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Rated 4.3 out of 5 by 165 reviewers.
Rated 5.0 out of 5.0 by very nice hotel We were completely satisfied with our stay . The hotel and the immediate area of Schaumburg is a very nice place September 7, 2014
Rated 2.0 out of 5.0 by One Employee can mess it up Went to Schaumburg for the first time Sunday August 24. The hotel looked nice, the location was excellent and the front desk clerk was wonderful. I went up to my room and turned on the TV (which does not have NFL network which is a must this time of year) and it did not come on. I called down to the front desk and she politely asked me to make sure it was plugged in because the maids unplug them. I thought that was strange, but it turned out that it was plugged in, The desk clerk told me to come back down and she would give me a new room. So I dragged all my luggage back down and was given the room next door to the one I was just at. The key lit up green and the door did not open. The maid was passing by and I asked for help. Here I am with suitcases and a room key card and she says "Front Desk, Front Desk." It is obvious she spoke no English. I go downstairs to get it corrected and the desk clerk said there was a trick to some of the handles on the doors. I trudged my stuff all the way back upstairs and got inside. A few minutes later, I am sitting on the bed when there is a knock on the door and the same maid saying "Housekeeping" as the door opens and she walks in. I never even had time to reply before she came in. Right away she is apologizing, but after not helping with the handle on the door and not speaking any English (is she an illegal) and walking in on me, I now felt violated. The door handles need to be fixed and that maid is awful. Remember Holiday Inn, you get what you pay for, except for me this time...A cheaper hotel would have been a better experience. Let me repeat though, the front desk clerk kept me calm throughout this!!! September 5, 2014
Rated 5.0 out of 5.0 by Convienient location and clean room Very good overnight experience after long travel day. Easy access to highway, close to many food options, comfortable beds, and lots of choices at the breakfast buffet. September 5, 2014
Rated 5.0 out of 5.0 by Great Stay! Love my weekend in Chicago at the Holiday Inn Express Chicago-Schaumburg property. That staff was A-1 and the breakfast choices were fabulous. Will definitely stay here again….Thank you September 4, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Hotel was comfortable and in a good location for my purposes. It is not easily seen from the main road leading to it as it is behind a building or two. I was not pleased with not being to reserve a second room on Reward points however. September 4, 2014
Rated 1.0 out of 5.0 by single worst hotel experience to date Staff failed to provide final shuttle from the WEDDING that we were there for then called police on the very understandably livid bride when she called to complain. cleaning staff pushed through my girlfriend while holding bags. i was told when i made the reservation that i was getting a room with a whirlpool tub then was told that never happened when i arrived and they had none of those rooms available.i paid cash for my room when i arrived and it took them 15 min. to confirm that i paid at all but not before wanting to charge the card i used to make the reservation. I am no globe trotter but i have stayed in more hotels then i have fingers and toes and not once ever have i had an experience as unforgivably bad as i did at the holiday inn express in schaumburg. there are many other options near by i recommend you use ANY of them. September 2, 2014
Rated 5.0 out of 5.0 by Excellent Service We were greeted by excellent customer service, had excellent customer service each night at the complimentary happy hour, and then again at check out. The beds were SO comfortable as well! September 2, 2014
Rated 5.0 out of 5.0 by Another great stay! This is our 2nd time staying at the Holiday Inn Express in Schaumburg and we loved it. The staff is friendly September 2, 2014
Rated 5.0 out of 5.0 by Clean and a great location! The hotel is clean with a friendly staff and a great location. September 2, 2014
Rated 5.0 out of 5.0 by GREAT BED and pillows We had a wonderful visit We LOVED THE PILLOWS AND THE MATTRESS tHE HELP WERE ALL GREAT aM FOOD COURT WAS AMAZING August 28, 2014
Rated 5.0 out of 5.0 by Very Comfortable & Enjoyable Stay We thoroughly enjoyed our stay at this HIE, there are a few features that I really appreciated. Our room was clean & beautiful with a frig & microwave secluded in a stylish armoire and the basin & mirror is located outside of the bathroom, so that it is not tied up when someone is using the shower or toilet. I also loved that the gym is available 24hrs, the beds were unbelievably comfy with lots of soft down pillows, and it is conveniently located just 5 mins from Medieval Times (which was the reason for our trip), The Cheesecake Factory and myriads of restaurants & shopping. They also offer free parking & breakfast. August 28, 2014
Rated 4.0 out of 5.0 by Close to Lego Land Nice front desk agent at check out. My son was excited to be heading to Lego Land for our first time and she shared in his enthusiasm. An indoor swimming pool would have been nice. August 28, 2014
Rated 5.0 out of 5.0 by Best stay this summer! This was the third Holiday Inn Express we stayed at this summer and the best one of the three by far! The rooms were clean and didn't have an odor. The breakfast had plenty of choices. The fridge in the room even had a small freezer! The only minor problem was with the microwave. It kept beeping unless we unplugged it, other than that we had a great stay. August 27, 2014
Rated 5.0 out of 5.0 by Awesome Steven, Gail, Gwen and Tom are always ready to help you, making sure that your stay is comfortable and enjoyable! Thank You!!...:0)... August 27, 2014
Rated 5.0 out of 5.0 by Good value This was a good place to stay, restaurant 27 ft away, great location! August 26, 2014
Rated 5.0 out of 5.0 by EXCELLENT- I loved it! I truly enjoyed my stay at the Holiday Inn Express in Rolling Meadows, Illinois. The room and the service were excellent. The room was exceptionally clean in every aspect. I would highly recommend this property to my colleagues whenever their travel takes them to the Chicago area. August 25, 2014
Rated 4.0 out of 5.0 by Worn but nice The location and staff were great. The only downside to this property is the visible need of maintenance in room 416: chipping plaster on the walls in the corner, chipping plaster and incomplete paint in the bathroom and worn grout in the tubshower. These issues are not enough to prevent me from recommending this property and staying there again, in a different room. August 24, 2014
Rated 3.0 out of 5.0 by Comfortable bed and great service You must write at least 50 characters for this field. August 24, 2014
Rated 3.0 out of 5.0 by Adequate Stay Great location, attractive lobby. Rooms require updating. Beds require to be replaced. August 20, 2014
Rated 5.0 out of 5.0 by Great hotel, friendly staff This is a great hotel with friendly staff and a great breakfast. I would stay here again. August 18, 2014
Rated 5.0 out of 5.0 by Great Staff and a Quiet Stay Traveling on business 3 weeks out of the month it's nice to know I won't have any suprises when I get to this hotel. It is quiet so I can get work done in the evening and there are good restaraunts nearby. August 18, 2014
Rated 5.0 out of 5.0 by Above and Beyond! A+++ I lost my wallet the week before...fedex was overnighting my my new cc card to the hotel the next morning - problem was I had no cc card upon check-in. What I thought was going to be a big problem for me ending up working out just fine, thanks to the front desk being so understanding and accommodating - thank you so much! I Holiday Inn Express life long member!! August 17, 2014
Rated 5.0 out of 5.0 by excellent Service We stayed 3 nights. Great location for going into Chicago for the Cubs games. Excellent service from Giovanni and Corina in providing driving directions when needed. We plan to stay here again when returning to the area. August 17, 2014
Rated 5.0 out of 5.0 by Excellent room located right of the tollway Clean, comfortable room. Excellent breakfast and clean seating area. Very courteous desk help. August 16, 2014
Rated 5.0 out of 5.0 by My choice when I am in this area I stay at this hotel often and have been disappointed. The staff is always very helpful and friendly. Rooms are constantly comfortable and clean. August 11, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE MY OVERALL EXPERIENCE WAS GOOD. ALL THE WORKERS WERE VERY PLEASANT TO DEAL WITH AND THE FOOD THE NEXT MORNING WAS VERY FRESH AND HOT. August 11, 2014
Rated 5.0 out of 5.0 by Great stay great staff great stay great staff only one thing could not get a bill was told i would get it online, this must be new will find out August 11, 2014
Rated 5.0 out of 5.0 by Great Staff, Adaptable Had a great experience here. I am usually a very difficult guest (as in demanding and annoying) and they hung in there like champions. -I arrived super early and then let me know the moment housekeeping cleaning a room so I could check in -My air conditioner was noisy. I told them on my way out in the morning, it was fixed by the time I got back a few hours later -I needed late check out and they let me stay until 1pm. Then, I needed more late check out (had some client work come in that I had to handle before going to the airport). Again, no problem All in all, friendly helpful staff. Would stay here again (which I will, because I'll be back in the area). Also - if it matters, right off of the highway so I could hop on and go wherever I needed August 7, 2014
Rated 5.0 out of 5.0 by Wonderful staff! This hotel is a little bit outdated than the HIE's I usually stay in; the doors show their age, the sink is separate from the bathroom, and the rooms are a bit small. However, the staff at this hotel goes above and beyond, and are definitely the stars of this location! Every single one of them had a kind word for me and my family whenever we saw them, they truly made our stay memorable! August 5, 2014
Rated 5.0 out of 5.0 by friendly staff, comfortable rooms very good amenities for a reasonable price. staff was friendly and knowledgeable. very clean and comfortable. would not hesitate to recommend. August 5, 2014
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