Rated 4.0 out of 5 by 59
Rated 5.0 out of 5.0 by TheMikeD One comment
I just thought that I would comment that when I checked in, I had called the front desk and spoke with the on duty manager. I had asked him if a refrigerator was available and he told me he didn't know and told me to ask the next day with the morning staff. The next afternoon upon returning from work, I asked the front desk clerk about a fridge and he went and got me one right away. It turns out the fridges were kept just across the hall from my room. Great review for the front desk agent that helped me. Poor marks for the manager telling me to ask someone in the morning. Just my 2 cents.
June 25, 2013
Rated 1.0 out of 5.0 Very poor mgmt
The room I received was very warm,I turned on the air and it never got cool.I called the front desk they sent the mgr to my room who informed me that the fan was on high and that's why it wasn't cooling.i then went to supper I was gone for about 2 hours when I got back the room was still very hot,I made another call to the front desk and waited for thirty minutes with no response.I then went to the front desk and ask the mgr to give me a different room, he said he only had a Room with 2 queen beds instead of the king bed I had I said that's ok,we then went to the the room to get my luggage out and the mgr said he wanted to try one other thing on to fix the air so he unplugged it and plugged it back in, that didn't work either so went to the other room ,it was better but the air in the room had a button missing but it did work.I would not recommend to anyone to stay at this hotel.
June 9, 2013
Rated 5.0 out of 5.0 by chico07 nice hotel with fair price
room was nice and clean. everything worked in the room. room was spacious. staff were helpful and polite. breakfast choices should have been better. other than it was good stay for me compare to other holiday inn in Richmond hill. Toronto.
June 8, 2013
Rated 4.0 out of 5.0 by chuckie41 Close to family
Very welcoming reception personnel providing a speedy check-in.
Our 2 rooms were cozy and clean. Self-serve breakfast items offered a lot of choice although scrambled eggs were cold & dry. Perhaps if the breakfast area had somewhat more private 'nooks' the ambiance would be better. Is it possible to get a listing of radio stations in addition to the listing of TV stations?
June 5, 2013
Rated 4.0 out of 5.0 by rockymountain27 Great Staff
The staff went out of there way to provide for our every needs. We arrived for breakfast and it was very busy (no seating except for a small table.
Immediately, one of the staff put up a table and brought chairs for our family breakfast.
The only thing that was a concern to me is that the elevator was not working. Watching the staff take very large items up and downstairs was painful for me to watch.
May 17, 2013
Rated 5.0 out of 5.0 by BenC0991 Best Value for Money in Scarborough
For the price, best place to stay. Warm and friendly staff, clean and well appointed rooms, quiet, good in-room amenities, excellent work space for business travel, overall enjoyed it very much and would recommend it without hesitiation
May 13, 2013
Rated 4.0 out of 5.0 by rpt613 Very good overall
Room was clean and comfortable. Staff were nice. Only complaint was noise in hallways outside my room late at night (kids carrying on). Blame for that belongs to the parents or other adult supervisors. Not much the hotel can do short of putting on extra staff for night patrols which would probably add to cost of stay. Maybe a few well placed signs around the property reminding guests to keep it down at night would help.
May 8, 2013
Rated 4.0 out of 5.0 by JF001 Excellent service from the Front Desk and Breakfast staff
After a long and stressful trip, we were happy to arrive and the front desk greeted us nicely. The room was fairly large and the furniture was updated. The best part was the breakfast and the young lady on duty, i think her name is «Ashifa». Every morning she greeted me and she remembered me, and the purpose of our trip to help my sister in law . We were missing Kleenex and toilet paper in the room and she gracefully got everything for us. She was cheerfull and nice to talk to. I think we will return to this property just to meet her again !!!
May 7, 2013
Rated 5.0 out of 5.0 by StevenA My Other Home in Toronto
The Staff always make me feel so welcome as if it is my home away from home. I would not think of staying anywhere else when I am in Toronto.
April 28, 2013
Rated 4.0 out of 5.0 by TravellerTR Good Solid Choice
Staff was warm and polite and well informed. Got a great nights sleep. The beds were comfy, nice and firm. Breakfast was nice but could have had some more fresh fruit. Not a deal breaker though. I will stay there again the next time I travel to Toronto. Almost forgot.....the cookies at the front desk were a nice touch, and delicious.
April 24, 2013
Rated 1.0 out of 5.0 by lolojean Poor Front Desk staff
I called to make a reservation in the midafternoon and after several times of saying no to the rooms they offered (all of which were not in my personal preferences) we agreed to a room. When we arrived later that night the front desk had switch us to the first room they had offered and I had refused. It took several minutes to get the room I had agreed to and the front staff was not at all pleasant about it,. If this had been my first experience with Holiday Inn Express, it would have been my last.
April 24, 2013
Rated 5.0 out of 5.0 by CoupleinPanama Feeling like home!
I felt I had to write this even though doing this kind of thing is a rarity for me.
I want people to know what a great hotel that this one is. From the minute we walked in we felt 'at home'.
The staff were amazing. The rooms were spotless and above all the washrooms, in the rooms and in the entire hotel, were absolutely SPOTLESS!!
We had one slight problem and that was with our phone and when we asked them about it they were up to our room within a minute and had it fixed.
The room was so comfortable and the window had a screen which gave us a nice breeze and fresh air.
The breakfast buffet was excellent!!
We didn't want to leave.
The Keg restaurant, which is our favorite was right beside the hotel. The location of the hotel is another plus. 20 minutes to the airport and minutes to the Durham region.
I could go on and on but I don't want to bore you.
I just want to say that we will 110% recommend this hotel to all of our friends and needless to say that when we come back to Toronto we will definitely stay here again,
Thanks to all of the staff for making our stay awesome.
April 21, 2013
Rated 4.0 out of 5.0 Enjoyable stay.
My husband and other family members had a comfortable stay for our family Easter weekend event which was close by. We enjoyed the room and the breakfast, great variety for my personal food chart. I like the convenience of taking the city bus outside the hotel to shop at the local mall. The weather was great for Canada, not too cold. I also like the exercise room facilities, but was too busy to workout.
My only disappointment was the entrance to the hotel needed to be
cleaner: swept and clear of debris, paper, etc. I always look for a first impression to make my stay comfortable. It was very expensive to get to the hotel by taxi, 65-70 canadian dlrs from Pearson Intl. It is too inconvenient, complicated and longer by bus/metro. The airport taxi flat rate is cheaper than the hotel taxi service. I am glad we kept the number for the airport taxi we used to get there about 20 mins. Maybe the hotel gets a percentage, i do not know, but the clerk was not too helpful.
April 19, 2013
Rated 5.0 out of 5.0 by don19 Very hospitable staff,
Peter was very helpful. room was clean and fresh, breakfast great
April 15, 2013
Rated 4.0 out of 5.0 by AmyLyne Excellent Staff, Clean Hotel
I stayed here for two weeks while working in this area and will most likely be back in that area again in a month or so. The only suggestion i would make is to include a pool and hottub in this location as that is one of the services i enjoy in other locations. But the staff here in Scarborough were very friendly, helpful, and great to be around during my stay. Made it feel like home almost.
April 12, 2013
Rated 5.0 out of 5.0 by ringettemom Above and Beyond
Excellent hotel . The staff are amazing ,friendly,helpful and pleasant (something we don't see very often).The hotel is always clean staff is always around when you need them. It reminds me of a cozy chalet ..We go as a team and we travel all of Toronto and this is our favorite hotel . The experience is always fantastic and we are often sad to leave since it is our favorite hotel ..Peter and Raj you should be very proud to have staff like you do you go above and beyond to make all our stays the best ...The rooms are great and the new beds/decor etc is even better . Tell your chef I would like to know the recipe for those delicious cookies !!
Thanks again and see you soon .
February 23, 2013
Rated 3.0 out of 5.0 by OntarioTravellerfromBelle staff and service
Took forever to check-in. They didn't have my account number on the reservation and the staff trying to take my info was a disaster. I live in Belle River, ON and he had me down as living in Fort Wayne, IN. He could not take down my address and I kept telling him I'll look up my ID number on my laptop after I settle in, as they have all that info on file. English is not a language that is in good practice at the front desk - you may want to check that before you hire people to deal with the public.
Plus, NEVER got the bill. Had to go online to get it. That is a basic thing that I take for granted. Should have to go get it myself.
I forgot my running shoes in the room - took 3 days to get someone to tell me they had them, left messages and was took to call back the next day.
February 20, 2013
Rated 4.0 out of 5.0 by Grizzly Efficient Stay
Check-in was seamless at midnight, Haroon did quick work of the paperwork. Rooms were clean although the carpet and wood paneling is starting to look tired/well worn. Breakfast in the morning was usual HIE fare and standard was clean and hot. Checkout was again very efficient. I'd stay again when passing this way.
February 19, 2013
Rated 2.0 out of 5.0 by FrankO85 Lacking
The day manager was very helpful in getting my reservation shortened. The night manager wouldn't even consider it. The TV selections were poor, I couldn't find the fitness room, the internet connection (wireless) was abysmal. I won't be staying here again.
January 22, 2013
Rated 5.0 out of 5.0 by Walid Enjoyed it!
My family and I enjoyed the stay, definitely we will come back again in our next visit to Toronto.
January 22, 2013
Rated 5.0 out of 5.0 by Donny9 excellent hotel
this is the best Holiday Inn express I have stayed at. The staff are friendly and helpful and the breakfast is excellent. Good location
December 3, 2012