Rated 4.3 out of 5 by 74
Rated 2.0 out of 5.0 by Unhappyguest3 Not the Holiday Inn I am used to.
Extremely poor customer service. Customer satisfaction is not their number one concern. Only one pool that is outside. Breakfast was okay but room was extremely croweded. Could have stayed at the Country Inn and suites across the street and had a larger room, pool, and nicer eating arrangements. Tried to contact Holiday Inn Express and received a guest relations operator who only took down my information. No follow up service has been received. Will not be returning to this location
November 27, 2013
Rated 4.0 out of 5.0 by andyson97 One night stay
Not bad for a one night stay after a long day of shopping. Room could use a deep clean but I think that of all hotel rooms. Beds were good and the breakfast is a nice addition.
November 20, 2013
Rated 4.0 out of 5.0 by ChefBD Good Value
This property has very comfortable beds and quite rooms. Breakfast is good (orange & apple juice is always a bit weak-they need to work on that). Fitness center is small but works well. Next door is a casual but nice bar that is connected by a covered walkway.
November 17, 2013
Rated 5.0 out of 5.0 by Elle27 Great area and clean!
This was a nice place to stay. Located near IKEA, the mall, and lots of other shopping and restaurants. It was very clean. The staff was friendly and helpful. The breakfast was free (nice!)... However, there were not a lot of options for people with certain diet restrictions, like gluten free. Overall, it was an excellent stay with a great price.
November 15, 2013
Rated 4.0 out of 5.0 by suswho Great staff
I cannot be more pleased by the friendly and capable staff. I have been using this property since 2008 and have had great service each time. The rooms are clean, the bedding comfortable.
November 11, 2013
Rated 4.0 out of 5.0 by joy8mic Noisy refrigerator; good breakfast.
Refrigerator made a constant knocking noise, making sleep difficult .Noise didn't stop even when turned off. Would ask for no fridge in the future.
November 6, 2013
Rated 5.0 out of 5.0 by cme1st Nice Location
I am always worried about a new location of a Hotel. This location is very nice. The staff made you feel welcome. I think you and the family will enjoy staying here.
November 6, 2013
Rated 1.0 out of 5.0 by aloha23 horrible customer service
When I walked at the hotel, no one was at the desk. waited over 20 mins, no apologies from Danny the agent, no sincere feelings for making us wait when 2 other families wanted to checkin. agent was full of herself cause she's only working 3 weeks with the company and working all by herself. After checking in, room door was not working properly called the desk and she said no one can fix it since the maintenance is done for the day. Being hotel almost sold out she said she doesnt have anymore room to switch me with. Explained to her it is unacceptable and needs to have it fix. Again, no apologies from her. Over the night no one has had our door fixed. And not a a single recognition for being a member
October 30, 2013