in my favour and politely pointed out it had been higher to accommodate our 3rd person...yet they honoured the lower rate!! Good location for Zoo, easy access to 401, but also very quiet and secure location. The Keg is next door! The beds were a little hard (I considered the floor as an option) and the pillows are bloody awful, perhaps made by Firestone as the chunks of rubber were gross. But overall the price and great staff made up for it and I'd return and recommend to others. August 14, 2013
Rated 4.0 out of 5.0 by My second visit here Very convenient location with great restaurant right beside. New fresh feel to the hotel. August 14, 2013
Rated 4.0 out of 5.0 by Good option if you are looking for accommodation near the Toronto Zoo or the Scarborough centre. Was pleasantly surprised by the good quality of this Holiday Inn Express. Enjoyed the pleasant room, spacious public area and easy access to the Scarborough Centre for shopping. It even has a Keg steak house next door! August 13, 2013
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