Rated 4.2 out of 5 by 120
Rated 1.0 out of 5.0 by highplainsdrifter2013 Beware booking the '10K the Fast Way' rate at this hotel
A month later after numerous emails to both the hotel and IHG customer service they still have not responded.
July 4, 2013
Rated 5.0 out of 5.0 by Dennette Comfortable Bed and Great Service
1. Tom and Elizabeth man the front desk. They both always have a smile, are always approachable, and never say no to a request.
2. The beds are very comfortable.
3. Rooms are clean and not cramped.
4 I always feel welcome at check-in and throughout my stay.
Cons: None of these are deal breakers, however, if implemented would improve the stay.
1. Pillows are a bit lumpy. Would be nice to have feather pillows.
2. Oatmeal, not the packaged kind, would be a nice breakfast choice.
3. Some of the AC units are noisy. I bring a pair of earplugs in case that happens in my room.
June 19, 2013
Rated 2.0 out of 5.0 by Sulzer47 Noisy Neighbours
The hotel was well situated, the Sports bar next door was good for a beer and a burger, unfortunately our stay was spoiled by very noisy Guests on our floor, threats from the Mamagement to throw them out seemed to have no effect and led to a night with very little sleep.
June 18, 2013
Rated 5.0 out of 5.0 by highplainsdrifter2013 great front desk
Probably a typical HIE physical property but the staff really went out if its way to make me feel welcome. Good breakfast and great evening managers reception - OK it was pizza and beer but it really hit the spot and is usually not offered by most hotels in this price category. The hotel is slightly off the beaten path but definitely tries harder. One suggestion for improvement might be a self service laundry area.
June 10, 2013
Rated 3.0 out of 5.0 by Caruso Room
The bed was very comfortable, and clean, however, the room had an overpowering smell of stale
cigarette smoke covered by cleaning product.
June 8, 2013
Rated 5.0 out of 5.0 by bridget11 Great renovation
Nicely decorated, quiet, and great value. comfortable beds & really like the sink outside the main bathroom.
June 8, 2013
Rated 4.0 out of 5.0 by MissPenny Staff was Stellar!
We did not use a lot of the services as we had plans outside of the hotel. We were welcomed so warmly by the staff (two men) and the checking was smooth, even a small glitch on one computer didn't slow these two. Each time we went in or out of the hotel we were greeted with eye contact and a friendly smile! this was a comfortable place to stay and I will stay here again.
June 5, 2013
Rated 4.0 out of 5.0 by juanita28 friendly staff
We stayed here one night on our way beck home to Mpls. When we checked in the lady was very friendly and helpful as to local restaurants. They also had a free cocktail buffet reception in the lobby. Room was clean and comfortable bed. Would stay here again.
May 30, 2013
Rated 5.0 out of 5.0 by CNA132 So friendly, great customer service
I stayed at this hotel with my husband for our anniversary. We had reservations for the Medieval Times show down the street. The front desk was extraordinary with their customer service. They were very friendly and actually had several conversations with me. I never have been to any place that was that way. They REALLY paid attention to mine and my husbands needs. I would recommend this hotel to everyone. When I go to Chicago in the future, I will stay again even if my business is in the city. Thank you again for your kindness and excellent service.
May 21, 2013
Rated 5.0 out of 5.0 by Barbara56 Its handy!
Our daughter lives in the apartments just up the road so it is very handy for us - The price is great too!
May 20, 2013
Rated 4.0 out of 5.0 by Rangerguy Enjoyable weekend
Staff was excellent. Room clean comfortable except housekeeping turned up heat whenever they worked causing the room to be quite warm upon our return each day. Platinum upgrades are limited and an upgrade is just a slightly larger king room. Breakfast was very good and well kept despite large numbers. Will have to call priority club in regards to points discrepancy. Not the hotel's fault.
May 18, 2013
Rated 4.0 out of 5.0 by Mel32506 Nice hotel
Staff was friendly, hotel breakfast was good and there were several choices! The only issue I had was that the tub faucet was backwards..the cold was hot and the hot was cold... other than that we enjoyed our stay!
April 26, 2013
Rated 4.0 out of 5.0 by USAviator1 expectations were not met
I travel for work, I stay only at IHG hotels and I am a platinum priority club member.
most of the hotels offer a free upgrade without request.
this time I was not given an upgrade, and when I made the suggestion, I was told that there were none available.
the hotel was far from sold out, so I tend to believe I was not told the truth.
with many hotels in the Chicago area, I will go to those that are more accommodating to my needs.
April 22, 2013
Rated 5.0 out of 5.0 by Abodz Great Staff!!!
Stayed two nights at Schaumburg Holiday Inn. Great staff at the front desk.Very friendly and answered our questions. Rooms were very clean. Breakfast was good. Will stay here again. Loved the restaurant next to the hotel. Great hotel!!!!
April 19, 2013
Rated 5.0 out of 5.0 by Kent12345678 Convenient Location
This place was great for a quick business trip to Schaumberg. It was close to Motorola, a short drive to some really good Chicago restaurants for Steak dinners and Breakfasts.
Too bad the weather didn't allow much outdoor time.
March 25, 2013
Rated 4.0 out of 5.0 by Jane51 Overall good experience
I never can understand why when you have 4 people in a room they only give you 3 sets of towels???? The first night we had to ask for more and they were delivered to our room while we were eating dinner. But the next day when the maid serviced the room, once again she only left 3 sets of towels!! We never did receive the fourth set because it was late in the evening and no one had access to the linens.
March 22, 2013
Rated 5.0 out of 5.0 by MustangSally Fabulous Stay
A very nice place to stay. Very friendly and helpful staff and a yummy breakfast - especially the cinnamon rolls!
March 15, 2013
Rated 1.0 out of 5.0 by 1974 Heat woulld not turn off...must have been at least90 degrees...awful experience
The heat could nopt be turned off or lowered. Even if cold air was turned on...it would turn to full blown hot air. Absolutley miserable experience. I only stay in Holiday Inn Express when traveling...and have always been very happy. That heat issue must have been known...when i walked into the room it was just incredibly hot. i turned heat down and left for the basketball tourney...returning to find it just as hot. I lowered the heat, and woke to incredible heat again...then put on air conditioning...which worked a while..went to sleep...waking again to incredible heat. Never experienced such a thing. Should have told front desk...but had to rush out to pick up my daughter
March 13, 2013
Rated 5.0 out of 5.0 by Cher56 Towels
We had a nice time and the room and hotel were very nice. The staff were also very friendly and helpful. Everything was clean.
I did not understand why having enough towels for each person registered in the room was such a problem. We had 4 persons in our room and only 3 towels, with the housekeeper right outside our door. I asked her for an extra set of towels and was told the policy was I had to go down to the front desk and ask??? Once we had the extra set of towels, why when our room was cleaned, were 4 sets taken and only 3 replaced?
March 9, 2013
Rated 5.0 out of 5.0 by copaige Great staff!
Was treated very well by staff from start to finish. they made my family and myself feel very comfortable.
February 24, 2013
Rated 4.0 out of 5.0 by wilson99 Breakfast could be better
I would pay a few more dollars to get decent breakfast such as real eggs. I had to spend 30 minutes each morning driving to other restaurants just to get fair breakfast. Otherwise hotel is excellent. Shuttle service is very good and accommodating.
February 21, 2013
Rated 5.0 out of 5.0 by JYNNE GREAT STAFF
WE JUST LOVE THE STAFF - ALWAYS FRIENDLY AND THEY CARE ABOUT THE VISITORS.......OVERALL EVERYTHING IS JUST ABOUT PERFECT.........
February 19, 2013
Rated 5.0 out of 5.0 by Stan61 Good location and great value
Great stay. Only minor item was the breakfast could have been fresher.
February 15, 2013
Rated 5.0 out of 5.0 by Caliber111 AWESOME
Homely atmosphere - and close to a lot of good resturants and entertainment places
January 29, 2013
Rated 4.0 out of 5.0 by Greytlady55 Quiet retreat
I have stayed at the Schaumburg Holiday Inn Express severall times in the past few years to visit a close friend. The quality of the hotel is excellent is virtually every respect. The only problem I had on this visit was with accessing Internet via wireless. It was a problem for the whole hotel and they were attempting to address it. It was not critical to my visit so I do not consider it a major issue. Love how quiet my room was!
January 22, 2013
Rated 4.0 out of 5.0 by CK45 Great Service
The Staff and service was wonderful, and the bed was easy to sleep in.
January 15, 2013
Rated 5.0 out of 5.0 by gofastict Friendly Staff
My most recent stay in Schaumburg was quite a trip. I usually travel without incident and stay 2-4 days at the Holiday Inn Express. The staff is always welcoming me with a smile and very polite. They even remember me even though I only travel 3 or 4 times a year. This last trip I was forced to stay an extra night after my flight had been canceled due to weather. I had already checked out of the hotel and was in a business meeting when I received notification that my flight had been canceled. I immediately called the front desk and asked if they had any extra rooms and were very grateful to accommodate me. The hotel shuttle was made available to pick me up and even drop me off at the local mall even though the weather wasn't the ideal. I really enjoy staying at this hotel and feel that if it weren't for the staff I wouldn't mind staying somewhere else. The rooms are great, beds are comfortable, and the happy hour/breakfast are always good.
January 2, 2013
Rated 3.0 out of 5.0 by brad27 An uncomfortable bed
The Hotel seems to have been recently remodeled but still has an old musty smell to it.
The Common Areas are kept with the staff being mostly friendly.
Due to business travel I stay 200+ nights a year in a hotel and the bed that we had was the worst I've experienced in recent memory.
December 19, 2012
Rated 5.0 out of 5.0 by Shona Very comfortable bed and very good service. Staff is excellent
Lobby is not impressive, need to be updated, including the TV room..
December 17, 2012
Rated 5.0 out of 5.0 by spoonlady2 Always Outstanding
We can always depend on our stay at this Holiday Inn. The staff is outstanding.
December 15, 2012