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Rated 4.3 out of 5 by 190 reviewers.
Rated 5.0 out of 5.0 by Frequent Guest I am in the Chicago area quite often and almost always stay at this hotel. It’s close to major attractions and the freeway. The staff at this hotel goes out of their way to ensure you have everything you need. The manager of the hotel hosts a social hour in the evenings. This is one of the few hotels I have been too where the manager makes himself available to chat with the guests in the evening. Thank you for making these business trips so enjoyable. June 4, 2014
Rated 5.0 out of 5.0 by Customer Service Amazing The front desk people were great. I spoke with Andy on 4 separate occasions setting up, revising reservations. This young man was respectful, helpful and genially a good person. In the past year we have spent many nights in a hotel and Andy has been the best. When we finally checked in, I if he was Andy and he immediately knew who I was. Kudos to Andy and his service. I also had fantastic advice from the general manager of the hotel, and his name escapes me at this time. We were going to a baseball game at Wrigley field, we took his advice, and it was as he said it would be. All in all a great hotel with super staff. THANK YOU June 1, 2014
Rated 5.0 out of 5.0 by Great hotel! I spent six nights here from May 11th through 16th 2014. The hotel is either new or recently remodled and exceptionally maintained. The rooms were clean and very comfortable. All of the staff were very welcoming and friendly. I didnt catch his name but the guy at the desk who was from Tennessee was especially helpful. This is one of - if not the best Holiday Inn hotels that I have visited. It was a very pleasant stay and I definitely recommend this hotel. May 23, 2014
Rated 5.0 out of 5.0 by Great overall experience It was a girls weekend of shopping and it was nice to come to a place that the staff greeted us with a smile, asked if we had checked out the malls and stores surrounding the mall and offered other areas to visit as well. Made us feel very welcomed. April 15, 2014
Rated 4.0 out of 5.0 by Very Nice hotel with friendly staff I felt like I was at home away from home. The staff was very nice & friendly. They took care of all my needs as far as room type extra towels, local newspapers & directions to local stores & shopping. The morning breakfast was fresh & you had a lot to choose from. The room was clean & comfortable. The only downside was we could not use the pool because of the weather. They have an outdoor pool but otherwise It was a great stay with excellent service!!!! April 6, 2014
Rated 5.0 out of 5.0 by Great service overall Great customer service from the front desk. Nice and clean rooms. April 4, 2014
Rated 4.0 out of 5.0 by Pleasant Experience In terms of what you expect and what you get, this hotel exceeds those expectations. Check-in is easy and fluid, if you get in late, there is a restaurant next to the hotel with good pub food. March 18, 2014
Rated 5.0 out of 5.0 by A great lodging value! My room and bathroom were spotlessly clean and spacious. The bed was very comfortable. The staff was very friendly and helpful. Considering the breakfast was not in a restaurant, it was very tasty with a variety of choices. I will stay again during my next visit to the Schaumberg area. February 26, 2014
Rated 5.0 out of 5.0 by Convenient Location Great place to stay if you have business in the area. February 24, 2014
Rated 4.0 out of 5.0 by Breakfast The breakfast offered at the hotel was terrible. We had to go offsite to get breakfast on the second day of our stay. February 5, 2014
Rated 5.0 out of 5.0 by Great Place to Stay This hotel is very convenient to anything in the Schaumburg area (IKEA, Woodfield, Renaissance Convention Center). The rooms were very clean and up-to-date. The staff was very accommodating and the breakfast was awesome. Best complimentary breakfast I've had (eggs, bacon, pancakes, fruit, bagels, coffee, juices - you name it). I would definitely stay again. February 4, 2014
Rated 4.0 out of 5.0 by Business Trip Room was fine but they removed the lights from the work desks. This makes it very dark and for business travel this is frustrating. I called the front desk and they provided a desk lamp very quickly but they need to replace the desk lamps. February 2, 2014
Rated 1.0 out of 5.0 by Experienced several negative issues during this stay My wife and I have been staying at this location for both professional and leisure reasons. With the exception of one other time over the past 5+ years, we have always had a good experience with a good value. This time, in chronological order, we encountered these issues: 1) Upon arrival at approximately 5 pm Friday, the young lady at the counter was engaged in a personal call on the desk phone and continued to talk for a few minutes while we waited to check in. 2) Other than yelling in the parking lot outside of our window at about 2 am, Friday night was a quiet, restful night. 3) We were out all day, returning to the property at about 8:30 pm on Saturday. Coming into the lobby, we noticed a group of people in the breakfast area that appeared to be drinking alcohol. Then, near the elevator, viewing the television over the fireplace, there was a gathering of at least 6 people drinking beer. I noticed at least (2) cases of Coors Light that were standing on end with cans setting about in that area. 3) Later Saturday night, at approximately 2 am, the 3rd floor became party central, with loud voices, cursing, running in the hall, and lots of doors slamming against the safety loops. This lasted until about 4 am. 4) We checked out at 6:30 am Sunday morning. Normally, as a Priority Club Member, I get a final bill placed under my door sometime during the night before check out. This did not occur. The gentleman at the desk was sleeping. When he did wake up, it took him several minutes to get the final bill printed out. He was wearing a wrinkled Bears T shirt and coat. I complained about the noise. I was told that since I did not call the desk, there was nothing that could be done. One final note: We are planning on reserving (2) rooms for (2) nights at this property for 31 Jan and 01 Feb. But, if we experience any additional issues, this will be the last stay. January 16, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, affordable Good value for clean rooms. I enjoyed the complimentary breakfast and Wi-fi. January 10, 2014
Rated 5.0 out of 5.0 by Wonderful place to spend the night! Usually can't sleep at hotels but I slept great here. December 13, 2013
Rated 5.0 out of 5.0 by Great as usual Stay here for work when I am visiting the home office. I have not had a bad experience here. The rooms are always good and staff knowledgable and courteous. December 9, 2013
Rated 2.0 out of 5.0 by Clean Room but VERY poor fitness center I stay at this hotel often on business trips. Room here was clean, bed was comfortable, but the air condition/heater unit was having issues as it made a "click, click, click" sound all night long that was loud enough to keep waking me up. When I got up in the AM for my morning workout, I got to the fitness center to realize that 2 of their 4 machines were broken. One of the treadmills had an "out of order" sign on it and the bike had no working electronics so adjustments to tension were not possible...and it was on a very hard setting so using it wasn't an option. Unfortunately the 2 working machines were occupied so I was forced to leave the fitness center and not work out that day. I mentioned both of these issues to the front desk, and it was like no one really cared. Unless issues like these can be worked out, I wouldn't recommend this hotel to others nor will I choose to continue to stay here, as I get the same rate at a hotel directly across the road. December 8, 2013
Rated 4.0 out of 5.0 by Good Price/Benefit ratio Overall a pleasant stay. Room, services, internet, AC, etc. all working properly. A nice gentleman welcomed me at the front desk and the whole process was swift. The exercise room had what is needed, we didn't check out the pool. December 5, 2013
Rated 2.0 out of 5.0 by Not the Holiday Inn I am used to. Extremely poor customer service. Customer satisfaction is not their number one concern. Only one pool that is outside. Breakfast was okay but room was extremely croweded. Could have stayed at the Country Inn and suites across the street and had a larger room, pool, and nicer eating arrangements. Tried to contact Holiday Inn Express and received a guest relations operator who only took down my information. No follow up service has been received. Will not be returning to this location November 27, 2013
Rated 4.0 out of 5.0 by One night stay Not bad for a one night stay after a long day of shopping. Room could use a deep clean but I think that of all hotel rooms. Beds were good and the breakfast is a nice addition. November 20, 2013
Rated 4.0 out of 5.0 by Good Value This property has very comfortable beds and quite rooms. Breakfast is good (orange & apple juice is always a bit weak-they need to work on that). Fitness center is small but works well. Next door is a casual but nice bar that is connected by a covered walkway. November 17, 2013
Rated 5.0 out of 5.0 by Great area and clean! This was a nice place to stay. Located near IKEA, the mall, and lots of other shopping and restaurants. It was very clean. The staff was friendly and helpful. The breakfast was free (nice!)... However, there were not a lot of options for people with certain diet restrictions, like gluten free. Overall, it was an excellent stay with a great price. November 15, 2013
Rated 4.0 out of 5.0 by Great staff I cannot be more pleased by the friendly and capable staff. I have been using this property since 2008 and have had great service each time. The rooms are clean, the bedding comfortable. November 11, 2013
Rated 4.0 out of 5.0 by Noisy refrigerator; good breakfast. Refrigerator made a constant knocking noise, making sleep difficult .Noise didn't stop even when turned off. Would ask for no fridge in the future. November 6, 2013
Rated 5.0 out of 5.0 by Nice Location I am always worried about a new location of a Hotel. This location is very nice. The staff made you feel welcome. I think you and the family will enjoy staying here. November 6, 2013
Rated 1.0 out of 5.0 by horrible customer service When I walked at the hotel, no one was at the desk. waited over 20 mins, no apologies from Danny the agent, no sincere feelings for making us wait when 2 other families wanted to checkin. agent was full of herself cause she's only working 3 weeks with the company and working all by herself. After checking in, room door was not working properly called the desk and she said no one can fix it since the maintenance is done for the day. Being hotel almost sold out she said she doesnt have anymore room to switch me with. Explained to her it is unacceptable and needs to have it fix. Again, no apologies from her. Over the night no one has had our door fixed. And not a a single recognition for being a member October 30, 2013
Rated 5.0 out of 5.0 by Great staff, service and comfort The staff at this property were really good. They attended to your needs with promptness. Very comfortable rooms with good options of TV programs. October 14, 2013
Rated 5.0 out of 5.0 by As always, a Great stay ! I stay here every time I head up to Schaumburg, its a perfect location, perfect rooms, very comfortable and relaxing. Nightly hot snacks and drinks are always nice and welcome after a long day at the office. Close to restaurants also. Staff are always accomodating and friendly. I wWould recommend this hotel for business or leisure travel. October 14, 2013
Rated 5.0 out of 5.0 by Wonderful stay Had a wonderful stay. Clean and comfortable room. Friendly staff. Would definitively recommend. October 7, 2013
Rated 5.0 out of 5.0 by Very good experience Clean, inexpensive and great service. No more you could say. October 6, 2013
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