Rated 4.2 out of 5 by 85
Rated 5.0 out of 5.0 by Michael0722 Great as usual
Stay here for work when I am visiting the home office. I have not had a bad experience here. The rooms are always good and staff knowledgable and courteous.
December 9, 2013
Rated 2.0 out of 5.0 by jvelky Clean Room but VERY poor fitness center
I stay at this hotel often on business trips. Room here was clean, bed was comfortable, but the air condition/heater unit was having issues as it made a "click, click, click" sound all night long that was loud enough to keep waking me up. When I got up in the AM for my morning workout, I got to the fitness center to realize that 2 of their 4 machines were broken. One of the treadmills had an "out of order" sign on it and the bike had no working electronics so adjustments to tension were not possible...and it was on a very hard setting so using it wasn't an option. Unfortunately the 2 working machines were occupied so I was forced to leave the fitness center and not work out that day. I mentioned both of these issues to the front desk, and it was like no one really cared. Unless issues like these can be worked out, I wouldn't recommend this hotel to others nor will I choose to continue to stay here, as I get the same rate at a hotel directly across the road.
December 8, 2013
Rated 4.0 out of 5.0 by mrrisk Good Price/Benefit ratio
Overall a pleasant stay. Room, services, internet, AC, etc. all working properly. A nice gentleman welcomed me at the front desk and the whole process was swift. The exercise room had what is needed, we didn't check out the pool.
December 5, 2013
Rated 2.0 out of 5.0 by Unhappyguest3 Not the Holiday Inn I am used to.
Extremely poor customer service. Customer satisfaction is not their number one concern. Only one pool that is outside. Breakfast was okay but room was extremely croweded. Could have stayed at the Country Inn and suites across the street and had a larger room, pool, and nicer eating arrangements. Tried to contact Holiday Inn Express and received a guest relations operator who only took down my information. No follow up service has been received. Will not be returning to this location
November 27, 2013
Rated 4.0 out of 5.0 by andyson97 One night stay
Not bad for a one night stay after a long day of shopping. Room could use a deep clean but I think that of all hotel rooms. Beds were good and the breakfast is a nice addition.
November 20, 2013
Rated 4.0 out of 5.0 by ChefBD Good Value
This property has very comfortable beds and quite rooms. Breakfast is good (orange & apple juice is always a bit weak-they need to work on that). Fitness center is small but works well. Next door is a casual but nice bar that is connected by a covered walkway.
November 17, 2013
Rated 5.0 out of 5.0 by Elle27 Great area and clean!
This was a nice place to stay. Located near IKEA, the mall, and lots of other shopping and restaurants. It was very clean. The staff was friendly and helpful. The breakfast was free (nice!)... However, there were not a lot of options for people with certain diet restrictions, like gluten free. Overall, it was an excellent stay with a great price.
November 15, 2013
Rated 4.0 out of 5.0 by suswho Great staff
I cannot be more pleased by the friendly and capable staff. I have been using this property since 2008 and have had great service each time. The rooms are clean, the bedding comfortable.
November 11, 2013
Rated 4.0 out of 5.0 by joy8mic Noisy refrigerator; good breakfast.
Refrigerator made a constant knocking noise, making sleep difficult .Noise didn't stop even when turned off. Would ask for no fridge in the future.
November 6, 2013
Rated 5.0 out of 5.0 by cme1st Nice Location
I am always worried about a new location of a Hotel. This location is very nice. The staff made you feel welcome. I think you and the family will enjoy staying here.
November 6, 2013
Rated 1.0 out of 5.0 by aloha23 horrible customer service
When I walked at the hotel, no one was at the desk. waited over 20 mins, no apologies from Danny the agent, no sincere feelings for making us wait when 2 other families wanted to checkin. agent was full of herself cause she's only working 3 weeks with the company and working all by herself. After checking in, room door was not working properly called the desk and she said no one can fix it since the maintenance is done for the day. Being hotel almost sold out she said she doesnt have anymore room to switch me with. Explained to her it is unacceptable and needs to have it fix. Again, no apologies from her. Over the night no one has had our door fixed. And not a a single recognition for being a member
October 30, 2013
Rated 5.0 out of 5.0 by Jaffar1 Great staff, service and comfort
The staff at this property were really good. They attended to your needs with promptness. Very comfortable rooms with good options of TV programs.
October 14, 2013
Rated 5.0 out of 5.0 by CBVC As always, a Great stay !
I stay here every time I head up to Schaumburg, its a perfect location, perfect rooms, very comfortable and relaxing.
Nightly hot snacks and drinks are always nice and welcome after a long day at the office.
Close to restaurants also.
Staff are always accomodating and friendly.
I wWould recommend this hotel for business or leisure travel.
October 14, 2013
Rated 5.0 out of 5.0 by sfourl Wonderful stay
Had a wonderful stay. Clean and comfortable room. Friendly staff. Would definitively recommend.
October 7, 2013
Rated 5.0 out of 5.0 by n2photos Very good experience
Clean, inexpensive and great service. No more you could say.
October 6, 2013
Rated 5.0 out of 5.0 by DawnS13 Nice for a weekend away.
A group of us wanted to get away for a weekend and didn't want to spend a fourtune on a hotel. This hotel was close to everything! Medieval Times was right down the street, the mall was close and it was very affordable. The staff was friendly and the breakfast was wonderful! The hotel itself was very clean and well kept. Would recommend it to anyone looking for an affordable hotel. I would stay there again!
October 4, 2013
Rated 2.0 out of 5.0 by MDM1 Uncomfortable stay
AC unit was very noisy with extreme vibration. Called front desk to complain and was asked to turn it off so they could hear me on the room phone. At 11:30 pm, front desk finally offered to swap rooms but I declinednwithnthe promise that it would be fixed by maintenance on the second day. day two, unit was even louder despite being told repairs were made during the day.
as a frequent HIE customer, I would not recommend this location as this was my second experience with this location. Never again. I value my sleep and a responsive staff.
August 31, 2013
Rated 5.0 out of 5.0 by Rillo Excellent Property - Great Staff
Been staying at this property for over a year and have NEVER had a bad experience. Rooms are clean and comfortable and the staff is always friendly and helpful. I would highly recommend this property to anyone that is looking for a place to stay.
August 25, 2013
Rated 5.0 out of 5.0 by Totravel Great Stay
We had a pleasant stay at the Holiday Inn Express in Shaumburg. Our room was quiet and clean. Breakfast was hot and plentiful. The staff was courteous and helpful. We will definitely stay again on our next visit to Ikea.
August 22, 2013
Rated 5.0 out of 5.0 by spoonlady2 Room is always ready and clean
We stay at this location at least 6 times a year. QWe ask for a certain room. always ready and clean.
August 22, 2013
Rated 4.0 out of 5.0 by Rick311 Good stay but check out problems
The stay was good but checkout needs help, I'm a gold Priority club member and this is the first time in years that I didn't have my checkout stuff under my door and I just drop my key at the desk. That is how it was here the last couple times but this time I had to go to the desk and the guy fumbled around a while and finally checked me out.
August 15, 2013
Rated 4.0 out of 5.0 by Bamboo09 Great Staff and shuttle service
Shuttle service was great and the staff were helpful.
August 7, 2013
Rated 5.0 out of 5.0 by Sassy55 Was very quiet at night and room was very clean
Beds were comfortable and at night you did not hear anyone else in their room. Also the room was also cleaned good everyday we were there. Helpful personnel in lobby and good food every morning.
August 5, 2013
Rated 5.0 out of 5.0 by SAMered Cross Country Trip Value
My daughter and I drove from Maryland to Seattle in 4 days. The weather was beautiful, the roadwork was at a minimum, and the traffic was bearable. But what really made our trip a pleasure were 2 of the 3 hotels we enjoyed during our trip. We stayed in a HIE in Schaumberg, IL and Mitchell, SD. Both were wonderful stops with a great value and a comfortable stay. We TRIED to stay in a HIE in Bozeman, MT, but there was no room at the inn, even though I tried booking our stay at least 3 weeks prior to arrival. I know, summer is busy and I need to plan ahead. Our stay at a competitor's hotel in Bozeman was less than satisfactory.
HIE has it figured out. They offer a great room-service-amenities package, and they do the little things to make you feel welcome.
I travel frequently between Seattle and Tucson, AZ--- and I always stay at HIE. My real favorite is in Beaumont, CA. But each hotel does a equally fine job. My compliments.
July 29, 2013
Rated 5.0 out of 5.0 by wiccat13 Great Place To Stay
Upper Suburbs of Chicago and still close enough to everything. Stay here first.
July 5, 2013
Rated 1.0 out of 5.0 by highplainsdrifter2013 Beware booking the '10K the Fast Way' rate at this hotel
A month later after numerous emails to both the hotel and IHG customer service they still have not responded.
July 4, 2013
Rated 5.0 out of 5.0 by Dennette Comfortable Bed and Great Service
1. Tom and Elizabeth man the front desk. They both always have a smile, are always approachable, and never say no to a request.
2. The beds are very comfortable.
3. Rooms are clean and not cramped.
4 I always feel welcome at check-in and throughout my stay.
Cons: None of these are deal breakers, however, if implemented would improve the stay.
1. Pillows are a bit lumpy. Would be nice to have feather pillows.
2. Oatmeal, not the packaged kind, would be a nice breakfast choice.
3. Some of the AC units are noisy. I bring a pair of earplugs in case that happens in my room.
June 19, 2013
Rated 2.0 out of 5.0 by Sulzer47 Noisy Neighbours
The hotel was well situated, the Sports bar next door was good for a beer and a burger, unfortunately our stay was spoiled by very noisy Guests on our floor, threats from the Mamagement to throw them out seemed to have no effect and led to a night with very little sleep.
June 18, 2013
Rated 5.0 out of 5.0 by highplainsdrifter2013 great front desk
Probably a typical HIE physical property but the staff really went out if its way to make me feel welcome. Good breakfast and great evening managers reception - OK it was pizza and beer but it really hit the spot and is usually not offered by most hotels in this price category. The hotel is slightly off the beaten path but definitely tries harder. One suggestion for improvement might be a self service laundry area.
June 10, 2013
Rated 3.0 out of 5.0 by Caruso Room
The bed was very comfortable, and clean, however, the room had an overpowering smell of stale
cigarette smoke covered by cleaning product.
June 8, 2013